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About Atera

Atera is the all-in-one IT management platform that combines asset management with AI to supercharge efficiency. Try for free now!

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Pros:

Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

Cons:

Lack of some of the features that are presented in similar prices products.

Atera ratings

Average score

Ease of Use
4.6
Customer Service
4.5
Features
4.3
Value for Money
4.6

Likelihood to recommend

8.9/10

Atera has an overall rating of 4.6 out of 5 stars based on 399 user reviews on Capterra.

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Filter reviews (399)

Robert
Robert
Information Technology Manager in US
Verified LinkedIn User
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Atera is the clear winner in the IT management space

5.0 10 months ago

Comments: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Pros:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Cons:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Alternatives Considered: N-sight, Kaseya VSA and NinjaOne

Reasons for Switching to Atera: Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Paul
Paul
Technical Manager in United Arab Emirates
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Mid-level RMM and PSA solution

4.0 3 years ago

Comments: The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Pros:

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Cons:

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Alternatives Considered: ManageEngine ServiceDesk Plus and Autotask PSA

Reasons for Choosing Atera: LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Switched From: Freshdesk and GoTo Meeting

Reasons for Switching to Atera: The low cost was more appealing and the feature set looked like it was worth pursuing.

Atera Response

2 years ago

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!

Vineet
IT Manager in India
Government Administration, 1,001–5,000 Employees
Used the Software for: Free Trial
Reviewer Source

Comprehensive IT Management Simplified!

4.0 last month New

Comments: We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization.

Pros:

- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.

Cons:

- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments

Rob
Founder in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

If you don’t need a mobile app or decent support it’s OK

2.0 4 months ago

Comments: It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first

Pros:

The interface is clean and easy to navigate

Cons:

Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

Alternatives Considered: Syncro

Reasons for Choosing Atera: Wanted to have a platform that included RMM and PSA

Switched From: Zendesk Suite

Reasons for Switching to Atera: Cost per endpoint vs cost per user was a big factor

Abhishek
IT Infrastructure engineer in UK
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best RMM and ticketing Software

5.0 3 months ago

Comments: Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.

Pros:

Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts

Cons:

Support of Mac devices is minimum or nil

Alternatives Considered: ConnectWise ScreenConnect

Reasons for Switching to Atera: Per technician billing of Atera is best when compared to per end point billing of connect-wise

Verified Reviewer
Verified LinkedIn User
Medical Practice, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great, Especially for a 1-person IT Department

5.0 8 months ago

Comments: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Pros:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Cons:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Alternatives Considered: NinjaOne

Reasons for Switching to Atera: Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.

Verified Reviewer
Verified LinkedIn User
Legal Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Essential tools for onsite and remote IT

5.0 7 months ago

Comments: This is the second company I have been onsite IT for while using Atera.
- Good tools
- provides the majority of tools needed for systems monitoring and support.

Pros:

Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status.

Cons:

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available.

Kelly
Kelly
Owner in Canada
Verified LinkedIn User
Computer & Network Security, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

A leading per tech licenced RMM

5.0 5 months ago

Comments: We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it.

Pros:

I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.

Cons:

The inability to add month-to-month Technicians is if you’re on a yearly commit

Fernando
Administrative in Spain
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Atera keeps my IT business running smoothly with its easy-to-use interface and powerful features. Love it!

4.0 2 months ago

Pros:

Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time.

Cons:

Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization.

Caroline
Human Resource, Safety and Administration Coordinator in Kenya
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Remote Monitoring and Management Program

5.0 3 weeks ago New

Comments: Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support processes.

Pros:

Atera has improved customer satisfaction by handling support tickets which leads to customer retention.

Cons:

It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.

Rich
Owner and MSP in US
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Highly recommend Atera

4.0 5 years ago

Comments: Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Pros:

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Cons:

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Bhasker
IT Infra & Cloud Architect in US
Computer & Network Security, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Cost effective product

4.0 4 years ago

Comments: Better than our old RMM specially with cost and features that is offered.

Pros:

First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Cons:

Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

Alternatives Considered: ManageEngine Endpoint Central

Reasons for Choosing Atera: Solarwinds is expensive and complicated to use.

Switched From: SolarWinds Service Desk

Reasons for Switching to Atera: cost wise and we are not deploying to a enterprise level, we are a small scale only.

Atera Response

4 years ago

Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.

Brian
Owner in US
Computer Networking, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Impressive features.

5.0 2 years ago

Comments: Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

Pros:

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Cons:

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

Alternatives Considered: N-central

Reasons for Choosing Atera: Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features

Switched From: LogMeIn

Reasons for Switching to Atera: Didn't have as many features and charged per node not user

Atera Response

2 years ago

Hi Brian, Thanks for leaving a review for Atera's all-in-one platform! Happy to hear you like the long list of features we offer, and that using Atera has allowed your MSP to grow. Regarding any glitches or display issues, please reach out to our Support team about this. As for our pricing, we have a very unique model to price by technician instead of end-point, which ends up being very cost-effective for our customers.

Graham
Owner, Computer Technician in Canada
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Atera, a Strong Contender for anyone starting up an MSP-based business.

4.0 2 years ago

Comments: This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Pros:

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Cons:

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Alternatives Considered: NinjaOne

Reasons for Switching to Atera: I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Atera Response

2 years ago

Hi Graham, Thanks for taking the time to leave this detailed review of the Atera platform. We are very glad that you were drawn in by the pricing model, and that you like how often we release new features. Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact. Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future. We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features.

Verified Reviewer
Verified LinkedIn User
Computer & Network Security, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great startup PSA and RMM for MSPs

5.0 last year

Comments: Great, very high uptime and excellent performance

Pros:

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Cons:

Had to purchase the Splashtop unattended access option for $200 per year

Alternatives Considered: Kaseya VSA

Reasons for Choosing Atera: Slow performance across the board and the interface is not intuitive in Automate.

Switched From: ConnectWise ScreenConnect, ConnectWise PSA and ConnectWise Automate

Reasons for Switching to Atera: Lower initial cost and total cost of ownership

Josh
Networks and Systems Specialist in Canada
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great software that keeps getting better!

5.0 2 years ago

Comments: It's a great product at a great price. I hope they keep improving and listen to the community that uses it!

Pros:

It's easy to set up and use. All the features are there and they keeps adding more and fine tuning the experience.

Cons:

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). This feature is available in the regular version of Spashtop, the community has requested it numerous times but it still hasn't been implemented.

Atera Response

2 years ago

Hey Josh, Thanks for taking the time to leave this review. Happy to hear that you find Atera easy-to-use, and like the continually added features! Regarding multi-monitor support, you are able to do this with AnyDesk which is available on our Growth and Power subscription plans! Keep enjoying Atera, Josh!

Brad
Solutions Director in US
Information Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Does almost everything we need.

5.0 4 years ago

Comments: Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

Pros:

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

Cons:

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

Alternatives Considered: SYNCRO Web 2 Text Chat Software and NinjaOne

Reasons for Choosing Atera: ConnectWise Automate was overly complicated with a very high learning curve. Onboarding new techs and making changes that were rarely done were a nightmare. The cost for Connectwise was also getting to be very expensive for what we got out of it. Finally Connectwise Support has really fallen from when we signed on, to the point were the support was usless.

Reasons for Switching to Atera: Atera had the best all around feature set, as well as a simple billing solution that worked well with out budgeting.

Tim
owner in Netherlands
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great all-in-one integrated MSP/RMM service

3.0 2 years ago

Comments: I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

Pros:

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

Cons:

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

Alternatives Considered: GroundWork Monitor, Groundwork, N-central and MSP Manager

Reasons for Switching to Atera: complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team

Atera Response

2 years ago

Hi Tim, Thanks for leaving this great review. It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform). We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively!

Mike
Director of IT in US
Law Practice, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazing product that is growing and evolving

4.0 last year

Comments: The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them.

Pros:

The support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features.

Cons:

The inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors.

Alternatives Considered: NinjaOne and ConnectWise Automate

Reasons for Switching to Atera: Great value for the money. Great support staff.

Andre
Owner in Canada
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great value. The features and functions continue to grow and get better all the time.

4.0 4 years ago

Comments: Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.

Pros:

Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Cons:

Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

Marek
CEO in Poland
Financial Services, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Atera Review

4.0 last year

Comments: The platform provided a comprehensive suite of IT management tools that streamlined my operations and improved customer service. The integrated RMM capabilities, service desk, and reporting features were particularly valuable in maintaining the performance and security of my clients' systems. The intuitive user interface and ease of use made it simple to navigate and access the various features. While there were some limitations in customization, the core functionalities of Atera were reliable and effective. Overall, Atera proved to be a valuable solution for my IT management needs, helping me deliver efficient and high-quality services to my clients.

Pros:

One of the things I liked most about Atera was its all-in-one approach to IT management. The platform offered a comprehensive suite of tools and features that covered various aspects of IT support and service delivery. I particularly appreciated the integrated remote monitoring and management (RMM) capabilities, which allowed me to proactively monitor and maintain my clients' systems. The ticketing system and service desk were also well-designed, providing a centralized place to track and manage customer requests. Additionally, Atera's reporting and analytics features provided valuable insights into the performance and health of my IT infrastructure. Overall, the holistic approach of Atera simplified my IT management processes and improved efficiency.

Cons:

one aspect I liked least was the limited customization options in certain areas. While the platform offered a range of pre-built templates and workflows, there were instances where I wanted more flexibility to tailor the system to my specific needs. For example, I found some limitations in customizing the appearance and branding of the customer portal. However, despite these minor limitations, the core functionalities of Atera were robust and effective in meeting my IT management requirements.

Kaine
Owner in Canada
Used the Software for: 1+ year
Reviewer Source

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

5.0 7 years ago

Pros:

What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Cons:

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Heston
Sr. IT Network Engineer in Canada
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

CodeRight Corp First Review after 2+ years with a single Support User license

5.0 last year

Comments: The business model of Cost per Support Agent compared to Cost per End-Point is SO much better than any other competing product on the market.. especially for a small MSP like CodeRight just starting out less then 3 years ago with only 1 medium size client.

Pros:

The Atera agents ability to install many different remote access 3rd party software tools is so valuable. The support for MacOS and Linux is also critical. The easy of use to setup a new client and just get going is fantastic.. very low friction. very efficient.. easy to learn... and the online Docs are very good.

Cons:

I wish the web interface had a much more extensive and flexible SEARCH feature.. i need the ability to search through ALL meta data to find things faster when you have lots of clients

Jason
Jason
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Excellent value all around

5.0 5 years ago

Comments: This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size. I dont know that I could ask for more, very satisfied with this service.

Pros:

I love the amount of easy organization, the full functionality for device agent software, reporting, alerts, and overall ease of use that sits at the point of not being overblown and too much to work with.

Cons:

I have yet to find something I do not like, but I wish there was more granular control per agent on being able to select what is reported on for alerts.

Alternatives Considered: ConnectWise PSA

Reasons for Choosing Atera: Connectwise packages are more expensive and offer more then I would use as a small Service Provider.

Reasons for Switching to Atera: overpriced for small business affordability

Mark
Sr. Director of IT in US
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Invaluable IT Management Tool

5.0 2 years ago

Comments: Great. Couldn't run biz without you...

Pros:

Remote connectivity and alerting of critical mass on server infrastructure

Cons:

Customer support... All I ever hear is this is going to be added to the application soon regarding features and wish lists.

Atera Response

2 years ago

Hi Mark, Thanks for reviewing Atera - we are glad to hear that you find the platform "invaluable," and make full use of the alerting and remote connectivity capabilities. If you are having issues with customer support or are disappointed with feature implementation, I suggest that you reach out to [email protected].