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Bullhorn ATS & CRM Reviews

4.1 (1,074) Write a Review!

About Bullhorn ATS & CRM

The leading staffing and recruiting solution that empowers over 7,000 agencies to make up to 43% more placements.

Learn more about Bullhorn ATS & CRM

Pros:

Before they merged with a UK based firm, they were great.

Cons:

Had to log back in after 15 mins of no use, would delete all your notes. No notifications for new applicants that applied to your jobs.

Bullhorn ATS & CRM ratings

Average score

Ease of Use
4.1
Customer Service
4.0
Features
4.0
Value for Money
3.7

Likelihood to recommend

7.7/ 10

Bullhorn ATS & CRM has an overall rating of 4.1 out of 5 stars based on 1,074 user reviews on Capterra.

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Filter reviews (1,074)

Lindsey Raye
Lindsey Raye
Recruiting Manager in US
Verified LinkedIn User
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Used Bullhorn Reach since 2009

4.0 12 months ago

Pros:

How many different items we could post in different locations

Cons:

At the time the CRM and automation wasn’t there yet so I never got to experience that

James
Recruitment Consultant in UK
Executive Office, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good for basic useage

4.0 6 months ago

Comments: Overall it is a good CRM and probably the smoothest one that we have used

Pros:

The ease of parsing CV's and resumes saves a lot of time

Cons:

Doesn't integrate as well as we would like with some other software to make mass data integration possible

Akshay
Team Lead in Canada
Computer Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A flexible and modern ATS made for efficient recruiting

3.0 10 months ago

Comments: Bullhorn ATS offers a robust suite with a strong focus on centralized data management, workflow efficiency, and insightful analytics, tailored for recruitment agencies. Its user-friendly mobile interface is commendable. Yet, its complexity and premium cost structure may pose challenges, particularly for startups. Enhancing customer service responsiveness would be beneficial.

Pros:

The platform excels in consolidating candidate information in one database, streamlining the search and access process. Flexibility is key with Bullhorn, as it allows the tailoring of recruitment workflows and provides numerous automations for routine tasks. Furthermore, it facilitates effective coordination between recruitment personnel and hiring managers.

Cons:

For those less technically inclined, Bullhorn may present a steep learning curve. The investment can be significant for startups since costs scale with user numbers. Reliance on integrations means troubleshooting can be problematic, and the storage system may require technical adjustments. Compared to its competitors, Bullhorn could offer greater adaptability and more expansive customer support.

Kiersten
Recruiter in US
Staffing & Recruiting, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Bullhorn Review

5.0 4 months ago

Pros:

I love that it's easy to sort through and use

Cons:

I dislike that it can be a bit slow to run

Brenda
sales in US
Staffing & Recruiting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

BH was user friendly but spendy

4.0 10 months ago

Pros:

Appreciated the fact that the ATS and CRM was integrated and you're able to track candidates across clients, etc.

Cons:

Clunky email campaign set up, opted for other channels.

Giuliano
Customer Care Rep in US
Telecommunications, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A Great HR Solution For Business

5.0 9 months ago

Pros:

The tool handles recruitment and most our HR needs effectively. Well equipped and effortless to use.

Cons:

No issues as the product is helpful and never a problem.

Bo
Bo
Customer Service Ambassador in UK
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Good for big companies

4.0 last year

Comments: Works really good with large teams, used globally for tracking the team's onboarding process, exceeded expectations.

Pros:

Both applicant tracking and sales CRM is offered by Bullhorn, using it is easy, dragging and dropping is nice to have. Getting integrated with other software never occurred a problem. The customer service was helpful and responsive.

Cons:

Not very customization friendly, some forms that need mandatory fields should be able to managed by users.

Andres Felipe
Re search in Colombia
Civil Engineering, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Bullhorn ATS & CRM review

4.0 10 months ago

Comments: Overall I will give Bullhorn ATS & CRM 4 out of 5 stars

Pros:

I like that improved the candidate experience, has a user-friendly interface, and a key metric reporting

Cons:

Sometimes the customer service is not that great or makes you wait for their response

Alex
Alex
Senior Operations Assistant in UK
Verified LinkedIn User
Staffing & Recruiting, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Customer support is amazing

4.0 2 years ago

Pros:

It's generally super user-friendly. the ability to have multiple tabs open within the CRM. Being able to flag actions/comments to other team members. it allows the team to keep track of applicants and where they are in the process. Great and consistent customer support.

Cons:

The searches are inaccurate - narrowing down candidates takes much more time than it should. No simple way to view all CV sends interviews and other bits of pipeline all on one page. The Dashboards aren't great.

Akshay
Akshay
Digital Analyst in Canada
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

A modern and collaborative ATS

3.0 2 years ago

Comments: Bullhorn ATS is a comprehensive software which provides many benefits to staffing agencies. I like the centralized database, time saving automations, custom workflows, and analytics reporting capabilities. It is also mobile friendly. Bullhorn is complex and expensive and may not be the best tool for a company starting out. The customer support can be improved as well.

Pros:

Bullhorn has a centralized candidate database which allows users to store all candidate information, making it easy to access and search for candidates. Bullhorn allows users to customize workflows to fit specific recruitment processes at different companies. There are also plenty of time saving automations for many tasks in the recruitment process like resume screening, scheduling and candidate communications. It allows collaboration between recruiters and hiring managers.

Cons:

Bullhorn can be complex and difficult to learn especially without technical experience. It can be expensive for start-ups as the pricing is based on the number of users. The tool is heavily reliant on solutions with other softwares which can be challenging to troubleshoot. The data storage in the tool is not as flexible as other competitors and there is limited customer support.

Jamie
Managing Recruitment Consultant in UK
Human Resources, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Efficient system for managing recruitment agency process from client & candidate side.

4.0 2 years ago

Comments: Bullhorn does what it says on the tin, it's an efficient clean well integrated candidate, job and client management system. If you get great partner software's to merge with Bullhorn the journey can be even more efficient.

Pros:

It was smooth in terms of it's operation, it was a great way to manage your KPI's through intelligence and stats gathering so you know you were 'following the process'

Cons:

Visually after using Vincere one of Bullhorn's competitors, they could smooth the visualisations to understand candidate and client stages better.

Iris
manager in US
Business Supplies & Equipment, Self Employed
Used the Software for: 6-12 months
Reviewer Source

work clock

5.0 2 years ago

Comments: I just found out with my job. My power goes out sometimes that you can call and tell them the hours worked.

Pros:

I love how my job track my hours. You can also call the job line.

Cons:

I have no problems.I been using this for like six months all my co workers use this daily.

Mario
Mario
Quality Manager in Nicaragua
Verified LinkedIn User
Executive Office, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Easy to use

2.0 2 years ago

Pros:

While using bullhorn ATS, I notice it was easy to use

Cons:

I do not like the colors, I think that could improve

Pratham
Mean Stack Developer in India
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

System for tracking applications for candidates efficiently

4.0 2 years ago

Pros:

Bullhorn provides you the opportunity to gain experience tracking different clients' movements, positions, and prospects. Find the person you're looking for by calling the number. Bullhorn can link to Sense and send pre-programmed messages for first-day checks, end-of-week checks, etc., allowing me to keep in touch with my staff and learn about any problems they are experiencing as well. You may choose multiple tabs based on your needs and designate one as the default so that it always displays the relevant information. I also appreciate having the opportunity to record notes for each sale or hiring discussion and having the flexibility to amend those notes to keep both you and your coworkers informed.

Cons:

A candidate must first be manually created, after which notes and modifications must be added. Speaking about job advertisements, I believe it has to be resolved. Additionally, for the workers I deal with, Pridestaff's broadcast messages occasionally arrive at the wrong time. If/when we entirely close the tab, we have to reopen it. These days, the sidebar is likewise outdated.

Urvasi
Sr. Recruiter in India
Staffing & Recruiting, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Happy User of Bullhorn

5.0 2 years ago

Pros:

easy way to tract all the applicants records and maintain our data.

Cons:

when we do mail merge on 999 it goes to span or junk not into the inbox.

Kumaresan
Trainee Recruiter in India
Staffing & Recruiting, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Best Tool

5.0 2 years ago

Comments: Overall experience is too good slightly tough to find IT Candidates. Very easy to use. User friendly. Searching candidates with location Job posting responses are too good..

Pros:

Bullhorn is very easy to use. User friendly software.the main advantage of bullhorn is to finding non IT candidates easily.

Cons:

Best Tool ever simple search easy understand very much helpful for non IT recuirements best matching candidates with valid contact information.

Syed
Recruiter in India
Staffing & Recruiting, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Happy User

4.0 2 years ago

Comments: Bullhorn is easy to use and a good software for tracking and manage the database.

Pros:

The tracking feature is good in bullhorn

Cons:

The logo of bullhorn could be better than now.

Mathumitha
Technical Sourcer in India
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Bullhorn ATS & CRM

5.0 2 years ago

Comments: very excellent.

Pros:

Its help to reach the candidate easily with their contact details.

Cons:

needed more credits views the new profiles.

Wyatt
Wyatt
Recruiting Manager in US
Verified LinkedIn User
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Mostly good, with fixable needed improvements

4.0 3 years ago

Comments: It's been mostly positive. I've used TEKsystems' internal ATS and CRM, and I've used Greenhouse. As a staffing company, I don't think Greenhouse is the right tool. Bullhorn definitely hits the must-haves, but there are many ways it could improve that don't seem like asking too much.
If my complaints with the product are just my lack of knowledge of the product offering, that would mean they could do a better job of teaching the best use-cases and practices of their product.

Pros:

The 'Last People Contacted' is a very useful tab to have auto-loaded. Finding candidates can be difficult without it considering you need their number memorized, if they have a common name, or their profile name is different than the name you call them (Charles vs Chuck). The moving across stages from 'Connect' to 'Placement' is aesthetically pleasing and well designed.

Cons:

Tracking which candidates are in play and submitted should be front and center on "My Dashboard". The cards available on "My Dashboard" are nearly all irrelevant to the recruiting lifecycle, making it fairly useless apart from "My Activity" if the admin sets some goals for you. Even the "Recruiting Manager" dashboard report is fairly useless as it only tracks candidates who's stage hasn't changed in 5 days. It is still important to track candidates within that 5 day timeframe so it should be easier to see that. The Last Note should show up on "Latest Comment" on the candidates profile page. There's often 'one-too-many-clicks' instances or journeys that should be trackable by a ML engine, or just customer surveys, and then make those changes to the product, introducing a one-click suggestion button, or just making those actions easier to find via the profile.

Marissa
Sourcing Specialist in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Sourcing Specialist Review

5.0 2 years ago

Pros:

The ease of navigation throughout the platform.

Cons:

Would love to have the ability to mass import files - specifically candidate resumes.

Glane
Social Media Analyst in Philippines
Staffing & Recruiting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

More placements plus potential clients

5.0 2 years ago

Comments: I only knew recently that you can simply drop a downloaded PDF from a LinkedIn profile of a candidate into Bullhorn and it auto-populates the fields which makes the work faster.

Pros:

I like that you can put as much information in Bullhorn about the candidate, my favourite feature would be adding notes and you can notify your manager of whatever changes you made by tagging them to internal recipients. It makes the job easier and faster.

Cons:

Sometimes, Bullhorn gets laggy, it takes time to load. And sometimes I would receive an error message after clicking the 'save' button. Had to clear the cached or reset my laptop to refresh the software.

Verified Reviewer
Verified LinkedIn User
Staffing & Recruiting, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

One Stop Shop

5.0 6 years ago

Comments: Overall, I can still say that Bullhorn is the best recruiting software. I would highly recommend this tool to other staffing firms.

Pros:

Bullhorn is the best ATS I have ever used. It is very user-friendly. It only took me a day to know my way around bullhorn. It allows you to edit fields while you are looking at the list. This is very helpful as you do not need to click on a specific link to have it edited. Also, I love that it is integrated with MS Exchange as email conversations are recorded and can be seen by all internal employees. In addition, it is very easy to track the progress of each requisition. Bullhorn also allows you to set up reminders which are very helpful for busy recruiters like me. I love that text messages are also recorded in the system. Lastly, they have an awesome technical support team! Way to go!

Cons:

For me, Bullhorn can still improve on tearsheets. Recruiters should be able to edit fields without them having to click a specific link/candidate. It would be very beneficial if they would add this feature as most job postings are really fast-moving. Another thing that I have noticed is with duplicate candidates. Sometimes I add a specific candidate and it shows me, 50 plus duplicate candidates. When I try to click one, it's nowhere similar to the resume that I uploaded. I hope they can do something about this.

Verified Reviewer
Verified LinkedIn User
Staffing & Recruiting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Would be lost without it...

4.0 4 years ago

Pros:

Bullhorn has helped us streamline considerably. It tracks everything from texts to emails by user and candidate/client.

Cons:

There are so many features that are "so close" but not quite there yet. I do believe they will get there but it takes longer than anticipated for improvements to be implemented.

Verified Reviewer
Verified LinkedIn User
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Bullhorn ATS is way better than the rest of the competing ATS in the Market

5.0 3 years ago

Pros:

Ease of use and friendly GUI that makes navigation a breeze

Cons:

Crappy when it comes to internal sourcing. Bullhorn sometimes displays some glitches when synced with some of the commercial job boards.

Steve
Dir of recruiting in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

There's better alternatives especially for the $$$

4.0 4 years ago

Comments: Not impressed - good product, mediocre customer service yet one of the most expensive choices.

Pros:

Did a decent job in all aspects but never a great job. Product-wise it was decent to good FAR better than Tempworks in functionality A true CRM/ATS with modern-day capabilities - as most of the top 20 ATS's have

Cons:

Customer service was lacking during presale, implementation, and during our migration No help with "best practices" therefore they rely on their customer base to figure things out for themselves versus acting as professional advisors Their initial salesmen were extremely "high pressure sales oriented" NOT focused on clients needs, wanted to close the deal Ease of use is lacking therefore employees are reluctant to embrace it.