GOrendezvous Reviews

So useful, and very adaptable

Comments: Easy booking, automatic reminders for clients, automatic thank you/satisfaction emails.

Pros:

The free version is still extremely useful to small therapists. I'm sure the paying version is even more useful, you can almost run all of your business in it.

Cons:

Sometimes connectivity issues with google calendar if multiple user accounts. And both my accounts cannot connect.

Emerging Balance Reflexology/Go rendezvous

Comments: Very happy with this service. Easy to add my website to the Go Rendezvous, and easy to find my business online through my website or the Go Rendezvous site.

Pros:

All the charts are right there ready to add once youve gotten them set up. The booking system looks after sending reminders to the client of upcoming appointments. Easy to use billing and receipts system. Im sure I havent even used all that this has to offer!!

Cons:

At first, I was having a little trouble with completing charts, setting up new locations, BUT saying that, a simple help chat, phone call or email had me set up and ready to go

I really want to like it

Comments: I want to like GOrendezvous, I really do. I want to stick it out for 6 months to get more comfortable with the platform. The customer experience is top notch, even considering the lack of availability of programming support. Is it $50 less than what I was paying? Yes. Did I specifically request the extras in order to integrate Zoom and QBO? Yes. It's not fully worth the price point in my opinion, considering the missing qualities of being able to run things smoothly from GOrendezvous alone. The extra level for zoom alone would be perfect if the integration worked.

Pros:

I liked the zoom and QBO integration upon first signing up. The flat fee for additional practitioners is pretty nice to. The customer service is exceptional and very helpful. I really like the personalization of the customer experience. I like the one question at a time format of the intake form.

Cons:

There are many things that create unnecessary difficulties. When creating intakes, much of what is input in the question fields does not get saved, resulting in incomplete intake form questions being sent to clients. There is also no ability to correct the half-saved questions. When I went through to update the forms, the previously half-saved question remained and I had to delete the question, add a new, appropriately worded full question, and move it into the correct space. Also, sometimes the correct space would not save after the process. There is no "instructions" option for creating smoother intake forms. The app has been difficult for clients to navigate and access information/add card numbers, etc. The storage of payment information is limited to one card only with no indication of which card (type, last 4 digits, etc) to guide clients in their payments. There is nowhere to find a card on file to make changes upon expiration. The integration with zoom was difficult as I was required to sign in, and was not recognized as host (could be a zoom issue). When practitioners input their notes, the notes were not being saved. This happened approximately 5 times for 2 separate practitioners who preferred to save notes and reflect before signing. When they went back to their notes, nothing had saved even after, being instructed to refresh the information. Personalization of the customer experience for me as a non-coder, was met with a lack of expertise from GOrendezvous. The rep I was paired with did not have the knowledge and it appeared there was limited knowledge available to assist. Invoices and receipts are a bit of an overdose - the invoice shows detailed payment without including practitioner licensing while the receipt has licensing information with no payment details. This results in multiple, separate communications sent to clients. There is no option to have email and SMS reminders sent out on different time schedules. In my field, there are people who benefit from staggered reminders (e.g., email 2 days before and SMS one day before). I have had a few clients tell me they have not received their reminders. I appreciate being able to check the SMS communications to verify, however, there is no way to verify email communications). There is not option outside of a separate mailout of a waiver to provide a client with consent forms or information about informed consent. I have yet to find a way to look at different reporting options without having to use QBO, specifically, accounts receivable. It's not feasible to bring other practitioners into my QBO account for the purpose of looking at their own accounts receivable.

Great scheduling service for counsellor!

Comments: Fabulous, it’s a great price, Mat was wonderfully helpful and it saves me a lot of time.

Pros:

The user friendly schedule and client set up. I have trialed Jane and gave up - too complicated for me! Also [sensitive content hidden] was so patient and thorough in his explanations in helping me set things up. He deserves a bonus!

Cons:

I would like to be able to customize fonts and colours (for example, change the receipt number and paid stamp from red to blue) and would like to build up a bank of resources that I could choose to have the system email to clients.

It's an excellent App.

Comments: Gorendezvous is easy to navigate with the features. I like using it for my scheduling and billing, etc. I just need to find more time to complete what I needed to include with the whole system. Thanks for being one of your users. Thank you [sensitive content hidden] for always guiding me through the App when I have concerns.

Pros:

It's easy to manage and not complicated with the features.

Cons:

Can't think of anything at the moment. Just some questions that I need clarity.

Have 5 staff who use this software to manage appointment based scheduling with ease and accuracy.

Comments: Significant decrease in amount of client "no shows" as a result of text reminders and ability for clients to access the calendar and cancel/reschedule apts when needed. Cost effective scheduling software that freed up other limited budget dollars to direct client service expenditure. Reliability of software...previous software had many bugs and kinks that led to oversights and down time. We have had zero downtime with Gorendezvous! Ability to cost effectively try out the software before purchase, with monthly payment option as opposed to expensive one time purchase. We are a non profit organization so spending thousands of dollars to purchase software was not an option. Very professional appearance to our clients.

Pros:

That it syncs with my phone calendar, provides reminder texts to clients and myself, quick easy login from anywhere at any time of day! The customer service and tech support is EXCEPTIONAL with immediate response and a customized approach based on individual need. Being a nonprofit organization, we have a limited budget for software purchasing and IT support. Gorendezvous is very reasonably priced in comparison to similar products. Able to quickly and easily access my colleagues availability/schedule using a drop down navigation box. Works well with iPhone's Safari. My staff are quickly and easily able to learn to use all the software functions with little training/instruction/turn around time.

Cons:

This is not exactly a criticism as much as a suggestion... I would love to see the development of an app for Iphone. :)

Great service! Efficient at setting appointments and getting reminders.

Comments: Automatic Reminders, people not missing appointments because they forgot, much less time spent on phone reminding clients to training tomorrow.

Pros:

Automatic Reminders, finding appointments with any professional with efficient search function, OUT OF THIS WORLD costumer service (Bravo!).

Cons:

1. On mobile: when you book your client and write his name partially, it gives you the list of clients. You cannot scroll through that lists nor click on a name after the first 2 or 3 because it clicks through and opens the box under, typically "Service Type". 2. You cannot set the default room for a service. Well, maybe you can, but it doesn't work. At the MAA, we have this problem with consultation Room. When booking personal training (which is set to gym or no room), it keeps the "consultation room" by default. You have to manually deselect the room every time. 3.. Would be nice to be warned when a room we're booking is already occupied by another person/service. It's problematic when you have to verify beforehand if the room is empty. Should be something like "The room you are trying to book is already taken by XY professional and Z client. Are you sure you want to use this room?" Y/N

My overall experience with GoRendezvous has been great. My clients love it & find it easy to use.

Comments: It has made booking, organizing and managing my clients easy.

Pros:

I love that I am able to customize my appointment availability for different types of clients; that I am able to have a waiting list that works beautifully and efficiently; I appreciate the ability to email receipts and I also love that I am able to create online SOAP charts and other note-taking templates.

Cons:

I wish there was a proper app for Android, I find there are limitations in using the software on my smartphone. I have not tried it recently, but I would like to be able to schedule classes without the clients taking part in my classes counting towards my monthly allowance for appointment bookings... Classes and private practice clients should be separate. I would like the option to be able to create health history documents that automatically get sent to new clients with a confirmation email.

Cloud solution to manage your public appointment schedule

Pros:

Gorendez offer many customizations to offer public appointments like sms reminders, sms confirmations, available appointments, intelligent scheduling,... it doesn’t cost a lot and it is reliable.

Cons:

It is a cloud solution and no on premises installation avaliable. Solution is design to fit medical business first but can be adapted to other business

Finally a scheduler that works for us

Comments: A scheduler that works for me

Pros:

GOrendezvous is a scheduler that works for our business and keeps on working. It is so multifaceted that you can do almost anything with it.

Cons:

So far I'm hard pressed to find anything negative about this software. Maybe the most difficult thing is spelling the name

Great experience. Very professional. Provides so many options to control scheduling.

Comments: I have found that I have less to take care of since my patients can manage their bookings on their own. I love that they can book, cancel, and confirm their appointments without having to contact me directly....they appreciate this option as well. The automatic cancellation option has ensured I have no gaps in my day, and that my patients never miss an opportunity to get in sooner. I feel a little more organized and like the more professional look over the previous system I was using. Fantastic software. Impeccable customer support!

Pros:

This software offers so much control in scheduling and online booking. Accessing patient information is quick and easy...address...upcoming appointments...billing. Most of my patients find it easy to use, and prefer it to the previous software system I was using. The overall look and functionality of the software are very professional. I really like the public "find and appointment page".

Cons:

I would like to be able to add a message to patient cancellation notifications when I have to cancel their appointments for my own reasons. I would also like to be able to send out group emails to my patients ie: a change in schedule or fees etc....

I really like using gorendezvous, it's affordable and practical, hoping for an app to be released!

Pros:

Booking system online is efficient, easy to use for my clients and for myself. Staff are helpful from gorendezvous

Cons:

That you can only do cluster booking and time allowance of each booking in one Function. Eg, I don't want to cluster book but I want to set 15 mins between each client. Would also like to have more payment features eg. Direct billing, gift certificate, donated treatment. Would like to send receipts as invoices to remind clients to pay. Right now I can send a 'receipt' with an amount DUE only PAID Would LOVE to have direct billing built in or invoice system.

Nice application

Pros:

easy to use, friendly user, nice look, possibillity to chat with support team

Cons:

If I delete an appointment on my schedule (ex I made a mistake in scheduling an appointment or the patient canceled it ) it will still count in my limited appointment available

easy to use and efficient application for clinical organization

Comments: I gained the confidence to go complète independent in my private practice

Pros:

I appreciate the ease in setting up the application based on my individual needs. I also like the forum/ tutorial to help optimize its ' use.

Cons:

My current account is affiliated with a compagne. In August-September, I will be an independent worker, with my clients following me. I tried to set up a new account with the same email but the application would not let me. The email I want to use is a work related email printed on all my cards. With this restriction I have to create a new email account to accommodate the application.

Best fit for our professional and practice needs

Comments: Ultimate practice manager. User friendly and packed with features.

Pros:

Bilingual, intuitive, always upgraded, can't believe they keep adding more features and include in package price. Nicest/genuine people to work with.

Cons:

Sometimes a patient will use different e-mail to log in and might cause issues. Lots of choices during set-up, but worth the time spent

Used it since April 2016. it's easy to use it. But sill need to improve it.

Comments: save time

Pros:

The features are clear, easy to learn, access and modify the appointments.

Cons:

How to combine different clinics' data bases/pages together. Many therapists and doctors have /work more than one clinic. Now we need to login in a different account to access in a different clinic.

Excellent light-weight booking system with good value

Comments: improved automation , patient and clinician convenience

Pros:

Frequent release of new features. Value. Simple interface. Ability to integrate features easily into website (e.g. booking button).

Cons:

Heavy branding (would prefer more white-labeling ability) Revenue reports could be more robust (e.g. grouping by service category - Physiotherapy, opposed to each of all the physiotherapy services)

GRV has helped to streamline my business for myself and my team.

Pros:

The ease of use for clients, the insurance receipt feature and the revenue reports make this software extremely valuable and time-efficient.

Cons:

I wish there were a rescheduling setting that was prompted when a client cancelled an appointment to avoid having to reach out ourselves.

Great for small business owner

Pros:

Love that it sends reminders to my clients a few days before they come in.

Cons:

Nothing really. The custumer service is great too.

Very easy to use and great customer service

Pros:

Easy booking, clients get emails when you book and reminders of their appt., you email them their receipts (paperless), cancelation and appt records.

No customer service or feedback since5 days.

Comments: All good since last week. It was a good site, but I cannot say that anymore.

Pros:

The options for multi persons using and using your cell or tablet, laptop.

Cons:

It freezing on my cell and tablet plus customers are aving dificulty booking , a eindow opens saying lost connection etc.Every morning you connect it says lost connection.

Very intuitive and easy to use. Saves me time calling back clients and setting up appointments

Pros:

Intuitive. Very straight forward. Learning curve is so simple that anyone with little or no experience can use it.

Cons:

Would have liked to have an app for this program. I found that it was hard to use on a telephone device without an app.

My clients and I all like using gorendezvous.

Pros:

It is easy to use and very helpful to remind clients about their appointments. I like that I can manage my schedule and see all my employees schedules.

very good. very easy to use for me and my clients

Comments: Make its so simple to organise and schedule my clients.

Pros:

I love that my clients receive emails and sms for their confirmations. Making the schedule is very easy.

Cons:

When my clients cancel, it's not simple for them to reschedule. I'd prefer if they'd get automatically suggested another time/day or at least prompt them to reschedule by giving easy access to the booking site.

Easy to use

Pros:

It is great and easy to use. I recommand it

Cons:

Everyhting about this product or easy to use.