MassageBook Reviews

Just What I Need To Manage My Practice

Comments: I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never, truly crossed by many companies out there: they connect the ever-ellusive Benefits of [a] Service with its Features. They are massage therapy practitioner-centric - we are their Clients (as well as their Customers) - delivering functional, beautiful, intuitive, and comprehensive services that are needed and desired most by massage therapy practitioners.
I stay because I feel like they have and continue to develop the software Just For Me. I like that :D

Pros:

Massagebook is a complete software solution for my sole-proprietorship - detailed reports and appropriate and sane-levels of engagement with my clients are both built into Massagebook, two very important aspects of running my business. Their mobile-accessibility - for both business-owner and its customers - is impeccable. The marketing and promotional components are integrated very well into the CMS function. Their payment portal only gets better and better - rates are fair, Referral Fees (from MB-domain-originated promotion, of which I have garnered several New customers) are nominal. Their business Goals of making things "easy" is apparent in their Customer Service: knowledgeable, persistent, easily- and readily-accessible, and in the new Features they roll out on a regular basis. The cost for their service is definitely worth paying - basically: it pays for itself in the time & money it saves me doing it "the old way". I feel like everyone at Massagebook cares about the success of my massage therapy practice - from the regular emails from rep and the Massagebook Team to their blogs about How To maximize the use and benefits of the software to make my practice management Better, I learn more and more not only How to use the software, but also Why. They've really nailed down Delivering Value, and I am a loyal customer because I know they're interaction with me as a customer helps me be a better massage therapist AND businessperson.

Cons:

As with most software subscriptions out there, there are features that I could use more of in my practice - but Massagebook is ALWAYS working to make the current ones Better and develop new ones for the benefit of the majority of its users. Over the 5 years I've been with Massagebook, they always seem to come through, albeit at the cost of time. I will always wish for a Perfect Product, and the Massagebook Team has and will always rise to the challenge by hearing my suggestions and requests and moving toward a more-efficient and easy software to use.

Massage Book for a one person business

Comments: I'd say it was pretty good, I liked the features, and the price was pretty reasonable. The ease of use was around the middle. Some things were harder than others but I really appreciated it as a single business owner.

Pros:

It allowed me to have online booking for my business and had the option for clients to pay up front rather than at the time of service.

Cons:

It was hard to know how to make my massage book page more visible on their platform, especially according to search engines.

Could be great... but it's not even good.

Comments: It is an extremely frustrating time-sink. In its current state, I wouldn't recommend it to anyone.

Pros:

Customer Service: Excellent, but would be better if it was available on the weekend. But the reps are patient, kind, and - with rare exceptions - well-versed in the workings of the software.

Cons:

Thank goodness for the excellent customer service, because I spend about 8 hours a week in chats with them trying to figure out workarounds to make it possible to do the simple things I need to do using their very limited feature set. There are so many extremely basic problems with this software that I just don't have the time to list them all. I just got off of the second support chat today, making it 2 hours for today. One example of these basic flaws is the character-count restrictions: 1. Character-count restrictions are not stated at the top of the text field, so you have to write something, hope it fits, and then spend time editing it when you find it's twice the allowed length. 2. When you go over the limit, the char-count info appears, but doesn't tell you if the number does or doesn't include spaces. 3. I tried with and without spaces, and even with the latter effort coming well-under the stated char-count, it wouldn't accept the text (I did try filling out the rest of the fields and saving and the char-count warning remained and it wouldn't save). 4. It turned out that the software was counting some kind of invisible characters that can exist when you copy and paste, so I had to copy and paste my text into an editor and remove the formatting, then copy and paste it again into the MB description field. 5. All of the char-counts are woefully small, leaving users to work themselves into knots trying to cram in the relevant info while also being clear. In some cases, it's simply not possible (the description fields for regular services, for example, are a mere 512 characters - that's only about 80 to 100 words). 6. There's no field specifically for restrictions. This is a pretty significant oversight, IMO. As I said, this is just the most recent example of the many, many problems I've faced with this software. I think they've said, "sorry, that's not possible and there's no workaround" about 10 times, just this month. When I've inquired as to why these basic features are not being fixed or added, I'm told they're working on a big payment processing update. Ironic, cause that's one thing that works without any issues.

Saved my life

Comments: I love that I can call right away and talk to someone or send a quick email and get a response in such a quick time. I’ve had clients with strange request so normally I wouldn’t have to call them because everything’s right there on the website for anything you need to know.

Pros:

There’s no way You can work after work by communicating with everyone while trying to make dinner. This is the only way you can have a life outside of work.

Cons:

There were a couple little issues at the beginning, but they are so eager to learn and want to help you. I don’t think they realize how busy I was and they stepped up and wanted to learn how to make it better.

Exceeded my expectations

Comments: I'm very happy and many of my clients have told me how much they enjoy the app as well, which I was not expecting!

Pros:

Beyond excellent customer service. Any question I had they responded so quickly and always made me feel welcome to ask more questions.

Cons:

I'd like to see more customization ability for setting my schedule/availability.

Happy Customer

Comments: Very positive. I’m not very tech savvy so when something goes wrong I depend very heavily on customer support. The live chat and amazing. And the follow up to the chat is great.

Pros:

Very user friendly, clients love it too due to the ease of booking online. Customer service is top notch. When running a small business the back up system support is very important to me. The turn around time for any issues I’ve had (which have been extremely minimal in 4 years) is quick.

Cons:

I would like the app to display more information on a quick glance.

Loving MassageBook

Comments: I started using MB at least 5 years ago. Keeps me on my monthly track

Pros:

Easy to use. Does everything I need for now. One of the best value products for organizing your massage business

Cons:

Has way more option than I need. I should probably downgrade to a cheaper version.

MassageBook Review

Comments: Great support team. Usually resolved in same phone call

Pros:

Ease of use. Integration with other products

Cons:

Would like more default setting options. Like color coding, easier alphabetizing, more view options

Absolutely Best Massage booking service!!

Comments: ABSOLUTELY FANTASTIC!! [sensitive content hidden] with customer service was an absolute gem and truly makes this company so great! I love all the ways you can customize and use this to fit your business needs! Truly a great service for massage therapists!!

Pros:

Customer service & how much is available in one service! Soap notes, intake forms, website, as well as the only one I could find that worked with mobile massage!!

Cons:

Sometimes it’s a little confusing what each setting does and I wish there was a bit more description to some settings but the customer service is so great it almost doesn’t matter.

Massagebook rocks

Comments: Very easy to set up offers so many options, including doing soap, notes, billing scheduling, and probably more things that I'm not familiar with yet.

Pros:

Really easy to navigate and set up. And I really enjoyed the 30 minute zoom call with [sensitive content hidden] He was very helpful and informative.

Cons:

So Far my experience has been only positive

Didn't know what I was missing

Comments: Fantastic. When I have a problem (usually because I don't understand something, not because there's an actual flaw in their functionality), they are available immediately and always get me on my way. Pleasant, knowledgable and very helpful .

Pros:

I was using another program which helped clients make appointments and sent out reminders. MassageBook does that and SO MUCH MORE. Most important is their SEO/marketing functionality. I have new clients coming in all the time who say they found me on Google. That never happened before.

Cons:

I don't use MassageBook for my accounting, but if I did, I would take issue with the way they track running sales for the month. They seem to add all the categories together, whereas in reality there's a lot of overlap. It's not uncommon for this metric to read that I've made $6,000+ in a month. I've never made near that. It's misleading.

I've tried several. MassageBook is the best!

Comments: I have had a truly great experience with MassageBook and the customer service team is just the best! My schedule has never been consistent since I'm a full-time college student so the monthly subscription fits perfectly with my budget. I don't feel like I'm throwing away money during the weeks when I don't have clients due to finals.

Pros:

I appreciate how easy it is to integrate with other software I use for my business, like my website, my Google calendar, and all the links to my social media business pages. When you're an Independent Contractor with no employees, you wear many hats. I do my own marketing, bookkeeping, accounting, tax preparation, and soon I'll be writing my own blog and teaching. MassageBook makes my life much easier than it would be without it.

Cons:

There was one feature I had with another software that I thought was invaluable to any business and it was a policies page. Clients could not book an appointment unless they signed off on the no-show or refund policy. The feature dramatically decreased the potential of booking with unreliable or irresponsible clients. There was never any confusion regarding expectations on both sides. I would much rather have this as a separate feature from the Intake Form because it was an opportunity to educate the client on why the policies exist.

Best software for Massage Therapist

Comments: As a massage therapist, most of the day my phone is inaccessible, so I rely on online booking. It is very important for the software to be easy to use for clients. The new mobile app is a great improvement. I couldn't be happier.

Pros:

I have run my business with this software since the beginning. Over the years they have upgraded and improved it. They take their time with the upgrades so there aren't many issues when implementing them. Customer service is exceptional. My clients love online booking and never complain about problems.

Cons:

There is nothing I don't like about this software.

Essential for all Massage Businesses

Comments: Essential to growing my practice and for repeat business.

Pros:

Amazingly easy interface for clients and for owner. Automatic appt reminders. Detailed client booking history. Fabulous support staff. Helped my business grow during covid due to the ease of online booking. Simple ways to get gift certificates.

Cons:

They added in all the features that I had hoped they would add.

Massagebook makes me $

Comments: They're friendly and helpful and responsive and everything is super easy to set up. I feel like they held my hand the whole way through.

Pros:

Appt reminders and email campaigns are money makers for me.

Cons:

Wish I could add a blog to the free website that comes with it. And would like an option to set up remote services like Reiki over Zoom. But those are just minor compared to everything else I get.

Great Company

Comments: Overall it has been Excellent even as I am transitioning out of massage. Massagebook has worked with me.

Pros:

Customer Service is top notch!I personally valued all of it for the 10 years I've been using it however as I am winding down my business. I still love the online booking! Don't have to play phone tag!

Cons:

I found it pretty easy to use and I get good feedback from clients that use it. Not really any cons . Maybe the online store... it's pretty basic and don't have much. I used it early on but found most products sold out or not available. I think I would nix it or develop it more.

It's everything I need to run the back office portion of my business.

Pros:

It's everything you need: scheduling, client documents/SOAP notes, point of sales, marketing, sales/marketing reports, and web site.

Cons:

There could be more customization in the client documents and sales/marketing reporting options.

User friendly and great customer service!

Pros:

Easy to navigate. Excellent customer service. A live person always answers the phone

Cons:

Unable to sell memberships from my iPhone app

Customer Management and Scheduling Software

Comments: Overall is been okay and better than others many ways but sometimes the customer service reps. get very defensive when you site a flaw or even ask a legit question about something they could do better.

Pros:

The best parts of this software is it’s potential. This software could potentially check off all of the boxes a spa or wellness practice could want if only they were all working properly.

Cons:

The most frustrating aspect of this software is that the developers have created features that are great and needed, but don’t allow them to work properly. It’s like the company knows what you need, has created the platform and allows you to see it but not be able to fully execute it. Talk to text voice recording for SOAP notes is one example. The option is there, the button and links are hot and active, but you are sorely disappointed to find out that after you press record, spend the time to give dictation, see that your text has been recorded only to press save and that feature doesn’t work!

The best money can purchase for all the great features and qualiaty

Comments: Love them. they usually answer quickly and are always polite and make every attempt to resolve your issue(s). And they almost always do. When they don't it is only because the software at the time doesn't have the capacity to do what you are wanting. Basically what I mentioned above.

Pros:

The fact that it doesn't almost anything anyone could want regardless of the size of the business and that it is relatively inexpensive so that new and smaller businesses can get the same great features as more expensive brands of scheduling/business software. It covers almost all the aspects of running the business not just scheduling.

Cons:

/wekll my business model/set up is different from many in that I have several massage therapists that rent space with me, but we band together under one name and do many off-site functions together. We will often merge together for various specials. We slo share our rooms with other part-time therapists. So we use the schedular so people know when each of the rooms is in use and to offer specials together. However, it is problematic in that only one person's bank account can be set up. It would be nicer if all of us could have our own accounts in there and use the CC features. I have worked around that by giving them room rent credit or cash them out when one of their clients uses their credit card online. Another issue I keep running into is the ability to put specials on the scheduler. There is an option for that but not if you want to give a general $10 off any service or $20% off any service. If you want to do that you have to list every service you provide and for me that is a lot of services.

Excellent System, Excellent Customer Service, Couldn't Run My Business Without It.

Pros:

So much: 1. Handles all my accounting with ease... 2. Allows my clients to book and pay online. 3. Sends clients reminder emails and texts. 4. Options to require prepayment. 5. MEMBERSHIPS that have been CRUCIAL to the success of my business. 6. System has a "make me look busy" option. SUPER useful. 7. SOAP notes are organized and easy to use. 8. Discounts with ABMP and others. 9. Easy to reach customer service and stellar help in a timely manner. 10. Easy to use system- with a caveat - no system is entirely intuitive all the time. I've had to teach myself how to use it perfectly over the last 6 years. 11. Gift card sales options. 12. Stores CC info on file for future use. 13. Confirms that clients understand a 24 hour cancellation policy during first booking. 14. Google calendar integration. 15. So much more...if you are a massage therapist...I'm telling you you want this system.

Cons:

Ok...so I've listed things that are great about it. Now I'm going to be real and say that my experience isn't always perfect, and I HAVE gotten frustrated and confused by my system before. Sometimes I don't understand something or things aren't perfectly intuitive, and instead of relaxing, asking google, or contacting massagebook I get pretty amped up. That said, when I do relax, call customer support, and spend the small amount of time and mindshare it takes to figure out the system, I am always satisfied at the end. I did also have a problem with the CC integration and membership feature at one point. This led to about half an hour of work I had to do on my end to fix the problem. However, after talking it through with massagebook, I came to understand that the issue was the the payment system (Square) was primarily responsible for the problem and massagebook had been trying to get them to fix it to no avail. In the end, I fixed the problem, and massagebook did a great job helping me understand the problem which helped me regain myself after a stressful situation. So, in summary, I have found myself frustrated while using the system at times. But, 6 years later, I am an EXTREMELY SATISFIED massagebook user. I believe in massagebook, the people, and their availability to give me the support I need. I HIGHLY recommend this service, I think it's a steal and it's support means EVERYTHING to my small business.

Massage Book is the Best!

Comments: Overall amazing service and capabilities.

Pros:

How all the functions work. Very easy to use. Every time I've ever had to call customer service, I get amazing care! Literally some of the best I've ever experienced. Truly will always use MassageBook as long as I'm a licensed Massage Therapist.

Cons:

Business settings needs improvement. It's occasionally difficult to find the different settings. I end up clicking around a few things to remember where everything is located. Partially it's because I don't have to use it that often. I really don't have to change things that much. So it's not something that I often do.

MassageBook - Like a "Swiss Army Knife" Tool for your massage business!

Comments: Five stars! I highly recommend MassageBook as a tool for solo massage practitioners, such as myself. And I can see how it can be just as useful for businesses with multiple practitioners.

Pros:

Everything I need to organize my client files, schedule appointments, create email promotions, have an online presence, and track my income is included with MassageBook. And did I mention that the support team is always responsive and patient when I have questions?

Cons:

I am an older Licensed Massage Therapist. Computer skills do not come naturally to me, so working with MassageBook is a learning experience and can be a little frustrating when I'm trying to navigate something new for my business. That said, my membership is very user friendly and text or phone responses from a real support person are always available to me in a timely manner.

Customer service seriously lacking they don't resolve issues and never return calls and emails

Comments: Terrible customer service I emailed Thursday and got 1 email asking a question i responded and no one ever respinded again, no email or phone call. I emailed monday 3 times no response and called left a message no call back called again and finally got someone to answer the same person who asked me the question. Finally I got an answer no intakes can be sent via app only desktop and they also cannot be viewed btw. I asked don't you think when you have a well known issue this big you would send a communication to everyone who purchased your product letting them know since you rolled out a beta it messed with the old app etc. Horrific communication not to mention no one ever resolved my payment processing issue.

Pros:

It use to be easier and more reliable... it is completely unreliable to do the most basic of tasks

Cons:

Everything from pos to scheduling to charting.. this has turned into a train wreck of a product

Best for single-office locations, easy to use

Comments: All software (and companies) have personality quirks and things you are not going to like. What makes it worth it to me is their support staff is AMAZING. They are always very friendly and helpful and will stick with an issue until it is resolved. They really seem to care, which is priceless.

Pros:

The ability for my clients to book online.

Cons:

I have multiple offices, so management gets clunky. You can choose to set yourself up as "two" therapists, but this can be confusing for the client, or you can set yourself up as "two" businesses, but you cannot share SOAP notes or other client records across the locations. This is frustrating because I have clients that attend both offices. Also, to do promotions that include both locations means I would have to set up 2 each time. So that doubles my work. It's easier to just call self-scheduled new clients and verify they know which office they are going t.