---
description: Discover the benefits and disadvantages of Brand Embassy.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Brand Embassy Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Brand Embassy](/software/143200/brand-embassy)

# Brand Embassy

Canonical: https://www.capterra.co.uk/software/143200/brand-embassy

> Brand Embassy is an omnichannel digital customer service platform for contact centers. It has own powerful Chatbot Builder using NLP.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Ease of Use**.

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## Overview

### Who Uses Brand Embassy?

Brand Embasy is sophisticated enough for corporate customers and fast-growing medium-sized companies in the telecommunications, banking and eCommerce industries as T-Mobile, Telenor, Vodafone, Home Cr

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: Brand Embassy
- **Location**: London, UK
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Brand Embassy offers a solution package to meet any business needs, each with the core functionality to provide customer service on social media, live chat and email. All prices are per user / per month when billed annually.

Hispter
Super
Enterprise
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English, Spanish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- Alerts/Escalation
- Automated Routing
- Autoresponders
- CRM
- Call Centre Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Content Management
- Customer Database
- Customisable Branding
- Email Management
- Geotargeting
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Personalisation
- Proactive Chat
- Queue Management
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Integrations (10 total)

- Avaya Experience Platform
- Brandwatch
- Determ
- NiCE CXone
- SAP HANA Cloud
- Salesforce Service Cloud
- StreetSmart
- Talkdesk
- YouScan
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews)
2. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (987 reviews)
3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3412 reviews)
4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### Review — 5.0/5

> **Vasilina** | *25 April 2017* | Internet

## Links

- [View on Capterra](https://www.capterra.co.uk/software/143200/brand-embassy)

## This page is available in the following languages

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