Weave Reviews

Weave, bringing communication to the future

Comments: Super happy with it and wish more businesses used it.

Pros:

Having the ability to message clients instead of calling for everything is a big time saver

Cons:

I don't love that it does not directly attach to the medical record

IT and scheduler

Comments: Overall my experience with weave is an A+ rating

Pros:

The thing i like most about weave it's in t effectiveness and its efficiency.

Cons:

the customer service response regarding critical issues and its time zone

Works great, until it doesnt.

Pros:

Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones.

Cons:

Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further. Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point.

Weave is Great!

Comments: Weave has helped our office with overall efficiency.
We are able to send forms prior to their appointments easily manually or have them automatically sent out for specific appointments.
We are able to text or email forms. We can text patients who chose that option of communication to help with lowering phone calls.
The ease of looking at the transcripted voicemail or listening via the app or phone is helpful as well.
We can schedule emails to be sent out each month as well for special events or closure notices.
We can also schedule bulk texts to go out for the times we only need to send it to specific patients instead of a mass message.

Pros:

Ease of communication and efficiency improvement across the office.

Cons:

The glitches that happen every so often. Still, updates that could be done to better it.

Weave is and amazing software!

Comments: We have been overall very happy the Weave and recommend to other dental offices.

Pros:

Phone system and texting capability is great

Cons:

The new updated format is taking time to learn

We love Weave

Comments: Fantastic, we have tried other platforms and always come back to Weave!

Pros:

We love how it is all in one app! Customer service is outstanding and we can always get questions answered quickly!

Cons:

The online scheduling app does not work with our office.

Weave Review

Comments: It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients

Pros:

That you can communicate with customers no matter where you are.

Cons:

Sometimes that features, like images, do not show up on the mobile app

A great tool for a specialty office

Comments: Weave is a great tool to make all of our patient communications easy and automatic. I love having all of our main tools in one easy-to-use portal.

Pros:

Weave makes all our patient communications easy!

Cons:

There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn't work intuitively.

Highly recommended

Comments: Love every aspect of weave, love how the customer service reps are on it when there is a issue.

Pros:

All the amenities that come with the software

Cons:

no complaints with this software.. other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments. You have to manually go in and change confirmation

Weave has terrible customer service.

Comments: Very negative. We had 2 locations with weave and acquired a third. That location already had an exisiting weave account so we just needed to transfer the ownership and set up the same features. It is a month and a half later and it still doesn't work. My so called account representative [sensitive content hidden] is unreachable and does nothing. We are now looking to switch all of our locations to a different provider

Pros:

Great if it actually works, but the second you have a problem its good luck

Cons:

If there is an issue good luck getting it fixed

Great System for your Business

Comments: I love it! It is by far, light years far, more useful than our previous MiTel system.

Pros:

Ease of implementation, the system is robust, and it can put up with me and our patients pounding away at it relentlessly all day.

Cons:

So far, I am not completely sold on the New Weave Experience. There are critical things that I can do in the Legacy App that I am unable to do in the New Experience.

Patient interaction improvement has been off the charts.

Comments: The overall weave is a great product, and the customer service is fantastic. Not thrilled with sales team that told us we had the appointment reminders capacity.

Pros:

The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!

Cons:

Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.

Highly recommend Weave

Comments: We’ve been very pleased since transitioning to Weave in our office. It’s very user-friendly and provides helpful monthly analytics for our practice. Overall it has saved us time and allowed our office to run more efficiently.

Pros:

User friendly, has made our office run more efficiently on a daily basis

Cons:

I would like more formatting options for digital forms

One-Stop Info on your patient!

Comments: Good! Support is helpful. I appreciate the interaction available between the phones and the app, Too!

Pros:

The app! Tells us so much! It's quick and easy to access.

Cons:

Forms are troublesome. More write-backs would be nice.

Love this app for remote working

Comments: Awesome app, love that I can use remotely

Pros:

I work remotely and the clinic and I as well as other remote billers can communicate quickly and efficiently

Cons:

i do not dislike anything that I have utlized so far

Very Satisfied

Comments: This has brought a better approach to managing high call volume with limited staff. A lot of customers like the easy responses to confirming appointments via text and the payment options.

Pros:

The app is easy to use and simple to navigate through.

Cons:

The desktop app can recommend an update several times a day and make you sign in again. Updates are a good thing, but once a day would be recommended vs 3 times a day.

Weave updates continue to impress

Comments: Overall, our office has had positive experiences with Weave. We have given a lot of feedback to the company and have appreciated the new updates that the company continues to improve. The option to view the upcoming schedule through the Weave application has been one of my favorite parts of this software. The ability to look at our office schedule from my cell phone has been extremely helpful when our office is without power. I also appreciate the ability to receive calls through our office on my cell, with just a couple of clicks.

Pros:

Our office has appreciated the ease of use of both the desktop and mobile applications on our phones. We can quickly communicate with our customers and with one another through private team chats.

Cons:

Weave is a VOIP system, and have experienced issues with internet connections. We have occasionally struggled with static feedback with calls, both received and those called out. We have sent reports to the company and hope they continue to improve these problems.

A Great Tool For the medical or dental practice!

Comments: Very positive. We upgraded from an old phone system to Weave phones, that are not only nice units and mobiles, but also have the integration with our software. We also use them as our fax service, so we were able to drop the old company we were using for faxes.

Pros:

Fabulous internet based phone system, with caller ID and integration into our software. Weave gives us info on the patient calling through an app on the screen, that includes important info like next appointments, balances due, etc.

Cons:

Sometimes in the app you have to do a lot of back clicking to get to the home screen, which can be a little annoying.

Briliant App

Comments: I have been using Weave for 2 years now. I found it to be very easy. It's recording service is a major convenience. It is a brilliant app.

Pros:

The effectiveness, proficiniency along with it's efficiency with which it works for business is amazing.

Cons:

Can not delete the sent messages! Further there is no highlighting or bold options in text.

Review of Weave

Pros:

I like that we can use the phone for texting and calls. I love having the calls recorded

Cons:

The reminder system needs work. The reminder emails just state that the patient is due but now what it is for

Weave Elite Plan Upgrade

Comments: The technology that is offered by weave is great. Very helpful when it comes to patient communication and efficiency. But, as for the onboarding and training process, some improvements could be made there.

Pros:

What all weave has to offer. The elite plan is a great plan.

Cons:

The lack of training. It seems as if the amount that we spend each month should cover some sort of one on one training at no additional charge.

Vet Clinic Review

Pros:

Love the convenience of usage. All things within one app, texting, review requests, voicemail, caller ID, etc. Also very nice to be able to easily upload our monthly on hold message and listen to call records as needed.

Cons:

Not integrated without practice management software so we manually have to upload our client list to utilize caller ID. This is time consuming.

Weave feedback

Pros:

I like that we can have it on our phones and are able to check our schedule outside of work.

Cons:

I haven’t encountered many problems or there isn’t something specifically that I don’t like about it.

Optimis Corp Review

Comments: Our overall experience has been an easy switch from using Spectrum from our phones and fax machines. It is easy to contact all of our patients and get back to them as well in a timely manner.

Pros:

What I like most about Weave is how easy it is to use our voicemails and SMS. We can easily have patient text us over referrals and authorizations, while we send appointment reminders.

Cons:

There is nothing our clinic dislikes about Weave, it works great for the companies needs.

Best Platform for Communication

Pros:

Designed in a very easy and straightforward way.

Cons:

It does not provide an email blasting platform.