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About airSlate SignNow

airSlate SignNow empowers businesses to send and eSign documents with an easy to use, cost-effective solution.

Learn more about airSlate SignNow

Pros:

The ability to have clients sign anything virtual makes the process quick and easy especially when you work in real estate and require multiple client signatures on documents.

Cons:

When you login, it's a bit of a mess to see of the different contracts.

airSlate SignNow ratings

Average score

Ease of Use
4.5
Customer Service
4.3
Features
4.4
Value for Money
4.6

Likelihood to recommend

8.7/10

airSlate SignNow has an overall rating of 4.6 out of 5 stars based on 526 user reviews on Capterra.

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Filter reviews (526)

Richelle
Richelle
Service provider in Cameroon
Verified LinkedIn User
Internet, Self Employed
Used the Software for: 6-12 months
Reviewer Source

signNow is one of the best online electronic signature software.

5.0 last year

Pros:

I used signNow to sign and digitally verify legally binding documents. I am very satisfied with the ease of use of this service. It is fast, easy to use, and works on any device. I particularly like the electronic signature feature, which has allowed me to sign documents quickly and easily. The email sharing feature is also very convenient for sending documents to third parties. The signature status has allowed me to easily track the status of my signed documents. The document and form management is also very convenient for organizing my documents. The alerts are also useful in keeping me informed of important updates. I highly recommend signNow to anyone looking for an easy-to-use and efficient digital signature service.

Cons:

Apart from a few connection problems, I haven't encountered any major problems with this package.

Katie
Admin in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Decent Digital Signature, but Not the Best Out There

4.0 2 months ago New

Comments: Our business implemented SignNow via API with our proprietary CRM. We enjoyed the feature as it worked, but there were many flaws with the API including expiring keys, and some connection downtime.

Pros:

airSlate SignNow was a helpful tool for our business because it allowed for digital signatures, which helped take our business in the virtual world.

Cons:

I least liked SignNows customer support. Whenever we had an API issue, we had to go back and forth via email with their admin team to get it resolved. I would have preferred a phone call.

Steve
Sales Manager in US
Banking, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

I don't think they have a Support Team

1.0 9 months ago

Comments: Terrible experience. I never write reviews but I did in this case because the treatment was so bad

Pros:

None, they didn't respond to my requests to cancel the service

Cons:

Their Support team is terrible. Its noon on the east coast and nobody is even working to help customers. I requested to cancel my account, they didn't cancel it.

airSlate Response

9 months ago

Steve hi! Very sorry to read all of this! Did you email [email protected]? Or please let us know your email. If you haven't received anything from us by the time this review went public, of course. Unfortunately, we see no email, no last name here, so it is impossible to find you in our system right away. Please let us know more and we will address the issue ASAP. Thanks!

Ahmed
Human Resources Manager in US
Import & Export, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

airSlate SignNow Is Reliable and Accurate to Use

5.0 3 weeks ago New

Comments: The experience I have with airSlate SignNow is exceptional.

Pros:

airSlate SignNow is a reliable and easy digital signage solution that suit our needs. I like the amazing capabilities and simplicity of the interface of airSlate SignNow.

Cons:

Since I started using airSlate SignNow, it has been flawless and easy to manage.

Lucy
Owner & CEO in Türkiye
Furniture, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Can't do without signNow for our agreements

5.0 last year

Comments: We switched over to signNow after having enough of our previous e-sign tool. Performance was the most important factor for us as we had a couple big deals fall through in the past due to errors with the signing process. And so far, signNow has been very impressive. We haven't ran into any performance issues, and all the other factors like integrations, data safety, ease of use, etc., are pretty good too.

Pros:

signNow provides a much smoother service than other e-sign tools I've tried in the past. Namely, the PDF scanning feature, the smooth field alignment, good uptime, and all the compliances makes it very hassle-free to use. We usually scan our docs but we had to create several docs from scratch as well and the template library was very helpful when doing so because you don't have to do everything form the beginning but can just pick a standard agreement and edit where necessary.

Cons:

I can't think of anything mahor to complain about, but I think the pricing could be an issue for some SMBs. Maybe more plans to cater to all plrice ranges would be helpful

Alternatives Considered: Docusign and Foxit eSign

Reasons for Choosing airSlate SignNow: PandaDoc had performance issues that caused us some major upsets. We decided to make the switch after struggling with it once too many.

Switched From: PandaDoc

Reasons for Switching to airSlate SignNow: signNow seemed like a more proven alternative compared to the others. The sales team were also helpful and provided us with all the technical docs we requested.

Laura
Managing Partner in US
Law Practice, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Value for the Price

4.0 last year

Pros:

I love the fact that SignNow is not DocuSign. There was just no way I was spending an arm and a leg for that, no matter what kinds of bells and whistles they wanted to throw at me. In this day and age people are just not going to print, sign, and return documents -- or if you ask them to, it will take 3-5 business days. With SignNow sometimes I get stuff back in 3-5 business minutes. It hugely speeds along processes that otherwise take days for me to get through.

Cons:

Sometimes it feels a little clunky getting the fields placed where I want them. They do have some template features but it seems kind of complicated to set up. It would be great if they had some kind of AI integration that intelligently predicted where I wanted signatures/fields to be, and what to call them. It would also be great to be able to bulk-edit fields.

Alternatives Considered: ReadySign, Docusign, Signeasy and PandaDoc

Reasons for Switching to airSlate SignNow: Price and features were better, and more transparency as to the process pre-purchase.

Thanh
Administrator in Canada
Telecommunications, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

SignNow Review

5.0 last year

Comments: We have been using this for several years. Great service and works well.

Pros:

Inexpensive, simple interface, custom fields, ability to batch send to participants with custom message.Ability to save documents with incomplete signatures is useful (i.e., documents don't time out where you would need to get signatures from everyone again).

Cons:

Lacking certain features, not easily customizeable.

Alternatives Considered: Docusign

Reasons for Choosing airSlate SignNow: Price

Switched From: Docusign

Reasons for Switching to airSlate SignNow: SignNow is more affordable for small business.

Heidelyn
Civil Services Associate in Philippines
Computer & Network Security, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

SignNow Easily

5.0 6 months ago

Comments: Overall very Nice and Very Helpful for everyone its easy to use.

Pros:

I like it almost of the options and its very okay for me all of it.

Cons:

The one with single sign. You can improved that.

Ariff
Ariff
Retail optometrist in Malaysia
Verified LinkedIn User
Retail, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Document editing made easy

5.0 3 months ago

Comments: I use signnow to upload pdf,edit and put signature on it.i did it for free.

Pros:

Its value for money.the basic plan cost less than 10$.i also like it has the antivirus scanning aspect after we upload document giving more security.

Cons:

As much as i like all the feature,the user interface a little bit confusing for me.also,when i upload jpeg,its harder to edit compared to pdf

Grant
Financial Adviser in Australia
Financial Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Very cost effective for the basic option

5.0 7 months ago

Pros:

airSlate has a ton of great functionality (I did a trial of the full suite) but I have pretty much only used the basic SignNow plan for several years because it does the job. The drag and drop for the signature request, date, text fields, etc. are easy, and support is really good. I wanted it so people could only sign by drawing the signature, and they updated the settings for me.

Cons:

The cheapest plan doesn't really have any custom branding

Kevin
Service Coordinator in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Outstanding business solution

5.0 5 years ago

Comments: We are able to have contracts, hiring paperwork, employee reviews all completed without having to rely on the involved parties being physically present.

Pros:

The ability to upload forms and create templates. Document groups - like sending a virtual packet. The ability to have multiple people fill out their portion of a document at the same time.

Cons:

Poor support. I haven't had to use the support often, but the times I have it was very difficult and laborious on my end.

Alternatives Considered: Docusign

Reasons for Switching to airSlate SignNow: SignNow accomplished the same things for less money.

Christopher
Investor in US
Real Estate, Self Employed
Used the Software for: 6-12 months
Reviewer Source

SignNow does the job

5.0 9 months ago

Pros:

Comes free with US Legal Forms subscription and provides digital signature services and links to e-notary.

Cons:

A little unintuitive to operate at first.

Shawn
IT Manager in Trinidad & Tobago
Package/Freight Delivery, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Digital Signature Tool

4.0 last year

Pros:

Very easy to setup and the interface is very easy to navigate. Allows you to create links for others to sign

Cons:

The pricing gets high very quickly ... limited number of templates

razakou
razakou
freelancer in Togo
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Document Storage

5.0 2 years ago

Pros:

this software helps for electronic signature and exoecially with Document Storage.

Cons:

the dowloading of documents after signature need more strenght

andreas
capital markets in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great software if you work in the real estate industry

5.0 2 years ago

Pros:

if you don't have a pdf editor, signnow lets you add text to each document which makes it convenient. The ability to have clients sign anything virtual makes the process quick and easy especially when you work in real estate and require multiple client signatures on documents.

Cons:

When downloading a document you can not add any changes to the document which can be an inconvenience.

Monika
Monika
Student in US
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great alternative to docusign

4.0 2 years ago

Pros:

This software works the same as docusign but It’s more straightforward.

Cons:

Some features could be improved such as when signing a document, the pop-up boxes will cover up words on the document that I need to see in order to fill out correctly.

Mark
Mark
VP in US
Verified LinkedIn User
Insurance, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect for people with low volume of e-signatures

4.0 6 years ago

Comments: We've had a great experience. However, they changed their plan design and when doing so, it bumped me out of phone support and down to email only support.

Pros:

SignNow is affordable yet give some very advanced features. My favorite feature is where you can create a link for people to access a reoccurring form to fill out. This is very helpful when selling insurance over the internet. People come to my website and buy insurance without me involved.

Cons:

Simple tasks such as selecting multiple documents at once or deleting batches of documents isn't available. You would think something this simple would be included. Perhaps they will add this in the future.

airSlate Response

6 years ago

Dear Mark, many thanks for your detailed feedback from an experienced user of SignNow! We are happy to know you find signing links' generation convenient and handy for your business :) I'll pass your comments about selecting/deleting multiple documents to our developers team! Thanks again!

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use esigning software

5.0 4 years ago

Comments: Amazing product that is vital to the daily operations to my company. My team send out all of our employment contracts via signnow

Pros:

Cheaper then docusign. Simple to learn and easy to sign out contracts. On the user side its also easy to sign. Every activity is documented.

Cons:

I wish the templates were easier to make. I wish it could integrate with our SharePoint so that documents would automatically be stored when its sign by all parties

airSlate Response

4 years ago

Many thanks for your super positive feedback! We are happy to know IT professionals appreciate our service! Please note that signNow actually has a recently updated integration for SharePoint. You can read the details on our site here: https://www.signnow.com/integrations/sharepoint Hope this helps!

Dimitrios
Web development in Greece
Design, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Best sign platform

5.0 2 years ago

Comments: Use it for my taxes. I love it

Pros:

Ease of use, very friendly. Use it for my taxes and is pretty straight forward

Cons:

Nothing bad yet. I will use it more to see if something wrong

Verified Reviewer
Verified LinkedIn User
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A good e-sign solution that is really affordable.

5.0 7 years ago

Comments: A good e-sign product that isn't expensive.

Pros:

Features that allow smart signing by URL and robust validation options. They also offer a cool feature called a signing link which makes it easy to use a tiny URL instead of a long one.

Cons:

Support is pretty slow. Also, for a year or so they were constantly changing between two brands, SignNow and CudaSign. I think they were switching from one to the other, then decided to revert back. Sometimes this caused confusion as links changed and logins didn't work, since we were attempting to login to one URL when it changed to another.

Brianna
Brianna
Front Desk in US
Verified LinkedIn User
Security & Investigations, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

SignNow

4.0 4 years ago

Comments: I have had a great experience with SignNow, I have using it for 2+ years now without any issues.

Pros:

I like that you are able to edit almost any document and add your signature to send it to the recipient.

Cons:

I dislike nothing really, I use the software to sign documents sent to me from my colleagues or other partnership companies.

Verified Reviewer
Verified LinkedIn User
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

SignNow: Easy to use

5.0 3 years ago

Comments: SignNow has been a good experience for us. It has helped us with getting documents to customers and getting them signed, which is essential for our business.

Pros:

Fairly quick set up process. Easy to edit templates once they are set up. We have several people using one log on, which has worked well for our purposes.

Cons:

The only negative thing that I can think of is some feedback that we have received from customers that we have sent forms to, and that is that you have to download the app in order to fill out the forms. We have found out that you don't actually have to download the app, but the link to take you to the forms without downloading the app is not in a super obvious place.

Alternatives Considered: Docusign

Reasons for Switching to airSlate SignNow: Price and perceived ease of use

Mark
Mark
Independent Consultant in US
Verified LinkedIn User
Legal Services, Self Employed
Used the Software for: Free Trial
Reviewer Source

Awful support and inadequate instructions

2.0 6 years ago

Comments: Frustrating not being able to get any support whatsoever. They will probably say, "Oh he had a trial account." My response: If you prohibit trial users from accessing support how can they adequately *try* (as in "trial") your product? A "trial" means I have the opportunity to explore and experience all aspects of a online service. If I (presumably) must pay first before I can access any kind of support, why offer a trial? You have many competitors, so it's not like potential customers can't just delete their SignNow account and find a better product/service. That's what I did.

Pros:

Nothing. I tried to use it three different times but the instructions were practically nonexistent, or if available, the company does not make it easy to learn how to use their product. I'm sure they will say, "But look, watch this video or read this KB article, etc." But if a customer has to search, not find what they need, then go to reach out to support only to find that there is no support, a post-hoc explanation does not do me (or other customers) any good.

Cons:

Zero support. Your only option is "SignNow University" where you can search in vain for answers to your questions. No support chat. No support phone number. No support email address.

airSlate Response

6 years ago

Dear Mark, we are sad to read you had so many troubles during the free trial! Please, email us more details on the nature of the problems you were experiencing to: [email protected] and/or [email protected] We would like to extend the free trial for you and additionally provide personalized support to make sure you use SignNow functionalities to the fullest! Many thanks in advance for your cooperation!

David
Marketing Director in UK
Telecommunications, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Cost effective and intuitive

5.0 2 years ago

Comments: Seamless.

Pros:

The price is ridiculously good value for money, particularly if bought with PDF Filler. Adding signer roles is intuitive and can be done in sequence and on selected fields.

Cons:

The automatic detection of fields from imported files sometimes fails. More font options on created fields would be a nice to have.

Verified Reviewer
Verified LinkedIn User
Photography, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use, straight to the point

5.0 6 years ago

Comments: I am sending contracts to my clients this way. even them are surprised about how easy and fast it is to use. One less thing I need to worry about.

Pros:

I have used multiple online signing softwares and SignNow is the easiest to use! You upload you PDF and just follow the steps to send your document in a couple of minutes (thanks to drag and drop options!). One sent, you get a copy once your client signed it, automatically.

Cons:

The fact that you need an app to sign on your phone, but you don't need it for your computer.