--- description: Discover the benefits and disadvantages of Guru. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Guru Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Guru](/software/145390/guru) # Guru Canonical: https://www.capterra.co.uk/software/145390/guru Page: 1 / 27\ Next: [Next page](https://www.capterra.co.uk/software/145390/guru?page=2) > The AI Source of Truth that connects your company’s knowledge, delivers verified answers, and builds trust automatically. > > Verdict: Rated **4.8/5** by 639 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Guru? Mid-market and enterprise organizations (250–5,000+ employees) seeking a secure, verifiable AI knowledge platform that connects all company data ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 639 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Guru - **Location**: Philadelphia, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Guru provides a tailored platform and expertise package based on your organization’s scale, knowledge complexity, and AI maturity. Each engagement includes the full AI Source of Truth platform along with implementation guidance, knowledge architecture design, and ongoing optimization to ensure your teams and AI tools deliver trusted, permission-aware answers from day one. Best suited for mid-market and enterprise organizations with growing AI and governance needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI/Machine Learning - Access Controls/Permissions - Activity/News Feed - Alerts/Notifications - Calendar Management - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Content Management - Customisable Branding - Customisable Templates - Data Import/Export - Discussions/Forums - Document Management - Employee Directory - Feedback Management - Full Text Search - Indexing - Knowledge Base Management - Knowledge Management - Live Chat - Multi-Channel Communication - Multi-Language - Multiple Data Sources - Natural Language Search - Progress Tracking - Query Suggestions - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - Search/Filter - Self Service Portal - Surveys & Feedback - Task Management - Text Editing - Third-Party Integrations - User Management ## Integrations (42 total) - Bamboo - Confluence - Conversational Cloud - Deel - Degreed - Drift - Dropbox Business - Freshdesk - Front - Gmail - GoSquared - Google Drive - Gusto - HRIS - Intercom ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) - [Productivity Software](https://www.capterra.co.uk/directory/30968/productivity/software) - [Remote Work Software](https://www.capterra.co.uk/directory/31855/remote-work/software) - [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software) - [Internal Communication Software](https://www.capterra.co.uk/directory/31543/employee-communication-tools/software) ## Alternatives 1. 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[Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (689 reviews) ## Reviews ### "Guru is an amazing tool for all enablement support" — 5.0/5 > **Ness** | *14 July 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out. > > **Cons**: If I had to name one it would be the manual adding of people to a collection, it would be great if everyone was added so they can be collaborators. > > Guru has really supported me in my role of enablement with the team. Helping me to crete precise content and have a user request for the guru card at a time when its needed in their enablement search. ----- ### "Really worth" — 5.0/5 > **Rafael** | *11 September 2024* | Banking | Recommendation rating: 9.0/10 > > **Pros**: Guru has an intuitive interface, it can separate the knowledge cards into libraries or domains, and separate each section inside a specific matter. > > **Cons**: Guru has an amazing search tool, but sometimes it offers me pieces of knowledge that are not fully appropriate. > > Real life saver and every single day it saves a lot of time in comparison to our previous company. ----- ### "Optimises time for research and development" — 5.0/5 > **Luca** | *18 July 2024* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Simplicity of use and collections that are well managed by admins in my organization, in addition to a great platform, we can find an AI that is able to summarise articles and find answers > > **Cons**: Table of contents in articles, aren't always at point. In my understanding (user) this is potentially an automatic feature, I would like to see some visual updates on these tables ----- ### "Perfect Assistant \!" — 5.0/5 > **paul** | *24 July 2024* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use, very easy to understand > > **Cons**: No cons that i have come across so, there was a trade that i didnt have too much info about but wouldnt affect my usage of the knowledge base > > Overall was perfect so far, been a godsend ----- ### "Overall all, positive experience" — 4.0/5 > **Rafael** | *8 May 2024* | Banking | Recommendation rating: 9.0/10 > > **Pros**: Guru prioritises the domain I work in, and their algorithm gives me results focused on my domain first. Depending on search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time saving exercise. > > **Cons**: After multiple results pops up for the same keyword, I try to open a Guru Card that I think could be relevant. I try to filter the result by using CTRL + F, but the card functions as a pop up, so the machine still consider all the keywords on the Guru cards that I have not yet selected, meaning I can't always use CTRL + F to speed up the process of finding what I want ----- Page: 1 / 27\ Next: [Next page](https://www.capterra.co.uk/software/145390/guru?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/145390/guru) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data