by Preno4.6 / 5 25 reviews
Reviewed on 10/05/2018
LOVE IT. I went from a paper based hard copy booking system to preno. It was an easy transition.
Comments: Easy to use so frees up my time
Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support.
I have no complaints at all. I HIGHLY RECOMMEND this product and the team.
Cons: The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.
by Preno on 15/05/2018
Thank you for your review. Thank you for your feedback, the team is working hard on new updates to housekeeping.
We are always around to assist. The team appreciates all your support.
- Amelia Gain
Reviewed on 22/03/2018
Easy to use but lacks simple functions
Comments: It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board.
Pros: The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.
The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming.
2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.
by Preno on 08/05/2018
I think there were some unique issues in your handover from your previous management that proved challenging at the start. I think we did not give you enough training during this hand over too, but we know what it's like, it's a busy time.
We are different in how we leverage specialised apps like Xero and channel managers. This is what provides the time savings to so many of our users.
It sounds like you have a good handle of Preno now.
We appreciate your ongoing support and feedback!
Reviewed on 28/09/2016
Don't hesitate - it's brilliant!
Comments: We we lucky enough to begin trialling Preno late 2015 alongside our existing system. We made the full switch in March 2016 as the season started to wane. No regrets, no issues - seamless transition and 100% happy with our decision. The Preno team are brilliant to work with - so responsive when very rare issues arise. Always listen, and try and find a resolution as quickly as possible. Full integration with both Xero and Staah for accounts and channel management has made our lives so much easier. Best decision we have made in a long time by far.
Pros: Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.
Cons: Closing rooms off - but I know you are working on this. Needs to be easier from Preno side.
by Preno on 04/10/2016
Hi Wendy, awesome to hear such kind words from you! We're always working hard to make Preno better, and we'll have that update to make closing off rooms very soon! I'll make sure to update you when it's ready.
Reviewed on 04/04/2017
I love this software and the company!
Comments: I am a big supporter of new software and innovative companies always looking for improvement and Preno ticks all those boxes. I love their product and their customer service is tops! It couldn't be any better. They are working on continual improvements and I think it will be the best software to use out there! Currently it is extremely easy to use and it has some wonderful features. I love the house keeping feature that allows me to print out a form for the girls so they know how to configure the beds in each room and any notes that are applicable. The check in and payments systems are also extremely easy to use. Couldn't rate it enough! They have already implemented some great features from my feedback and I've only been using the product a few months... A very fast moving and great company to deal with. They are also taking initiative and working with my channel manager to deal with any issues and make the systems as user friendly as possible.
Pros: Easy to use and very intuitive. Great customer support and very helpful and friendly staff if you need any assistance.
Cons: There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic.
Reviewed on 16/10/2019
Waste of Money
Comments: Preno solved no problems whatsoever. I don’t understand why the owner even went into this line of work if they couldn’t solve even the most basic of problems. Only worried about selling the product and employing more marketing people than perfecting their product and providing customer service.
Pros: There is absolutely nothing about Preno that I can say was good.
No customer service. Not willing to listen to the customer. Unable to make simple changes to their software even though they are a software company.
Overpriced for a very very basic system.
Reviewed on 26/07/2018
Pros: The platform has really worked well for us managing a small property. This system is more suited to smaller properties, saying that the system justifies its position as it really covers many great areas of the hotel operations.
Cons: More flexibility of the system should be provided. Some areas of the system we do not like the way it is positioned and we should be able to change this to our liking.
by Preno on 01/08/2018
Thank you for your review.
As we grow we are bringing more features around automation and expanding our accounting workflows. I believe that should make Preno an even better tool for a wider variety of properties.
Reviewed on 01/03/2019
Would definitely recommend
Easy to use
Great customer service
Bookings , Modifications and Cancelations coming directly to Preno
Cons: Cannot think of anything, any suggestions we proposed we got it !
by Preno on 18/08/2019
Such a lovely review!
We love the positive comments around how easy Preno is to use. A lot of our time goes into ensuring this.
We like working closely with our customers, so thank you for the feedback on our product.
Reviewed on 19/06/2017
Love how easy it is to use. The staff and back up service for queries is fantastic
Comments: The symplicity to use and large easy to read font, with not too much on one screen at one time to confuse.
Pros: Its so easy to use, user freindly right from booking in, adding extras to the bill, the first site with colour recognition on bookings, reports and sending through to Xero.
Cons: I use the notes for bookings that may have special requests or to link with bookings made via email. It would be good to see a different colour or a symbol for bookings which maybe attached to email which is then able to place the date of the email to be able to find quickly.
Reviewed on 19/02/2019
Pros: Very easy to use! And support team is very helpful! They reply all the problems on time. I will keep using Preno for my next hotel!
Cons: I love everything. Very easy to use. Good !
by Preno on 20/02/2019
Thank you Jiaxi and the team at Everest!!
We enjoy working with you also.
All the best for the year ahead!
Reviewed on 14/03/2019
Good Software and very good customer & technical team
Using the soft for 6 months now, easy to use and to train for new users.
When you need help customer team respond very quickly and solve 100% of problem or question.
Easy to use - basics function availale
***** Very good Customer Team*****
and it's a luxe !!!!
presentation by month and some others
by Preno on 18/08/2019
Thank you for leaving a review.
I'm glad you mentioned support as we strive to give the best support possible to all our customers.
We look forward to chatting with you soon.
Reviewed on 06/10/2017
Pros: Great system for our small business, we love the fact that it can be accessed from any computer, tablet or phone with ease, so we are no longer tied to the desk. Customer support is amazing and fast. We looked around at other online PMS and nothing was as easy as Preno. Could honestly recommend it to anyone.
Cons: The Xero integration, purely because we don't use Xero for our business, but this is minor for all the other Pros.
Reviewed on 27/09/2016
Super clean interface & easy to use
Comments: We've tried a few different property software before but Preno is our favourite. If you have a small- medium size hotel and love a platform that's easy to use, give it a try. Their pricing is quite competitive
Pros: clean interface, easy to use, many useful functions
Cons: can't think of any, probably the time zone differences cuz they're based in New Zealand? but no big deal
by Preno on 30/09/2016
Hi Tammy, thanks for your feedback! Glad you're enjoying Preno.
Reviewed on 09/05/2018
5 Stars to PRENO for offering a magnificent system that everyone can operate with ease.
Pros: No faults with the transition from old PMS to PRENO was 100% perfect & immediate with no downtime. PRENO's Integrations with Payment gateways & Xero- perfect for accounting. Capabilities for group bookings on the highest functionality. Chat box is a wonderful, helpful feature solving any enquiries you may have in a professional & pleasant manner. Plus Help Centre tab us extremely useful.
Cons: It's fairly minor. The drag and drop feature is good as you can currently move bookings from room to room. I'd like to be able to extend bookings in the same room with a drag feature. Apart from that, I must say, congratulations to PRENO: Perfect PMS system. Highly recommend.
by Preno on 15/05/2018
Thank you so much for your review and feedback. It's great having you on Preno!
- Amelia Gain
Reviewed on 04/05/2018
Outstanding service but product lite on essential features
Comments: Ease of use and great user support
Pros: We have been with Preno for 9 months and although we are about to change it is not because of the Preno product. Preno is an easy to use booking system that continues to develop. I believe it has a little way to go to tick all the boxes in terms of being a comprehensive system but it has many outstanding features that make it an easy to use and responsive programme. The staff at Preno are also outstanding. They are always available and so support never far away when needed.
Cons: Still lite on features but developing. Some essential elements of the PMS are missing but the team is willing to listen to feedback on this.
by Preno on 08/05/2018
Thank you for taking the time to write your review. We hope we can help you out again some day.
As you know we have a strong core offering to may properties and we have a lot of new and exciting features coming soon to Preno! We do value all your feedback.
Thanks for your kind words on our support, it's important to our team that our customers feel supported 24/7.
Reviewed on 28/06/2018
Awesome PMS ! Simplified solutions & Great Support Team
Comments: Simplicity of Operations Means more time to focus on growing Revenue
Pros: A+++ on Design -Simplicity -Integrations - Reports - Analytics & Support .. thats pretty much the basic pillars of a Front office Software and they check all boxes for a Property. Highly Intuitive Product !! I am sure this will evolve into great solution for most Hoteliers who are wanting to simplify their Front office operations.
Cons: None the more i use it the more i like it. I am confident the Preno design team will evolve this product further and to compete with specialist functions for Housekeeping , Bar,other revenue streams for hotels.
by Preno on 01/08/2018
Thank you Kanishak for your kind review. So happy to have you onboard and work with you.
Reviewed on 28/07/2019
Innovative and easy to use!
Comments: Can't recommend it enough!
Pros: Easy to use and each new feature has been easy to use. The Housekeeping feature is easy to print out and edit for beds in rooms. Preno is quickly evolving and great to deal with. The employees under me love it.
Cons: No complaints... Maybe make the UI flow a bit more?
by Preno on 18/08/2019
Thanks so much for leaving a review.
It's great to hear that your whole team love using Preno!
We look forward to updating you soon with more exciting new features.
Reviewed on 28/03/2017
I love it -every day!
Comments: I don''t have a huge background in hospitality so changing to Preno was like a breath of fresh air. Our small four roomed bed and breakfast is so easy to manage now with Preno - the workflows seem logical, the colour coding for invoicing and payments mean that at a glance you can see who owes you money still. The staff are incredibly responsive when you have questions. I feel that there is value for money - great features - I would unreservedly recommend Preno.
Pros: It follow simple workflows and is logical to follow. The knowledge base is also very straightforward. THey connect with the big boy channel managers :-)
Cons: There are a few features that I would like to see developed in the future but these are nice to have rather than need to have.
Reviewed on 16/06/2017
a great software product, very easy to use
Comments: Cloud Based, simple and easy to use
Pros: Cloud based, easy to use. Like the drag and drop option to move bookings from room to room and dates. Also like the integration and billing with our xero accounting software.
Reviewed on 30/03/2017
Best in the business
Comments: Having looked at several Property Management systems, this fits perfectly with what we are wanting to achieve. From ease of use all the way through to obtaining the reports we need, this is ideal. We wouldn't be as successful without the Preno system.
Pros: Ease of use
Reviewed on 15/06/2017
Made my life much easier and love the way it connects with STAAH and Xero.
Comments: Makes running an accommodation business very easy.
Pros: Reliable, fast, easy to use. Makes book keeping and taking bookings super smooth. Like the way it keeps guest details for return guests. Excellent online support.
Cons: Would like to see a feature where you can put guests on a waiting list. The calendar is sometimes a bit frustrating because you can only scroll through a 2 week window. If a guest cancels, their guest details disappear. Would like to keep them on record just in case they book again.
Reviewed on 17/01/2018
Preno have reduced my Paper Work by 2 Thirds!!!! Fantastic!!!
Comments: Time. I have time to do so many other things instead of being tied to the Office.
Pros: Im loving a lot of things about Preno. From the Intergration with Xero to the Syncing with our Channel Manager and OTA's. Its effortless. I now have more time to spend on our guests and their needs instead of being tied to the office and I cant take it everywhere with me!
Cons: Initially the set up process. We also had a new channel manager so it seemed very repetitive but in hindsight it is so very worth it.
Reviewed on 03/04/2017
Preno - we'd be lost without it!
Comments: Using Preno has been critical to our success as new lodge owners and operators. There is already a lot to learn setting up a new business in an unfamiliar industry. It is truly hard to imagine how we would have coped without using Preno to manage our bookings and inventory, as we took on a thriving business in the peak season. The Preno team was a great resource for advice and ideas from the first contact - before we even signed up as customers, and have remained so. Help is only ever a chat message away. With the Xero integration and seamless connection to our channel manager, Preno automatically takes care of many processes and task needed to run our lodge smoothly. Plus with its revenue and occupancy reports, we have all the information we need to understand how our business is performing right at our fingertips.
Reviewed on 09/03/2018
Wow, what a company to deal with nothing but professional.
Pros: How easy it is to use, even knowing you have a live chat available that is responded to promptly, it's so easy to work out what you need to do by yourself.
Cons: There are some things still being worked on, they are simply wish list things that don't seriously hinder the day to day.
Reviewed on 28/09/2016
Boissy B&B Orange
Comments: It was a very easy transition to switch to Preno . The training was done, in a very professional way.The team support was there from the beginning and NO waiting time if you needed assistance even after hours and on weekends. The features and functionality is very applicable in my busness,and I know that it was to correct choice of automate the accommodation bookings.
by Preno on 04/10/2016
Hey Gideon, thanks for the feedback! We're really proud of the high quality support that we provide, and I'm glad that you've taken advantage of it 24/7!
Reviewed on 04/04/2017
It's like they read my mind!
Comments: Nothing but positive. Excellent support, great value, easy to use. I particularly love the prompt chat responses and product updates!
Pros: Easy to use, EXCELLENT service, quick updates
Cons: Can't think of any