Route4Me Reviews

Route4Me works for Me!

Comments: I'm in field sales, so the app allows me to work more efficiently. I minimize drive time between stops, and so I'm able to see more people in a day. Plus I love the fact that it gives the travel time between each stop, this helps when scheduling appointments.

Pros:

It's accurate, easy to use, easy to edit route. Great value for cost.

Cons:

No option/function to be able to add notes to a route

Daily User

Comments: I am a  daily user of your route4me app. As I am a FedEx home delivery driver. I enjoy the simplicity of the app, in comparison to other GPS apps on the market. However, it seems sometimes some of the addresses I input get dropped off once I optimize the route or either the map location places me on the other block in location to the address I am seeking. I have conducted an update to the software and it still happens. This is frustrating when executing my route, as I have to spend additional time redirecting myself from map location.

Pros:

Simplicity and ease of use of the app. Unlimited stops can be added, easy to update, change or add locations while en route

Cons:

Sometimes inaccurate place of address location, long time to optimize and load No indication of duplicate address being added. Inconsistent ability to change location as visited, the app will sometimes not change color.

Technical support and customer follow through terrible

Comments: Create routes to pickup our students from home and deliver them to school in the morning. Was hoping to cut route times, pickup more students at their homes, and reduce bus operating costs. Then in the afternoon take the students back home.
I was never able to complete this task with the software, as it appeared some of the features of the software once enabled did not function. Mainly no U Turns allowed. the routing continued to plan and optimize a route showing the our 40 foot school buses making U turns on narrow two lane country roads, with place to turn around. It did the same U turn in our city areas as well. Where the city streets were did not have turn arounds, and could not be pulled into residential driveways.
I feel the software MIGHT have been able to work for us, but the follow through of their technical department was so poor, I was unable to get their assistance during a demo of the product, to ask questions or learn the features of the product.
I spent over 30 hours of my time working with the trial on my own, trying to get far enough that with their assistance I would have a working solution to my routing challenges. It seems to be a complete waste of time.

Pros:

Looked like good value, and ease of use.

Cons:

Technical support. Some features could not be made to work. Was promosed a demo period during my free trial, to help set up our routes, and understand the features of the software. To insure that I was able to be up and running before the end of my 7 day free trial. I was promised the demo daily, and it never happened. I actually had three appointments for the demo. The first was never confirmed. The second didn't happen until after the trial was over, and they forgot to extend the trial first, so it was delayed while the extended the trial. The third was then rescheduled, and the team never called. Not to start the demo, not to cancell or reshedule the demo again. They did not call at all. Now 2 days later, they have still not called. The only thing that worked real well, was there auto response email, and a daily auto email with ideas on why their software was helping so many companies.

Route4Me Had Just What We Were Looking For!

Comments: Software offers the specific abilities we desired and is easy to use. Customer Support is helpful and the live chat is always available. The new customer onboarding session was a great help!

Pros:

The most important feature we had to have was being able to route using pre-set ETA's. Software is fairly easy to use and the 90 min onboarding session answered the questions I had.

Cons:

When uploading a route there are a lot of screens that you have to click through until the route is actually created. They are time consuming and at times tedious.

best tracking and tracking app for the delivery of your packages

Pros:

the organization and way of creating the routes

Cons:

no comment, everything is good, If they could improve something, it is to make it consume less battery for low-end cell phones

Great Costumer Service

Pros:

Salesforce Sales Cloud is a stable interface that functionality appeals to me. It's quick to navigate and communicate. The functionalities are in accordance with the structure and requirements of the work. We use chatters to help communicate within the group. We also identify and divide client's cases and submissions. This enables us to deliver better reporting . The syncing with third-party applications is very useful. Our phone system maintains track of all incoming and outgoing calls. And we are able to transfer chat conversations into specific files.

Cons:

It can be difficult to find good support because it is so complicated. If you want to use Salesforce Service Cloud, finding good support who knows what they're doing in the initial setup is probably the most important challenge you'll face. Find a Salesforce Accredited Partner to maximise the chances of having good support. Using the different Salesforce Tools available to you will also assist you in implementing Salesforce.

Took the guess work out of service and delivery

Comments: Freed up the daily, mundane grind of taking my established client base and "working in" client one-off's. It also allows me to better track driver productivity to see if either they aren't actually as busy as reported or over worked in which I can make the business decision to bring on another driver either full-time or over flow.

Pros:

Very easy to upload my client base and fins the best order of my service stops. It actually showed my "unbalanced" routes and where I could improve in scheduling as well as showed me a lapse in driver reported mileage and excess time per stop.

Cons:

Some functionality for back-end processes like auto invoicing as well as automatic dispatching were still easier to do by hand.

Saves you time and money

Pros:

Easy to use, I use the microphone on my smartphone to input the addresses which makes it easier. The app puts all my stops in order, Once you get used to it, it's second Nature.

Cons:

You must hit the microphone button for each entry I wish they'd streamline that aspect. If they can figure a way to Get it to automatically move on to the next entry without hitting several buttons it would be far more Valuable to me!

I bet it does more

Comments: I’ve been able to increase productivity.

Pros:

It’s easy to use and for the most part accurate. Easy to make on the fly adjustments.

Cons:

Occasionally inaccurate in its routing.

Amazing app, very useful

Pros:

Very easy to use , save me time and money managing the routes

Cons:

It could be faster, especially when opening big routes

Good, not great. Have to pay for every little upgrade

Comments: Route for me does what I need it to do, though for more money than I would like to spend on it. Also, I feel like I was told we could do everything on the base plan and this was not the case. I have already updated our infrastructure to use this software so we are currently stuck with it. I’m pretty sure if they raise the price I will have to change.

Pros:

The software is easy to implement on phones and generally easy to follow directions. Ideally you need another app (google maps or Waze) to accurately route uoy

Cons:

For every problem you encounter you call the company. EVERY time they have a solution, but it will cost you. EVERY TIME. There is nothing in their basic package that covers what a fraction of people will need. Even when using two different routing apps, the Route4Me software will route you incorrectly. Thank goodness we keep phone numbers to each stop. Some of the analytics are unavailable, again, unless you pay fo them.

Worth Over $100,000

Comments: The customer service is 20 out of 10. Close to the best in any business (mine is good too :-) but I would say they are the Cadillac of any service team I have been around.

Pros:

I can have a route up and running in minutes. My routes change often during the day. With a click of a (+) add address I can add as many as I want. Optimization for the least amount of gas, millage and time. I can copy paste from an excel sheet.

Cons:

Really, I have nothing to report negative, really. I am grandfathered in to a 50.00 month plan now I understand it is more.

Bad customer support

Comments: I will look for a routing service with greater customer support.

Pros:

Product worked well and was able to upload (via Excel) and plan routes for my daily deliveries quite easily.

Cons:

After 1.5 years of subscribing, I suddenly lost access to my account while I was out on my route. I was told it was because my google play account email did not sync with the route4me email. Not only did I lose major productivity on that day, I have spent over 6 hours trying to resolve the issue with Route4me and Google play customer support. Neither of them have been the least bit helpful. I have cancelled my account.

The Route 4me Way!

Comments: The staff is always responding immediately via chat which is excellent for my direct reports. [sensitive content hidden], is an amazing and knowledgeable account manager who is always available and helps me with everything!! I truly appreciate him.

Pros:

Being able to create routes quickly for drivers . This system has cut our mappings of routes in half, giving my staff more time to focus on other tasks.

Cons:

At times Receiving different answers from the route4me staff

Often times does not load

Pros:

Then when it comes in wanting to use it or needing to use it it doesn't load. You do everything in your power and ability to make it happen and it's just does not load. Often times this app just does not open up. When I contact customer support they are very very big and not really helpful. I used to love it when I used to be able to communicate with the owner directly of this app of course that was a few years ago before he went big and sold the company but it was a much more intimate experience on your issues were addressed immediately

Cons:

When it doesn't load and you don't know what to do.

Good for Realtors!

Comments: Overall I've had a good experience, and I'm glad to be using this product.

Pros:

I like being able to see arrival times and departure times to stay on track with my clients. I also like to be able to print them a copy of our route, so they know what to expect.

Cons:

I was initially frustrated by the time zone issue, but [SENSITIVE CONTENT] helped me fix it, so now I have no issues. I can use the software as intended without any issues.

Expensive with lots of additional costs

Comments: There have been two times I've tried to resolve an error happening in back end when creating routes but support team has not been in touch (confirmed by chat that its a R4M error)
Its been good but the plans are inflexible and the issue above has stopped me getting the most I can out of it.

Pros:

The reporting abilities are quite useful and easy to use

Cons:

There are errors and the training is not that easy to use - the additional costs also amount very quickly especially for a small operation

Great Software

Comments: The software is great and has a lot of features that can be used for future as well when your fleet expands or even your requirements

Pros:

The software helps assign boundaries which vehicles are supposed to avoid while scheduling the route and place new orders from customer site itself through app.

Cons:

It actually servers all our purposes exactly and hard to comment anything least liked here.

Great for small businesses, easy to use at sensible cost

Comments: Really good so far

Pros:

i really like to instant access to online support- always there and really helpful

Cons:

to get full use of the software I need to have more drivers and use the desktop features where i can track drivers - at the moment were simply using it on mobile phones, but it does work great! Its a little frustrating to not be able to load up files of addresses to Favorites or Addresses, but guess this could happen with the desktop version?

Route 4 me

Pros:

The support team is highly knowledgeable and quick to respond. If the team can't answer the question, they are swift to forward it on to the subject matter experts and the team will always get back within 24 hours.

Cons:

data can come through incorrectly or drivers will experience issues loading with an old version of the app.

Thank you Route4Me!

Comments: Through Route4Me's generosity, 'GotLunch! Laconia' was able to use their routing program to help deliver summer lunches to poor children in Laconia, NH this past summer. It made a huge difference on so many levels. "GotLunch! Laconia" is an all-volunteer organization that provides lunches to hundreds of children in Laconia, NH each week while school is out. These are kids that qualify for free and reduced lunches during the school year but whose parents do not have the means to provide truly healthful lunches during the summer months when school is out. Drivers deliver a shopping bag of properly selected and packed foods each Monday to every home. "GotLunch! Laconia" is a year-long effort culminating with these summer weekly deliveries. Prior to using Route4Me, routing was organized mostly by hand, was incredibly time consuming, often with inefficient drive routes sometimes creating delivery confusion. I served as a volunteer driver and had become so frustrated myself doing these deliveries during the summer of 2015 that I went in search of a solution and found Route4Me. Another benefit of using Route4Me is the computer interface that is now possible with the IT programs used yearlong to create and manage deliveries as well as all other aspects of the program. Thus the workload of the individual responsible for this aspect of the operation has been reduced considerably.

Once again this summer I served as a volunteer driver and can attest to the gratitude that all these kids and their parents' have in receiving their lunches. And the routes provided to drivers were now clear, logical and efficient allowing for proper delivery of lunches.

Philip A. Streifer, PhD
Volunteer
[email protected]

Pros:

Ease of use; comprehensive functions, bottom-line - it works!

Cons:

Nothing.

Very good product

Pros:

It is very easy to use. I like the features after the last update

Cons:

There us nothing I don't like about this product

Display of the website and app

Pros:

one of the things I like is how easy I can rearrange and move stops between routes.

Cons:

i cannot stand the pop ups at the bottom of the screen(updates)they get on the way and there is no way to turn them off. the small map is difficult to see when you have more than 6 routes, it's almost gone when you are trying to move call between routes

When I use it,it works

Pros:

Easy baby easy I use it for setting up my run list daily and not always in the same area. I cover the entire county some 5 or 600 square miles or more. It sets me up so I don't waste my time getting from 1 stop to the next.

Cons:

Uuum let me get back to you on this. I would say the software needs to recognize the area your in so I don't have a stop in Rome or France when I'm in So Cal. That kinda messes everything up. Program the softwares for the state your in not the state of confusion.

Great utility for Newspaper Carriers!!

Comments: There is a free trial that allows you to see if the software is right for you!

Pros:

This product enables you to map entire set routes, adding addresses, removing others, and changing as needed. Saves time and guesswork!

Cons:

It does not always give the most optimized route, some adjustments must still be made after running the route.