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About Robly

All the Email features you want, none of the extra cost. Robly is perfect for beginners and experts alike.

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Pros:

Probably my favorite thing, though: integration with Zapier. We have cobbled together our own MarTech stack, and Zapier is a key element that ties it all together.

Cons:

There are no major issues. Sometimes the app crashed unexpectedly.

Robly ratings

Average score

Ease of Use
4.5
Customer Service
4.6
Features
4.4
Value for Money
4.5

Likelihood to recommend

8.9/10

Robly has an overall rating of 4.6 out of 5 stars based on 426 user reviews on Capterra.

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Filter reviews (426)

Santiago
Santiago
Co Editor Chief in Venezuela
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Very interesting and functional.

5.0 6 years ago

Comments: Since we started with the implementation of Robly, we increased visits to our portal, at the same time, because it was a podcast, we achieved a greater number of reproductions, which also allowed us to get to know our visitors, to know what country they are accessing to. to be able to offer a different and personalized experience to your emails and your social networks. We are very satisfied since its implementation, and it is so simple that we can do it several people at the same time.

Pros:

When entering the world of email marketing, I was overwhelming everything on the market is offered, of many types, since I tried Robly, I was much more clear the power that has the email from your platform, they offer you all the strategies in a simple way and with the peace of mind that will not come with problems when executing it. I also like that they allow you to optimize all the campaigns you have to obtain the best results in your business model. Another aspect that I like a lot, is the detail in the statistics put at your disposal, you can evaluate after each campaign you design, since what type of device was seen and whether or not they accessed the content that you offered in the emails, it is really very good

Cons:

I have no complaints about its functionality or the scope of its marketing tools, you will hardly find a commercial option in the market that offers you a money / effect relationship like Robly, I am sure that they are going in the right direction.

Larry
Larry
Founder in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Alternatives Considered:

Robly - Best Choice for Small Business

4.0 4 years ago

Comments: I'm a career salesperson with a startup in the Salesforce market, and Robly has been invaluable in enabling me to prospect a new product. Their chat-based support is pretty responsive, and generally is able to address issues and concerns.

Pros:

I originally chose Robly in 2016 because its campaign editor was more WYSIWYG than MailChimp or ConstantContact, both of which had anomalies show up after you had created a piece that were difficult to resolve. They have recently redesigned their UI, which took some getting used to, but the service still has excellent HTML fidelity and usability. The "OpenGen" function was the first I saw on the market. It allows you to automatically resend a piece to just the contacts who did not open the original. I enable OpenGen for every campaign, and always pick up a couple new leads.

Cons:

Setting up Branding with Robly was a little challenging with two different vendors for email and website. They have also recently become MUCH more stringent in email addresses that they will accept. They pretty much require you to run addresses through a verification service like NeverBounce, and will disqualify addresses that the service marks as "accept all" (vs Valid) EVEN if you know from correspondence that it is a valid email address.

Sheridan
IT / Graphic designer in US
Graphic Design, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Update is terrible

1.0 6 years ago

Comments: I have 2 accounts with Robly and the first couple of years were good. They may not have the versatility of other companies but the pricing made up for it... They have since redone their design and it is awful. Something that would have taken me 20 min in the old version has now taken about 1.5 hours because of the ridiculous layout that they have moved to and I still am not done. They have taken away the ability to access the HTML and also you can't even caption a photo. I am canceling ASAP because I would rather pay 10x more for something that actually makes sense and doesn't give you a terrible headache. Run away from this software if you are thinking about it!

Pros:

The old version was ok... I could deal with it but the new update has completely switched things around making it virtually impossible for users of the old version to be productive.

Cons:

The update is complete crap. It won't allow you to get into the HTML, the options are almost completely switched around, and you can't even caption a picture anymore... Technical can't be reached directly by phone, you either have to message them or make an appointment for them to call you back. This update is not very intuitive either, it actually is stressful trying to figure out where anything is anymore... It is like they purposefully did the arranging of the option as a sick joke.

Erin
Executive Artistic Director in US
Performing Arts, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Fantastic Email Marketing Software

5.0 4 years ago

Comments: It's been great. Their customer service is responsive and kind.

Pros:

I love the feature where you can resend your email to a batch of subscribers who didn't open the first email. I also love that they recommend exactly when your email will most likely be opened.

Cons:

I would love for it to costs less, but they did end up offering a non-profit discount for the first year.

Georg C.
Georg C.
Vice President in US
Verified LinkedIn User
Automotive, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Modern and Beginner Friendly

4.0 6 years ago

Comments: Robly has a very good emailer and email builder, and allows for management of all your mass email needs. And it's priced very competitively. Does require a little know how, to break out of their drag/drop, but overall, Robly is a great place to start.

Pros:

We migrated to Robly because it was far less expensive than other leading mass email providers at the time, and because the the user interface was modern, responsive and easy to make brilliant looking emails. Many drag and drop options and templates to get your wheels spinning, and unique tools (at the time), such as having an email archive browsable on the web, auto-posting to facebook/twitter, auto-resending to non-openers. A/B email testing. Customer support was very responsive, as we joined them early in their creation, we found several bugs that were fixed relatively quickly.

Cons:

Not a fault of this software, but changes to Facebook API has caused the auto-facebook posting to be completely useless. Also, their complex code, which works great with drag and drop, is difficult to complete/fix for various email clients, and makes custom HTML sections relatively a wild west. For instance, Robly does a great job at providing many if/else statements for various email clients, so the drag and drop elements look great in most clients, however, if you need something more advanced, or need to drop a large table of data into something, you lose all that, and your email will not display correctly in email clients unless you are able to re-create all those if/else client code variations, which is a nightmare! It'd be nice if it could still maintain all that even when using custom HTML.

Jay
President in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool we use every week.

5.0 6 months ago

Comments: We enjoy using the tool. We manage quite a few accounts for not just us but our clients.

Pros:

The ease of building an email and AI features.

Cons:

The integration with our other dashboard tools like Agency Analytics.

Robly Response

6 months ago

Thank you for your feedback! We're glad you enjoy our email building and AI features. We're working on enhancing our integrations and appreciate your input on improving our service.

Clare
Marketing Coordinator in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy and User-friendly - all the things you'd want in an Email Software!

5.0 6 months ago

Comments: On top of everything mentioned in the PROS, the customer service chat is exceptional - every time we reach out, a resolution is quickly attained - the reps are always so friendly and helpful.

Pros:

Robly makes building and designing an email incredibly simple, especially compared to other software used in the past. We utilize the scheduling feature, which allows us to create emails in batches and get ahead in our marketing. The engagement tool has really helped us to keep our lists clean and increase our opens and click rates!

Cons:

not sure - cannot think of a con at the moment

Robly Response

6 months ago

Thank you for the fantastic review! We're thrilled to hear that Robly's email design, scheduling, and engagement tools are streamlining your marketing efforts and delivering results. We pride ourselves on our customer service and are glad to hear our team has been helpful. Your feedback is much appreciated!

sophia
Marketing Manager in US
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Super Easy to Use

5.0 6 months ago

Pros:

Robly is super easy to navigate and use. Easy to design a campaign

Cons:

The design features are pretty minimum - fonts and features are very limited

Robly Response

6 months ago

Thank you for your feedback! We're glad you find Robly easy to use. We appreciate your input on the design features and are continuously working to expand our font and feature options to better meet your needs.

Taylor
Writer in US
Writing & Editing, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great Email Marketing Platform

5.0 7 months ago

Pros:

Robly is a great email marketing platform and it simplifies my marketing for me. Super easy to use, convenient.

Cons:

There is nothing that I dislike about it.

Robly Response

7 months ago

Thanks for your review! We're glad to hear that Robly has simplified your marketing efforts and that you find it easy to use. If you ever need assistance, don't hesitate to reach out to us!

Anna
Anna
Marketing in Poland
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

Impressive software ! Send fast and safe e-mails.

5.0 7 years ago

Comments: With Robly, we increased our revenue in the company by making e-mail marketing and I can recommend for those companies planing to do email marketing. We are really satisfied for first 7 months.

Pros:

Highly flexible and easy to work with Robly, I like the most is that while you are working with Robly you can send e-mails instantly to your clients and customers. Robly has secure platform and structure and this is most important thing for my organization.

Cons:

There is only one issue which is quite problem for many people is that Robly has high price, I would like to see price is being decreased.

Barbara
Placement Director in US
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Cost Effective Email Marketing

5.0 4 years ago

Comments: Overall, our experience utilizing Robly has been great! We have had a lot of success reaching different audiences.

Pros:

Originally, we were attracted to the price, which was half the price of what we had been paying. My organization has really come to enjoy Robly and how easy it is to us. Favorite features include: contacts are very easy to upload, OpenGen feature and the campaign overviews and analytics.

Cons:

There is a nice selection of templates to use for design. Sometimes, I find the design options a little confusing. It take a bit of trial and error as you get used to using the software. Additionally, fonts and spacing do not always look the same in the email as they did in the design screen.

Verified Reviewer
Verified LinkedIn User
Publishing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Robly crushes the competition

5.0 6 years ago

Comments: Our company used Constant Contact, and then MailChimp, as our email newsletter manager. I almost never accept unsolicited sales calls but the representative from Robly was so personable and knowledgeable of the product, I had to check it out. I am glad I did. In addition to having a superior product, their customer service has been excellent. They are quick to respond to questions and aren't satisfied until you are.

Pros:

Robly is extremely easy to use and provides an excellent value for those with a tight budget. Generating analytic reports (open rates, clickthrough rates, etc) is simple. Segmenting lists by user interaction is also a breeze.

Cons:

I have not had a negative experience with Robly.

Tara
Account Manager in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to Use ans Awesome Customer Service

5.0 8 years ago

Comments: We LOVE the Robly email platform (we were previously using Constant Contact). The Open-Gen and AI features have boosted our open rates for all of our clients. Emails are easy to create and customize. Their competitors feel antiquated by comparison. The customer support is great- fast response, good insight, great online resources. I would also say that they take a collaborative approach to helping their customers. I have worked with several different Robly team members and they all seem to share this mentality. I have also received several touches to see if I have any improvement suggestions. The downside: There is no event functionality built in like some of the other platforms. I have communicated this to Robly and I understand that they are working on adding this functionality. In the meantime, we are using another solution to fill this gap.

Pros:

Ease of Use Beautiful Templates Great Customer Service Easily Accessible Metrics Ability to Segment AI and Open Gen Functionality

Cons:

No Event Functionality

Diana
Office Manager and Volunteer Coordinator in US
Civic & Social Organization, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Office WSLR review

3.0 6 months ago

Comments: I'm only able to comment on the creating an email and that has served my functions.

Pros:

It's existence and ability to reach a lot of users.

Cons:

Design feature feel less than intuitive or smooth. Deleted or changed elements during the design process can be easily lost without the option to "undo".

Robly Response

6 months ago

Thank you for your feedback! We’re glad our platform helps you reach many users. We appreciate your insights on the design features and are working to improve them.

Carole
Head of Operations in Venezuela
, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

The speed of delivery of each mail is satisfactory.

4.0 7 years ago

Comments: I have benefited from the use of Robly in my company, first, it is a fairly basic platform where you can easily navigate and reactivate any email, and second, because you have established a certain priority with a client, sending emails instantly and none have to wait so long.

Pros:

There are several things that I like very much about Robly, but there is a specific one that has called me a lot of attention, and it is the brevity in which it delivers the mail, it is very fast sending and receiving.

Cons:

I do not like that Robly has high prices, this is the factor that I hate most of any software / platform, which exaggerate with the prices and do not offer more adapted and easy to pay prices.

Angelica
Manager in Venezuela
, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Robly has a good automation for shipping at the right time.

4.0 7 years ago

Comments: The use of Robly has helped me a lot because I have managed to work in my company without worrying about when to send emails, since Robly does this work in an automated, very efficient and beneficial way.

Pros:

What I like most about Robly is that it comes with an artificial intelligence that automatically determines and sends its email marketing campaigns to its target users and prospects at the right time.

Cons:

The function called Robly AI, responsible for showing the history and progress of an advertising campaign, and sending emails at the best time, does not work properly, since it does not always show the correct history.

Marielvis
Project Manager in US
, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

A better stability and tour of Email.

5.0 7 years ago

Comments: The use that I am giving to Robly has benefited me a lot because previously my company suffered from a lack of control in the subscriptions, they were totally disorganized and nothing was understood at all. Since Robly was implemented, there is better stability in Email Marketing.

Pros:

Robly is very good because the functions it has, do not require a long term knowledge, but with a minimum practice, it can be established to use it at any time.

Cons:

I do not like that Robly has such high prices, its functions are quite basic but it has a strong impact on the enterprise profit, and I would like it to be cheaper for any client.

Bobby
Bobby
Data Analyst in US
Mental Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

The best email marketing tool

5.0 5 years ago

Pros:

Robly is a powerful application that makes it easy to create beautiful newsletters. The tracking and reporting functions are top notch and very helpful. My favorite thing about Robly is the ability to automatically re-send an email a few days later to the recipients that never opened the first one. We experienced a much greater level of customer engagement by doing this.

Cons:

I have had no negative issues while using Robly.

Gladis
Manager in US
, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Better organization of each Email.

4.0 7 years ago

Comments: Robly has benefited me because I have managed to add a new platform that complements Email Marketing, a platform that allows me to better organize each email or subscription received.

Pros:

I like Robly because of the accessibility it provides to the client, it allows you to make connections from a mobile phone, from a computer and even from a mini laptop, very quick to log in.

Cons:

The problem with Robly is customer service, I have had a couple of doubts and I still do not respond to any of them, I think it is for many requests but should improve customer service or support.

Allison
Managing Director in Venezuela
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Lowering prices would unlock better functions and better progress.

3.0 6 years ago

Pros:

Robly is a very easy to use platform, and what I like most about it is that here you can take an Email Marketing with much more automation, so that all those who subscribe can have updated information about the day to day campaigns and in real time.

Cons:

The problem with Robly is that here the prices to be able to have a campaign with many more functions, is very expensive, which causes users to go to other services. I would like the prices to change because they have very good features to offer.

Ramin
Poland
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Robly makes our email marketing work easier

4.0 7 years ago

Pros:

It makes easy to communicate with our future customers and our existing clients, and it gives us great opportunity to work more effectively about internal and external customers, getting responses is more easy with using Robly. We are using Robly mainly for supply registrations for our groups. It is also useful for sharing new events. It's can be suit perfectly for every company.

Cons:

Personalization of outgoing emails would be perfect. I would like to see more text font styles and flexible templates and better design to work. Overall interface is friendly, but they never changed its design. And customer support needs some updates.

Miriam
Strategy Director in Venezuela
, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Robly is perfection in Email Marketing.

4.0 6 years ago

Pros:

Mainly the best thing that Robly has is the design, since it is a quite creative design that supposes that the users would not get bored when using it, since they use a "bird" as representation to their software, something very fun to handle the Email Marketing.

Cons:

I would like Robly to improve the autoresponder, since in many cases Emails are not sent correctly to the configured recipient, this brings mutual confusion and a lot of waste of time.

Jeffrey
Jeffrey
Marcom Manager in US
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Email Marketing Made Easy

4.0 6 years ago

Comments: Although a little feature-shy, Robly offers plenty of tools and options to keep our marketing campaigns efficient and effective.

Pros:

If you're in any way involved with email marketing, Robly is an essential asset. It offers an incredible amount of tools and reports at an extremely competitive price. You'd be hard-pressed to find this level of analytics and data tools for this low of a price. I especially love how automated everything is while still giving me full control of our campaigns. And it's easy to use. I was relatively new to email marketing and it took me just a few hours to figure out how to best use Robly for our distributors.

Cons:

Not too much to dislike. Sure it's a little bare-bones compared to other platforms. But it doesn't need all the gimmicks to be effective.

Thomas
Thomas
Owner in US
Food & Beverages, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Robly Delivers for this Small Business Owner

5.0 6 years ago

Comments: Efficiency with campaigns and a greater reach.

Pros:

Any small business owner knows half of the game is reaching out to a broad and diverse audience. My email campaigns are targeted but not always that successful. I had been a Mail Chimp user until a friend of mine introduced me to Robly. Now I'm with Robly forever. Getting email addresses is one thing. Delivering an email and getting the user to open it is quite another. Robly boasts that they guarantee 50% more opens. I doubted it but it was worth checking out. Robly delivered big time. How do they do it? Robly automatically RESENDS emails with a different subject line to people that didn't open it the first time. Brilliant AND it worked. The first campaign I sent out I had almost 70% more opens than my first campaign. I attribute 100% to this amazing feature. The other thing I absolutely LOVE is that Robly plays well with other programs and apps. I can send emails to my Facebook friends right in the Robly app. It's an amazingly efficient way to reach the people I'm already connected to. Add a dozen other features and couple that with Robly's 24/7 customer service and you'll be a Robly user for life. I am!

Cons:

Nothing at all. Robly backs up it's opening claims every time.

Dimitri
US
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Its a Breeze

5.0 6 years ago

Pros:

It allows me to be creative, yet providing me with temples to enhance my creativity. It's so very easy to use coming from never using an email marketing campaign tool. I began my interest in email marketing with a different company, and after youtube video night after night for a week I quickly gave up. I searched for options and this cute little Robly bird came up and its been bliss since the start. The customer service is a pleasure and my back office is incredibly simple to figure out and send emails out I create my campaigns happily, not to mention my fellow business friends are amazed at what I come up with and the feedback from my customers is very exciting, I look forward to everyone's response when i send out a Robly campaign.

Cons:

I wish there were more temple selections, or that they would get fun and creative like Yahoo stationary's do.