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About Box

Box empowers teams to work from anywhere with a single, secure collaboration platform built for the entire content lifecycle.

Learn more about Box

Pros:

Easier to use than Dropbox. Better customer service.

Cons:

If you don't know what "folder" a document is in - or even its exact document name, the search tool can be very difficult, and almost useless.

Box ratings

Average score

Ease of Use
4.5
Customer Service
4.2
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.3/10

Box has an overall rating of 4.4 out of 5 stars based on 5,542 user reviews on Capterra.

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Filter reviews (5,542)

Rafiq
Rafiq
DevOps Engineer in India
Verified LinkedIn User
Information Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Transferring data with ease

5.0 2 months ago New

Comments: Using Box for both personal and professional usage and it's been one of my go to tool since a long time. I would likely to continue with Box for future.

Pros:

Box is an easy solution for securing data. The app is an really helpful one to upload critical clients data securely which can be store for longer period

Cons:

Most things are covered by Box as a content cloud management system. I would love to have better dashboard with customization.

Sienna
Architect in US
Design, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Good workflow and I like Canvas feature

4.0 last month New

Pros:

The workflow is easy and fairly seamless. I like the canvas feature.

Cons:

I wish the sharing of folders worked a little bit better or that it was more clear who each was shared with.

David
Attorney in US
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good but not great

3.0 last month New

Comments: Overall, a decent value for the price. It could be designed a little bit easier for use.

Pros:

The cost is reasonable. It is also fairly easy to use.

Cons:

It is not the most easy software to maneuver about.

Melanie
Melanie
Owner in US
Verified LinkedIn User
Consumer Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Better than the rest

5.0 3 months ago

Comments: Came for the file storage. Staying for the wide array of features to edit, collaborate, protect, and organize my work.

Pros:

Besides being a file sharing and storage software, it excels where other software does not even come close. I like the features to edit docs and files. The integration with google workspace, adobe, and microsoft office make this so essential. The security features are also not something I realized I valued until I started using box. I just feel like my files and my data are taken care of when I use this service.

Cons:

There is no beating around the bush here: box is expensive. But also... lots of storage services are these days. The free version does not get you very far. I think it's the same space Google Drive gives you, but again, the features within box cannot be found elsewhere.

kobina bosumtwi
HR Project Manager in Ghana
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

A Solid Cloud Storage Solution for Collaboration

5.0 2 weeks ago New

Comments: Box has indeed been a dependable cloud storage service for our team, right from easy file sharing to secure collaboration and a high level of integration with other tools. It is for this reason that despite pricing concerns, security, scalability, and ease of use make it an excellent choice for businesses that really need storage and collaboration.

Pros:

Box excels in providing robust cloud storage and file-sharing to enable collaboration among teams with much ease. Its ease of use, combined with good integration into popular productivity tools like Google Workspace, Microsoft Office 365, and Slack, makes it highly effective for business. Advanced security features of Box include encryption and granular access control, particularly helpful when it comes to dealing with sensitive documents.

Cons:

While Box has great functionality, the pricing for Box can be quite steep with its structure for small businesses, particularly if you have to scale up or require additional storage. There are also slight complaints from users that the mobile application needs to be a little more intuitive and responsive.

Verified Reviewer
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Developer Freelo

5.0 last month New

Comments: Reliable storage solution, but interface can be confusing.

Pros:

Robust file sharing with excellent collaboration tools.

Cons:

Limited integration options with some third-party apps.

Verified Reviewer
Verified LinkedIn User
Financial Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Secure but costly

4.0 2 months ago New

Comments: Box is highly secure and collaboration-friendly that prioritise data security and compliance. However, its cost and complexity may be barriers for small businesses.

Pros:

Box can keep a history of file versions, allowing users to track changes, revert to previous versions, and maintain a clear audit trail.

Cons:

The user interface can be difficult to navigate for new users, particularly when managing larger volumes of files or more complex workflows.

Verified Reviewer
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

You should try!

4.0 4 weeks ago New

Comments: Overall it is a great app and I will continue to us it!

Pros:

I like that everything I need to communicate with my scholarship team is within reach and box makes it super easy to use each month.

Cons:

The only issue is box at time cane be slightly confusing if you do not know where to start.

Verified Reviewer
Verified LinkedIn User
Apparel & Fashion, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Very useful platform

4.0 2 months ago New

Comments: Overall, we are very pleased with the decision to use Box for our data storage requirements, which have exceeded expectations in every way and have greatly simplified our workflow.

Pros:

Box software offers an easy-to-use, intuitive user experience with a variety of features and capabilities, making it suitable for businesses of all sizes.

Cons:

Add dashboard features to display the status of shared files and folders, and to make it clear and simple for administrators to view the status of the latest views and downloads.

Verified Reviewer
Verified LinkedIn User
Education Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Box for collaborative use

4.0 4 weeks ago New

Pros:

I like the ease at which I can collaborate with colleagues

Cons:

I do not find the desktop version to be particularly user friendly

Timothy
Employee in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Helpful for collaboration

5.0 3 months ago

Comments: We've used it for years to track various parts of our business, with the persona on site and the one in the office, both able to update, without having to meet or even be in the same place.

Pros:

Quick, simple, easy way to collaborate with others across distances.

Cons:

I really can't think of anything. We mainly use the spreadsheets and it works great.

Tayeb
CEO in Canada
Graphic Design, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Solid File Sharing System

5.0 9 months ago

Comments: I have been using Box for many years. As an early adopter, I can say that the brand has been loyal to it’s early adopters and that is really appreciated. I only ran into an issue once with a storage related issue and their support team had to run a script to fix it but they were very responsive as they tackled my request in a few business hours which was impressive. Highly recommend.

Pros:

Generous data storage allowance Competitive Pricing Top-notch support team and I’m talking from experience.

Cons:

Sometimes some files get duplicated so you might have to delete doubles manually but I’d rather have my files doubled than deleted. So far the archiving on Box has been a pleasant experience as I never experienced data loss.

Md.
Team Lead in Thailand
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Security means BOX

5.0 5 months ago

Comments: It's a great cloud storage service, its safety is the most powerful weapon bout this service. There is no record that exists like the hack of documents spamming in BOX.

Pros:

I love to use BOX for my document's security. I have been using BOX for the last 5 years as my document management and file sharing.

Cons:

I like least about BOX is its offline file options. I don't use this.

Vince
IT Director in US
Textiles, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Box for business is great

5.0 7 months ago

Pros:

Box makes it easy to share larger files that we cannot send via email. Doesn't matter if they are in our organization or not. It's a great way to send files.

Cons:

There isn't a lot to not like about Box other than the added cost for licenses. But even that is a bargain.

Alvaro
Marketing Manager in US
Events Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Store document securely with Box

5.0 4 months ago

Pros:

Box is very helpful in storing my digital document on cloud storage and provide a secure storage to protect it from any data breach. Quite a cheap option compared to other software on the market, but still provide a premium features like others.

Cons:

Can't resume the download or upload when the process is interrupted because of network problem.

Alfiya
Alfiya
Software Engineer in India
Verified LinkedIn User
Computer & Network Security, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Box - a review for those who are wishing to give this one a try

4.0 4 months ago

Comments: I have been using box for the last 6 months and its a daily use tool like SharePoint, you have data sheets to collaborate with team. So I use it. Efficiency is high as real time collaboration is possible and the data flow is smooth

Pros:

I like its embedded widget feature, helpful in getting content embedded in some other external applications like web pages, blogs etc

Cons:

The costing is more compared to other products in markets, also not many people are familiar enough with this product, so takes some time to learn.

John
Medical student, research coordinator in US
Research, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great from researchers

4.0 3 months ago

Comments: As someone involved in clinical research, Box makes it extremely easy to create project folders with many different types of documents (word,pdf,excel,ppt) all in a HIPAA compliant manner. Additionally, the advanced components of the share features allow certain documents to be restricted based on someone’s role on our team.

Pros:

Being able to use Microsoft programs is the greatest advantage, especially compared to Google drive.

Cons:

Slightly more difficult to collaborate, especially when it comes to people editing the same document at the same time. It seems like the document doesn’t always sync up correctly and multiple versions end up getting saved.

Anthony
Anthony
finance and international business in US
Verified LinkedIn User
Food & Beverages, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

automates manual processes

5.0 5 months ago

Comments: It reduced my work by having more effective communication with my group to carry out the tasks together and visualize their process.

Pros:

Previously, the processes that we now automate through Box took us a long time to carry out, with automation we have reduced work times and improved daily production in task deliveries. It has been useful and we have been able to work as a more organized team and with better tools.

Cons:

In my experience there is nothing I have to say that needs to be improved, it is a good platform with its services

jen
manager in US
Chemicals, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Box is a great tool to use.

5.0 2 months ago

Comments: I was very hesitant at first to use box because I was so used to using a local drive on my computer. However, it functions even better than using a shared local drive as its quicker, efficient, and the web version allows you to track who changes the document, what time, and you can go into an older version of the document in case something was changed and you need to figure out what. I also like it tells you who was in the document and at what time. Finally, the feature that is very helpful with working with outside firms is that we can share documents over the secure server. This greatly helps in cases where our organization does not allow us to use email to transfer files.

Pros:

I like the saved versions so you can always go back and pull up the old version in case you deleted something; I like that its quick to access; I like the ease of using it

Cons:

None; Box serves its purpose for our organization

Leslie
Business Manager in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Box vs. Case Management

5.0 4 months ago

Comments: It took time for me to understand the platform. Once I did it was an easy file system for the duration, until the company went to a Case Management system.

Pros:

The ability to file documents and able to access from multiple location's.

Cons:

A patient had to be moved manually when he/she went from Active to Inactive. It would have been nice to have a way to select Inactive and it moved on its own.

Steven
Sr. System Analyst in Canada
Verified LinkedIn User
Oil & Energy, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Box a great alternative to email

5.0 4 months ago

Comments: Over all we are very happy with our Box accounts and they work as expected.

Pros:

Box is a very easy platform for sharing files that can't be sent via email. Safe and secure its a great platform for any business that needs to share large files with clients or other collaborators.

Cons:

Can be a pain to manage, and you can end up with a lot of individual accounts

Michael
Co owner in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

8 year user

5.0 2 months ago

Comments: We continue to use Box because of its simplicity and smooth transitions between our team. As mentioned, the syncing can sometimes be slow

Pros:

Simple and clean. We have developed a process and system using the box cloud, and it has been a game changer for our business.

Cons:

I noticed that sometimes it does not sync with the box online. This can be a struggle at times due to Wi-Fi connection and or the speed of the box update.

Verified Reviewer
Verified LinkedIn User
Electrical/Electronic Manufacturing, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Much better than a lot of the top competitors

5.0 8 months ago

Comments: Overall, box is much better than the other cloud storage services I used.

Pros:

The desktop program is very light and syncs very well. The canvas option is very useful for collaboration. The box client does not crash as much while dealing with large about of data. Also while it syncs a lot of files, the computer does not get slowed down.

Cons:

The link expiration is a bit finicky. When I turned the link expiration off for public sharing, it turns on itself automatically the next time I logged back into my box account.

Rupa
Quality Engineer in UK
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Nice document sharing and management tool

4.0 3 months ago

Comments: Overall its good for document sharing and management

Pros:

Its very easy to share documents. It had good vwrsion history as well. I can update it online or download amd upload the revised document later

Cons:

Searching dor doxuments is a little tedious. Also it gives a generic error message if a document is not found or if you dont have access to it.

Maysa
Graphic Designer in Canada
Design, Self Employed
Used the Software for: 2+ years
Reviewer Source

An essential tool for any freelance!

5.0 2 months ago

Comments: Box has simplified the way I work with my clients, making file sharing and collaboration easier

Pros:

Box allows me to easily store and share files with my clients. Real-time collaboration is a real plus for creative projects

Cons:

No major drawbacks to report. Box perfectly meets my file storage and sharing needs