--- description: Discover the benefits and disadvantages of HelpCrunch. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.co.uk/software/146516/helpcrunch Page: 1 / 9\ Next: [Next page](https://www.capterra.co.uk/software/146516/helpcrunch?page=2) > HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster\! > > Verdict: Rated **4.8/5** by 195 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpCrunch? HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 195 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpCrunch - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian - **Available Countries**: Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece and 34 more ## Features - Access Controls/Permissions - Alerts/Escalation - Automated Routing - Autoresponders - Call Centre Management - Catalog Management - Chat/Messaging - Collaboration Tools - Content Management - Customer Database - Customisable Branding - Email Management - Feedback Management - Full Text Search - Geotargeting - Knowledge Base Management - Knowledge Management - Live Chat - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Offline Form - Prioritisation - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Text Editing - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management ## Integrations (6 total) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 October 2024* | Design | Recommendation rating: 10.0/10 > > **Pros**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Cons**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "Elliminates all our support headaches" — 5.0/5 > **Fiodar** | *9 September 2024* | Program Development | Recommendation rating: 10.0/10 > > **Pros**: It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents > > **Cons**: Nothing to complain about so far........ > > HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention. ----- ### "A Time-Saving Bonus" — 5.0/5 > **Diana** | *23 August 2024* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: A Time-Saving Bonus - HelpCrunch has simplified our customer support process > > **Cons**: Everything works efficiently and without any issues. > > HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help. ----- ### "Great for customer care and chat" — 5.0/5 > **Ryan** | *1 October 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Bring able to keep all customer communications together in one place > > **Cons**: Nothing. It all has worked perfectly. And when it didn't customer support were quick to help ----- ### "Best platform for startups to unify customer experience" — 5.0/5 > **Максим** | *21 May 2024* | Animation | Recommendation rating: 10.0/10 > > **Pros**: HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform > > **Cons**: Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. > > HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.uk/software/146516/helpcrunch?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/146516/helpcrunch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data