HubSpot CRM Reviews
by HubSpot4.5 / 5 45 reviews
Reviewed on 12/09/2019
Great CRM for Small to Medium sized businesses
Comments: Overall I like Hubspot CRM - it has really automated a lot of manual processes that can eat time during the workday. It makes data entry much more streamlined and can be easily integrated with other software platforms.
Pros: That it is integrated tightly with Hubspot's marketing and web hosting platforms. This makes it easy to for information about prospects, leads, and customers (web activity, interactions, etc.) to be leveraged by CRM users. I also really like the API, which is easy to use to integrate Hubspot with other SaaS products like PandaDoc (which also has a native integration) to populate things like quote information into a deal. Lastly, I really like how integrated Hubspot is with Google mail (for email tracking, updating contacts, etc.) and the google suite of collaboration tools.
Cons: The reporting features that don't require a purchase of the reporting add-on could definitely be improved.
Reviewed on 29/08/2019
Great Tool! Great value!
Comments: I would recommend it to a business looking for a great value for a CRM, reporting, communication, blogs, support.
Pros: I love the customer service. Appreciate the support whenever I am having technical issues. I just make a call or send an email & things are updated very quickly. I, also, appreciate the reporting abilities. It helps me check & recheck daily activity for myself & my team. I love that Hubspot syncs well with my other tools I use on a daily basis.
Cons: The view of the system is not always the most visually pleasing.
Reviewed on 09/04/2019
Best tool for Automation for our products.
Comments: HupSpot is very easy to install and efficient for work, and we can create our reports and dashboards about our product with it. HubSpot work allows us to upgrade our product, Hubspot is a platform where we can marge our product i n front of customers.
Pros: Hubspot is easy to use and we can manage our professional affairs with it in very short time. It can help us to upgrade our products easily in front of our clients. HubSpot help us to update our contact list. It also help us to maintain our relationship in front of clients. We can manage our schedules of meeting. HubSpot is not hard to learn we can do productive things by using this efficient tool.
Cons: HUbSpot has numbers of features for inbound marketing but also has some drawbacks which are not quite good and create some kind of difficulties for user. When we use emails of other clients it create some problem like it is difficult to track it. Some of it features are quite difficult for new user so they need little bit focus to work with this tool. Hubspot is more expensive rather than other CRM tools.
Reviewed on 17/07/2018
My favorite CRM so far
Pros: A co-worker of mine has told me about Hubspot CRM shortly after they launched. I was using several different CRMs back then, but wanted to start from a scratch for the new position I took. Almost immediately I was hooked due to product's simplicity and clean UI. And the best thing - it's free for a basic account.
Cons: Initially Hubspot CRM only had gmail integration which was a bummer, since there was no clean way to log incoming responses into CRM, unless you were on gmail. They now support office 365 integration which solves that problem for me.
Reviewed on 14/11/2018
Social media made easy
Pros: The Social tool under the Marketing hub has been a great help in our social media initiatives. The reporting function allows you to easily see clicks, engagements and sessions across all of our social channels.
Cons: More in depth reporting would be great, as well as better functionality with Facebook - it says when Hubspot has sent the post as opposed to the user.
Reviewed on 13/07/2018
Pros: I first started using it on the free version. They still have an always free plan which is amazing. CRM UX is pretty slick and intuitive. Everything from you contact, company and deals is easily blended into one screen.
Cons: As your company grows you need much more customization on CRM to make 100% use of it. I think this is where it does not work out well.
Reviewed on 10/04/2018
I used this for managing special sales projects outside of our company CEM
Comments: I am able to easily track my clients in this free package much better than with the CRM our company pays a lot of money for
Pros: I love that it integrates with GMail and that it tracks OPENS and CLICKS within an email message. this is very helpful with this special project
Cons: Not much to hate here. It is probably one of the best CRM packages for the money - especially the free version
Reviewed on 26/09/2018
An amazing tool that allowed us to take Marketing to the next level!
Pros: This tool is amazing. We can now get full visibility over our contacts and leads from the moment they enter their buyer's journey, to when they eventually turn into a sale. Hubspot support has done a phenomenal job at helping us from web design tips, to bug fixes and even feature requests. I highly recommend it!
Cons: The Hubspot COS could be a bit more user friendly for those without coding and CSS experience. I also hope they expand their marketplace for new templates and modules as well.
Reviewed on 29/08/2019
Easy to use and keeps you on track
Comments: Great ease of use and functionality will make you want to use this tool every day,
Pros: Daily reminders for tasks will keep your business on track and increase sales. Even the free functions will improve your business processes.
Cons: There is not too much not to like. Maybe some of the defaults could be adjusted so the end-user does not have to update.
Reviewed on 18/07/2018
CRM stable and appropriate.
Pros: HubSpot CRM I like for various reasons, and that is that at this point this platform has given me many benefits, it has given me the exact functions to be able to have an excellent CRM and thus communicate with potential customers.
Cons: I have used HubSpot CRM for a large number of months, and it has not given me any kind of error, there was an occasion where the page was completely closed, but I think it was not something to worry about, its operation is perfect.
Reviewed on 23/11/2018
The best CRM i've tried so far
Comments: Our lead management has improved drastically, our sale guys can learn better on their own how to use it, making it easier for everybody, and the support team from Hubspot is really helpful and always available
Pros: It's really simple to use, and Hubspot academy makes it even simpler to learn to use, and it's constantly evolving and getting better.
Cons: as they constantly evolve sometimes you can find yourself on the situation where something that worked the day before, does not work anymore.
Reviewed on 19/07/2018
It not only posts or publish data but keeps you updated about the regular performance of the content
Pros: It keeps you updated about the tracking performance of the posts and publish contents. We not only just watch over the performance of the engaging posts but can also deeply analyze which content and posts lead to generation of sales and leads.
Cons: Hubspot is a bit expensive tool and requires more experience for proper management of this tool and one can only gain the perfection and get the desired results after long term use.
Reviewed on 04/09/2018
Surprisingly Great Free Version
Comments: CRM for investor and other real estate contacts.
Pros: We love it! We use it everyday. Many free versions are so limited that they are not that helpful, but not Hubspot.
Cons: It seems that, at least in this version, we can't search universally. For example, today I wanted to search my 900 or so contacts for a specific one that I had certain notes about. I could not find that contact through search.
Reviewed on 05/09/2019
Comments: We ended up switching to another product after a few months that could sync with our insurance quotes. However, if your business doesn't generate lots of quotes, HubSpot CRM could still be a good option for you.
Pros: HubSpot did the job and worked well with other HubSpot products; sharing and syncing information when we needed it.
Cons: While it synced well with other HubSpot products, it did not sync with the software that we use to generate insurance quotes.
Reviewed on 26/09/2019
Good for a start up CRM
Pros: It’s low cost and provides basic CRM features to help smaller businesses to begin tracking customer information
Cons: It has very limited functionality and will be a good fit for certain types of businesses.
Reviewed on 10/04/2018
Decent sales CRM with space for improvement
Comments: If you need "easy to use" and not a super expensive CRM that does all the basics & some more, HubSpot can be a good choice. Just don't expect something as massive as SalesForce and as user friendly as Pipedrive.
Pros: HubSpot CRM is pretty easy and intuitive to use. The company information also gets pulled automatically, which is a nice touch. Another cool feature is setting up email sequences, which can be customized and scheduled to fit your clients and best open times. You also receive a notification about how many times and when the email was opened by the client.
Cons: HubSpot is pretty popular and might be blacklisted in most spam filters which is why we get bounced emails quite often. The user interface sometimes might feel a little clunky and I've occasionally run into a few glitches. The reporting tool is sometimes difficult to understand and clearly analyze the results of a certain campaign.
Reviewed on 16/05/2019
It's getting better
Pros: From the lead gen thru to sales and fulfillment, HS is integrated and the challenge is that it's good at a lot of things but master at none.
Cons: Limited reporting based on lifecycle stages.
Reviewed on 09/05/2019
A good CRM tool for Sales and Marketing Professionals
Overall Hubspot CRM is a great tool. Being a salesperson it helps me in business development.
Right from sending the mail to prospect, to managing them, Hubspot helps in all aspects of the sales cycle.
But still, a lot needed to be done at it looks, design and some more functionality need to be added like more integrations, e-mail templates, etc.
Hubspot is very simple, easy to learn and use.
Gmail, Outlook integration feature is awesome, we can decide whether our mail should be reflected on the Hubspot platform or not.
Using Hubspot I schedule the time at which my mail will be sent automatically in the future.
Email Tracking feature- Suppose if someone read the mail I sent, then Hubspot notifies me about the same and I can plan accordingly.
Although Hubspot is easy to use, it's not attractive.
Sometimes Hubspot takes longer than usual to perform the desired action/task.
Reviewed on 14/11/2018
All in one with Hubspot
Comments: Functions as needed and gets the job done!
Pros: Ease of publishing to multiple accounts and networks.
Cons: Navigating through the software is a little cumbersome.
Reviewed on 03/10/2018
Comments: Love it! Big fan.
Pros: Great for sales process and makes it easy to dial out of the browser, record calls, and manage tasks (better than Salesforce) without charging extra.
Cons: Reporting is lacking and doesn't have the ability to do formulas within reports. They recently added cross-object reporting.
Reviewed on 03/10/2019
Difficult to Learn, but Easy to Use
Pros: Once you know how to use it, HubSpot is a very powerful tool. However, it is difficult to scale one's knowledge of the product without just using it.
Cons: If your use case for HubSpot is unique, the software can be very unwieldy, especially the longer your organization has had it in place.
Reviewed on 10/04/2018
Perfect free version for small and simple businesses
Pros: Ease of use is very comfortable. The free version is way enough for simple organizations. Intuitive interface
Cons: I think the design of the interface could be improved. Very similar to Nutshell. Can be confusing sometimes
Reviewed on 11/02/2019
Hubspot can do almost anything.
Comments: I've had great experiences overall with syncing contacts to salesforce as well as tracking clearly all of the integrations and sources of leads.
Pros: I love the sheer freedom that Hubspot allows, for tracking any marketing as well as syncing well with Salesforce. This has helped us track our leads very well and is very useful.
Cons: I do wish that the forms and lists would be more straightforward. While these are clear, making a minor change and passing it along can become tedious and a bit of trial and error.
Reviewed on 09/01/2019
Best for HubSpot Marketing users
Pros: Free and easy to use, has all the basic CRM features (considering that it is a free product), and can be integrated with HubSpot Marketing -- putting all your important marketing tasks in a single platform.
Cons: It sometimes forces me to logout, or logs me out completely. When this happens, some of the most previous items that I did, disappears, which prompts me to re-do some tasks.
Reviewed on 09/04/2018
Fantastic CRM that with a little aesthetic update would make all my dreams come true.
Pros: Pretty much everything is integrated and automatically logged when you communicate with your SQLs. It's a highly efficient process, allowing you to spend the right amount of time with people. I love the Task List feature,
Cons: I've been training my team on this for a couple weeks now, and it's been a slow process. It's easy to use, but it's not pretty to look at. Creating contact filters is a pain, and takes a ton of back and forth as you set up your overall system between Sales and Marketing. Be prepared to take a lot of time, but it's worth it.