Vagaro Reviews

Great tool to Manage your Appointments and Scheduling

Comments: The Vagaro solution has really exceed our expectations, we needed a solution to schedule, update and follow up our consultants appointments and this tools has become a part of our day to day operations.

Pros:

Excellent tool to book appointments online, very easy to use and implement. Saved us a lot of money increasing the efficiency from our consultants performance. Our [sensitive content hidden]receive confirmations and reminders, really supporting our business.

Cons:

The main issue is the price, I believe it could be a little lower, they charge per user. A free version would be awesome!

Alternatives Considered: Booker

Reasons for Choosing Vagaro: We changed from having our schedules in Microsoft Outlook because we needed a specialized tool that help us become more time efficient.

Switched From: Microsoft Excel

Reasons for Switching to Vagaro: While doing the cost-benefit analysis Vagaro otained the highest value.

Excellent time management tool for startups and SMEs

Comments: Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.

Pros:

Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.

Cons:

I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.

Vagaro Vagaro

Pros:

What I like is its simple and distinctive composition.

Cons:

Customer support is not responding quickly and this is a problem.

Vagaro is a Great App!!

Comments: Vagaro enhances appointment management effortlessly.

Pros:

Vagaro's booking system is intuitive and efficient.

Cons:

Reporting features could use more customization options.

Good software. Easy to use and affordable

Pros:

It has been very Affordable and hence it was a good choice for us.

Cons:

Our practice needed more features than what it had to offer. it worked great for the last few years but we have grown out of their space which i think they are working on expanding. They have been great overall. Would definitely recommend it.

Must experience

Comments: I don't hate this software, I know there are some major improvements to make this software even better.

Pros:

I like the ease with which customers can get text verification and book with just a few clicks on their mobile app. I also like the fact that their email system can successfully send emails. It's the best feature product that can be fairly easily customized.

Cons:

There really isn't a downside to not getting help from the tutorial video. I liked everything that was totally fine

Vagaro Bookings

Comments: I've mainly used Vagaro to book my haircut's, overall, my experience has been positive. It’s an easy to use platform that makes booking my appointments simple. I like that I can easily log in using Facebook or Gmail.

Pros:

Vagaro’s best feature is its all-in-one platform for booking, and payments. The automated reminders help reduce the chances of missing an appointment/booking.

Cons:

My least favourite thing is that the pricing for Vagaro can be a bit high, especially for smaller businesses.

Quick and easy to book a service

Comments: No issues - works great for what it does and haven't had any problems.

Pros:

It's easy to use. While traveling, I can find local businesses like a yoga studio when I want to practice somewhere new. I find that the reviews are helpful as well when determining where I want to go. The bookmarks let me access places I go to often so I can get to their booking page quickly.

Cons:

I wish more businesses used them so I could see more options.

Easy to Navigate

Comments: Overall I’ve had a good experience with this app. Easy to navigate, simple design and color scheme. I like that I can leave comments to my stylist when I book as well.

Pros:

I like the ease of use to identify services and add ons as well as the availability of the stylist.

Cons:

I personally do not have anything negative to say about the app, I’ve used it a few times to book with my local stylist and again when I travel to see my sister.

Vgaro review

Comments: It was mediocre compared to some other platforms.

Pros:

Easy to navigate and book sessions and see schedule

Cons:

It was difficult to book last minute and also see others who booked.

I lost customers and money because Vagaro is unreliable and faulty in lots of ways.

Comments: Don't waste your time.
Customer service made me believe that issues have been resolved on numerous occasions when they actually were not solved at all and I kept losing money. Vagaro is advertised to be a management solution for salons as well as fitness studios, yoga studios and alike.
I used it to run my yoga and fitness studio.
Vagaro is not at all suitable for fitness businesses.
The app simply does not serve the needs to handle class bookings, recurring memberships and collection of fees,
discounts as well as prepaid punch cards in a way it helps you as a business owner.
I spent a lot of time to build workarounds for features that were supposed to work,
but actually never worked the way they were intended.
Customers regularily get confused by the way pricing for memberships is shown on the sales pages,
which either drives them away or they need to call the business to purchase something.
I lost lots of customers as well as money because of the many issues the app has. For the entire last month the software sent out receipts to my customers, but never collected associated fees.
Customer support confirmed that vagaro software caused this, but they refused to reimburse me or do anything about it. They put it off by sending me an email,
saying that vagaro is not able to compensate me for the lost money.

Pros:

+ Visual appealing user interface + Seemed to work for a fitness studio (but it is not) + Has a booking mobile App

Cons:

- Unreliable features. You never know if something is working or not. - You need to figure out lots of workarounds to accomplish doing simple things that Vagaro is supposed to handle for you - Customer Support is no help, I got lied to several times.

Alternatives Considered: ABC Glofox and Zen Planner

Reasons for Choosing Vagaro: Vagaro seemed to be more polished and has a better booking schedule for classes. With mindbody some of the must-have features for my business are only available with the highest tier (most expensive) membership.

Switched From: Mindbody

Reasons for Switching to Vagaro: Vagaro seemed to be more polished and has a better booking schedule for classes.

After 7 years with another booking software, we switched to Vagaro in 2019 and have been very happy

Comments: We really like Vagaro. We have improved/streamlined our online booking thanks to it.

Pros:

The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!

Cons:

Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.

Alternatives Considered: Acuity Scheduling

Reasons for Choosing Vagaro: Booker's interface was very rudimentary. The site was regularly down for maintenance, making it difficult to schedule or check out clients standing in front of us! And the cost kept going up for no additional features or services.

Switched From: Booker

Reasons for Switching to Vagaro: Vagaro had better features.

Unreliable Software with Limited Support

Comments: I was so excited to use this program, but the lack of customer support and the basic functionality of their features make this a subpar product. Considering Mangomint and Fresha.

Pros:

Initially, I thought this was going to be our all in one software. I looked at about 15 alternates and decided to choose Vagaro, despite it being a bit slower to operate than others, a clunky UI, and some missing features. Overall, I thought it had what I needed.

Cons:

Where do I start..? I’m going to cover their main issue. The application is extremely unreliable and I cannot trust this application at all. I am very good with technology and report analysis. I have pulled various reports out of Vagaro that reflect completely inaccurate information, including their payroll reports. The gross pay amounts change each time you refresh the page - not kidding. My commissioned employees clock in and out and their hours are not reflected on the payroll report, causing state taxes to be underpaid and putting my business at risk. Don’t bother reaching out to customer support because they will shrug it off as a non-issue and claim you are operating things incorrectly. They’ll tell you that a feature request will be submitted on your behalf. Falls on deaf ears. Unreal. UI - The application frequently freezes up, screens lock you into a window, forcing you to refresh the page, losing all information contained. Setup - limited capabilities here so this will work fine if you are a basic salon. If you have any intricacies at all, don’t bother.

Alternatives Considered: Mangomint and Fresha

Reasons for Switching to Vagaro: All in one - I thought. Cost was competitive as well.

Smart choice

Pros:

I love how easy the setup is. Vagaro walks you through every part of the software so you know exactly what to do and how to use it. Additional features are more advance. Love the build in marketing features and how easy it was to link to my personal website.

Cons:

cost of additional features. started at $25/ month now to get everything I need I was close to what I was paying for other software companies. However, the customer service is far better.

Alternatives Considered: Booker and Mindbody

Reasons for Choosing Vagaro: price/ outdated. harder to do marketing through their software. too many steps. lots of error codes and it got to the point almost everyday something was wrong.

Switched From: Millennium

Reasons for Switching to Vagaro: Customer service, easy to use. updated marketing. looks more professional than others.

Vagaro Cares About Customer Service/Support

Comments: Overall experience, great value for what they offer, outstanding customer service/support that you can actually talk to over the phone and money maker option.

Pros:

The fact that I can get a LIVE human being on the phone to help me with just about anything I need relating to the site. The folks in customer care and always patient, kind and helpful...even when I have grumpier days. Grateful to these wonderful beings!

Cons:

Well, I really would like it to integrate with a virtual receptionist like www.ruby.com As my business has grown, I'd love to be able to have this feature available to further help myself and my clientele. I also would prefer that the booking function automatically NOT allow for a customer to book sections that I've blocked off for time in between clients. The customer sees something different from what I see right now regarding this piece and we need to be on the same page with this.

Alternatives Considered: Schedulicity

Reasons for Choosing Vagaro: They didn't offer human customer support. They only offered email support. Other companies have lost my business when they don't have an actual person I can reach with a question about how to use their software. This is an important piece for ANY business to have. A.I. or a bot isn't the same and actually cheapens the quality of ANY experience with a company I'm trusting to help me with a critical part of my business...online booking of my clients.

Reasons for Switching to Vagaro: By the time Schedulicity came out, I was already with Vagaro. Appointments Plus had some great offerings but they nickel and dime you for things like text reminder for your clients which, as a solo practitioner, can really add up and hurt my bottom line.

Best appointment app out there

Comments: I am fully satisfied with Vagaro.

Pros:

You get the biggest bang for your buck with this app. I have tried a few others in the past and paid way too much for features that Vagaro not only charges an affordable price for but the set up in easy and self explanatory that you don't really need to call into tech support. I have also tried several of different types of marketing on various platforms but Vagaro has one that I have gotten plenty of clients from. Their forms is amazing, you can do intake forms and send out surveys and given that we are going through a pandemic its an easy way to get fast feedback from you clients without being in front of them. Everything is basically customizable without being too overwhelming with their features. You can literally tailor it to your business needs without being forced to have a feature and pay for it just because it falls in a certain category. Keep up the good work Vagaro!

Cons:

Sending an invoice for a future appointment. Sometimes we get booked for chair events in the future and the company hiring us requests to pay a day or two before the event.

Features & functionality

Pros:

Vagaro keeps all of my client information, services, products, reports and finances very well organized. I've used this software for over 5 years now and my favorite thing is, it's forever changing (for the better of course). I honestly have no complaints with the way it runs, however, if I'd like to see a change all I have to do is make a request and they take it under consideration. Obviously not every suggestion can be accommodated; but for the most part it just keeps getting better and better for a very reasonable price.

Cons:

I wish when a customer decides they want to opt-out from receiving email marketing from one salon it wouldn't affect another. When a different business uses vagaro but the client has been to someone else and chose not receive email marketing they don't receive mine.

Alternatives Considered: Booker

Reasons for Switching to Vagaro: Convenience at first. Where I was renting it was already being used. Now I own my own spa and don't share with anyone but continue to use it because I'm extremely satisfied with customer service and fuctionality.

Best value for features, support level & price

Comments: I researched/test run softwares for 2 years, after working in the industry and already using several different ones including for other industries. Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs. Their service email/call system could be much better organized to be efficient & effective. If they allowed for the reps to manage a portfolio of clients with direct email/phone for questions instead of the constant "zone defense" approach it would fit the company goals and values much better. The customer service reps, however, are generally pretty awesome and committed to resolving the issues. Everyone's time would better spent in a focussed system opposed to the chaotic approach they currently have.

Pros:

Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.

Cons:

The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.

Alternatives Considered: Square Appointments

Reasons for Choosing Vagaro: MB is okay but the software limitations made all kinds of important things confusing like financial reports. For years I gave them thoughtful feedback but there was never an investment in the software improving in the slightest way. Vagaro is the opposite of this, constantly implementing customer feedback.

Switched From: MassageBook

Reasons for Switching to Vagaro: I used Square Appointments between Massagebook and Vagaro. I still use Square for my email marketing as I like it much more than Vagaro's. Square is wonderful with fantastic service as well. They are just limited and do not offer the HIPPA compliance, intake forms, memberships, rewards program that Vagaro does.

Everything you need to know about Vagaro

Comments: Overall I am getting used to it. Vagaro is like driving a stock car. I think they can use some improvements that will make the world of difference. Everytime I call customer service I learn of a secret "work around" that seems like it should just be included in the feature. I do not dislike the software I just know there are some major improvements that can be made to make this software so much better.

Pros:

What I like the most about Vagaro is the user friendly mobile app. I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully. Other email marketing softwares I have used seem less successful in reaching the customers inbox.

Cons:

The overall navigation of the site on the business end. Its alot of clicking around. The windows are hard to find. The search menu is annoying. If you are working in one window then have to edit something else you cannot continue or modify the edit within the same window you must leave that window enter another page then come back. Its too much back and forth for no reason. I do not like the reporting I think that could use alot of improvement. I do not like how I feel lost within Vagaro alot of times I find myself staring at the screen thinking "where do I go?" "How can I find this info?" These are not huge changes but I think with a few adjustment Vagaro's business user side can be more user friendly. Con: Marketing tool difficult to use. Con: when booking with multiple employees does not show all screens must click the name every time. Con: IOU feature, autopayments, editing packages and memberships for past and future sessions and costs.

Alternatives Considered: Booker, Rosy and Square Appointments

Reasons for Choosing Vagaro: The last one I was with was Mindbody. After the pandemic I found that Mindbody was failing as a company. Their customer service plummeted and I did not feel like I was paying for that quality anylonger. The merchant fees were outrageously expensive. The quality of the software was not the same and I was no longer happy with their service.

Switched From: Mindbody and Schedulicity

Reasons for Switching to Vagaro: Cost! It looked good for the price. It was pretty straight forward and seemed like it had all the features I was looking for when I made the switch.

Fantastic for this one-woman show

Comments: Very affordable booking/confirmation system, credit card processing, inventory management and reports included, these are my baseline needs and Vagaro fulfills them 90% well. They were very helpful when signing up and helped me import most of my needed info, not perfectly, but pretty well. That is the end of actual human interaction though and sometimes an actual HUMAN customer service conversation by phone would be appreciated.

Pros:

Very easy to use on both desktop and mobile; great price for what you get, especially for a small or individual practice--calendar, email/sms confirmations, online booking (if you choose to use that); reports (though either I haven't found some yet or they could be improved, i.e. I accept checks and it gives me a total for check deposit, but not the # of checks); integrated payment system takes clear and fair CC fees out as they occur, COVID clean checkout can send signature/gratuity page to clients mobile; a la carte pricing, i.e. I needed "forms" for sending COVID forms, but can cancel that portion anytime and save $10/mo if not needed; Inventory management--could be improved, but for around $30/mo, can't be beat from what I've found.

Cons:

Deposit reports: how many checks are in the total that I need to deposit for a period of time? Would save me from adding all checks manually to see if amounts match; Inventory: To adjust current inventory items, it seems I need to do it item by item... they have a "mass edit", but I have never figured out how to get it to work for me and I HAVE contacted support about this issue, the back and forth chat is exhausting and sometimes you need to step away from the computer for a reason and the chat ends. Pricing on Service items: There should be a button to allow the pricing to show in the Appt and/or confirmation emails, if I want the price to show, I have to make it part of the Service title, thus when my prices change, I have to change each of those titles manually. I have clients who like to prewrite checks and they need to easily know the price ahead of time.

Alternatives Considered: MassageBook and Schedulicity

Reasons for Choosing Vagaro: Booker was great for the individual or small business when they first came on the scene, now their minimum price (with fantastic features, online booking/sales whether you want them or not) is $129/month, that is ridiculous for one person to pay and they didn't want to work with me even though I'd been with them for over 10 years (when it was $25/month for an individual to have all of those things). I understand inflation, but clearly they only wanted to work with larger accounts and that is their business decision to make.

Switched From: Booker

Reasons for Switching to Vagaro: Inventory management was the big reason, I don't believe either of the above had them at the time....

Easy to Setup

Comments: other than the con above all is good. that is why i stayed with them and didn't go with the square for booking appointments. Once you get used to everything vagaro has to offer going somewhere else is hard.

Pros:

I like just about everything about this software. I have used alot of them and this one is far the best in terms of setting up- very easy to do doesn't require alot of time on your part. It has a lot of features included with set price but if you want to upgrade then you do based on your usage. Now i use the POS system because of the creditcard feature. It costs additional $10 a month for the online part of it but it was worth it to me. and depending on how much your sales are it could cost additional $10 a month too.

Cons:

The only con i see so far is we have a cancellation fee of 1/2 of service and we are trying to figure out if we wanted to charge say like $50 instead of the full 1/2 - just wondering if we can override that . It is all so new to us. One more thing - it would be nice to if we could decide on the certain clients who abuse the cancellation thing to put something on their chart - what i have done is for online booking require acceptance so we can do that.

Alternatives Considered: Square Point of Sale and Square Appointments

Reasons for Switching to Vagaro: the square just had to many addons $$ i might have saved a few dollars maybe but having to put in all my services everything i have with vagaro that would have been a nightmare and i really didn't want to give up my off days for it.

The Best Ive Ever Used!

Pros:

Vagaro is so user friendly for us in the salon and for our clientele. Everyone loves the simplicity of online booking and the reminders

Cons:

It was a little confusing t first when I began putting my retail products in the system. I was able to figure it out pretty quickly but it was a struggle to start.

Alternatives Considered: Meevo

Reasons for Choosing Vagaro: Glossgenius made it difficult to put a card on file unless booking online and square started charging an unreasonable amount for features that had been free for such a long time on top of raising their credit card fees all at the same time

Switched From: Square Payments and GlossGenius

Reasons for Switching to Vagaro: The features and price

Many pros, but and equal amount of cons

Comments: I have used Vagaro for about three years. Initially the bells and whistles are enticing. You begin with the $25 fee, but the functionalities you need to get the most of the site come at additional fees. If you do not add these "monthly" fees the site is very bland.
If you want to use the features such as: credit card capture, requiring a credit card to be enter by clients to book and other options such as these, you must add their chosen processing company along with authorize.net; of course with other added monthly fees.
The customer service agent are limit in their knowledge and frequently tell you they will add your issue "in the que" for the technical department. They have a forum where you can discuss and suggest issues and request features, but it seems to be just for show for the past few years.
When you use their credit card processing you are automatically batched out at "4PM". Whatever income you make after 4pm will be added to the next day. Any income made after 4pm Thursday will not be added to your bank account until "MONDAY MORNING". Meaning anything after 4pm Thursday, all of Friday's income and Saturday's income will not be added to your account (including tips) will not be added until MONDAY.
The credit card processing company is very hard to contact.
The mobile credit card device has not been updated to read card chips , but we have been told for almost a year it will be available "in about a month".
The system is very slow. Make sure you have a mobile device AND your computer just is case it is on the fritz.
They did what they initially called emergency maintenance on the Friday before the 4th of July without any notice. We could not use the site at all. No new appointments, could not check anyone out and if you did not have a hard copy our product prices you could not sell ANYTHING for about 4 HOURS in the middle of the day. They system was visibly on the verge of malfunctioning for days, but they did not send out any emails preparing us for the system being shut down, but they did send one early that day to alert us about a new feature ..... To sum it up, while there are many features they come at a price, with mediocre customer service, many restrictions on receiving your funds and you advertise their service every single time you send out a email, text or any other notice, but you are added to their very saturated search engine and your clients can be enticed by other salons in your area.

Pros:

A lot of features

Cons:

Mediocre customer service You advertise for them whenever you reach out to clients Runs slow Credit card processing is not the best; your money is held hostage for days at the end of the week and batches out to early Your clients can be enticed by other salons in your area that also uses the site if they add their location

Varago software is a great value for the price you pay to obtain it.

Comments: The receptionist at our health center is able to navigate effortlessly through the Vagaro CSR interface, while multi-tasking. The clean and intuitive layout is very user friendly for our staff. We are able to gather all a customer details in a few minutes. We can setup accounts quickly in book an appointment in record time. It is impressive how seamlessly a customer and our staff could access the schedule and details of all our wellness staff.Our customers are able to pull up appointments on their phones easily, and I noticed how organized the interface is. The appointment details are neatly displayed, including the date, time, and services, and confirmation of services are instantly sent out without delay. When it comes time to pay, our receptionist can process the transaction smoothly using the integrated payment features of the CSR system. We can offer a printed receipt and an email confirmation, which was a nice touch for my records.Throughout the entire process, I was impressed with the efficiency and accuracy of the Vagaro CSR system. It was clear that the software was designed with both the staff and customers in mind.

Pros:

The software is easy to use. It integrates easier with all social media platforms and google calendar, which is critical because so many people use Gmail and google browsers regularly. It's cheaper than Mindbody and they provide everything you need in order to setup a successful health and wellness center especially if you do massages and facials etc. Vagaro allows you to rebook an appointment on the spot from your phone, iPad or desktop, which is super convenient.

Cons:

It was really hard to setup the services based on how our packages our billed etc., but the technical support was very helpful. The biggest issue was the compatibility of the payment processing machine. We had a hard time trying to integrate it with our Wi-Fi network and eventually had to change to a hard-wired connection instead of Bluetooth. The trouble shooting took too long and figuring out a solution was too time consuming. But the problem was unique to us, and not one you would normally see doing integrations.

Do not use Vagaro if you run a Nail Salon

Comments: Not the greatest. As a paying customer and owner I shouldn't have restrictions or have roadblocks because vagaro is not set up for nail salons but yet advertises that it is. The system is not convenient to use in many different situations. The solutions are very inconvenient, pointless, problematic or no solution at all. Some solutions create other issues in the system. Its honestly poorly set up. Creating all these steps to find information or make changes is unnecessary and it even makes it difficult for new receptionist to learn the system. Ive also experienced agents not being available for days in a row. The system has many glitches and runs very slow. For how expensive the printer cost, Im constantly dealing with it disconnecting and their support team help set up to the wifi to prevent this issue but still does it. I have not used Vagaro for a very long time and the fact that MANY problems came up with the setup and solutions to problems creates more problems or restrictions in the software is terrible. As a business owner, I don't need more headaches. Talking with other salon owners, they have also experienced the same or similar problems with vagaro and transition over to other softwares. I am now in the process of switching. Can't say Vagaro is a great system for salons.

Pros:

Pos system works well. Fees are not to bad.

Cons:

I would say the whole setup is not good for a nail salon business or even set up in a convenient manner. Theres so many steps you have to do in situations just to resolve one simple problem. Ive had more bad experiences than good. Ive experienced not being able to do price adjustments at checkout even as the owner I have no access to make changes. This is problematic in nail salons since it's common for clients to make changes in their services or didn't know how to book properly online to begin with. By taking deposits, it locks the prices where you can not make changes without doing inconvenient steps beforehand. Cant simply edit or delete things without the deposit getting lost or again completely steps beforehand. Clients tend to no call/no show and block credit cards so deposits are necessary but that causes restrictions. Deposits don't show on the receipts at final checkout. Not all clients want to get emails so I have to do all these steps to find the DATE the client booked THAT appointment just to to track down the deposit. Theres no way to SIMPLY make adjustments or changes on Vagaro without having to do unnecessary steps where now we have a line of clients waiting. Ive bought their printer and the printer will disconnect or shut off at random times of the day. Every solution given to fix or make better of a problem just created different problems or restrictions. Clients constantly gets booted off when making appointments online. The list goes on.....