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About Quicken

Rental property and personal finances management solution with tenant information tracking, income management, and expense tracking.

Learn more about Quicken

Pros:

Every updated gets better. I love to be able to track every dollar I spend, and can categorize it.

Cons:

Also, when I bought the CD I could keep up with my loans and investments. Now you have to pay quite a bit more to do that.

Quicken ratings

Average score

Ease of Use
3.9
Customer Service
3.5
Features
3.9
Value for Money
3.7

Likelihood to recommend

7.1/10

Quicken has an overall rating of 3.9 out of 5 stars based on 425 user reviews on Capterra.

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Filter reviews (425)

Daniel
Daniel
Attorney in US
Verified LinkedIn User
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

stay up to date quickly with quicken

5.0 4 years ago

Comments: We first started using this back in 2003. we have used the different versions over time as they upgrade. It is great because our account is well versed in the program, and therefore it saves us time and money to do the year-end reports.

Pros:

This program is very versatile. Our account appreciates the account version that we can send him to do our year ends or PPP. It saves from manually recording checks into the register, allows us to split receipts, and split how we pay. the program is easy to use, and our bookkeeper can find online help or customer service help quickly and accurately. This is a program that is worth the money, and you won't switch because the years build off of each other.

Cons:

It takes a little time to understand how it works. You need to really pay attention to how you set your program up and enter the data to distinguish between vendors, clients, etc., overall a solid program accepted in the industry.

Patrick
Owner in US
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Alternatives Considered:

Best Desktop Accounting Software

5.0 5 years ago

Comments: That software allows you to back up in the cloud and your computer. It has all the special effects at Quickbooks.

Pros:

Ease of use and it allows you to add multiple businesses or personal accounts. The price is what it should be for accounting software. Excellent Support, I used the support two times and was very impressed with the customer service.

Cons:

No way that I know of to recover the password vault.

Mitchell
schoolbus driver in US
Education Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

best management app

5.0 2 weeks ago New

Comments: great experience sucks you have to paid every year but they do update a lot more

Pros:

that i can balance my checkbook and also not make a mistake

Cons:

not anything i have use it forever and love it

Peter
Enterprise Achitect in Australia
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

30-Year Quicken User

2.0 4 years ago

Comments: Intuit is so exploitive, that I would actually consider them to be immoral and I have tried many times to move to a different product, but they make it very difficult.

Pros:

Of the personal finance managers, Quicken is probably the best. Other packages at or below this cost lack a majority of their features and in order to get them, you would have to upgrade to a much more expensive package, so it is at a price sweet spot.

Cons:

I've been using Quicken since 1992 and consider myself quite familiar with the package. The Quicken business model is and always has been exploitive and has been adding and subtracting features for years in an attempt to always have a new product to sell. Their current subscription model is no different. However, they never improve the product. There are bugs still there that have been there since the 90's. They're reports and windows do not zoom. They do not use Windows conventions, for example keystrokes. When working properly, it provides a lot of value, but it is very easy to introduce errors into the data and impossible to fix them. Their customer support is an absolute joke. It's normally a 40-minute queue to talk to an idiot and they are so propaganda driven, that they delete any negative posts or reviews from their sites and their forum. They purposely obstruct you from transferring to their competitors. I myself have had to purchase 7 versions of the program since 2000 and that's BEFORE they moved to a subscription model. Every release introduces more bugs, but they make it impossible to freeze a particular version, constantly cutting off web access and they have Upgrade Nags constantly that you can't get rid of. And they are entirely shameless about it.

Justin
Director in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Quicken is easy to use

5.0 4 months ago

Pros:

Easy to use platform for keeping track of personal finance.

Cons:

Takes a little bit to get your views the way you want them and the process of labeling charges into correct categories is a bit manual.

KASSANDRA
Owner - President in US
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Quicken is great for small businesses

5.0 4 months ago

Comments: I have been using quicken for years and its been easy and user friendly.

Pros:

Easy to download transactions. Specialized report save fuction. Cloud sync to view on other devices.

Cons:

Every once in a while it auto catorgories something worong.

Stefanie
Owner in US
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Quicken Keep it SIMPLE Get it Done

4.0 last year

Comments: Easy to use, simplified and better that QuickBooks when it comes to smaller businesses.

Pros:

Quicken has everything needs for a small business. You won't get confused with unnecessary tabs and areas and you will find evet daily that is needed to track your business finances from cost to profit

Cons:

If you are a mid or larger size business, quicken is not for you.

Thomas
President in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Worst Software Package I know - DON'T BUY IT!

1.0 6 months ago

Comments: This is the worst software and, as far as I can tell, none of their staff are interested in helping, nor are they anything other than simpletons without knowledge of their product. STAY AWAY.

Pros:

relatively inexpensive as compared to other options.

Cons:

DOES NOT WORK. Even when I did all it asked and upgraded - it is not able to use multiple files I provide.

Fernando
Manager in US
Events Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I like it. I just don't like monthly fees or having to upgrade to be able to connect bank accounts

4.0 4 years ago

Comments: Great experience. The technology is great. Just hard to keep up with the monthly fees for a small business.

Pros:

I like it. I just don't like monthly fees or having to upgrade to be able to connect bank accounts for automatic upgraded on my financial statements.

Cons:

Good software. Easy to use and practical. Helps you accomplish accounting needs in an easy way. Connecting directly to your banks helps you get things done faster.

James
Treasurer in US
Religious Institutions, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Expensive

3.0 5 months ago

Comments: I have been using Quicken since the DOS days. I never had any problems until the new owners took over. The program has been very glitchy ever since. Since this is the only program out there that is not overkill for my small church, I am forced to use it.

Pros:

The financial reports I can generate is very flexible.

Cons:

The program is becoming very expensive to use. There are glitches with some of the updates which messes up the check register. Many problems with connecting with my Wells Fargo accounts.

Doug
owner in US
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Poor Customer service

2.0 6 months ago

Comments: I have used Quicken for more than 10 years. In the past few years, the Quality of the updates has been poor and the price has gone up. Customer service has declined in Boise office. Guatemala service is better but still language problem. Do not start with Quicken Home and Business!
Letter to the current [sensitive content hidden] of Quicken
I have contacted Quicken, according to your records at least 6 times this year 2024. I have been a customer for at least a dozen years.
The problem was finally resolved today 3/11/2024. It was related to files that go back in time and or the size of the file. I cannot imagine it is the size nor the date, it just does not make sense to me. However today, thanks to a person in Guatemala it was resolved after approx 2 hrs.
I really am upset that after speaking with a person in Boise last week for almost 2 hrs (#10890242) I was told it was an issue with my computer. I believed him, because I had spoken with numerous to Quicken support on that issue and the renaming error issue.
I have spoken with [sensitive content hidden] at your Boise office and they have extended my subscription for 6 mos.That is the best they can do for me! [sensitive content hidden], did confirm when looking at the notes I was told by the agent. That it was a problem with my computer blocking and I should take it in and get it checked. I did take it in!
But going back to the issue of my time and not correct advice, I spent $175.00 to have my computer checked, I was told by your employee that was the issue. It was not, according to [sensitive content hidden], the correct procedure was to escalate the problem. That was not done according to the notes, case #10890242. If it would have been escalated, I would not have incurred the expense. I still would have 15 or 20 hours of my time.
I have to keep Quicken to run the rental properties I own. I need the data in case I am audited. So I would have to switch to another program or continue with Quicken. I would prefer to stay as switching would require substantial time and effort for a 74 year old person.
My time and for that part yours, on the support time is probably 15 hours or more. That does not include my hold time or the issue that I now have to add back all the passwords to the institutions and double check to make sure there are no issues.

If you do not think that is fair, then I will have no choice but to continue with Quicken. But I will let other users know of my difficulties when they choose companies like yourself.
I do hope this note will help you in the future, as far as training and obvious flaws in the computer program.
I have run many companies including a number of my own. It is not the money, it is my time! I also always wanted feedback from my customers to help me improve my companies and our services. I am sure you also want that for your many companies.

Pros:

Was easy now difficult especially after updates

Cons:

The value has gone out the window, I think this happened when they were bought

Craig
President in Dominican Republic
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

User since the 1990's

2.0 last year

Comments: Since late 2022 it has been horrible.

Pros:

I have always liked how easy it was to learn and use Quicken. Getting started is easy.

Cons:

In the last year Quicken changed their product so it only works on one computer. I have used Quicken for over a decade with OneDrive as the main storage for the database and more recently my own personal server. This made using Quicken essential for travel between my office, my home and on my laptop during travel outside the country or on family vacation.Quicken no longer allows this type of functionality and only allows you to store the main database on a local 'C' drive. Yes, you can copy and paste the database onto another computer (if you remember to do so before leaving), but then you need to re-sign into all your financial institutions. Unfortunately, the product is no longer business friendly and has rolled back to twentieth century technology when people only had one computer to use.Why programmers made this horrible decision is beyond me since almost everything has moved to cloud based programming or allows you to store and use a database from an online storage platform.

Phil
Principal in US
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source

Serious improvement is only possible with serious measurement

5.0 4 years ago

Comments: These days we all have multiple accounts: checking, savings, investing, real estate, retirement, etc. All these accounts are necessary in today's world, however, keeping track of them all is a serious problem. Quicken is a tool that will bring all of these accounts into a single dashboard and help you stay on top of all the changes. While Quicken is an older piece of software and will probably never see a full rewrite to make it more modern, it is the only option for serious personal finance and it works well enough to get the job done.

Pros:

It allows me to stay on top of my finances by downloading transactions from all my accounts into a single dashboard. It allows me to answer any question I have about my finances.

Cons:

It is slow! Simple tasks like reconciling an account can be aggravating as the hourglass icon comes up way more often then it should for a simple task. I have run this on a modern Intel Core i7 processor and it is still a dog. You definitely need to be patient with this software.

Daan
Senior Accounant in Netherlands
Accounting, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Amazing -cheap- accounting software

5.0 2 years ago

Comments: Great experience.

Pros:

The software has a solid UI so it is easy to see where your money goes. Easy to use and practical. Great for small to medium businesses because it is not very expensive and has many features.

Cons:

The interface can look a bit outdated to some, but al the information you need is there. In 1 place. Very convenient.

Linda
Owner in US
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source

Have used for many years and with every upgrade keeps getting more bugs

2.0 7 years ago

Comments: Works well for personal finances - checking, savings, credit cards

Pros:

Easy to learn, set up account. Can also use the software for my other businesses and personal stuff. Lots of ways to run reports that are useful. Nice to be able to download transactions from my bank and credit card accounts.

Cons:

End of year tax schedules have bugs, Income reminders for rent payments do not show up correctly, Support is through a forum and they mainly tell you to run a file validation and that's it, Option to "Link a bill reminder to an online account" has never worked, New Zillow feature to asses value of property does not work. The only way I got good support was to pay another dollar for premium support and spent hours on the phone with a tech as he had me restore old backups trying to find a file that didn't cause the error... We never did find one that didn't cause the error. I am limping along with how it is working and currently looking for other software for my rental properties.

Roger
Property Manager
Management Consulting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

USe it daily and have since the early 1990,s

4.0 7 years ago

Pros:

Puts all your finances in one place, updates all accounts with minimal keystrokes rather than having to go to each website yourself (Saving lots of time) works like an on-screen checkbook. See your net worth accounts and liabilities in one place. Navigation is easy as a click of the mouse.

Cons:

Intuit, the author, recently sold Quicken to an Investment Group. When Microsoft dropped MS Money, Quicken became the Monopoly in the market. Now the new company made some changes and icons are different, some screens have pop-up windows that don't work right, and the internet is full of complaints from long time users. Most of the glitches I found are minor, but changes were made so that everyone had to renew in-order to be able to access all your accounts online with Quicken, a strategy they may use to continually force upgrades and fees! Watch for this. This is what happens when someone sees a chance to capitalize on a monopoly!

Cheryl
Owner in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great Personal Bookkeeping Software

5.0 3 years ago

Comments: I really love using Quicken. I would definitely recommend it for use for personal bookkeeping.

Pros:

Quicken is very, very easy to use. It is great for bookkeeping for personal accounts. The basic Quicken does not track debt and investments, so if you want to do that you have to upgrade to the more expensive one.

Cons:

This software cannot really be used for business use. Also, I used to be able to buy the CD and install it on my computer and use it for 3 or 4 years. Now you have to pay a yearly fee to use the software. Also, when I bought the CD I could keep up with my loans and investments. Now you have to pay quite a bit more to do that.

Randy
Owner in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

Quicken is Best Desktop based Home financial software

5.0 3 years ago

Comments: I have used Quicken for portfolio and asset management for over 20 years. The software has improved with new technology and returns excellent value.

Pros:

Its able to link to and download complicated financial transactions, maintain their values, shares owned from most major institutions. It links to your accounts with most major bank and credit card companies. It also allows non-online assets ans liabilities to be tracked. Their reporting shows net worth statements, cash flow statement and other reports suitable to track a large and complex portfolio of assets.

Cons:

Links to some institutions can be damaged due to changing security needs. Their support in improving those links is excellent.

Sharon
owner in US
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Business malpractice

3.0 2 years ago

Comments: poor

Pros:

Able to keep tax records weekly for my small business.

Cons:

Quicken arbitrarily changed the rules after purchasing this software. I have used this software for 8 years and purchased the program in 2016. After purchasing a new computer this week, and being unable to transfer my program to it, I was told I had to now pay for a yearly subscription of $60/year. Initially, I was given the option of purchase vs subscription and chose purchase. I now am told I have to pay for subscription yearly. If I had known this at the intial purchase time, I would have chosen another software or set up my own on excell. This is poor business practice by this company and I would never recommend them to anyone. I was never notified of any changes with my initial purchase. This would be considered malpractice by most other businesses. They should honor past agreements.

Verified Reviewer
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Just works

5.0 4 years ago

Comments: Works and just is what I need for my small business.

Pros:

I have been using quickens for a very long time, it works for my needs. I run a simple company and do not use many of the features that are provided. The one feature that I do like the most is being able to download from the bank to the program to make sure I have the correct balance. However, when you send out a check sometimes via the bank check program it may post twice when written then when cashed. Just something to keep in mind. It also works for when I need to start and complete my taxes.

Cons:

When you send out a check sometimes via the bank check program it may post twice when written then when cashed.

Donna
VP in US
Insurance, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Quicken is Easy

5.0 2 years ago

Comments: Print checks, reconciling bank accounts

Pros:

Very easy to use and train new employees on its use.

Cons:

All the different upgrades and customer support.

Jason
Business Owner in US
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Mostly good/ some annoyances

4.0 6 years ago

Pros:

Links your bank account. Does recurring invoices Can file your taxes Payroll Can set up automatic payment for customers.

Cons:

Can link two recurring invoices for a customer. Ex. The regular monthly invoice then when the semi annual invoice needs to be billed it doesn’t link so I have to print two invoices. Also, when I print all the invoices it doesn’t print each person’s invoice right after the other. So I end up searching for that second invoice. It’s a mess. It sounds so confusing to read what I wrote. But basically sometimes I end up sending two separate envelopes on the same month for one customer because when it needs to be printed it doesn’t organize then invoices per customer.

Tim
Owner in US
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Quicken 2018 release is the worst software ever!

1.0 7 years ago

Comments: Someone had best get control of the QA of the software. I would really hate to see this product die after all these years.

Pros:

It used to be easy to use and very helpful. It can track your personal bills as well as track rental expenses.

Cons:

Extremely buggy. Features that used to work are broken or just removed entirely. There used to be a cool interface showing what bills were coming up - that's been removed and replaced with a simple list. Linking to bill accounts just blows up the whole program and it crashes. Some of the totals don't appear to update when you make changes. All of this, and they've changed to a subscription model, so you can still pay full price, but just receive a year's worth of buggy mess.

Aaron
Aaron
Senior Science Teacher in Canada
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Unable to purchase in Canada - Postal Code issue

1.0 2 years ago

Comments: If Quicken can't get something as simple as postal code v/s zip code correct when a new customer is trying to purchase, how can I trust them with my banking information?

Pros:

Customer service was prompt and really tried to help me with my purchasing issue.

Cons:

It is impossible to purchase this product in Canada. I spent well over an hour (~50min with customer service - both through chat and a personal phone call) trying to purchase. Every solution lead me back to the issue that when I tried to submit my order, the purchasing page forced me to enter a zip code, with no option for a postal code. I created an account with my Canadian address, downloaded the software, cleared my cache and cookies, restarted my computer, worked with [SENSITIVE CONTENT] from customer support to approach the purchasing page from various links and browsers, nothing would allow me to purchase the software. If Quicken can't get something as simple as postal code v/s zip code correct when a new customer is trying to purchase, how can I trust them with my banking information?

Verified Reviewer
Verified LinkedIn User
Financial Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Quicken is great

4.0 4 years ago

Comments: It has been massively helpful with personal finance and keeping track of bank account balances.

Pros:

I like Quicken for how it's fairly easy to set things up. I prefer manual sync since I prefer creating payees on my own, but it gives me a pretty good view of my expenses and the stocks I have.

Cons:

I'm not a fan of the subscription pricing, but to their credit Quicken did credit me a discount when I asked them after initially purchasing the software without one. I do wish the budgeting was a bit better as it's not perfect, and sometimes I feel like the direct bank sync can be a bit wonky when it comes to sharing information.