Booksy Biz Reviews

Chop Shop 25Eighh

Comments: They help us when we need them. We are able to handle our day to day and provide a great service for our clients when our clients need and want an appointment.

Pros:

It helps me run my business without having to respond to every phone call received. My clients who use it say it's easy to use. Very self explanatory for the customer and consumer. You are able to set a cancellation fee and no call no show fee. The marketplace is cool even the split on first time clients is responsible. I will continue to use booksy as my appointment setting app."

Cons:

The only thing I didn't like was how long it took for me to get use to the app. Which was my third appointment app and is hands down still the best.

Great service

Comments: besides the few glitches i have had a pleasant experience with booksy. I like how it is integrated with GOOGLE, Instagram, and FB.

Pros:

besides the customer service i like that i can send booking reminders to customers as well as they get an automated message to leave a review I can post reviews to my IG Its integrated with GOOGLE, FB and IG I can post pictures to my profile

Cons:

when sending confirmations it does not give the client an option to click on "confirm" rather it just send the confirmation. the photos that come on my fb page does not reflect my service for example- there is a picture under each service and sometimes a guy/girl is having a laser treatment and I work with waxing. my cancellation policy and my no-show policy are different and I wish i could use both depending on the circumstance.

Over Charged My Bank Account

Cons:

AWFUL!!!! This app has overcharged my bank account several times. I have tried to contact them several times and they will not get back with me. I have emailed them, called them and no response. I have been very patient. Still no response. Not even the [SENSITIVE CONTENT] will respond to me. Just shows the business ethic on their end and the lack of compassion towards the hairdressers that pay them to have their service. We as hairdressers are extremely busy. They billed me on the third of this month and then again on the 11th for $29. They also charged me $29 for messaging which I opted out of when I first got the app but they charged me anyway. So BEWARE OF THIS APP AND THE CHARGES! I have tried to erase my bank information and all other personal information, it will not let me erase my information. So now I have to call the bank and change bank cards. This is a HIGE HASSLE when I tried to be patient and nice about this on going issue for MONTHS! When you call you get blown off to the app chat line or asked to email them! COWARDS if you ask me!! Quick to take your money 💴 but hide when they make a mistake in taking too much mistakenly!

Independent Barber

Comments: Excellent

Pros:

Love Booksy since joining it has help me with marketing, scheduling, and keeping track of business transactions. I highly recommend it for anyone that is Up and coming Entrepreneurs and self employed individuals

Cons:

More marketing ads added to software and more exposure clients reviews and ratings

Hairstylist Best Assistant

Comments: Booksy has truly helped me with keeping up with my appointments. My clients are able to book faster. I can add new services and specials. I love all the FREE marketing tools that are used to help stylist.

Pros:

The price, amazing customer support, user friendly, easy to use, all features are helpful for anyone owning a business.

Cons:

In the beginning they didn't offered a payment option but now they do. I want them to work on it alil more.

HORRIBLE SERVICE

Comments: I had a terrible experience with Booksy. Customer service was so unhelpful and slow to respond when I encountered big issue.
The thing is anyone can create a fake free account using my name and address and set prices lower than mine. When I asked to delete those accounts support asks me to send them some papers to confirm that it's my account and they don't remove fake accounts! When asked to be connected to a manager, they say "he will call you back" but no one ever does. Horrible service and I am losing clients and money because of fake accounts. This is illegal!
Overall, I would not recommend using Booksy until they improve their app and customer support significantly.

Pros:

I cant find something what i like after terrible experience with a customer service

Cons:

Customer service support are totally unprofessional App often crashes

Gain and Retain is the name of the game!

Pros:

This is the most user friendly and useful booking app I’ve ever used. It makes it so easy to gain new clients while making your return clients feel just as special. With all of the customized emails and social media support it’s makes my job easier knowing my clients can always find me on any platform.

Cons:

As some of the features are really cool like the boost. Making it where you can offer happy hours to fill your day faster. But at 30% for the clients first visit it can get a little spendy.

5 Star Rating

Pros:

How detailed you can make your services.

Cons:

There is nothing that I dont like about this software.

Online Booking is the reason my business continues to grow!

Comments: benefits include my clients finding other beauty services on the same app so they love finding their beauty pros in one spot! managing my appointments is effortless so I can focus behind the chair!

Pros:

I love the customization available when booking clients and appointments(color coding, time variations) I also like the templates they have to share so easily on social platforms. I love the Booking integration on social channels and google maps and yelp and IG! App is highly functional and looks good too!

Cons:

some of the ways things are worded can be slightly complex on the back end but thankfully they have an incredible support system in place!

Excellent Convenient App

Comments: I love the way that there is constant development, and improvement since i first joined 2 years ago.
The app has allowed me more room for quality time with clients, as customers can schedule appointments at their own convenience, without interfering with consultation sessions.

Pros:

The app is extremely user-friendly and advances on a monthly basis. The support is always friendly and very responsive.

Cons:

Nothing really, as I said there are so many things still to come and to add, which is extremely exciting.

Booksy is Garbage

Comments: They are a garbage company. Customer service is unresponsive. I had repeatedly asked them to delete my client list from their server prior to the data breach. Eventually they assured me that they had done that. Two weeks later another salon had my entire list.

Pros:

When books he purchased Genbook I kept some of the useful features.

Cons:

Once Booksy took over, I lost my entire cancellation list. Several appointments did not make it in the changeover and I was double booked. They gave my entire client list to another, competing salon who began marketing to all 1500 clients

Booksy Review

Comments: Foxy has solve so many problems in my business that allows people to give me reviews pay a fair appointments in advance it text them emails them and make sure that I don’t have to spend my time answering phone calls and text

Pros:

But I could use this as a point of sale versus paying for square and PayPal also that Clients could pay me in advance and I can vary the amounts

Cons:

Help desk on different time zone, and constant emails

What am I paying for?

Comments: Pretty bad. Not impressed at all.

Pros:

Very client friendly. Super easy for them to book and reach you.

Cons:

Customer service is atrocious. I have been waiting over 24 hours for the chat team to get back to me after they stopped responded mid conversation. They will just completely ignore you. You have to wait forever to to get someone on the phone. They have an option to have your daily- yearly reports sent to you from the app. It used to work and now you can only do it from a desktop computer or a tablet. The option to do it from the app is there but it doesn’t work. You will book an appointment and it will disappear off your book or never show up. Let’s not talk about how long it takes to get your money from them. I refuse to even take payment through them because they are so inconsistent with fees and will tell you your money has been sent when it hasn’t. All in all I’m not sure what I am paying for. I wouldn’t recommend Booksy ever.

Poor update

Pros:

Customers can book online without having to call and stop us in work. The app seems to work great for customers

Cons:

The update. The fact it sometimes double books appointments. There is no colour difference with appointments so hard to figure out who's coming when under each person. The app doesn't seem to like any iPhone, iPad systems.

so easy in my day to day business

Comments: I absolutely swear by it. keeps life organized and clients accountable

Pros:

I love that the interface is easy for both the salon and our clients to use. its awesome that I have so many different reports at my fingertips.

Cons:

sometimes, things disappear and we need to log out and log back in. but the glitches are getting better.

Almost Non-Existant Customer Service or Follow Through

Comments: Horrible. I'm guessing their software was ok... I was told at one point that someone from their support team would call me to go over the software features, but it's been almost 6 months and that hasn't happened. I'm just astounded that a company, who is there to help people like me run a business, which is my livelihood, would completely drop the ball and LITERALLY SHUT DOWN THEIR PHONE SUPPORT.

Pros:

I had an account originally with Genbook (which I loved). They were bought out by Booksy. The only positive thing I can say is that they were able to transfer everything from Genbook to Booksy, so I didn't have to re-create any services.

Cons:

I literally could not get ANYONE on the phone to help when my account was migrated from Genbook. They completely... and I mean COMPLETELY... shut down their phone support. The absolute only option for support was their chat feature, and most of the time I had to wait days for a response, and one time I literally waited WEEKS for a response. There was no option to start a new chat conversation... I was just stuck with no answers, when trying to run my business.

Great Booking System

Pros:

Ease and App...great costumer service...even haircutting clothes delivered in person

Cons:

I would prefer staff to be able to be chosen then the staff's availability

Could very well work for your business, but since Genbook was bought out we had to switch. Not GOOD

Comments: Its been terrible. The onboarding team was very helpful but they're only useful while you move over. The tech support is pretty much non existent

Pros:

Seems easy enough of and straight forward but does not do what We need/want it to

Cons:

When clients are sent to book there are advertisements for other competitors and business with similar products in the main header/banner of the booking webpage. We cant take payment through Booksy to track analytics if someone wants to pay in store. Customers have to pay through an email sent after the appointment scheduled. Its not a conducive, streamlined or well configured UX.

Lasting Impressions

Comments: The reports of the products etc. Marketing tool also very helpful

Pros:

Very user friendly, affordable, and easy to manage when not in store. This software changed my life and my business turnover. I have recommended it to many colleagues who are also very satisfied.

Cons:

Te voucher system can improve to redeem vouchers and also if clients load credit I would like to have access to the sale to make changes

Best of the Best

Comments: Great

Pros:

Great customer service that actually interact with you. Everything is always easy and taken care of. Booksy appreciate their customers and thats why i appreciate them. Highly recommend!

Cons:

N/A nothing to complain about. Everything is awesome

appointments made easy

Comments: This has made appointment setting very easy for my clients and I dont have to do anything but look at my schedule each day.

Pros:

very easy to use for both the business and the client

Cons:

can be confusing to clients when multiple employees are taking appointments

Easy & Convenient. Time saving.

Comments: Less on my phone just to deal with clients. MORE clients

Pros:

Clients get to book their appointment right through their phone anytime of the day. No waiting time for reply backs and miss calls, vice versa. Appointment reminders are amazing! There are no excuses for clients to "forget" their rendez-vous. I love the review options where my clients gets a notification to review my service right after. I like to use the Message Blast options for up coming promotions I offer..... I LOVE everything about Booksy! It made my life way more easy and convenient! My clients love it too!

Cons:

The payments through the app isn't eligible in Canada yet! That's the only con for me. I'm waiting for the payment option to be eligible.

Glass cuts by Memphis

Comments: It’s a great app just has a few quirks to work out

Pros:

The app is great it helps me keep everybody in order and to create a smooth operating system so I can get everybody out with ease.

Cons:

The only dislike I truly have is that it takes a while to get problems sorted out through customer service and that there is no notification there is no email or text message to the business end of the communication if I don’t have my eyes on the app I want to see who is booking or be notified if someone knew his boat

Hate it.

Comments: Nothing

Pros:

It's an online booking service.

Cons:

It crashes constantly. My clients have trouble booking. My clients end up calling me to schedule because the app crashes so much. Customer Service hasn't fixed or rectified my complaints. I'm currently looking for a new booking application. High priced.

Hands down, the best app for scheduling and graphics! Highly recommend!

Comments: More clientele!

Pros:

I love that my clients can book directly online and that they get reminders for their appointments! I love the gallery I can post of my work and that my clients can post reviews for all potential clients to see! It really allows me to put my best foot forward when trying to get new clientele. The customer service is spot on and they respond to your issues in minutes. Best app and customer service for the business owner!

Cons:

I wish it had the functionality to allow me to create my own flyers. While I like the flyers they create for me, I would like to be able to choose templates for specials I might be having.