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About Invoice Ninja

Create. Send. Get Paid. Invoice Ninja is the leading small-business platform to invoice, accept payments, track expenses & time tasks.

Learn more about Invoice Ninja

Pros:

Easy to use, self-explanatory user interface and data model, API for integration with existing business applications.

Cons:

There is one or two missing features that are key for me (combined currency income for example), but those are coming with the soon to be released next major version.

Invoice Ninja ratings

Average score

Ease of Use
4.7
Customer Service
4.5
Features
4.6
Value for Money
4.8

Likelihood to recommend

9.2/ 10

Invoice Ninja has an overall rating of 4.7 out of 5 stars based on 164 user reviews on Capterra.

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Filter reviews (164)

Kyle
Kyle
Owner/Technician in Australia
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Nothing else like Invoice Ninja!

4.0 3 years ago

Comments: Overall, I really love Invoice Ninja however! The team listens to feedback, and actively works to fix issues. They care about their product, and offer it at a reasonable price. I self host, which is free, and I support them by buying a white label license to remove the invoice ninja branding on invoices.

Pros:

Invoice Ninja is incredibly powerful and offers the ability to self host, which is of big importance for myself. I particularly like the client portal and the ability for my clients to log in at anytime to view their active or past invoices and payments. The ability to customise most of the details such as what is displayed on your invoice, where it's displayed, the colours, etc. is really great. Other solutions charge a monthly fee just to have custom fields! I love the way the workflow works with quotes too, where I can create a quote and if it becomes approved via the client portal it can get turned into an invoice automatically. Being able to access it from a browser anywhere to get my invoicing done or use an app on virtually every platform there is, is fantastic. Oh, and it actually looks great on mobile. It's all the little bits and pieces and the constantly evolving feature set that makes Invoice Ninja the best.

Cons:

V4 was virtually indestructible compared to v5, but v5 is getting to a very good point and the team had a very valid reason for the overhaul. Things work seamlessly across devices with the same frameworks being used. The only downside is a fair few bugs here and there, some of them which have even been a deal breaker at an earlier point in time so I had to continue using V4 until they were fixed up. A few issues still exist but the team does listen and actively works to resolve them. I report whatever bugs or issues I find and continue to support the team regardless. I'd also like to see an inventory tracker come into play. That would be really useful.

InvoiceNinja Response

3 years ago

Fantastic review! Thank you very much for taking the time to provide feedback and being part of the Invoice Ninja community!

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Invoice ninja is a simple and easy to use basic accounting tool

5.0 2 years ago

Comments: It's easy to start and use even if it has limited functionalities. It also have a self hosted version

Pros:

It has all the tools to start a small business

Cons:

It is easy to outgrow the functionalities of the product

Pamela
Owner in US
Hospitality, Self Employed
Used the Software for: 1+ year
Reviewer Source

Fails on most levels

3.0 2 years ago

Pros:

I like that I can track my invoices - IF the site is working

Cons:

Where to begin? I migrated THREE TIMES to V5 from V4, have been using the program in V5 and today I'm completely locked out and it insists that I need to migrate to V5. Except I've already done it and will overwrite all the data that is currently in V5. There is no customer support to call to straighten it out. The migration from V4 to V5 was a poop show. It only transferred about half of my data - the rest was completely lost. The site is fairly intuitive, so that's good.

Jonathan
Chief Narrative Officer in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Free Invoice Solution - No More Excuses

5.0 3 years ago

Comments: Incredibly helpful and uncorked a big bottleneck for getting my business started. Also powerful enough to continue to use even beyond the startup phase.

Pros:

The amount of work it took off my plate. I didn't have to pay someone to send invoices or struggle with PDF templates, Google doc formatting, or other bloated invoice software.

Cons:

The Invoice Ninja messaging is a little low budget, but I also know INC 5000 companies that use the free version. It's really a matter of preference.

InvoiceNinja Response

3 years ago

Fabulous review! Thank you very much for taking the time to provide such wonderful feedback! Welcome to the Invoice Ninja community!

Alberto
Founder in Colombia
E-Learning, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

An Amazing Invoicing Software that Will Leave You and Your Clients in Awe

5.0 5 years ago

Comments: Invoice Ninja is an invoicing software that can make your business look that much more professional. For the small price tag, you get a very powerful, fully customizable system that will make your invoicing headaches disappear. We have linked Stripe and Authorize.Net to it with a simple copy and paste of the payment gateway key and within minutes we were charging customers. I highly recommend Invoice Ninja!

Pros:

InvoiceNinja is extremely easy to use for both your team and clients. It allows for you to create customizable and nicely designed invoices and quotes. You can customize the messaging sent in email communications. It also gives your clients their own portals to manage their accounts.

Cons:

Reoccuring invoices can be difficult to use and understand how they work. Also, when sending quotes they valid dates seem to end the day before in the evening and clients cannot accept the pricing sent so a new quote must be sent. There is also a lack of direct customer support and instead provide a knowledge base.

InvoiceNinja Response

5 years ago

Thank you very much for your support & high recommendation! If you every need any support or have questions, we're at your service! Thanks again!

Kimberly
Conference and Event Services in US
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Worst Customer Service

2.0 2 years ago

Comments: Invoice program is easy to use, but it's a bare bones program. We were fine with what they offered, and I made it work. However, the customer service is ultimate failure. Every year there is an error - and if they do not agree with what you are saying they "downgrade" your account to a free account so you have no access to your records. Be careful with using your card, as they run payment without authorization.

Pros:

Ease of use of this product. HOnestly can't say more as I'm just filling the "40" min count right now.

Cons:

Missing so many features, mobile payments and online payments not offered

InvoiceNinja Response

2 years ago

This account user mailed us a paper check via postal mail 1 month after the Pro account expired for non-payment. We were unable to keep them upgraded to a Pro plan until the paper check was received by postal mail. This user was quite upset. We asked them to simply pay online, they were unable.

Dennis
CEO in Philippines
Telecommunications, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Gets the job done!

5.0 4 years ago

Pros:

InvoiceNinja works out-of-the-box. It's easy and reliable and specifically designed for freelancers and SMEs.

Cons:

Would love to see integration for platforms such as Payoneer and QuickBooks for payment requests and accounting. However, I understand that the lack thereof is probably more of an issue with respective providers. The proposal editor could use a rework as well to make it more intuitive.

InvoiceNinja Response

4 years ago

Great review! Thank you for your kind words and being apart of the Invoice Ninja community! If you have any questions we're at your service!

Yasien
Owner in South Africa
Design, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A Happy'ish Invoice Ninja Client

5.0 5 years ago

Comments: I would like to see the clients phone number on the main Client screen.
Some more updated youtube videos will be appreciated.

Pros:

Invoice Ninja is easy to use and support has been very impressive when needed. I like that I can almost forget to do invoicing because it is done for you, especially recurring invoicing. It would be nice if statements could be sent out automatically on all overdue accounts.

Cons:

I cannot always tell if clients have Viewed their invoices. Syncing with phone app not reliable for android. Proposals need some work. I am using Plutio.com for my proposals and digital signatures. The proposal sections look dated. More templates and a community that can share temples.

InvoiceNinja Response

5 years ago

Thank you for your lovely review & great feedback/input! We'll definitely take your input into consideration as we release future updates!

John
Marketing Manager in Australia
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Go Global with Invoice Ninja

5.0 5 years ago

Comments: Global Billing
Single Payment gateway.
Multiple users worldwide.

Pros:

Hi., We have customers worldwide and we sell our subscription service to the customers for the shipping portal freightmarket.com Invoice ninja has helped us to expand globally by billing clients in multiple currency using a single payment gateway. Highly recomended for business trading worldwide

Cons:

Simple to use and easy to understand. If you cant use Invoice ninja, you shouldnt be in business. Cheap pricing

InvoiceNinja Response

5 years ago

Thank you very much for your great review, we're thrilled you love our platform!

John
Mr in US
Information Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Invoice Ninja is professional, reliable and cost effective

5.0 5 years ago

Comments: We wanted a way to configure recurring billing, the solution must integrate with Stripe and QuickBooks. Invoice Ninja gets the job done.

Pros:

We are able to self-host Invoice Ninja on our cpanel website using Softaculous, other panels supported by Softaculous will also work.

Cons:

Some functions aren't intuitive. For example importing takes some work. On the plus side forum support provided by the developer is excellent.

InvoiceNinja Response

5 years ago

Great review! Thank you for your fantastic feedback!

Marios
CEO in Cyprus
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Made for small and medium business that would like to easily create and manage the invoices

5.0 2 years ago

Comments: It's a great software, a real value for money, with many capabilities and very customizable.

Pros:

- Recurring billing was very easy to implement for all our subscriptions- Invoicing and billing is done with a click of a button to send invoice via email- Client's portal is very helpful to remind clients of their pending invoices without the need to resend everything again- Expenses tracking is very useful and easy to maintain and manage

Cons:

There are some minor issues on the development side, during the installation and updating of the Self-hosted version of the software. Even in this case, they company also provides hosted/cloud based subscriptions that eliminate this issue.

InvoiceNinja Response

2 years ago

Great feedback! We love our self-hosting community, thank you for being an active member!

Jonathan
Owner /Operator in US
Computer Networking, Self Employed
Used the Software for: 2+ years
Reviewer Source

Open Source software empowers the small to operate at scale!

5.0 3 years ago

Comments: It’s been tough a couple times early on when it has messed up and all my customers notice but overall lately it’s been very good !

Pros:

It is something I can afford and it does all I need to operate the business.

Cons:

Sometimes it glitches between or in updates and I need higher support.

InvoiceNinja Response

3 years ago

Thank you for your great review and constructive feedback!

Aurore
Webdesigner in France
Used the Software for: 1-5 months
Reviewer Source

After trial testing, I signed up for pro version and am very satisfied with it !

5.0 7 years ago

Pros:

First of all, a multilingual app is great, more comfortable to work in your native language. One of the greatest feature in task and timer (timer can be installed directly on computer). In one click, task (with detailed timing) can be transformed in invoice, and a second click to send it to the client. I saved so much time with that !! Working in graphic design, invoice template is important to me. I tested many billing and invoicing systems. Finally Invoiceninja was the best choice. Nice templates for beginners. And customization allows good design (just need to work on code, but support and videos help you on that). Customer support is great, very quick (reply few minutes later) and very helpful. Clients propose various new features through the forum, and the dev team continue to improve the app considering clients feedback. Finally, invoices and quotes are so easy to create, there is no need to say more on that! Products list is a smart feature. Creating a catalogue of all products ans services makes invoicing very fast and intuitive. Once again, so much time saved. There is plenty of options in this app. Through features and custom fields, the app becomes your app, according your needs and your billing way. I can't wait to use Zapier to connect my shop with the invoicing app. After that, administrative works will not need anymore dedicated days on my calendar (only few minutes per month)

Cons:

Actually, I can not think of any cons. Of course, it is natural to want more and more features but comparing to other apps, this app is the best and more accurate. Moreover, after many topics on support forum, support helped me a lot to resolve all issues. And try to add new features or options to match these needs.

InvoiceNinja Response

6 years ago

Thank you for your kind review! I'm so glad that you're enjoying the platform and features! If we can add anything or address any questions, we're here to help! Thanks again!

Eric
Owner in Canada
Computer & Network Security, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Streamlined my invoicing and quoting

5.0 6 years ago

Comments: Invoice Ninja has allowed us to streamline our process for quotes and invoices. Since switching we are able to get quotes and invoices out to customers almost instantly without techs having to refer everything back to the office.

Pros:

I love that I can access Invoice Ninja from anywhere whether I'm in my office or infront of a customer I can quickly put together a quote, lookup a product or send off an invoice. With the customer portal my customers know exactly where they stand, saving my staff time from having to look up information for customers. We love that customers can accept or decline quotes, and pay invoices right from their email or portal. Getting notifications when customers have completed actions such as viewing an invoice helps us know where our customers stand in the quote and invoice process.

Cons:

I wish the project and time tracking modules were improved a bit, they don't exactly fit our needs, but it's not a deal breaker. I also would love to be able to add pictures of each product so that when the customer sees a quote or invoice they can see a picture of the product.

Verified Reviewer
Verified LinkedIn User
Media Production, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The best invoicing software on the market

5.0 6 years ago

Comments: We used zoho and another alternative before, both were crap. Many more people should use invoice ninja, we are very very satisfied ! Our customers love their portal a lot as well.

Pros:

- Very complete solution - Intuitive and easy to use - Online signing & payment for customers - AMAZING support - Affordable - I'm pretty much sure we've never encountered any software issue - So much more to say

Cons:

- Custom invoice template a bit hard to setup, not very standard . But we managed to have a layout we like.

Marco
Marco
Eigenaar in Netherlands
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Awesome software for a great price (free self host or 20usd/year Whitelabel)

5.0 7 years ago

Comments: Easier invoicing, getting paid faster through iDeal (online payment) and easier management of expenses and administration tasks.

Pros:

The free self host version is complete but the per year Whitelabel fee is totally worth it! The best about this software is the active development that really listens to suggestions from it's users. This makes it the most powerful invoice package available. If it isn't the best yet, it will be!!

Cons:

The mobile accessibility could be improved. Also the Android app could be improved and maybe more focused on the tasks.

InvoiceNinja Response

7 years ago

Thank you very much for your excellent review! Agreed, we're currently working to improve the tasks functionality in the mobile and web versions of the app. Let us know if there are other features you'd like to see added.

Laura
Freelance marketing writer in India
Used the Software for: 2+ years
Reviewer Source

Extremely easy to use, very clear and intuitive

5.0 7 years ago

Comments: I think the toggle menu on the right (displaying the latest invoices) is not necessary, so I just keep it closed.

Pros:

I operate a small freelance business, and Invoice Ninja is perfect for my needs. I have no accounting/bookkeeping experience or knowledge, and I find that with Invoice Ninja, I can do everything I need to invoice my clients and get paid online very easily and quickly. Customer support is beyond anything I've seen before. When I've had questions or issues in the past, I've sent an email and received a response almost instantly. The free version is very suitable for my needs, and they don't hassle me to upgrade. It really is free. My clients are very happy with the system. It makes receiving/paying invoices and receiving receipts very easy for them too. I also really like the fact that the invoices look good, without me having to do anything really. I'm a writer - not a bookkeeper, not a software programmer, and not a graphic designer. Invoice Ninja is a good solution that doesn't demand any special knowledge or effort from me. From my poitn of view, that's probably its strongest point.

InvoiceNinja Response

7 years ago

Thank you for taking the time to leave us a detailed review, we really appreciate it!

Raymond
Owner in South Africa
Used the Software for: 2+ years
Reviewer Source

Hands down the best value for money product we got for our business.

5.0 7 years ago

Pros:

This software has streamlined our interaction with our clients like no other product. I can't remember the last time a client phoned and asked us to send a statement. Clients ask us what software we are using. Everybody who uses it is pleased with it. Now that we have been using it for a while, there is real value in seeing all the transactions in one place. New features are constantly being added. Response from support requests are always promptly handled. I love Invoice Ninja.

Cons:

I honestly can't think of anything that I am not happy with. There are no negatives. When multiple contacts are loaded for a company, the one that was loaded first, is always the one shown on the invoice, even after a different contact was selected. A minor issue.

InvoiceNinja Response

7 years ago

Thank you for your stellar review!

Tom
Tom
President in US
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

This is an outstanding and well though out open source invoicing system.

5.0 7 years ago

Comments: A simpler invoicing workflow for my company and an easier platform for our clients to pay us.

Pros:

The system also supports two factor security via the TOTP protocol which is nice as it does not rely on third-party websites for logging in. Being open source means we were able to look at the code base and verify that it was well put together and back end was not just cobbled together. Having this solid & rational code base has allowed them to provide fast support and feature enhancements. While I have not had any issues, I went through their forums and github and they have an outstanding response rate to both questions about the product and the code base.

InvoiceNinja Response

7 years ago

Thank you for your review and for taking the time to review our codebase. We're constantly working to improve our code and features, if there's anything you'd like to see changed please let us know.

Rio
Chief Project Management in UK
Computer & Network Security, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

We used to use Clearbooks... InvoiceNinja assassinated that.

5.0 8 years ago

Comments: Just better finance management. Its very clear in its operation. You can see at a glance whats happening within the company, how much money is owed and how much is earned every quarter etc. Brilliant.
haven't found anything as of yet (using it for 6 months paid) and the monthly updates keep improving it. will edit this to reflect if any problems arise

Pros:

We are a small digital company based in Scotland and were using clear books... then out of the blue Invoice Ninja got recommended by a client. Its transformed our company finances. Clearbooks had too much, other softwares had very little. Invoice Ninja is right bang in the middle, giving you the necessary tools to go ahead, which is excellent. They keep updating it so its better every month aswell. -Its extremely fluid and easy to use -updating it on the road with the app is excellent -its very clear cut, no clutter

InvoiceNinja Response

7 years ago

Thank you for your excellent review! Please feel free to email us at [email protected] to let us know what features you'd like to see added next. In case you haven't seen it you can follow our roadmap here: https://trello.com/b/63BbiVVe/invoice-ninja

Fausto
Sys Admin in Ecuador
Accounting, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy, ubiquitous, consistent

5.0 2 years ago

Comments: It permits invoncing anywhere, everytime, from any device, just requires internet access

Pros:

Easy of use.Modern user interface.Works similarly on any platform

Cons:

For ecuadorian market, lacks of support for electronic Invoice

InvoiceNinja Response

2 years ago

Thank you for your great review! We appreciate you taking time to give your feedback!

Nick
Nick
Owner / Art Director in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Super easy to setup and use. Makes it really easy to invoice customers.

5.0 7 years ago

Pros:

I love the live .PDF invoice creation. Overall it's just easy to use, and has all the tools that I need to invoice my clients.

Cons:

Not sure on this. The only nit-picky thing I can think of, being a graphic designer, I would change a couple of the icons.

InvoiceNinja Response

7 years ago

Thank you for your excellent review! We hear ya... choosing icons is hard.

Michelle
- in Australia
Education Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Million star customer support

4.0 4 years ago

Comments: What prompted this review was a series of trials and failures with different products and Invoice Ninja itself over about two months. We finally selected Invoice Ninja for what it could do to fit into our required customer experience sequence. And then.... we couldn't get the invoice to configure exactly as we needed - it *had* to show GST component within the charge and it *had* to calculate this amount from data out of a zap. Luckily, the customer support team was fantastic - helped us figure out where the missing piece was and it looks like we've now got a product to do exactly as we need. AND the response times were almost immediate. I was resigned to waiting maybe a day or two for a reply so you can image how thrilled I was to get a reply back within 30 minutes and being able to sort the issue while it was fresh. Not expecting that 30 mins is standard - maybe I got lucky. Definitely, I got lucky! Fantastic service - thank you

Pros:

The fact it is available to the Australian market and can generate a ATO required TAX Invoice

Cons:

Was a little tricky to set up for a low-level tech person

InvoiceNinja Response

4 years ago

Thank you so much for your kind words and great review! We always work to reply to every question immediately! Welcome aboard!

Jack
Jack
COO in US
Verified LinkedIn User
Consumer Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great app with my syncs

5.0 5 years ago

Pros:

Easy to use syncs with many CRM's Client Portal

Cons:

Does not have an option where I can charge customers CC from merchants end.

InvoiceNinja Response

5 years ago

Thank you very much for your great review & input! We'll keep working hard to improve & improve!

Ali
President in US
Events Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Huge value for the price

5.0 7 years ago

Comments: On-time and easy payments from clients

Pros:

Love that Invoice Ninja is super easy to use and has a variety of valuable features. Additionally, the price is right!

Cons:

Wish it would integrate with Quickbooks, but even though it doesn't, it's value outweighs the costs of having to manually enter client payments.

InvoiceNinja Response

7 years ago

Thank your for your review! If you use Quickbooks online you can integrate the apps using Zapier: https://zapier.com/zapbook/invoice-ninja/quickbooks/ Otherwise, maybe you can import/export the data. Feel free to email us for help.