18 years helping British businesses
choose better software

About kintone

Kintone is a customizable workplace platform that lets you manage your team’s data, tasks, and communication in one central place.

Learn more about kintone

Pros:

We have now customized and created databases to track our cats (we're a cat rescue), their statuses, any medical visits and costs, and our donors, adopters and fosters.

Cons:

There is no calendar that can be used to show appointments, case dates, deadlines. Other than that, it does everything else.

kintone ratings

Average score

Ease of Use
4.5
Customer Service
4.6
Features
4.4
Value for Money
4.6

Likelihood to recommend

9.0/ 10

kintone has an overall rating of 4.7 out of 5 stars based on 154 user reviews on Capterra.

Have you used kintone before?

Share your experiences with other software buyers.

Filter reviews (154)

Juan Carlos
Juan Carlos
SEO in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Increase your productivity and transform your workflows

4.0 2 years ago

Comments: My experience is very positive. The platform has given me the flexibility and ability to build and customize apps without any programming knowledge. I can tailor my workflows to my specific needs and streamline my processes for greater efficiency.

Pros:

What I like the most is its ease of use and its ability to customize and adapt applications without having any programming knowledge. I can create and modify workflows according to my specific needs.

Cons:

One of the things that I did not like very much was the limitation in terms of the ability to customize the design of the applications. Although I can customize the fields and workflows, I would like more customization options in terms of appearance and aesthetic design.

Cybozu Response

last year

Hello Juan, Thank you for your positive feedback! We're happy to hear that Kintone's application development and customization capabilities are working well for your business. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Courtney
Operations in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Love Kintone for Data Entry, Work flow and Project Management

5.0 2 years ago

Comments: I absolutely love Kintone! It has modernized our business & reduced data duplication. We now have a project management tool and can see tasks being done among the team in real time. It has highly reduced the amount of emails and outlook calendar reminders, since I can set automatic notifications and reminders. The team I work with at Kintone has been a tremendous help anytime I have questions about implementing new processes. The sky is the limit and I am excited to see things evolve!

Pros:

It is easy to build apps that speak to one another, separating departments but not having to duplicate data

Cons:

Its hard to import when there are multiple tables or when there is a lookup field in an app. sometimes I can search a field from the drop down by typing out the word and sometimes that feature is unavailable. It would be nice to have more native plugins with better instructions

Cybozu Response

last year

Hello Courtney, Thank you for your positive feedback! We're happy to hear that Kintone's application development and collaboration capabilities are working well for your business. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Ru
IT Support in US
Wholesale, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

It's A "OK" product

3.0 2 years ago

Pros:

It can assign someone with a certain task, and it's easy to create some easy apps.

Cons:

It cannot do certain things like anker link. It is very inconvenient that it cannot do something easy like this.

Cybozu Response

last year

Hello Ru, Thank you for your positive feedback! We're happy to hear that Kintone's application development and task management capabilities are working well for your business. That being said, your feedback regarding anchor link is noted and passed to our product team. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

James
IT System & Security Administrator in US
Machinery, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Kintone help smooth daily operations

5.0 2 years ago

Comments: so far so good, Kintone suites most of our company needs and has potential to serve in more areas.

Pros:

process management, document organization, customized space for different department, workflow tracking and automation. easy to create app for different purpose.

Cons:

user management and some database integration need improve, but since it's fairly new system compare to others, it's understandable, need to collect more user data and feed backs.

Cybozu Response

2 years ago

Hi James, We appreciate your positive feedback. We are glad Kintone's different features are helping your business. Your feedback regarding user management and database integration will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Andrew
Sales Manager in US
Mechanical or Industrial Engineering, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

I Highly Recommend Kintone

5.0 2 years ago

Comments: It has greatly helped us to organize our data in one location. It is also the place where people can get the most updated copy of information. We usually update catalogs, pictures, data sheets and so employees usually have several copies and different versions. It's great to know which one is the most updated copy to use, for example. Love how you can customize the data fields to your specific needs.

Pros:

I like how you can easily customize data fields and organize information in a completely custom way.

Cons:

When you create a table inside an app, it would be nice to be able to auto sort them and/or use filters. Please make more native Kintone plugins for further customization!

Cybozu Response

2 years ago

Hi Andrew, We appreciate your positive feedback. We are glad Kintone's customizability is helping your business. Your comment regarding creating a table in an app will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Verified Reviewer
Verified LinkedIn User
Food & Beverages, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great software for CRM

5.0 2 years ago

Comments: A good platform that saves a lot of time, good customer support, suitable for many companies.

Pros:

A good program for managing CRM operations, it helps a lot in automating spreadsheets, also makes it much easier to issue and track reports, offers a free trial, frankly I highly recommend it to increase work efficiency.

Cons:

Indeed, it is an almost complete program, but it is preferable to constantly develop by adding new features, especially with regard to dealing with data.

Cybozu Response

last year

Hello, Thank you for your positive feedback! We're happy to hear that Kintone's CRM capabilities are working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Tara
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Takes the Stress Out

5.0 5 years ago

Comments: I have accurate reports, solid information and feel confident in my presentations because of the ability to have reports at my fingertips.

Pros:

I love that Kintone allows me to retrieve our data in an easy to understand way. I can pull reports, manipulate them and present the data easily.

Cons:

I wish it were a bit more flexible in regards to searching for information.

Cybozu Response

5 years ago

Hello Tara, Thank you for your wonderful review! We're glad to hear you are satisfied with Kintone, and find our product user-friendly. I've included a link below on how to search data in Kintone. Searching Data: https://get.kintone.help/k/en/user/search/search_details.html Please don't hesitate to reach out if you ever have any questions. We're happy to help! Best, Marie Kintone Customer Success

Russell
Consultant in US
Information Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Value and Easy to Use

5.0 5 years ago

Comments: Great, customer support has been easy to use and the staff is very knowledgable about the product.

Pros:

Kintone is easy to customize without coding knowledge and offers almost all of the functionality of products that are 5x as expensive.

Cons:

Integrations with other programs need to be refined and the ability to reverse a step in the process management system would be really helpful.

Cybozu Response

5 years ago

Hello Russel, Thank you for your great review. We're glad to hear you enjoy Kintone's flexibility and functionalities! As for the integrations, we have Kintone Developer Program; Help and support on plugins, integrations, technical assistance can be found here. Kintone Developer Program: https://developer.kintone.io/hc/en-us You can set up Process Management so the status can be reversed. I would be happy to connect you with your Customer Success rep to help set this up on your domain! Our team is always glad to help you if you need any further support. Best, Marie Kintone Customer Success

Ben
Project Manager in US
Printing, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great product!

5.0 5 years ago

Comments: We have automated our quoting process, our freight shipping process, our purchasing process, and many other procedures with Kintone. If there's a problem, chances are, we can fix it with Kintone.

Pros:

I love the custom nature of the software and the ability to customize every app with JavaScript. Offbeat Press is a custom screen printing company so everything we do is custom and we need a software that can keep up with all of our custom needs. Kintone does that.

Cons:

If you don't have experience with JavaScript, it can become a little more expensive for various add-ons, but not much. And, at the end of the day, that's not a con against Kintone. It's a con against whoever is building the apps.

Cybozu Response

5 years ago

Hello Ben, Thank you for your great review! Happy to hear that you enjoyed the flexibility of our product. As you may already know, we have Kintone Developer Program for help and support on plugins and integrations. Kintone Developer Program: https://developer.kintone.io/hc/en-us Please don't hesitate to reach out if you ever have any questions. We're happy to help! Best, Marie Kintone Customer Success

Verified Reviewer
Verified LinkedIn User
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Kintone - bringing the team together

5.0 6 years ago

Pros:

This software is most helpful in the way that everyone can stay connected while having clearly defined roles for each user. No one sees anything they are not supposed to see. As the administrator, I am able to see everything in one place which is tremendously valuable in how much time it saves.

Cons:

It does take a lot of time to set up the software. It is very much an investment that will pay off, but you need to be ready to spend some time getting it to where you want it to be.

Cybozu Response

6 years ago

Thanks so much for your feedback! Happy to hear you are making good use of our awesome permission settings! Best, Larissa Kintone Customer Success

Verified Reviewer
Verified LinkedIn User
Information Services, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Enhancing Productivity through kintone

5.0 2 years ago

Pros:

I love how easy it's to use kintone, it has an intuitive interface that allows users of any background to build their apps without the need for extensive coding knowledge.

Cons:

can't recall any limitations, it was great for our needs (maybe occasional delays in response time for certain inquiries, which was not a big issue)

Cybozu Response

last year

Hello, Thank you for your positive feedback! We're happy to hear that Kintone is easy to use and is working well for your business. Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Letlet
Sales and Marketing in Philippines
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Is kintone the Answer to Your Business Needs? Our Comprehensive Review

4.0 2 years ago

Comments: The requirement for a bespoke application to manage leads and track our sales pipeline is one of the most significant business issues that we have been able to resolve with this software. We were able to create a solution that met our specific requirements without requiring extensive coding knowledge or IT support thanks to the dashboards, workflows, and forms that are highly customizable with kintone.We have reaped a tremendous amount of benefits. The collaboration and communication features of Kintone are one of my favorite features. Our team can collaborate effectively with real-time data and graphing features, automatic notifications, and a centralized workspace. We are able to keep up with our sales pipeline, share important information and updates, and utilize the most recent data to make educated decisions.Overall, I've had a very good experience with Kintone. Even though there are some drawbacks, like the high price and limited integration options, we've found that the benefits more than make up for the cost.

Pros:

I've struggled to find a platform that, as the owner of a small business, can assist me in developing bespoke applications that meet my specific requirements without costing a fortune. This is why I was thrilled to learn about Kintone. I can create forms, workflows, and dashboards that meet my specific needs using the platform's extensive customization and adaptability, even without extensive coding experience.The features for collaboration and communication in Kintone are one of my favorite features. My team can collaborate effectively with real-time data and graphing features, automatic notifications, and a centralized workspace. We can also create guest workspaces for customers and partners outside the company, making project collaboration simple.In general, Kintone has been an excellent tool for streamlining our business procedures and enhancing internal communication and teamwork.

Cons:

Kintone has a few great features, but there are also some drawbacks to think about. The limited options for integration are one of the drawbacks. As a user, I've discovered that, in comparison to some other low-code development platforms, kintone doesn't integrate with as many third-party tools and services. This can be constricting. For instance, I use a project management software that Kintone does not currently support, so I must manually transfer data between the two platforms.The price is another drawback. Despite the fact that kintone may provide more advanced features and functionality than some other platforms, its price can be quite high, particularly for startups or smaller businesses with limited budgets. Overall, even though kintone might not be right for everyone, it's important to weigh the benefits and drawbacks and decide if the platform's features and functionality are worth the cost and possible restrictions on integration options.

Cybozu Response

last year

Hello Letlet, Thank you for your positive feedback! We're happy to hear that Kintone's collaboration and customization capabilities are working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Sandra
CEO in Australia
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Increased productivity and time to focus on value add/business growing activities

5.0 2 years ago

Comments: Our organisation was driven by spreadsheets and staff worked incredibly long hours and we imposed inefficient processes that were time consuming on our contractors. We have more than halved the amount of time required to undertake basic operational tasks and similarly reduced non-value adding effort on the side of our contractors. Our corporate knowledge is now supported by a strong and secure auditable system. The Kintone team have been exceptional in assisting us to realise our business vision with regard to systems.

Pros:

Kintone was flexible enough to be allow us to re-create our somewhat unique business requirements from data collection, to workflow, to linking with other systems such as Formstack, Docusign and Xero, to communicating with contractors and customers. We were able to eliminate as much mundane and time consuming activities as possible to ensure that the only interventions required by staff members is to "add some value".

Cons:

It is a little clunky around external organisations and users which we need to duplicate and link as organisations/contacts with departments/users

Cybozu Response

2 years ago

Hi Sandra, We appreciate your positive feedback. We are glad Kintone's is helping your business increase productivity. Your comment regarding clunkiness will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Nacky
Senior Data Analyst in Philippines
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Versatile and Efficient business platform.

4.0 2 years ago

Pros:

This platform works with a variety of business models. Given that it doesn't require coding, the majority of its functions are simply and easy to use. The flexibility allows it to satisfy our currently requirements at acceptable level.

Cons:

As a techy person, this platform is too simple as it doesn't require coding. However, I would really like to see how it's been done on the background. Also, adding more features would be beneficial such as sorting of apps based on personal preference rather than when it was made.

Cybozu Response

last year

Hello Nacky, Thank you for your positive feedback! We're happy to hear that Kintone's versatility and flexibility is working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Verified Reviewer
Verified LinkedIn User
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

The People make the Product

5.0 6 years ago

Comments: Transitioned a complex database with many "many to many" relationships which don't seem to something the designers at Kintone make a priority but thanks to experts and determined support from the team, we've figured most things out. We have a lot of work to do yet and it can feel daunting but thanks to the support, it is doable.

Pros:

The support. Figuring things out wasn't intuitive for me and without the support team, I'd likely not have seen the transition through. The team was unbelievably patient and kind and smart about ensuring we didn't get it fast...but correct. Support team truly was the best value and made all the difference in the world.

Cons:

Challenging to use and learn. Lack of comprehensive tutorials. I would always search first for help but only found very basic guidance which made me feel terrible for always having to turn to support team to figure things out. The product is great if you are very tech savvy and have advanced skills... or if you have the team for support. But if we had to go this alone, we'd never have endured.

Cybozu Response

6 years ago

Hi there, Thank you for your review! Our support team truly appreciates all of your feedback, and we're always happy to help whenever you need it. Don't hesitate to reach out if you ever need assistance! Best, Kevin Kintone Customer Success

Leo
Software Engineer in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Kintone is ideal for people who are looking for highly customizable platform.

5.0 2 years ago

Comments: In general, I have been very happy using Kintone, I have built a variety of customized solutions using Kintone and I am hoping to do more.

Pros:

Flexibility is what I love about Kintone. It has core features needed to handle many type of workflow in many industries. For those that are looking for more, It is also very easy to implement additional functionality and work with API from other system.

Cons:

The UI really could use some work. As far as I think the UX is great, UI is struggling to hit good impressions.

Cybozu Response

2 years ago

Hi Leo, We appreciate your feedback. We are glad Kintone's customizability is helping your business. Your comment regarding Kintone's UI will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Kimberly
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Kintone Makes Reports Easy

4.0 6 years ago

Comments: The data allows me to understand our target audience and see when the dynamics of our audience change over time. For example, we always assumed that 90 percent or more of our audience was low income. Now that we have more data entered into Kintone, I see that our audience is 80 percent low income. This reflects the shift in our local population, but it wasn't until we had more data in Kintone that I could see our assumption was wrong.

Pros:

It's a comprehensive database that helps me wrote reports to funders. It allows me to customize the data I collect and easily make changes as needed.

Cons:

I wish there was an app that I could easily use on my phone in the field without having to use the desktop version.

Cybozu Response

6 years ago

Hi Kimberly, Thank you for your feedback! We've been making some major updates to our Kintone mobile app since the beginning of the year. This will allow you to work on your phone from anywhere. It is available in both Google Play and the IOS store. Best, Larissa Kintone Customer Success

Raed
Database manager in US
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Kintone is simply amazing

5.0 2 years ago

Pros:

Easy to use and has many functions that can make life easy for users

Cons:

The downtime is frequent but they do it during weekends so it’s not that big of a deal

Cybozu Response

2 years ago

Hi Raed, We appreciate your positive feedback. We are glad Kintone is helping your business. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Mark
Business Analyst in US
Construction, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Big business tool for a little price

5.0 2 years ago

Comments: We have built several databases for different operational areas. This has helped us track and store information about our facilities, vendors, and personnel. The notifications are especially helpful for stakeholders to get alerts when new records are added or comments are made, allowing them to quickly perform the next step in a process.

Pros:

The product was so easy to deploy and easy to train people on. The price cannot be beaten. We switched over from Quickbase, which was much more expensive and less intuitive.

Cons:

Print formatting leaves a little to be desired

Cybozu Response

2 years ago

Hi Mark, We appreciate your positive feedback. We are glad Kintone's pricing and database features are helping your business. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Excellent tools

5.0 7 years ago

Pros:

Is a tool that allows me a much faster work than normal, I recommend 100%, does not need any type of update or changes, because it is an excellent application, recommended.

Cons:

I do not have any type of complaint regarding this application because it has an excellent performance, I recommend it to all

Cybozu Response

7 years ago

Thanks for the review! We really appreciate your feedback.

Tina
Manager Online Solutions in US
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Kintone review

2.0 2 years ago

Comments: Hope for further future enhancements to make it more user friendly

Pros:

It is better than what we had but that is not saying much. I am hoping that future enhancements will make it better.

Cons:

Every time I click on an app etc. it keeps opening a new tab.

Cybozu Response

2 years ago

Hi Tina, We appreciate your feedback. Your comment regarding Kintone's user-friendliness will be duly noted and passed over to the product team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Remus
Head of Production and Quality in US
Apparel & Fashion, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Data made easy - no experience necessary !

5.0 6 years ago

Comments: Excellent ! While the self serve help center has its limitation , my overall experience is positive because when I reached out to someone in the Kintone team , I always got the answers that I was looking for.

Pros:

I like the fact that I was able to figure it out by myself , without the need to run to IT , as we all know that once IT is involved you usually get something that work for them and not for the end user.

Cons:

There is nothing I dislike , although I would want to see a more in depth self serve help center . In the current form when you search for solutions on how to solve a problem ( problem in terms of figuring out how to build exactly what you need, not system being down or the like) you might get lucky and find something that will help you. In my view , it would help if customer generated "help solutions" would be made available.

Cybozu Response

6 years ago

Hi Remus, Thank you very much for your review! We're always looking for new suggestions for our help center and support, so we appreciate your feedback and are happy to help any time! Best, Kevin Kintone Customer Success

Mitali
Social Media Marketer in India
Marketing & Advertising, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Kintone: Perfect Solution For Project Planning

5.0 2 years ago

Comments: Kintone is very powerful software that helps all the companies to handle multiple projects and improve their results. I'm using this tool for projects planning and task management with my team.

Pros:

The Software offers great features to perfectly planning your project work with your team and generate effective result. It's very easy to use and eye-catchy UI.

Cons:

Personally, I didn't face any issue with the tool right now.

Cybozu Response

last year

Hello Mitali, Thank you for your positive feedback! We're happy to hear that Kintone's project planning capabilities are working well for your business. Please reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team

Jassem
Customer Service Manager in Philippines
Education Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

User Friendly

5.0 2 years ago

Pros:

It is easy to use. The apps were amazing. We are in the process of replicating our workflow from a spreadsheet to Kintone.

Cons:

More integration to e-commerce platforms and inboxes.

Cybozu Response

2 years ago

Hi Jassem, We appreciate your feedback. We are glad Kintone's customizability is helping your business. Your comment regarding integrations will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Celynna
Office Manager in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome for all businesses

5.0 2 years ago

Pros:

creating a platform thats is user friendly, and easy to create

Cons:

Plug-ins it was hard to determine what was the appropriate plug-in that i would need.

Cybozu Response

2 years ago

Hi Celynna, We appreciate your positive feedback. We are glad Kintone's user-friendliness is helping your business. Please do not hesitate to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions regarding plug-ins or other concerns Warm regards, Kintone Team