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About kintone

Think about it. Build it. Kintone's visual application builder lets you create and customize enterprise apps, zero coding required.

Learn more about kintone

Pros:

We have now customized and created databases to track our cats (we're a cat rescue), their statuses, any medical visits and costs, and our donors, adopters and fosters.

Cons:

There is no calendar that can be used to show appointments, case dates, deadlines. Other than that, it does everything else.

kintone ratings

Average score

Ease of Use
4.5
Customer Service
4.6
Features
4.4
Value for Money
4.6

Likelihood to recommend

9.0/10

kintone has an overall rating of 4.7 out of 5 stars based on 154 user reviews on Capterra.

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Filter reviews (154)

Philipp
Philipp
Head of Finance and Administration in Japan
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Great software which allows to quickly optimize analog processes. Fits small and large organization

5.0 6 years ago

Pros:

Very easy to develop forms and workflows. User driven. Allows to deploy apps fast and supports quick changes based on user needs.

Cons:

The mobile version needs improvement and is not as user-friendly as the desktop version. A better mobile version would greatly add to the overall value of the software.

Cybozu Response

6 years ago

Thanks for the review! I will pass on your feedback about our mobile app. We are currently in Beta testing for Kintone Roam, a new version of our mobile app. This new app is intended for in-the-field Kintone users. If you'd like to check it out, please email [email protected].

Tara
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Takes the Stress Out

5.0 4 years ago

Comments: I have accurate reports, solid information and feel confident in my presentations because of the ability to have reports at my fingertips.

Pros:

I love that Kintone allows me to retrieve our data in an easy to understand way. I can pull reports, manipulate them and present the data easily.

Cons:

I wish it were a bit more flexible in regards to searching for information.

Cybozu Response

4 years ago

Hello Tara, Thank you for your wonderful review! We're glad to hear you are satisfied with Kintone, and find our product user-friendly. I've included a link below on how to search data in Kintone. Searching Data: https://get.kintone.help/k/en/user/search/search_details.html Please don't hesitate to reach out if you ever have any questions. We're happy to help! Best, Marie Kintone Customer Success

Ru
IT Support in US
Wholesale, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

It's A "OK" product

3.0 2 years ago

Pros:

It can assign someone with a certain task, and it's easy to create some easy apps.

Cons:

It cannot do certain things like anker link. It is very inconvenient that it cannot do something easy like this.

Cybozu Response

last year

Hello Ru, Thank you for your positive feedback! We're happy to hear that Kintone's application development and task management capabilities are working well for your business. That being said, your feedback regarding anchor link is noted and passed to our product team. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Russell
Consultant in US
Information Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Value and Easy to Use

5.0 4 years ago

Comments: Great, customer support has been easy to use and the staff is very knowledgable about the product.

Pros:

Kintone is easy to customize without coding knowledge and offers almost all of the functionality of products that are 5x as expensive.

Cons:

Integrations with other programs need to be refined and the ability to reverse a step in the process management system would be really helpful.

Cybozu Response

4 years ago

Hello Russel, Thank you for your great review. We're glad to hear you enjoy Kintone's flexibility and functionalities! As for the integrations, we have Kintone Developer Program; Help and support on plugins, integrations, technical assistance can be found here. Kintone Developer Program: https://developer.kintone.io/hc/en-us You can set up Process Management so the status can be reversed. I would be happy to connect you with your Customer Success rep to help set this up on your domain! Our team is always glad to help you if you need any further support. Best, Marie Kintone Customer Success

Ben
Project Manager in US
Printing, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great product!

5.0 4 years ago

Comments: We have automated our quoting process, our freight shipping process, our purchasing process, and many other procedures with Kintone. If there's a problem, chances are, we can fix it with Kintone.

Pros:

I love the custom nature of the software and the ability to customize every app with JavaScript. Offbeat Press is a custom screen printing company so everything we do is custom and we need a software that can keep up with all of our custom needs. Kintone does that.

Cons:

If you don't have experience with JavaScript, it can become a little more expensive for various add-ons, but not much. And, at the end of the day, that's not a con against Kintone. It's a con against whoever is building the apps.

Cybozu Response

4 years ago

Hello Ben, Thank you for your great review! Happy to hear that you enjoyed the flexibility of our product. As you may already know, we have Kintone Developer Program for help and support on plugins and integrations. Kintone Developer Program: https://developer.kintone.io/hc/en-us Please don't hesitate to reach out if you ever have any questions. We're happy to help! Best, Marie Kintone Customer Success

Mary Kaye
President in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Kintone Platform Review

5.0 5 years ago

Comments: Great support.

Pros:

Love the use of plug-ins and modular programming. As a former Sr. Sys. Analyst in the utility industry, I was impressed with the ease of use of the Kintone product and the ability to come up to speed to develop a useful program.

Cons:

Did not find any negatives. Looking forward to the evolution of our software.

Cybozu Response

5 years ago

Hello Mary Kaye, Thank you for your great review. We're glad to hear you are satisfied with Kintone, and find our product user-friendly. Please feel free to reach out if you ever have any questions or assistance. Best, Marie Kintone Customer Success

Betsy
Senior Network Administrator in US
Food Production, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A great fit for our company

5.0 10 months ago

Comments: We researched and purchased Kintone to replace a paper process that had been taken advantage of. We needed a software that we could program several programs. We also needed these programs to have process management checks and balances and an audit trail. Kintone seemed to fit all of our needs. We've been very happy with the program and how easy it has been to use.

Pros:

It is very user friendly, very easy to setup new applications. Support is easy as well, quick responses. The process management piece is very simple to setup. There are lots of add-ins that are free or for purchase that make it even more useful.

Cons:

There are no cons at this time. It has done everything we've needed it to.

Shin
president in US
Wholesale, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Enhance your team collaborations & save your time!

4.0 10 months ago

Comments: It's just so great! We used to ask constantly to other members where the documents were filed and trying to look back at our last quote, last project, last shipping documents, etc.

Pros:

Ease of use, coming up and making our own apps.

Cons:

It can't email documents from the app.

Pamela
Office Manager in US
Law Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Perfectly suited to our needs.

5.0 10 months ago

Comments: Our firm has been more organized and our work product is more streamlined. Deadlines don't get missed and we love that the software keeps track of the changes made, as well as who made them.

Pros:

This program is easily customizable. Perfect for keeping our team on task and preventing them from missing critical dates and response deadlines.

Cons:

I can't think of anything I dislike about this software.

Grace
Assistant Vice President in US
Construction, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Kintone saved the day when I couldn't find any service that fit my business.

5.0 10 months ago

Comments: Overall, we love this program. It's currently used by 10 folks but will be used wider soon!

Pros:

Customer service! They respond within hours and are always free to meet with me when I have a new request on ways to customize the platform to fit my specific business' needs.

Cons:

When filtering by a piece of data that contains letters, you have to ensure all data that is entered is done exactly the same (even with capitalization) or you will miss data. It would be great for the program to pick up all data despite this. Ex. Addresses are entered by my team and might say "630 S San Pedro" while others say "630 san pedro".

Sandra
CEO in Australia
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Increased productivity and time to focus on value add/business growing activities

5.0 2 years ago

Comments: Our organisation was driven by spreadsheets and staff worked incredibly long hours and we imposed inefficient processes that were time consuming on our contractors. We have more than halved the amount of time required to undertake basic operational tasks and similarly reduced non-value adding effort on the side of our contractors. Our corporate knowledge is now supported by a strong and secure auditable system. The Kintone team have been exceptional in assisting us to realise our business vision with regard to systems.

Pros:

Kintone was flexible enough to be allow us to re-create our somewhat unique business requirements from data collection, to workflow, to linking with other systems such as Formstack, Docusign and Xero, to communicating with contractors and customers. We were able to eliminate as much mundane and time consuming activities as possible to ensure that the only interventions required by staff members is to "add some value".

Cons:

It is a little clunky around external organisations and users which we need to duplicate and link as organisations/contacts with departments/users

Cybozu Response

2 years ago

Hi Sandra, We appreciate your positive feedback. We are glad Kintone's is helping your business increase productivity. Your comment regarding clunkiness will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Mary
Brand and Learning Content Manager in US
Transportation/Trucking/Railroad, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Kintone Provides an Intuituve Citizen Developer Tool that Novices Can Set Up in Minutes

4.0 2 years ago

Comments: Very impressed with how straight-forward the product is, how down-to-earth and helpful sales and support staff are. There were no surprises. No "temporary" pricing. What you see is what you get, and it has greatly improved our content management and work flow process. A bit plus is the ability to link apps so that matching fields can be automatically populated, avoiding wasteful double data entry.

Pros:

Kintone was so easy; logical interface with drag-and-drop functionality that makes creating your first app easy. Or you can upload a spreadsheet and decide how you want the data to display.

Cons:

Some of the functionality, such as setting up reminders, was complicated and required assistance from customer support. There is no way to "mass delete" notifications.

Cybozu Response

2 years ago

Hi Mary, Thanks for your positive feedback. We are glad Kintone is helping your business. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Kimberly
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Kintone Makes Reports Easy

4.0 5 years ago

Comments: The data allows me to understand our target audience and see when the dynamics of our audience change over time. For example, we always assumed that 90 percent or more of our audience was low income. Now that we have more data entered into Kintone, I see that our audience is 80 percent low income. This reflects the shift in our local population, but it wasn't until we had more data in Kintone that I could see our assumption was wrong.

Pros:

It's a comprehensive database that helps me wrote reports to funders. It allows me to customize the data I collect and easily make changes as needed.

Cons:

I wish there was an app that I could easily use on my phone in the field without having to use the desktop version.

Cybozu Response

5 years ago

Hi Kimberly, Thank you for your feedback! We've been making some major updates to our Kintone mobile app since the beginning of the year. This will allow you to work on your phone from anywhere. It is available in both Google Play and the IOS store. Best, Larissa Kintone Customer Success

Stephen
Business Development in US
Wholesale, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Kintone is like legos in the CRM world

5.0 2 years ago

Comments: Superb, we have been very thankful and I am positive it has more than paid for itself in time savings and reminders of previous conversations that led to upsells.

Pros:

You can build it just about any way you want to fit your needs.

Cons:

There are some limitations on what you can do based on what plug ins are available.

Cybozu Response

2 years ago

Hi Stephen, We appreciate your positive feedback. We are glad Kintone's customizability is helping your business. We love your comment about Kintone as legos in the CRM world, which is very apt! Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Bhargav
Digital Marketing Specialist in India
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Best tool for increase your productivity

5.0 2 years ago

Comments: Kintone is very powerful software for companies that need to be more productive in less time. I have used Task Management feature of this tool and it's works effortlessly. I have setup multiple projects with this software and manage my tasks flawlessly.

Pros:

Task and Projects Management features are perfect for managing your workflow. I specially like one more feature that sends alerts notifications about your work progress. This software is very easy to use and generate more productivity in less time.

Cons:

I used this software for Task Management, for that I didn't find any disadvantage.

Cybozu Response

2 years ago

Hi Bhargav, We appreciate your positive feedback. We are glad Kintone's task management capabilities are helping your business. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Etsuko
Sr. Operations Manager in US
Museums & Institutions, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great support, value and versatility

5.0 4 years ago

Comments: Kintone reduced our paperwork and provided a platform to share information across our organization. Very happy that we are on it now. Great value.

Pros:

Versatility and the great support we get. Our Kintone reps are so helpful and flexible and go beyond our expectations to make sure that we have solutions to our problems.

Cons:

Though our reps provided more than enough help for us to kickstart our learning curve, it may have been useful if there were standard templates for popular usages so that beginners do not need to start from scratch. Various templates may also give us ideas on how others are using Kintone.

Cybozu Response

4 years ago

Hello Etsuko, Thank you for your wonderful review! Happy to hear you were able to reduce your paperwork and manage information effectively within your organization. We have Kintone Marketplace which provides app templates that can be used for different purposes. Creating an App from the Marketplace: https://get.kintone.help/k/en/user/create_app/add_app_store.html Another great resource is our Customer Stories (https://www.kintone.com/customer-stories/). There you can see how kintone is being used in various departments across various industries. Please feel free to reach out if you have any questions! Best, Marie Kintone Customer Success

Karlee
Community Coordinator in US
Alternative Dispute Resolution, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Happy with Kintone!

4.0 6 years ago

Comments: Kintone allows us to be as detailed and specific in capturing information as we desire to be while remaining clean & simple to use. We feel confident that we will be a more successful organization because of Kintone.

Pros:

This software is completely customizable. It is easy to use & makes us feel empowered in the success of our organization.

Cons:

It takes some additional steps to get all of reporting done than the site we used previously. However, the detailed information we are capturing, the customization of that information, especially the transparency of knowing exactly how that information is being captured & translated, outweighs the additional time reporting takes.

Cybozu Response

6 years ago

Hi Karlee, Thank you for your review! Really happy to hear about all the great things you and your organization have been able to accomplish with Kintone. We're glad that our platform has been able to help you grow! Please feel free to reach out if you ever need help with anything! Best, Kevin Kintone Customer Success

Kateřina
Study Coordinator in Czechia
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

kintone Review

5.0 2 years ago

Pros:

Kintone is user friendly and cloud based (accessible from any device). It is easy to share files and documents via Google Drive or Dropbox which can be easily integrated in kintone.

Cons:

As it is a cloud-based tool, it requires an access to the internet and with a poor access to the internet the work is really annoying. Otherwise I didn't find any disadvantages.

Cybozu Response

last year

Hello Katerina, Thank you for your positive feedback! We're happy to hear that Kintone's user-friendliness is working well for your business. Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Remus
Head of Production and Quality in US
Used the Software for: 6-12 months
Reviewer Source

Makes managing data "manageable" for the non-IT employees

5.0 6 years ago

Pros:

Most functions are easy to use . Easy to create your own database from scratch or by migrating data from various files. Love the fact that I was able to add 1 user at a time - allowing me time to learn and pass on some knowledge to the next user . The ability to link multiple apps thru very useful functions ( lookup ) works perfect for me

Cons:

Online support ( help ) - very limited - when trying to find some guidance on how to set up your "newly invented " app , if you search the HELP or "google it" you will not get many answers or very well explained answers.

Cybozu Response

6 years ago

Hi Remus! We are currently updating all of our help materials and would love to hear any specific feedback you have. Also, don't hesitate to reach out to [email protected] if you ever need assistance. Our team would love to review your apps!

Nacky
Senior Data Analyst in Philippines
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Versatile and Efficient business platform.

4.0 2 years ago

Pros:

This platform works with a variety of business models. Given that it doesn't require coding, the majority of its functions are simply and easy to use. The flexibility allows it to satisfy our currently requirements at acceptable level.

Cons:

As a techy person, this platform is too simple as it doesn't require coding. However, I would really like to see how it's been done on the background. Also, adding more features would be beneficial such as sorting of apps based on personal preference rather than when it was made.

Cybozu Response

last year

Hello Nacky, Thank you for your positive feedback! We're happy to hear that Kintone's versatility and flexibility is working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Andrea Yarlyn
Andrea Yarlyn
owner in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

The revolutionary tool that changed the way I manage my data and collaborate as a team.

4.0 last year

Comments: I really like the drag and drop capabilities that allowed me to create and customize my own database applications without the need for prior programming knowledge.

Pros:

It's great, it allows me to centralize all my information in one place which made collaboration and project management much easier.

Cons:

There are some specific features or settings that I would like to be able to modify or adapt to further suit my needs and work processes.

Cybozu Response

last year

Hello Andrea, Thank you for your positive feedback! We're happy to hear that Kintone's data management and customization capabilities are working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Toshiyuki
SVP of Corporate Operations in US
Restaurants, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

kintone

5.0 2 years ago

Comments: Very good.

Pros:

Workflow process management, auto-notification, detailed level setting of permissions

Cons:

Project management feature is not strong enough.

Cybozu Response

last year

Hello Toshiyuki, Thank you for your positive feedback! We're happy to hear that Kintone's workflow, notification and permission-setting capabilities are working well for your business. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Verified Reviewer
Verified LinkedIn User
, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Kintone helps make our teamwork more productive and gives us power to manage our business.

5.0 7 years ago

Pros:

Kintone makes any business better by allowing self-designed business processes. Everything is built & nested within our collaborative work-space leading to a lead in proficiency. It's also extremely easy to use to stay on top of key notifications throughout the day.

Cons:

Workspaces you join can sometimes be cumbersome if you're accustomed to another layout but it gets easy quickly. Sharing applications & stats can sometimes take a moment to upload but only when collaborating simultaneously.

Celynna
Office Manager in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome for all businesses

5.0 2 years ago

Pros:

creating a platform thats is user friendly, and easy to create

Cons:

Plug-ins it was hard to determine what was the appropriate plug-in that i would need.

Cybozu Response

2 years ago

Hi Celynna, We appreciate your positive feedback. We are glad Kintone's user-friendliness is helping your business. Please do not hesitate to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions regarding plug-ins or other concerns Warm regards, Kintone Team

Caleb
professor in US
Research, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use

5.0 5 years ago

Comments: We used this software for case management services. All managers love this program due to its easy management program.

Pros:

Easy to learn and use this program -- Kintone is easy to use, modify and revise the functions to keep a project alive.

Cons:

For the last two years, we did not find any issue of using this program. All functions and programs were great for managing a project.

Cybozu Response

5 years ago

Hello Caleb, Thank you for your great review! We're happy to hear that you find our product easy to use, and excited to see you further develop your project management solution and more. Please feel free to reach out if you ever have any questions or assistance. Best, Marie Kintone Customer Success