--- description: Discover the benefits and disadvantages of ServiceTitan. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [HVAC Software](/directory/30107/hvac/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://www.capterra.co.uk/software/150053/servicetitan Page: 1 / 14\ Next: [Next page](https://www.capterra.co.uk/software/150053/servicetitan?page=2) > ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business > > Verdict: Rated **4.3/5** by 325 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceTitan? ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 325 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceTitan - **Location**: Glendale, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Availability Management - Budget Tracking - CRM - Calendar Management - Calendar/Reminder System - Client Tracking - Compliance Management - Contact Database - Cost Database - Cost Estimating - Customer History - Customer Management - Document Management - Document Storage - Electronic Payments - Electronic Signature - For Carpet Cleaners - For Commercial and/or Industrial Electrical Contractors - GPS - Incident Management - Inspection Management - Inventory Management - Invoice Management - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile App - Online Booking - Online Time Clock - Photo Capture - Preventive Maintenance - Progress Reports - Project Billing - Project Management - Quotes/Estimates - Real-Time Updates - Real-time Scheduling - Recurring Appointments - Reporting & Statistics - Risk Management - SMS Messaging - Sales Pipeline Management - Scheduling - Service History - Takeoff - Task Management - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management ... and 34 more features ## Integrations (15 total) - Azuga Fleet - Birdeye - Broadly - ClearPathGPS - FreshLime - GPS Insight - Google Maps - One Step GPS - Podium - QuickBooks Online Advanced - ReviewBuzz - Sage Intacct - Smart Fleet - Zubie - pulseM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [HVAC Software](https://www.capterra.co.uk/directory/30107/hvac/software) ## Related Categories - [HVAC Software](https://www.capterra.co.uk/directory/30107/hvac/software) - [Field Service Management Software](https://www.capterra.co.uk/directory/10009/field-service-management/software) - [Scheduling Software](https://www.capterra.co.uk/directory/30087/scheduling/software) - [Plumbing Software](https://www.capterra.co.uk/directory/30673/plumbing/software) - [Electrical Contractor Software](https://www.capterra.co.uk/directory/31006/electrical-contractor/software) ## Alternatives 1. [FieldPulse](https://www.capterra.co.uk/software/153475/fieldpulse) — 4.6/5 (425 reviews) 2. [BuildOps](https://www.capterra.co.uk/software/194155/buildops) — 4.4/5 (174 reviews) 3. [Jobber](https://www.capterra.co.uk/software/127994/jobber) — 4.6/5 (1435 reviews) 4. [Service Fusion](https://www.capterra.co.uk/software/135788/service-fusion) — 4.3/5 (308 reviews) 5. [Housecall Pro](https://www.capterra.co.uk/software/140363/housecall-pro) — 4.7/5 (2739 reviews) ## Reviews ### "Great Service\!" — 5.0/5 > **Mark** | *2 March 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Our CSM Kima has been outstanding. Her knowledge of the system is excellent and she has assisted me numerous times\! > > **Cons**: The focus seems heavily skewed towards Pro products. Would like a little more attention to core product. Automated CC fees would be great. > > Very Good in general. A powerful product when properly applied. Takes some commitment but the return is well worth it. ----- ### "Pick another software" — 1.0/5 > **Connie** | *5 February 2026* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: Dispatch only. This question requires 100 minimum strokes to answer. Service Titan does not have enough things I loke most so here are two sentences to answer this question. > > **Cons**: Administrative nightmare. Does not work well with Quickbooks, takes ten times longer to process checks and invoices. Tech support is a joke and waste of time. Program is extremely expensive. On integration, vendors did not import and tax exempt did not import. Had a slight price increase in labor and the old price kept posting. Request for support was always "I'm not sure so I will escalate this ticket" and then silence. Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter\! I would use Quickbooks to create the invoice and receive the payment. I can't imagine if your company is using Service Titan for financials. I have had batched invoices ready to export to Quickbooks drop off the page. Credit on accounts have locked up and I had to get tech support to fix it. Worst software I have ever used\! > > I now only email support with issues. My job requires 10 times the hours to complete normal administrative task. ----- ### "Amazing Software and People\!" — 5.0/5 > **Dominic** | *3 March 2026* | Construction | Recommendation rating: 8.0/10 > > **Pros**: I’ve been extremely impressed with how ServiceTitan workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive. The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks. For a company focused on structure and performance, the tagging and workflow capabilities have been a powerful combination. > > **Cons**: I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing. From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs. Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people. I believe billing structures should support disciplined growth, not pressure it. Flexibility in pricing would better align with how service businesses actually expand—strategically and based on performance, not arbitrary minimums. > > Overall, my experience with ServiceTitan has been excellent. The platform brings structure, visibility, and control to day-to-day operations in a way that truly supports growth. From dispatch to reporting, it creates clarity for the team and accountability at every level. The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business. ----- ### "Service Titan Customer Success with \[sensitive content hidden\] and Service Titan" — 5.0/5 > **Joe** | *2 March 2026* | Construction | Recommendation rating: 6.0/10 > > **Pros**: \[sensitive content hidden\] has always been very responsive to questions and concerns that my arise. \[sensitive content hidden\] is very approachable, intelligent and quick to assess the situation. I wish I would have had a \[sensitive content hidden\] when I was at Acree Air Conditioning, LLC. > > **Cons**: I find I have better results with questions in using Service Titan, by googling AI then I do the help topics within Service Titan. > > I think Service Titan can be difficult at times to work with. I do understand there are stop gaps created in Service Titan to not allow actions that mess with the integrity of the data ----- ### "Stay away from service titan" — 1.0/5 > **Kasey** | *28 November 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: There sells pitch in the begin before they get you to sign up Then your out of luck if they cant get your data just lose it all and nothing you can do about it > > **Cons**: No family values It seem they are here to destroy small businesses to make more room for larger franchise > > Very poor cant get any answers but there bills shows up on time every month they knew we lost a child right after starting and it was just well your in a contract got to pay it in full ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.co.uk/software/150053/servicetitan?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/150053/servicetitan) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data