ClickBid Reviews

I used Click Bid for my annual charity auction and it was easy to use.

Comments: We raised a record amount of money the past two years we used this software for our annual charity auction. Also the ease of using the software allowed us more time to concentrate on other things pertaining to the auction because we did not have to worry about the software working properly.

Pros:

The software is intuitive and easy to use and also loads bid items, etc. very quickly. Bidders are notified when they are out-bid which I think helped us to raise record amounts with this auction the past two years we have used ClickBid. Also, the amount of reports that are available post-event were really helpful to our accountant and the rest of the staff.

A great product for the price

Comments: My overall experience with ClickBid was very positive. I used a few different online auction platforms, and this was among the top ones for me.

Pros:

ClickBid is fairly easy to learn and is intuitive for the most part.

Cons:

The platform for online auctions was a little limiting to me. I would like it to have a little more robust offerings to the user.

I have used Clickbid for my organization's annual charity auction for three years.

Comments: Makes the auction easier to manage for our volunteers and attendees.

Pros:

Our organization previously conducted the auction on paper and handled the check out process ourselves. Moving to an online platform has made the process much easier and has required fewer volunteers to manage. It has also been more convenient for our attendees.

Cons:

Getting follow up information and summaries after the event is cumbersome and not at all intuitive. Totals and wrap up information is spread out in different areas, not well defined, and takes a lot of time to figure out.

Best auction ever!

Comments: I loved it! From ease of use on our end to ease of use on the donor end. Even when we go back to doing our event live, we will be continuing to use Clickbid.

Pros:

I love using Clickbid. It was super easy to set up and for data-nerds like myself, fun to use. This was our first time doing our silent auction online. We almost doubled what our silent auction did the year before.

Cons:

The only thing I didn't like was I thought that the reporting could have been easier to understand.

Great for nonprofits

Comments: We give them an A+! Great for small nonprofits with a limited budget.

Pros:

We love the ease of use and great price for our nonprofit. We used another auction software last year which was very difficult to set up. ClickBid has been a breeze as far as their onboarding and set up. They have been quick to respond to our support requests. The whole process has been pleasant.

Cons:

ClickBid makes it easy by limiting customization. So while I wish we could make our landing page a little more customized, I will gladly trade that for the ease in the rollout.

Highly recommend

Comments: The whole team was very supportive.

Pros:

The ability to have pictures for each of the auction items, ease of bidding for the user

Cons:

It was our first auction with the software so we had a few kinks to work through. There were a few reports after the event I had to work through to find what I wanted.

Great Platform - Phenomenal Customer Service!

Comments: The platform itself is amazing, and a great value for what they charge. However what really sets ClickBid apart from the crowd is their phenomenal customer service! A lot of platforms will give you all the song and dance when trying to make the sale, and promise you the world before you sign up. However, after you sign up, you can't even get an email answered. Not ClickBid! We've been with them for a few years now, and they are always right there when I need them! Quick to answer questions and emails. Available before, during and after our event. They are truly invested in our success and pay attention to all the details. This honestly sets them apart from other options!

Pros:

I love the functionality and options that are available. When first signed up, there is extensive training from the ClickBid team and webinars to help you learn the platform and really understand how to use everything. The team is honestly invested in your event and its success and will go out of their way to help you. Fast to respond to any questions! Day-of support for any issues that pop up. (rare, but its nice to know they are there!) Also the pre-event walk thru they do is one of my favorite things!!! Someone from the team (without even being asked!) will go thru your event with a fine tooth comb and find all the mistakes. Big ones, little ones, it doesn't matter. Did you forget a photo? Or is a time set wrong? Maybe you misspelled something. They go over all the settings and make sure you're ready to rock and roll on event day! I LOVE this feature, and they always find stuff, no matter how confident I am that I have it all set up. HAHA! Having that fresh set of eyes is so helpful!!!!

Cons:

There are a lot of menus and options, and it can be overwhelming at first. However, if you actually take time to go thru the training, they really walk you thru everything. Its only overwhelming if you think you can do it yourself without help. So take the help!!

Clickbid Review 2023

Comments: We began using Clickbid in 2021 with our largest fundraiser and with the Clickbid changes, we have been able to use Clickbid with each of our fundraising campaigns. We did switch from another platform and continue to return to Clickbid due to the level of customer service we receive from the CEO/Founder to the team representatives. A lot of times you don't know what you don't know until you are in the platform working. I can tell you without fail, Clickbid has stepped up and they continue to listen to their customers making necessary changes (additions or deletions) to make their product easier to use and meet the needs of their customers. This is huge going into an event with the confidence in knowing that you are set for success. We would most definitely and have recommended Clickbid to others with 100% confidence that they will be pleased.

Pros:

There are so many things that we like about Clickbid. It is user friendly and it integrates well with other platforms/tools. Throughout the past few years we have become more and more aware of what an essential role Clickbid plays in running a well organized fundraiser/event. We love the way all the features work together to create the bigger picture, covering all areas to make our fundraiser a success. We are able to set the fundraiser up weeks prior to the actual event date and Clickbid will walk through to make sure you are set for success. Customer service is second to none. They truly listen to their customers and make changes based on customer feedback, if merited.

Cons:

We haven't experienced any cons with Clickbid as they turn those into a Pro working with their clients and working through whatever may arise. Again, they truly listen to their customers and take the time to make things right, which is why we continue to return as a customer.

I got out of the paper trap and love Clickbid!

Pros:

2 years ago we moved our silent auction from paper to online with Clickbid. It made things SO MUCH easier and we raise more money! It is easy to add silent auction items and it is easy for people to bid - in fact, because they can bid from anywhere (vs at the event, in the silent auction room) we raise more money and people get in bidding wars!! We also love the reporting. Very easy reporting with valuable information about our event.

Cons:

I wish the event registration and silent auction modules were tied together better. It works, but it could work better.

I have used clicking for a large live and silent auction several years running.

Pros:

Super user friendly, flexible, constantly improving. I like that I can easily manage every detail of my event in one place.

Cons:

Hard to say. Each year I have used it, it's gotten better. My main complaint last year was that you could figure out which bidders were outbidding you but, this year, thats corrected. I do wish that you couldnt potentially just put in someone else its bidder number and bid so easily.

The best in the game — without a doubt! 🏆

Comments: I overall love using ClickBid. The perfect blend of features and support makes it an easy decision for us to continue with ClickBid. In comparison to its competitors, the ability to quickly get a team member to help us is amazing! Live chat support, quick email responses, zoom meetings, and night of support help is the biggest benefit.

Pros:

ClickBid is a super easy to learn, manage, and cost effective tool for my smaller nonprofit. The outstanding customer support during the prior months of my event and the night of is the best benefit! Their features are easy for day-of volunteers to learn in a pinch, and I truly believe the ClickBid team cares about my event's success. Any communication with ClickBid has been handled in a timely manner. 10/10 would recommend!

Cons:

In my opinion, the only thing that could use some improvements is the after-event reporting.

Excellent Customer Service

Comments: I used ClickBid for one of our charity events in 2015. It was the first time we took the leap and moved from a very tedious paper process to an online software. From the beginning ClickBid's customer service was excellent, they understood that we were new and they always had a solution for all of our issues. We were able to open the silent auction 3 days earlier which created a lot of buzz. We were able to achieve over 106% of the market value of the donated items, compared to 80% in previous years. They have the option of just donating cash online and that was a huge success for people that were not interested in the silent auction items. The check out process, which used to be a nightmare, was so fast and easy. We were just so pleased, and the customer rep onsite (Jennifer Ruprich) was excellent, she was very patient and helpful.
Pros -
1. Very easy to use for the bidders.
2. Check out process was AMAZING.
3. Batch uploading of pictures and items is a HUGE time saver.
4. Last minute donations were easily added to the catalog.
5. Their customer service is the absolute best.
6. Cash donations are easy to make. Cons
The comes are more for the Silent Auction team that is uploading the information.
1. Could not combine donations to group them as a package offering.
2. Had no control of the picture size.
3. Could not display multiple pictures for the same item.
4. Could not print out display sheets for each item.
5. Could not create a pdf of the catalog that looked presentable, with pictures.

Silent Auctions 2.0

Comments: - Increased revenue
- Increased amount of bids
- Better collection of attendee contact information
- Pre-event engagement

Pros:

We love using ClickBid! We have an annual event with a revolving door of committee members, so the reports are awesome and the instant data is fantastic compared to the use of paper sheets. We also love the ClickBid does not have a commission fee in their pricing like others we looked at. The system is very easy to use and ClickBid has a great team that has gone above and beyond for us.

Cons:

Really wish we could keep multi-years in the system for comparison/ease of historical overviews. There is sometimes a delay in the texting, which is problematic when you're trying to make real-time announcements to guests.

Thrilled with ClickBid!

Pros:

As a small but growing non-profit, we've been implementing new technology over the past year to streamline our processes. ClickBid is by far the most user friendly, comprehensive system we've put in place recently. Last year for our auction we used a pretty cheap but low functionality text-to-bid software from a local distributor and it was not a pretty experience. We're so thrilled that we found ClickBid and invested in the software! The entire auction went off without a hitch and the system was incredibly user friendly, intuitive, and had everything we needed (plus more) to successfully run our entire fund me appeal, silent auction, live auction, and check-in/check-out process. We paid for a dedicated customer adviser and it has been worth every penny. Their support is fantastic and their team is incredibly knowledgeable about the product as well as responsive to support needs. The average price of our silent auction items went up compared to last year and most importantly our guests had no problem using the system. I can't recommend ClickBid enough!

Cons:

Honestly, none. Worth the price entirely. If I had to pick a con it would be that we only have one event right now that we can use the system for, but hope to have more in the future to make the most of our one-year license.

Just Get ClickBid!

Comments: ClickBid is easy to use, customizable, and gives a level of professionalism to our event web pages. It helps us manage our ticket/table/sponsorship sales in a way that is accurate and saves our team time. The customer service with ClickBid is second to none. It's truly just a fabulous product that allows us to work more efficiently across internal teams and serves our donors and potential donors well.

Pros:

pros: easy to use (both for admins setting up the site and for donors/sponsors when making purchases or donations), THE BEST customer support, timely payouts, lots of options or customizations, captures all the information we need to efficiently document all aspects of a silent auction, easy to use to collect guest info.

Cons:

cons: as of right now, I don't believe there is a function for setting up table assignments based on the ticket/table sales in ClickBid. This would be extremely helpful if there was something like this.

Easy to use software and great solution for fundraising

Pros:

We have used ClickBid for our Silent Auction at our fundraising gala for 2 years now. It is extremely easy to use and train volunteers on. We get great results and our guests love the interactivity of our auction items. Plus it's relatively inexpensive compared to a lot of competitors products and allows you to purchase the elements you like rather than overpaying for software you don't want or need. Plus the on-site guest service representative is one of the best additions to a team of volunteers and staff on-site and the cost is more than worth the additional expense.

Incredibly user friendly,

Comments: With this software, people outside of the event can bid and win auction items. Are market is so much bigger now.

Pros:

I love how user friendly the software is - for admin and bidders. I love the tutorial videos. Its not too complicated that you can't master it in a short time. I love that you can make adjustments and see the results instantly. Its simplistic yet professional. I love that people can preview the auction items before event and those who can't be the event have a chance to bid and win auction items. I streamed line check out so much

Cons:

I wish there was a little more access to live help. The emails are helpful but during the last week before an event, you need more instanteous responses. I wish the cost was a little lower.

I have used Clickbid for three years and the system has worked very well for our event.

Comments: Allows people who do not attend the event participate. Easy closeing of event.

Pros:

I love the "fund a need" portion of the system and used the dashboard that worked great for our event. System was easy for most volunteers to use. I like the website tool as well for ticket sales and sponsor links.

Cons:

It is very time consuming to enter all of the auction items. The costs are a bit high. Clickbid takes a % of all credit card transactions. That is where they make their money so I think charging for additional services is overkill.

This is a super easy software to set up and easy to use for your bidders. Great customer service.

Comments: Higher bids. More bidders. Easier to set up and list items than paper bid sheets.

Pros:

Ease of use for all parties has made our event more successful. The representatives frokm Clickbid are pleasant and responsive. Our bidders have thanked us for making it possible to bjd remotely and choosing such user frienday software. The cost is amazing!

Cons:

Absolutely nothing! The only problem we experienced was at the end of the event, the internet access slowed down bidders. But, that was outside of Clickbid.

We have used ClickBid for a number of events. It's easy for our bidders to use.

Comments: We have seen our profits triple at our annual gala by going from paper bidding to mobile bidding. Guests really like it. They don't have to spend their evening hovering over paper bid sheets and can enjoy the gala.

Pros:

Reasonably priced. Easy for bidders to use. Very good customer service. Always enjoy having the ClickBid representatives assist at our events.

Cons:

I wish we could retain past events and pull auction listings from those events into a new event. I'd like to see a print manual rather than You Tube videos for user instructions. It would be nice if ClickBid was more comprehensive and included peer-to-peer fundraising, etc. I think it may be headed in that direction.

Second year of success with this platform

Comments: Amazingly responsive customer support line, who really take the time to understand what we're trying to get done.

Pros:

It was fun receiving instant texts on your phone when being outbid. Made the silent auction a week-long interactive game for our community. The live auction function allowed people not even in town to bid aggressively against the people in the room, which made for a fun atmosphere (and more dollars raised...) Appreciated the snapshot summary always available, and also, very easy to generate relevant reports after the event.

Cons:

We found the new, optional event ticketing function to be confusing and ultimately unnecessary. We knew going in that integration with the rest of the platform was still getting sorted out. We simply removed it midway through the process and everything worked fine.

UMD Athletics Fall Fling Dinner & Auction

Comments: This is our third year using ClickBid for our event. They have always been great to work with. Their customer support is outstanding!

Pros:

Ease of use.

Cons:

The ticketing and bidder systems do not "talk" to each other.

This is the fourth year awe used Click Bid - it gets better and better every year. People love it!

Comments: Our net income has improved dramatically.

Pros:

It's ease! When we first started we had many attendees scared to use the product. Change was uncomfortable for many. It ended up being no problem at all.

Cons:

Perhaps the search component can improve. There were times I wanted to find an item but have a little difficulty in doing so. I know it's hard to put so much data capability on a smart phone.

Clickbid has been a great addition to our annual school auction.

Pros:

Clickbid is easy to use, especially when adding items and bidders. I especially like the ability to use an excel spreadsheet & then import all of the info into the Clickbid platform.

Cons:

My biggest complaint about the Clickbid software is being stuck with some of the formatting. It would be nice to design the site to fit our own auction.

ClickBid was a great solution for our silent auction needs, especially for the mobile notifications.

Comments: An international, silent auction solution with mobile bidding and secure checkout options.

Pros:

The setup was pretty easy, including the website creation, getting items loaded into the auction, and adding bidders to the system. After the auction closed, collecting payments was also very easy using the Butler feature and gusts were happy knowing their credit card information was secure.

Cons:

The inability to customize some of the item layouts and the home page layout was a minor drawback. Allowing more CSS access to users with knowledge of how to customize would be great. Also, , my initial sales person was great, but once I was transferred to the standard customer support team, my experience greatly decreased. Customer Support consistently cut and pasted answers from the system (answers I had already read that didn't help) and never took the time to fully read my issue before jumping on the quickest and easiest answer. Several times, I got so frustrated with the support I was receiving, I went back to my sales person to get a good answer.