Logiwa WMS Reviews

We chose Logiwa for it's functionality, we rave about the Company because of support

Comments: The system has helped us streamline our business and keep us organized. We can't share enough about the communication and support that comes along with partnering with Logiwa.

Pros:

The functionality and connectivity to multiple platforms. We also have used the help resources quite a bit as we learned the system, and they are very straightforward. We've had a lot of questions while using the system and the support team is always responsive and thorough.

Cons:

There was an adjustment period while learning the system. Warehousing and fulfillment was a newer business unit for us and the ins/outs of WMS and the interface took time to learn.

Quick Fast and Efficant

Comments: Overall the experience has been great, we are able to do our business with little issue, and as Logiwa is a growing company they come out with new and improved features monthly.

Pros:

The robust functionality of Logiwa allows us to tailor the WMS to our requirements. We have changed business models while using Logiwa and the support team has helped us along the way. We have gone from normal Ecomm fulfillment to flash sales which require mass fulfillment in a short amount of time. Logiwa has been able to keep up with demand. We have also implemented cross-docking and serialized items which Logiwa has been able to handle. I also like the fact that Logiwa allows us to control our integrations, we don't have to wait for a support team to enable integration and we can add as many as we want, whenever we want.

Cons:

Once in a while, there are bugs that the Logiwa dev team needs time to figure out.

Implementations has been a Nightmare!

Pros:

The pricing is what made us decide to go with Logiwa, but it seems to be too good to be true. “The bitterness of poor quality remains long after the sweetness of low price is forgotten." -Benjamin Franklin

Cons:

They do not have a customer service phone number and any support you need must be done through email. We have spent the last 3 months trying to go live with the software but we cannot get in touch with our Support rep to train us properly on how to use it. There is NO Documentation or Tutorials to refer to. The UI is confusing and usability is unorthodox (Having to hit "Enter" to get a dropdown menu to work). I could tolerate the UI if we could simply get it to work, but we have had no such luck. Please disregard all other reviews on this website because I cannot believe they are legitimately from users of the Logiwa software. I'm sorry Logiwa, but this is a nightmare I cannot wake up from. IF WE COULD GET ANY USABILITY OUT OF THE SOFTWARE I MAY BE WILLING TO CHANGE THIS REVIEW... but until then business deserve to know.

Noah's First Review, ~6 Months In

Comments: It was a steep learning curve, but now that I feel like I have the hang of it, I brag about the system to everyone who is willing to listen. It really feels like we can do anything.

Pros:

The support team is incredible. I have no background in warehouse management or even working in a warehouse. They are responsive and patient in helping me mold this system to fit our incredibly unique style of fulfillment needs. They have consistently been there in emergencies and bailed me out of potential client-facing disasters. Their support team works tirelessly to encourage the development of new systems and ideas based on the feedback I have given - it really feels like I have been able to mold Logiwa to my specific needs (which are VERY different from most larger warehouses), and the Logiwa support team has been CRITICAL to that success. The ease of connection for different stores (Shopify, Woocommerce, Squarespace etc.) has really stood out to me - we know of other warehouses that take weeks or even months to onboard new clients. It takes minutes in Logiwa, and our clients are always impressed at this turnaround speed. Functionality - there are very very few instances of Logiwa flat out telling me that something cannot be done. Other programs I looked at had capability limits, and Logiwa's are much much higher.

Cons:

There are a lot of features outlined in the initial onboarding that come at an additional cost (branding, custom email/notification jobs, full cycle counting functionality, custom reporting) that were not explicitly made clear. Ask questions about pricing as you onboard so you are not surprised at any point. The terminology can be tricky. Some of the terms are used interchangeably and it takes a little getting used to (looking at you, "LP"). Onboarding for the sake of learning the system. While the onboarding team was great and incredibly helpful, they did all the functions themselves while I watched and took notes. I think it would be better for potential users to walk through the functions as the onboarding team coaches them.

WMS with Flexibility

Comments: We are very happy to Partner with Logiwa as our WMS provider. They have many features and functions that have helped our company scale. They make monthly updates & improvements to ensure they remain one of the top 3PL software's.

Pros:

Relationship with Logiwa is a partnership. They listen to us as a client and implement features + functions that help us operate more efficiently.

Cons:

Working through issues with the Support Team can sometimes be difficult, however, Logiwa has proven that they are aware and in the process of improving this weakness.

Logiwa Growth Experience

Comments: Customer service has gotten better. Like I mentioned their growth. They actually came on site a year later to ensure we were using the software correctly- trouble shooting etc. This was a huge opportunity.

Pros:

Simple layout- easy to navigate menus. Once you understand the needed functions- it is fairly easy to trouble shoot

Cons:

Growth has been difficult. Onboarding was too fast. We were not prepared enough. They are a growing company just as we are- so make sure you know exactly what you need to operate before onboarding. One other thing that hurt us is they only have 2 units of measure.

3pL

Comments: A lot of logic was put into the thoughts of all the processes. Some modules are add one and cost additional. User license fees are a priced strangely.

Pros:

Cloud based, fairly customizable. Built to suit

Cons:

Some minor bugs experienced on go live, but work on for the team and resolutions implemented. Smoother sailing now

Great Software for Stocking / Warehouse Management

Comments: The implementation with [SENSITIVE CONTENT HIDDEN] (our implementation Consultant) was great. She was very patient and made sure we had all the kinks worked out. We launched pretty quickly and she was exceptionally flexible with our short turn around time. The web based training was incredibly well put together and I think because of the extra effort she put in, we were successful on day one.

Pros:

I like the mobility of the product. It works great on any type of device (mobile app and web platform). The software is quick, responsive, and very robust for the price.

Cons:

There is nothing to that comes to mind that I dont like about Logiwa. Overall, its a great product. I am sure with time, it will become even more robust as they add valuable functionality.

WMS to manage large consumer durables

Comments: Great account management and user support when needed. Always timely with a response.

Pros:

We use only a few core features of Logiwa. However it is an easy tool to use. The learning curve is small, and users seem to understand how use the tool quickly.

Cons:

Reports seemed to be ridged and required development to modify. Would like to be able to customize the standard reports, such as remove columns that do not apply prior to exporting would be helpful.

Logiwa Review

Pros:

I really like how it is able to pull in and keep track of orders from multiple sites. Also if an order was canceled on the main sites, it will update automatically during packing.

Cons:

How it does not seem too user friendly from the beginning. There seems to be a huge learning curve for new users, however it shows it was made by engineers with a lot of fail saves.

Great user experience and exceptional customer service

Pros:

Increased efficiency and accuracy: A warehouse management system can help optimize processes and reduce lead times. By providing a complete, real-time view of inventory, it can improve planning capabilities and enable teams to perform their tasks more efficiently.Warehouse management systems can help reduce errors by automating tracking and recording processes. The use of barcode scanning tools can reduce human error and ensure that records are accurate.

Cons:

Learning curve: there may be a learning curve for users who must learn to use the warehouse management system, which may require additional time and resources.

Simple but effective

Pros:

Extremely easy to setup and intuitive in use

Cons:

No major downsides but UI is wonky at times

commnets

Comments: I can say its good and help me to arrange my warehouse.

Pros:

Userfriendly and understanding very easy. Open very fast not frozen.

Cons:

there is no pop up , integration problem always contiune but ı am not sure this is about Logiwa.

The Experience with LOGIWA and its features.

Comments: Having the opportunity of having the LOGIWA WMS experience at our site has been a very good learning experience, the system has provided us more knowledge on how easy is to set up new processes from incoming product all the way to out bound, the transition from our previous WMS to LOGIWA was very easy and the new processed that have been implemented using LOGIWA have definitely saved a substantial amount of time throughout every steps in the processes.
All of these wouldn't not have been possible if we wouldn’t have the excellent support that LOGIWA has provided during all this time, the prompt response to our questions had make a difference.

Pros:

One of the features the I like about LOGIWA is having the opportunity of mass processing a large amount of identical items at once, this has saved us a lot of time and the efficiency has been improved. The product is user friendly.

Cons:

Not having the ability to use the same username on multiple devices has been a challenge.

Chirp Logiwa Implementation Review

Comments: So far so good. We have been live for 3 days and we have already seen an improvement in data integrity as well as workflow integrity.

Pros:

Customer support and flexibility are top notch. The implementation team spent countless hours working on our requests and helped us through all of our worries. [SENSITIVE CONTENT] our personal representative went above and beyond to take care of us.

Cons:

- Slow label processing with rate shop. - User interface could use a face lift - loading and processing screens

Logiwa Review

Comments: Logiwa WMS is a good software to handle the basic 3PL processes such as inventory management, shipping, and receiving.

Pros:

Ease of navigation between different screens. Use of the software is straight-forward and simple.

Cons:

Not very many customization options available. If client's require some different processes or customized options there are some limitations in doing so when there are requirements outside the standard.

so many features, fair pricing and great customer service

Pros:

Everything can be customized based on your business. User interface is so easy to learn. It has so much features and that's why it may look complicated at the beginning however support team make sure you are up and running quickly. This company takes customer feedback very seriously and improving their software based on feedback. I get emails almost every week for new integrations and features and they even added new feature to make the software even more user friendly speficially for ecommerce businesses. Even though I provide 3PL services, my background is coming from ecommerce so since I always used ecommerce multichannel inventory sofftwares I needed certain features to feel comfortable and run business faster. Account manager and one of their developer scheduled meeting with me, listened my suggestion for 15-20 minutes to make sure they understand whats needed and they coded what I needed less than 2-3 weeks.

Cons:

I would have said that it may not be fit for smaller ecommerce businesses until few weeks ago but now I really don't see any negative side of this software after all the new features they added in last couple weeks. Support alone worth more than what you will pay.

Great Program for the Price, the implementation and support team have been super helpful

Comments: Logiwa is a great system for a company in need of a WMS system on a budget. It integrates with numerous eCommerce and accounting platforms and has been a great help to our operations.

Pros:

Really effective for managing inventory, locations etc. Shipment orders, become a bit redundant because you have to flip back and forth between multiple screens to complete them, but all in all a great system.

Cons:

One of the downsides is the seeming lack of ability to truly assign and notify users of tasks they need to complete. There's some minor features that need some more development to make the process smoother - you have the click off of the field that the quantity is in before submitting the page or it will error out, etc.

The Most Flexible SCM System in the Market

Comments: Our inventory has became very accurate. Increase in sales due to 99% shipping accuracy. Logiwa is our central hub to all platforms.

Pros:

It is the perfect inventory management system for our business. Support is prompt and reliable. Our process around the warehouse has become very efficient and easy to use. Once you understand the software, you can customize the process to meet your needs.

Cons:

Very Minor bugs that get resolved when you contact support.

One of a KIND.

Comments: Running my daily ops a lot faster, Centralizing all my operations from various startups, a very customizable platform and a one of a kind customer service.

Pros:

Since the moment i got started on LA, a lot of features made me realize that it is in fact the best software for my company since it has all the features and more for me to run my business efficiently. From the amazing customer service, to the personalized training & software building to fit my EXACT needs, to the continuous customer service to ensure a successful implementation and use of the LA. Altogether, LA allowed me to centralize all my operations (from using multiple software, to now using only one), and run my operations for multiple startups ALL IN ONE. A big Thank You to the team for being beyond helpful & resourceful, and continuously helping me successfully implement LA.

Cons:

To be honest, there is not much about this software that i did not like. Everything about it is great and it fits my business needs perfectly. Maybe the only thing that i did not like was how long it took ME to get perfectly used to it and run my daily ops a lot faster. But after using the software for few weeks, i am getting a lot better.

Advanced functionality for E-commerce Fulfillment

Comments: I've implemented and have been using LA WMS in our e-commerce fulfillment operations. I implemented LA WMS in my previous jobs in 2 different 3PL - fulfillment companies.

Pros:

It's a highly configurable and adaptable solution. It can manage fulfillment operations for various products such as food and beverage, electronics, apparel and fashion. You can setup new operations super fast and easily.

Cons:

They could have a BI tool within the application. But they added it last year and it's super cool.

support

Pros:

used to be support but not anymore-

Cons:

the customer support the last few months has been poor

Amazing Company and everything included!

Comments: Our Rep [SENSITIVE CONTENT HIDDEN] was absolutely amazing, she was very patient, making sure we really understood and answered our million questions without ever getting frustrated. She was always there on email to help if needed and gave us great tips and guidelines!

Pros:

Very user friendly, easy to see platform. Very customizable to be tailored to your specific needs. Everything is so neat and organized.

Cons:

That we waited so long! Also that you cant input storage charges from before getting the program, so doing manually 1st month was a pain, but smooth sailing for future.

review

Pros:

it is very easy to use. pretty much everything you need to run an operation

Cons:

i believe cost would be lower than it is now. Software it self is very workable

Does what it needs to do

Pros:

Nothing that really comes to mind maybe some aspects of the search process

Cons:

There are many but the biggest would probably have to be shipping aspect.