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About Texting Base

100% a product of the USA. Personalization & Automation SMS/MMS platform for businesses. Large-scale texting made personal.

Learn more about Texting Base

Pros:

The way this softwares can create a sense of continuous engagement with clients and customers with relative ease and low cost is incredible.

Cons:

It was hard in an emergency situation when I needed to text from my phone. Much easier to send texts when logged into a computer.

Texting Base ratings

Average score

Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.6

Likelihood to recommend

9.3/10

Texting Base has an overall rating of 4.7 out of 5 stars based on 34 user reviews on Capterra.

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Filter reviews (34)

Verified Reviewer
Verified LinkedIn User
Real Estate, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Texting Base

5.0 6 years ago

Comments: Texting Base is a new modern technology that will change the way we communicate

Pros:

I love how you can schedule your messages. That is a great idea.

Cons:

Changing to a new number and explaining that is kinda weird.

Christopher
Realtor in US
Real Estate, Self Employed
Used the Software for: 1-5 months
Reviewer Source

I was skeptical but the response I got was surprising

4.0 8 years ago

Comments: I found out about Texting Base after one of my friends who is in mortgage banking used it for sending personalized text messages for follow ups, holidays and birthdays etc... He told me that it was the best thing he could have done for his business and that he was relying on texting instead of cold calling his leads. I am old school I prefer calling people and knocking on doors but most people return my voicemails with texts these days. So I reluctantly signed up for Texting Base and I found out I had to pick a new number which I thought was a little odd. I messaged their support using their support chat and they responded immediately. The told me that in order for their product to send messages at scheduled times and avoid overloading my phone with responses that I'd need a new number. They explained that I can still respond from my phone using their mobile version and that I'll receive a notification when someone responds. They recommended that I send my first message explaining to my contacts that I still have my other number and that this my new business texting line. I was very skeptical but I was already here so I decided to go for it. I sent out my first message and personalized it with their first name to my real estate leads about an open house I was having on Sunday. It was pretty nifty everyone got a message that unique with their first name and I was surprised only 12 of 343 contacts opted out. I had positive responses from almost everyone and I knew who to expect from the open house and who wouldn't be coming. My attendance doubled from the week before and I couldn't be happier. Bottom line: Texting Base works!

Pros:

Personalization and the ability to schedule messages.

Cons:

Picking a new number which isn't as a big of a deal as I thought. None of my contacts were offended or caught off guard by my first message from Texting Base. If someone called the number it forwarded to my cell phone. No big deal at all!

Michael
manager in US
Political Organization, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Customer service was a joke

1.0 2 years ago

Comments: poor business ethics. Keep searching. They should run a honest fair business.

Pros:

THEY WERE THE 1ST ONE I FOUND and they do not guarantee there service. they do not issue refunds, even if product was never used

Cons:

I signed up, but found another program that was easier and cheaper. I tried canceling, within a day or two, never sending 1 text and I was told that I could not cancel. I will be losing my $200. The excuse was that they use a 3rd party for all transactions and they don't give refunds. I find this policy horrible and unfair. I don't recommend this company to anyone, KEEP SEARCHING. They should run a fair and honest business, They don't, DO NOT SUPPORT THEM

Rajiv
Director in US
Apparel & Fashion, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great way to have continuous engagement with large customer base

5.0 4 years ago

Comments: Overall I have had a very productive and ROI experience with Texting Base. Customer engagement is a major hurdle these days and this is a cost effective way to stay at the forefront of our customer’s minds on a continuous basis with relative ease.

Pros:

The way this softwares can create a sense of continuous engagement with clients and customers with relative ease and low cost is incredible. Implementation is seamless and when there is an issue, customer service is also very responsive.

Cons:

It works well but I think it would benefit from a mobile app versus mobile web.

Robert
Sales Agent in US
Used the Software for: 1-5 months
Reviewer Source

I have been using it to stay in touch with my SOI for my Real Estate business

5.0 7 years ago

Pros:

I like the fact that you can set it and forget it. The automated texts go straight to their cell phones and they get it immediately. Clients will respond to a text even if they are in a meeting. The automatic feature is very helpful in Texas where texting and driving is against the law. Great to use from your desktop. I have already seen results from it and this is only my first month. The product support is fantastic and instantaneous. There may be other programs and apps out there but I don't think you will find any more rapid response than these guys. Texting is the least intrusive of all the contact forms and is much better than phone calls when your client may be in a meeting or working on a special project. I have a client who never responds to a phone call but has become actively engaged through texts. I have a listing appointment set up and she will probably be a buyer as well. To say that I am a supporter would be an understatement.

Cons:

The only minor thing is the fact that it has a delay of about 10 seconds to process the request from the keyboard. Something you get used to though. Its the only drawback I know of.

Charity
Office Manager in US
Religious Institutions, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Decent Product

3.0 4 years ago

Comments: Experience with Texting Base was good for the time we used it, but in searching for other options, it doesn't hold up to our current needs. We used it for over 5 years, but have just recently switched to a different option which better fits our current needs.

Pros:

We used Texting Base for many years and it was good for what we needed at the time. We were able to have many different groups and it was fairly easy to add people into the various groups.

Cons:

It was hard in an emergency situation when I needed to text from my phone. Much easier to send texts when logged into a computer. Also need to be logged in to the website to check for responses.

Steve
Business Development in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent patient interface

5.0 4 years ago

Comments: Easy to implement and maintain

Pros:

Increases patient retention and compliance Increases sales Better patient outcomes

Cons:

We just turned over our IT staff so the implementation was a little shaky

Mark
Real Estate Agent in US
Real Estate, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Product and Customer Service

5.0 8 years ago

Comments: I get to keep in contact with people that I know. That way I stay in the top of their mind when it comes to real estate.

Pros:

Once the names were loaded the process to use was very simple. I sent out my first text and received a referral from someone the next day. Might I add this was from someone I don't have regular contact with, but this product makes keeping in touch so simple.

Cons:

The initial set up was a little confusing but the customer service to guide me through that was excellent.

Amy
Owner in US
Insurance, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Texting Base Testimonial

5.0 3 years ago

Comments: It has made communicating with clients about important dates and topics so much easier and more streamlined. I am able to get the word out in a more efficient manner that clients appreciate.

Pros:

The service is very easy to implement and manager. Campaigns can be pre-scheduled and modified if necessary. I find that clients use it more for texting then individual texts from my personal phone number.

Cons:

Wish I could use my current phone number.

Jessica
Realtor in US
Real Estate, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Texting Base for Real Estate

5.0 5 years ago

Comments: Overall this software has helped my grow my business and simplified marketing.

Pros:

This software is a great tool for automaticity texting your clients. It is great marketing and personalized getting a better chance of a response.

Cons:

This software works as intended and I didn't find anything negative to make note of. Works great and I highly recommend.

Dustin
Manager in US
Consumer Goods, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

This is incredible

5.0 6 years ago

Comments: I’m a manager currently and one of my reps used it in October for the first time - it created $3000 of business in 2 days from leads we literally were never going to touch

Pros:

This is incredible. I’ve never used a CRM so simple with texts so well sent, and for such a good price.

Cons:

The app is web-based and not native at this time

Jerry
GM in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Really like it and have had success

5.0 8 years ago

Comments: Eric is very personable and knowledgeable. Product delivers ROI exceeds cost by far. Updates, improvements and upgrades have been constant

Pros:

Great price and easy to use

Cons:

None or I would not use

Chancey
Executive Assistant in US
Construction, 1,001–5,000 Employees
Used the Software for: Not provided
Reviewer Source

Made communication with employees after an emergency simple & affordable

5.0 7 years ago

Pros:

Texting Base helped me keep in contact with almost 200 employees in the Houston area after Hurricane Harvey. It has a user-friendly website, and I was really impressed with the customer service. One of the co-founders even called me a couple days later to check on my employees after the storm. I would recommend Texting Base to anyone looking for an easy and cost effective way to communicate with any sized group. I needed this service specifically for an emergency situation but look forward to using it for many other types of messaging within my organization. I started with the free trial, but will gladly continue using Texting Base going forward.

Joseph
Account Manager in US
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Quick Support.

4.0 7 years ago

Comments: I have got some clients from your service, SMS Marketing.

Pros:

It's easy to use. I just have used Texting Base 2 months ago. So far I have had several clients from this service. Especially they support very fast 24/7 and they are so friendly. I will definitely recommend Texting Base to my friends and clients.

Cons:

The webiste run slowly and it's difficult to delete a name from multiple groups. Please tell us why and fix it as soon as possible. Thank you!

Genevieve
CCO in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Blown Away

5.0 6 years ago

Comments: It has significantly cut down on the amount of time I have to spend when texting clients. THANK YOU!

Pros:

We are so happy with this product! I have been blown away with the customer service. It is so refreshing to have very responsive technical support, and it is amazing that you incorporate suggestions. The actual platform is outstanding. The interface is so easy to understand, and it is extremely user friendly.

Cons:

Nothing substantial to report as of yet.

Zulema
Operations Manager in US
Management Consulting, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Option for Small Business

5.0 4 years ago

Comments: Really happy with our decision to work with Texting Base. It really has helped us shift our marketing strategy.

Pros:

We were surprised to see who quickly we began receiving results. Our email marketing was really falling flat, but with texting, our customers/potential customers are far more engaged. We look forward to leveraging this service even more in the future.

Cons:

We are not the most technically capable, but were able to get this system working relatively quickly. Customer service was a big help.

Aaron
Sales Manager in Mexico
Used the Software for: Not provided
Reviewer Source

Product is easy to use, powerful and personal. Service is literally 24x7

5.0 9 years ago

Comments: I signed my mortgage business up for Texting Base after seeing the product. The CEO Eric Beans walked me through the demo and assured me he would be my point of contact. For a change those weren't words. I work with Eric on campaigns when I need him, including weekends. I've been able to double my average loan output in 6 months (from ~9 to 19 loans/month for our team). There could very well be other factors, but I also realize how much this product has helped us. We spent $60/month for up to 1500 messages. Now we are building our database and I feel I have a lot more control over our marketing without blowing money and hoping it works.

Isabella
Student in US
Education Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Just signed up-so far it's been extremely easy.

5.0 8 years ago

Comments: I use it to geo locate my friends and market my team activities!

Pros:

Texting Base support has been amazing. They set me up, trained me and answered my many questions patiently!

Cons:

So far I have nothing to report. Maybe the system could have less to learn? Once I get the hang of everything I won't say that!

Laila
Attorney in US
Used the Software for: 1-5 months
Reviewer Source

Great product...easy to use

5.0 7 years ago

Pros:

Setup took about a minute. I uploaded a spreadsheet, used drop-downs to map in data and had a group auto created for messaging. Very effective and powerful product.

Cons:

If I find some I'll come back and write up additional info. So far I'm pleased with everything within the product.

April
US
Used the Software for: Not provided
Reviewer Source

Game changer

5.0 8 years ago

Comments: Having the ability to send a personal message to every client is perfect for the busy business person. Taking the time to individually communicate with hundreds of clients, (birthdays, holidays and even specials offered) without having to look up dates, is a game changer.
If you want a way to personalize your customer experience, and make customers think you have taken the time to remember all their special days. Get the free trial and see how awesome it is.
Great product and great outcomes. Excellent!!!

Martinique
ADMIN in US
Insurance, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Fantastic Experience

5.0 8 years ago

Comments: This is going to increase business for me.

Pros:

Easy to set up and use. My first message set 8 appointments. User Interface is intuitive. Service is amazing. VERY effective!

Derek
Real estate agent in US
Real Estate, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great tool for follow up!

5.0 8 years ago

Comments: I started using Texting base about 1.5 years ago and boy has this platform helped me save time, money, and Clients! For a guy who is not the best with follow ups, this easy to use platform really helped me get it together. The team at textingbase is always there to help with any technical questions when ever I need them. I look forward to a long relationship with these guys! Thank you to all the great minds at textingbase!

Pros:

It's organized and easy to use

Cons:

N/A

Mack
Broker in US
Used the Software for: 6-12 months
Reviewer Source

Very good service. It's simple and easy.

5.0 7 years ago

Pros:

The ability to reach multiple individuals quickly.

Texting Base Response

7 years ago

Mack-we cancel accounts the moment people ask. How have you tried to cancel? PS-we just cancelled your account and issued a refund. Hope you reconsider your position.

Spencer
US
Used the Software for: Not provided
Reviewer Source

Best way to get your customers attention

5.0 8 years ago

Comments: I have utilized Texting Base to communicate with about 300 residents split between two Luxury communities...my biggest challenge, ALL COLLEGE KIDS!!! Texting base made if so much easier to communicate issues (rent payments, community maintenance, rental specials, etc) by sending the information directly to their phone. We utilize a management platform, but there is no text feature built in. Texting Base handled that for us!

Jimmy
Director of marketing in US
Construction, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Surprisingly efficient and effective! Great tool.

5.0 8 years ago

Comments: Texting base has eliminated much of the leg work in keeping our employees and customers in touch and informed.

Pros:

Simple and easy