--- description: Discover the benefits and disadvantages of Aircall. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.co.uk/software/144486/aircall Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/144486/aircall?page=2) > Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations. > > Verdict: Rated **4.2/5** by 459 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Aircall? Aircall is used by sales teams, customer support departments, call centers, IT operations, education providers, financial services, healthcare organizations, and marketing agencies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 459 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aircall - **Location**: New York, NY, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: £25.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Norwegian, Spanish - **Available Countries**: Australia, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Italy, Japan, Mexico, Portugal, Spain, United Kingdom, United States ## Features - Access Controls/Permissions - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Callback Scheduling - Caller ID - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management - Dashboard - Donor Management - File Transfer - Fundraising Management - IVR - Interaction Tracking - List Management - Live Chat - Mobile Access - PBX - Phone Key Input - Power Dialer - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Softphone Software - Task Management - Text to Speech - Third-Party Integrations - Video Conferencing - VoIP - Voice Customisation - Voice Mail ## Integrations (99 total) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Related Categories - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) - [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (865 reviews) 2. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Readymode](https://www.capterra.co.uk/software/136728/readymode) — 4.6/5 (142 reviews) ## Reviews ### "Awesome Product\!" — 5.0/5 > **Alex** | *14 April 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Its so easy to use\! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time\! Particularly useful when using click to dial and VOIP dialling. > > **Cons**: Sometimes it can take a while to load and that can slow you down. But on the whole its very quick\! > > Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. ----- ### "Simple and effective phone system" — 4.0/5 > **Kelly** | *13 June 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, seems to be a good connection. Easy to switch between landline and mobile numbers for calling out. Integrates with hubspot. > > **Cons**: When leaving a voicemail for someone you are calling, you’re not able to see your own mobile number to leave this in the message. > > An easy to use calling system that integrates well with our CRM and call recording software. Does what it needs to\! ----- ### "Aircall is a fantastic tool for a growing organisation to enable sales, support and account management" — 5.0/5 > **Lucien** | *12 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The integration with Hubspot is fantastic. This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation. Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency. > > **Cons**: Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology. We have had difficulty with quality of calls at times but this is usually corrected after restarting the call. > > Aircall has been a crucial tool for us as we've significantly enhanced our call tracking capability across a significant team. The integration with Hubspot is absolutely crucial. The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants to make it as easy as possible for the team to adopt. The other critical thing to mention is, Aircall helps dial much faster which is excellent. ----- ### "Disciple Media Sales Team" — 5.0/5 > **Paris** | *19 May 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities. > > **Cons**: Easy to use, relatively cheap, good UX it has also never broken. ----- ### "Long time user of Aircall" — 4.0/5 > **Deniz** | *24 September 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts. > > **Cons**: I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team. > > Have been using Aircall for 4 years and really like the product and value for money. It's easy to use and set up and manage once you have set it up too. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/144486/aircall?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/144486/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data