17 years helping British businesses
choose better software
About Kangaroo
Kangaroo's is a white-label, omni-channel customer loyalty marketing platform. Great for small businesses and franchise networks.
Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package.
There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate.
Filter reviews (155)
Usage
Sort by
Filter reviews (155)
Easy to use, top tier customer service!
Pros:
The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.
Cons:
Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.
Kangaroo Rewards
Comments: So far so good, products are working well and we are looking to expand are use of kangaroo.
Pros:
Ease and professionalism of support received from [sensitive content hidden]. Always available and helpful.
Cons:
None as yet. Haven't had any negative experiences
Alternatives Considered: Bookwhen
Reasons for Choosing Kangaroo: More modern, more automated. Better marketing.
Switched From: ClassPass
Reasons for Switching to Kangaroo: Didn't really find anything else that hit our unique needs.
not a good product
Comments: None
Pros:
There was nothing that stood out about this software
Cons:
not user friendly. Did not work as promised. Did not get the customer service I needed
Kangaroo Rewards Response
5 years ago
Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo
Empowering my small business marketing journey with a supportive professional team
Comments: My experience was incredibly positive. The entire team was cooperative and understanding. Thanks to their professionalism and empathy, the experience was smooth and reassuring.
Pros:
I would like to express my sincere gratitude to [sensitive content hidden], and the entire team for their unwavering support and professionalism. They not only identified the strengths of my startup business and were always willing to assist me in areas where I needed improvement throughout the program installation . Their guidance was clear, and their commitment to supporting me was evident, as they followed up with me consistently throughout the entire process.
Cons:
There is currently no B2B loyalty program in place, despite it being a key focus for my small business.
Excellent!
Comments: I would highly recommend Kangaroo for any small business looking to start a Loyalty program.
Pros:
The onboarding process has been smooth and informative. The back office is user friendly, and the chat option for support has been great.
Cons:
So far, it has been awesome! We are just getting started, but have felt well supported.
Professionalism
Comments:
So far perfect.
We installed the program remotely.
Friendly staff. keep going!
Pros:
Friendly staff supportive Patient Flexible
Cons:
The team is so friendly and supportive. Working with [sensitive content hidden] is amazing. Meticulous and very patient
Amazing team
Comments: It’s a great tool for our business. We are able to connect with our clients even further.
Pros:
Great support, team is always willing to help and answer questions.
Cons:
takes a little getting use to understanding the functions but team is always willing to help
Kangaroo Experience
Comments: We are still new, but till now it’s going great
Pros:
The customer service is very professional & flexible.
Cons:
I didn’t experience anything negative.
Hibas Review
Pros:
Proactive, quick response and very helpful
Cons:
NA nothing negative so far - the experience is good
It is a must for any website
Pros:
Interface is very easy to use , straight forward
Cons:
Other features can be added in addition to some customisation
The Loyalty Program we were looking for
Comments: We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.
Pros:
Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.
Cons:
My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.
Alternatives Considered: TapMango
Reasons for Switching to Kangaroo: Kangaroo was willing to work with us despite our size of operations and location, very customer orientated as well as affordable.
Kangaroo Rewards Response
5 years ago
Hello Joshua, Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program. Best, Team Kangaroo
Kangaroo Rewards integrates with Lightspeed POS and Shopify eCommerce
Comments: Meets my integration needs and the customer service has been excellent.
Pros:
I appreciate that the Kangaroo Rewards program integrates with Lightspeed POS and Shopify eCommerce platforms. Also, it connects to Klaviyo for email marketing. I know that I’m not using all that the system has to offer but I’m looking forward to beginning to add reviews and referrals,
Cons:
The integration isn’t seamless for our customers. Sometimes it creates a duplicate account and merging is not as easy as I would like it to be.
Alternatives Considered: SumUp
Reasons for Choosing Kangaroo: I changed to Lightspeed POS and needed it to work with Shopify eCommerce
Reasons for Switching to Kangaroo: Integration with Lightspeed, Shopify and Klaviyo
Great Client Support - and it is Needed!
Comments: I have had great experience with the customer support on Kangaroo. Without them, I would not be able to get value from the product. After working directly with customer support, I have been able to see a clear ROI from using Kangaroo.
Pros:
The capabilities and features are very extensive
Cons:
The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.
Alternatives Considered: Five-Star Pivot
Reasons for Switching to Kangaroo: Email address for customer user ID and integration with Lightspeed
Seamless integration with Lightspeed, and Kickstarted our Rewards Club
Comments: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!
Pros:
It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.
Cons:
It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.
Kangaroo Rewards Response
11 months ago
Hi Matthew, Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients. The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience. Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps. Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.
Great Loyalty Program with App
Comments: A powerful loyalty program with robust marketing and an exceptional app. After going through covid, it really highlighted a need to add a digital component to offer the best experience for our customer base and the ability to communicate and market directly to our customers. Now customers can make a reservation, view our menu, order online, earn rewards and learn about our promotions and new products. I'm very happy and the team at Kangaroo is exceptional in making sure that we were completely satisfied and ready to launch.
Pros:
I chose Kangaroo Rewards to power our loyalty program because I can create custom rewards and offers, target and market via SMS text and email to my customer database all in one platform. The custom app that they built for me, enables my customers to make a reservation, order online, refer friends, view our menu, browse offers and promotions, market events with custom banners and, track their progress. It's professional and the QR code, let's customers scan in really quickly.
Cons:
It's a strong program with a lot of options, so there's a bit of a learning curve. Their support team is really great and I had my team trained up in 1hr.
Kangaroo Rewards Response
2 years ago
Thank you for the wonderful review Kosta! It's been a pleasure working with you and your management team.
Comunicating with my customers
Comments: We will be communicating better with our customers once we start using all of the features available in the app & the people at Kangaroo have been easy to work with
Pros:
It integrates with Lightspeed and I needed a rewards program & a way to communicate with my customers
Cons:
I feel it is rather expensive, partly because I don't have time to set up and use all of the features I'm paying for. I think the Lightspeed app is expensive also but I need something to run my business effectively and these apps work well together
Kangaroo Rewards Response
5 years ago
Hello Ron, Thank you for the positive review. We're pleased to hear that Kangaroo has proven itself to be an effective rewards & communication tool for your business. We understand that there are a lot of features available on our platform, however we assure you that once you have taken the time to activate all the features, the program will really flourish and provide even greater benefits. If you require additional help, please feel free to reach out to our support team. We are always happy to help! Thank you once again for choosing Kangaroo Rewards, we appreciate your business! Best Regards, Team Kangaroo
Great experience
Comments: Myy overall experience with the Kangaroo app has been fantastic. The user interface is intuitive and easy to navigate, making it simple to access all the features I need. The app consistently performs well, with quick load times and minimal glitches. I've found the customer support to be responsive and helpful whenever I've had questions. I highly recommend the Kangaroo app to anyone looking for a reliable and user-friendly platform.
Pros:
I primarily use it on my website to offer reward points to my clients, and it's been a game-changer. The app is easy to integrate and makes managing customer loyalty simple and effective. My clients love the rewards system, and I've noticed an increase in engagement since implementing it. The user interface is intuitive, and the app performs smoothly.
Cons:
Nothing Nothing Nothing Nothing Nothing Nothing
Perfect for Our Business
Comments: Excellent customer support, always there to help.
Pros:
Customer service to work through customizing the out of box product.
Cons:
A mistaken points bonus can't be undone by me of Kangaroo team.
Kangaroo Rewards Response
11 months ago
Hi Bryce, We appreciate you stating that Kangaroo is perfect for your business. This is a vote of confidence we don't take lightly or for granted! We will reach out shortly regarding the Bonus Points issue to understand the use case and get it fixed for you. We appreciate your business!
Three years growing our business with Kangaroo
Comments: Excellent tool for our company. Much better than the plastic cards which cost more and customers lose. Or the paper punch cards we used before the plastic.
Pros:
Easy to use, easy to train employees to navigate and log customer points.
Cons:
It's a two step process with input into our POS. It would be nice if it could be integrated.
Kangaroo Rewards Response
5 years ago
Hello Scott, Thank you for the fantastic review! We're happy to hear that Kangaroo is working well for your business. We're always thrilled to hear that our program is easy, effective and provides great value. Thank you for choosing Kangaroo Rewards, we appreciate your business. Best Regards, Team Kangaroo
Simple but effective and slick
Comments:
We are really pleased with the experience and customer service we have, and continue o receive. From start-up and with any ongoing issues, the support has been quick and any issues resolved straight away. Special mention to [sensitive content hidden] for the knowledge and assistance in navigating and curating all elements of the app.
We can't imagine not having this offering for our customers and would highly recommend.
Pros:
How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.
Cons:
The ability to segment the customer per location and more filters to view customer lists.
HUGO BOSS & ANOTHER Review
Comments: In summary, our experience with the loyalty program has been positive overall. It enhances customer loyalty through appealing rewards and personalized offers, contributing to increased engagement. However, the absence of a cashback promotion in the program has necessitated an external solution, leading to occasional customer confusion. Nonetheless, the program's commitment to long-term value and transparent communication remains valuable to our business.
Pros:
I'm delighted to provide my feedback on your loyalty program. Our customers love the rewards, personalized offers, and tiered benefits, which boost their loyalty. Early access to promotions and straightforward redemption enhance their experience. Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience. Thanks for this partnership.
Cons:
A significant downside of the loyalty program is that it lacks a cashback promotion feature, which has been crucial for our business. As a result, we've had to resort to an external product to provide our customers with cashback benefits, potentially leading to confusion and dissatisfaction among our customer base, as they expect such incentives directly through the loyalty program.
Best loyalty program out there
Pros:
Versatility, simplicity, customer service. Everything we need from a loyalty program
Cons:
We are not able to merge accounts ourselves
Best in the gmae
Pros:
Customer service never sleeps. They are always there for big and small quires, no amount of money can buy good customer service and support.
Cons:
There is nothing i would change about the service or the program its self.
Great Loyalty System
Pros:
Great Loyalty System. Missing a lot of advanced options but still more advanced that most other competitors
Cons:
High Cost of SMS. Missing Advanced options such as sending text message to cx after X mins of purchase or a user friendly member platform
Alternatives Considered: Annex Cloud Loyalty Experience Platform
Exceptional Customer Service
Pros:
So easy to set up, and whenever we had even the smallest question the team was so excellent about communicating and helping us out
Cons:
None- no cons so far, everything has been lovely