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About Insightful

Use our productivity insights to better understand how your remote employees work and help them become more efficient.

Learn more about Insightful

Pros:

I use daily online tracking, timesheet and activities. The software is easy to use with friendly interface.

Cons:

It is disheartening when the app fails to accurately capture and record work activities, leading to incorrect data and potentially affecting productivity analysis.

Insightful ratings

Average score

Ease of Use
4.7
Customer Service
4.7
Features
4.4
Value for Money
4.7

Likelihood to recommend

8.8/10

Insightful has an overall rating of 4.7 out of 5 stars based on 96 user reviews on Capterra.

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Filter reviews (96)

Kimberly
Kimberly
Business Owner in US
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Perfect for small business and freelancers

5.0 4 years ago

Comments: Very good. It lacks a few features but they price they advertise is the price you pay. No hidden cost written in size 2 font. Support was quick to reply. This is the service I decided to use.

Pros:

It's easy to use, offers lots of information. You can have projects and put in the cost of the project so this tracks the hours and what the bill needs to be. It has both admin and user control panels and I got great support for my questions.

Cons:

It's lacking a few features. I'd like to be able to attach website urls to projects. It needs sortable reports which you can export.

Cliff Ian
Deputy General Manager in Philippines
Outsourcing/Offshoring, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

RemotoDojo's review for Insightful (previously known as Workpuls)

5.0 2 years ago

Comments: We have a really great experience with Insightful. It solved a lot of problems like tardiness, wasting of time, over breaks, and many more.

Pros:

It is very convenient and the reports are very comprehensive and really easy to read. Also, I love how you can see what the employees are opening and what softwares and sites they open and how much time they spend on it. Plus, you can adjust which sites, softwares, and etc. you can label as productive or not. Also, as an outsourcing/offshoring company, it's one of our selling point to our client that they can monitor the people they hire. Basically, we give Insightful free advertisement because we like the software so much.

Cons:

There are only 3 cons I have seen so far, first is you can't delete a user as you can only deactivate them. Second is, once you merge users, you can't unmerge them. Lastly, it's a hassle that it automatically creates an Insightful user whenever you create a user account in windows. Sometimes, we just use the extra account for testing and we don't want to create another Insightful user. For almost a year, those are the only cons I've noticed but never outweighed the pros, not even a bit.

Yehuda
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Horrible

1.0 2 years ago

Comments: Terrible product. Terrible support.

Pros:

Never got it to work properly so there is nothing positive i can say about it.

Cons:

Umm...the customer service number doesn't connect to anyone and then hangs you up. I have been using this service for about 3 months and have gotten nowhere.

Andy
Director in Portugal
Civil Engineering, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

An essential tool for managing today's digital workforce

5.0 3 years ago

Comments: Workpuls has revolutionised how we are able to allow staff work remotely and still efficiently and how we are able to manage staff effectively while supervisors are also out of the office.
The easy set up and web based application gives instant start up and it allows a gradual use of the sophisticated functionality which is built into the software.
Software insight give a real view of how users are using the software assets and has enabled us to re-evaluate software product usage and license management of expensive softwares.
The software insights also helps us identify training needs after evaluating how different staff use various softwares with less effectivity.
Workpuls auditable data allows Client's confidence for hourly working.

Pros:

The ability to rapidly have practical insights into what all staff are engaging with and difficulties they experience in trying to get their job done. Responsive, patient and helpful online assistance.

Cons:

Improved reporting or access to how the data is diced up is needed. Another layer in Project & Task management. Ability to adjust punched time records through management authorisations (subjective for digital recording I know).

Richard
Data Analyst in Philippines
Outsourcing/Offshoring, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

A tool that any business can use.

5.0 2 years ago

Comments: Best experience so far when it comes to the tools and the support that I got with the app. Would recommend to others as well.

Pros:

So when I first started the trial, it was easy to setup and use as well. It didn't took most of my time when I set it up. The support is so helpful as well when it comes to my questions if I need to know something about the app or if I need assistance with the app. I would recommend this to others as well.

Cons:

The task management feature. We don't use this much as it's time consuming when it comes to moving the task to certain status instead of having the status to be changed from the task list of for each individual employees. It would be cool if you allow employees that isn't marked as managers or adminds to be able to change the status of their tasks.

Yousuf
Sr Graphic Designer in Pakistan
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Workpuls now known as Insightful

5.0 3 years ago

Pros:

The best thing about this software is that it's extremely easy to use. Just 1 click setup. Neat and clean dashboard and gives all the required tools which are essential. We use it to track our employee's check-in, checkout, time tracking, project tracking, idle time and productive time.

Cons:

To be honest, till now I have found nothing which I don't like about this software. Just it's just a bit on the expensive side, but the features of this software offset it.

Harshal
Director in India
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Very good tool for overall employee management, especially in Software & IT setup

4.0 3 years ago

Comments: Overall experience was really very good. Software works like it should. It helped us improve productivity a lot. And the support from the company was also quite prompt and good.

Pros:

I like the employee monitoring tracking to be the best part of this. And in addition, it has almost everything that you may need for a remote workforce too.

Cons:

Setting up what is productive and what is not, takes time initially. We have to wait till the software figures out things that employees do. But I guess, we need to give it data to learn anyway.

Fatmir
Real Time Analyst in Albania
Outsourcing/Offshoring, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Insightful Review

4.0 2 years ago

Comments: It has been a great experience using Insightful so far, however I need to point out that Insightful needs to adapt much more to our business needs though they have been doing their best. In overall our experience has been quite fruitful.

Pros:

Time TrackingProductivity Monitoring Attendance Tracking

Cons:

Real time monitoring needs to be aligned a bit more with our needs but that's a work in progress as far as we have been informed.

Rowena
Team lead in Philippines
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User friendly

5.0 2 years ago

Pros:

Insightful is user friendly. It's easy to navigate. If there are errors or issues encountered, they are handled immediately and will be addressed soon.

Cons:

The update of the software is not readily available to the users. If the existing users need to re-install the updated software is not readily available.

Yogesh
Yogesh
MD in India
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Awesome Productivity & Remote Monitoring Platform

5.0 2 years ago

Comments: Delightful & easy to use

Pros:

We are working from home & this piece of application helps managers keep informed about their & their team members productivity.

Cons:

This should have integration capabilities with project management platforms like Basecamp, Zoho etc

Michael
VP Application Development in US
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Product for managing Remote worker productivity

5.0 2 years ago

Pros:

I love the screen capture and productivity measures.

Cons:

Not intuitive to understand hours worked each day for employees.

David
Project Manager in US
Financial Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

We love insightful!

5.0 2 years ago

Comments: We love using it, and it is a very helpful tool when running a remote team!

Pros:

The easy ability to track employees hours spent working, along with what they were working on and when!

Cons:

We haven't discovered any cons about Insightful so far!

Albert
Team Lead in Philippines
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

User-Friendly Time Tracker

4.0 3 years ago

Comments: For more than two years using this application, I am very satisfied because it helped me a lot on daily activity and time tracking.

Pros:

It is easy to use and the customer support is very reliable.

Cons:

I think it is the limited access on how you want to adjust the idle time.

Allison de los Angeles
Regional HR Manager in Nicaragua
Outsourcing/Offshoring, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Insightful is great

5.0 2 years ago

Comments: we love it, is great to calculate payroll

Pros:

Hiw easy it was to implement and use, is very friendly and reliable with on time data

Cons:

There are many bugs and glitches out of nowhere, and it cannot be connected to other apps for automation

Moh
Digital Marketer in India
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Best Software To Increase Productivity

5.0 3 years ago

Comments: Overall i am very happy to use workpuls, because obviously it increases the productivity. What else does any organization or employee need?

Pros:

Workpuls is one of the best software I have used to increase productivity. Workpuls is sending random screenshot every 5 minutes, along with capturing the use of mice and keyboards that will directly show the productivity of the employee. I personally like work puls is because they are providing seamless API integration to take data from it.

Cons:

Several time i have faced two type of problems while using workpuls and i compalin the team for the same but I think this issue is still not fixed and need to solve Asap. 1- Sometimes work puls didn't pick the right time let's say if you clock out at 9:00 pm and last syn was done at 8:50 pm then it will show your 8:50 pm lockout time. 2- It happens very rare like once in a month, it doesn't work like a hang issue.

Veerapandian
Business Owner in India
Design, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

MES Review

5.0 2 years ago

Comments: Great.

Pros:

Remote team engagement and their activities tracking helps our business with team members working at different locations. Product is easy to use.

Cons:

Iam not sure, if there is an option of screen sharing, and audio interaction enabled feature may help improve.

Rob
IT Support/Administrator in US
Consumer Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Insightful Review

5.0 3 years ago

Pros:

The time tracking was our primary reason for using the software

Cons:

I haven't really came across any cons about it

Musavir
Co-founder in India
Publishing, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy To Use, Economical, Time saving

4.0 3 years ago

Pros:

Time tracking, Manual Time, Break, Screenshot through this we can manage the privacy. It is must have tool for work from home.

Cons:

sometime there is huge gap between login period and computer activities.

John
Manager in US
Internet, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Good software

5.0 3 years ago

Pros:

Easy to implement and use; Affordable and scalable.

Cons:

Nothing to complain so far

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great team and project tracking tool

5.0 5 years ago

Comments: It actually improved team’s productivity and performance.

Pros:

It is simple to use, both for the admin and for the team. The tracking tool is easy to understand and it is very light. It is possible to see what the team is doing and measure how much time they are spending in each project.

Cons:

I cannot see any cons in this software. Trial period could be a little longer, but luckily was enough for me to test and purchase the paid plan.

david
Consultant in US
Computer Networking, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Remote workplace monitoring

5.0 3 years ago

Comments: Like I stated earlier, it just works. Who could want more than that?

Pros:

Just works, very easy to setup and use, silent to end-users.

Cons:

Would be helpful to enhance the evaluation of app's and places people go to determine if productive or not.

Vibhor
General Manager in India
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Monitoring Tool Insightful

4.0 3 years ago

Pros:

Able to capture real time snapshot of users and able to collect all data as required for management for task management.

Cons:

Real Time capture of users screen snapshots to monitor actual working of tasks as per defined Time windows.

Minja
Minja
Legal counsel and legal representative in Serbia
Used the Software for: Not provided
Reviewer Source

Excellent

5.0 9 years ago

Comments: For us, because our employees are working all day on computer, WorkPuls is must have! Now we can sit back and make do our just instead of managing all the time. We have payed off WorkPuls annual subscription in first month.

Dimitar
Dimitar
Serbia
Used the Software for: Not provided
Reviewer Source

G

5.0 9 years ago

Comments: reatThis app runs smoothly and as far as i know only one that is fully automated. For me simplicity is critical if you want something I could use every day.

Andjelka
CEO in Serbia
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Simple and useful software, easy to use and great value for the money

5.0 7 years ago

Comments: In general, WorkPuls is pretty intuitive for our management, allows team leaders to manage their own departments, and let employees fill in their own time spent on meetings and workshops - all at a reasonable price point so it's a decent value. The support responded to all my questions quickly and added some of my ideas into the product.

Pros:

In general, WorkPuls is pretty intuitive for our management, allows team leaders to manage their own departments, and let employees fill in their own time spent on meetings and workshops - all at a reasonable price point so it's a decent value. The support responded to all my questions quickly and added some of my ideas into the product.

Cons:

Not any so far, it is cheap, offers a lot of analytics and features, constant adding new features and responsive support.