--- description: Discover the benefits and disadvantages of HelpCrunch. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.co.uk/software/146516/helpcrunch Page: 1 / 9\ Next: [Next page](https://www.capterra.co.uk/software/146516/helpcrunch?page=2) > Cloud-based customer communication platform with live chat, shared inbox, knowledge base, chatbot, email marketing, and website popups. > > Verdict: Rated **4.8/5** by 195 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpCrunch? Small to midsize businesses in SaaS, e-commerce, and education (EdTech) industries. Best suited for teams managing both customer support and marketing outreach from a single platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 195 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpCrunch - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Russian, Ukrainian - **Available Countries**: Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece and 34 more ## Features - AI Copilot - API - Alerts/Escalation - Automated Routing - Autoresponders - Chat/Messaging - Chatbot - Collaboration Tools - Content Management - Customer Database - Customer History - Customer Segmentation - Customisable Branding - Dashboard - Event Triggered Actions - Geotargeting - Interaction Tracking - Live Chat - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Offline Form - Prioritisation - Proactive Chat - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Template Management - Third-Party Integrations - Ticket Management - Transcripts/Chat History - Transfers/Routing - Workflow Management ## Integrations (1 total) - n8n embed ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Transactional Email Software](https://www.capterra.co.uk/directory/31564/transactional-email/software) - [AI Agents for Customer Support](https://www.capterra.co.uk/directory/34696/ai-agents-for-customer-support/software) - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24190 reviews) 4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 October 2024* | Design | Recommendation rating: 10.0/10 > > **Pros**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Cons**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "A Time-Saving Bonus" — 5.0/5 > **Diana** | *23 August 2024* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: A Time-Saving Bonus - HelpCrunch has simplified our customer support process > > **Cons**: Everything works efficiently and without any issues. > > HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help. ----- ### "Great for customer care and chat" — 5.0/5 > **Ryan** | *1 October 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Bring able to keep all customer communications together in one place > > **Cons**: Nothing. It all has worked perfectly. And when it didn't customer support were quick to help ----- ### "Elliminates all our support headaches" — 5.0/5 > **Fiodar** | *9 September 2024* | Program Development | Recommendation rating: 10.0/10 > > **Pros**: It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents > > **Cons**: Nothing to complain about so far........ > > HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention. ----- ### "Comprehensive Features at an Affordable Price" — 5.0/5 > **Albina** | *25 August 2024* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: HelpCrunch offers more features than other similar platforms at a fraction of the cost. The live chat and email functionalities work great, and the customization options are vast. > > **Cons**: I did not find any significant flaws in Helpcrunch. > > From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business\! ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.uk/software/146516/helpcrunch?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/146516/helpcrunch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data