--- description: Discover the benefits and disadvantages of CRM Analytics. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CRM Analytics Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Business Intelligence Platform](/directory/23/business-intelligence/software) > [CRM Analytics](/software/140039/salesforce-analytics-cloud) # CRM Analytics Canonical: https://www.capterra.co.uk/software/140039/salesforce-analytics-cloud Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/140039/salesforce-analytics-cloud?page=2) > Business intelligence software by Salesforce.com. Explore any data, get instant answers, and collaborate with your team. > > Verdict: Rated **4.3/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CRM Analytics? Everyday business users. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 80 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$70.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, France, Germany, Italy, Japan, South Korea, Spain, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Association Discovery - Bayesian Analysis - Collaboration Tools - Customisable Dashboard - Customisable Templates - Dashboard - Dashboard Creation - Data Analysis Tools - Data Capture and Transfer - Data Clustering - Data Connectors - Data Discovery - Data Import/Export - Data Management - Data Visualisation - Data Warehousing - Drag & Drop - Forecasting - Functions/Calculations - High Volume Processing - KPI Monitoring - Metadata Management - Multiple Data Sources - Multivariate Analysis - Performance Metrics - Predictive Analytics - Publishing/Sharing - Real-Time Analytics - Regression Analysis - Reporting & Statistics - Reporting/Analytics - Scheduled/Automated Reports - Search/Filter - Self Service Data Preparation - Self-service Analytics - Statistical Process Control - Statistical Simulation - Strategic Planning - Survival Analysis - Third-Party Integrations - Time Series Analysis - Trend Analysis - Visual Analytics - Visual Discovery - Widgets ... and 1 more features ## Integrations (5 total) - Google Cloud BigQuery - Google Sheets - Microsoft SQL Server - Presto - Snowflake ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Business Intelligence Platform](https://www.capterra.co.uk/directory/23/business-intelligence/software) ## Related Categories - [Business Intelligence Platform](https://www.capterra.co.uk/directory/23/business-intelligence/software) - [Reporting Tools](https://www.capterra.co.uk/directory/30053/reporting/software) - [Decision Support Systems](https://www.capterra.co.uk/directory/30544/decision-support/software) - [Data Visualisation Tools](https://www.capterra.co.uk/directory/30696/data-visualization/software) - [Statistical Software](https://www.capterra.co.uk/directory/30752/statistical-analysis/software) ## Alternatives 1. [Google Analytics 360](https://www.capterra.co.uk/software/177042/google-analytics) — 4.7/5 (8089 reviews) 2. [Microsoft Power BI](https://www.capterra.co.uk/software/176586/power-bi) — 4.6/5 (1870 reviews) 3. [Tableau](https://www.capterra.co.uk/software/77260/tableau) — 4.6/5 (2348 reviews) 4. [Better Reports](https://www.capterra.co.uk/software/1011380/better-reports) — 4.9/5 (167 reviews) 5. [Quire](https://www.capterra.co.uk/software/1032942/quire) — 4.8/5 (136 reviews) ## Reviews ### "Senior Customer Support Executive" — 5.0/5 > **Narender** | *7 December 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: We are using Salesforce CRM analytics for our merchants to easily track their requests, complaints and services related issues, easily to access there previous records through his case id, easy to use after integration with our knowledge base > > **Cons**: To close the generated Service appointment number ----- ### "CRM Analytics Review" — 4.0/5 > **Deepanshu** | *21 December 2024* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to track merchant account, transactions details, complaints, queries and requests. I most like feed feature to track the latest conversation and complaints progress. > > **Cons**: There is nothing to dislike in CRM Analytics but sometimes i feel the data fillup section which takes most of the productive time in payment cases. ----- ### "Salesforce: CRM Analytics for all" — 4.0/5 > **Juan** | *19 April 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Salesforce, with its numerous features for analytics and reports, is a perfect business intelligence tool with advanced data analytics capabilities. Its highly customizable nature makes it ideal for businesses of all sizes. > > **Cons**: The only disadvantage I’ve found about Salesforce, in general, and its CRM analytics capabilities, is that its interface is visually unappealing compared to other systems. > > For me, it’s one of the more comprehensive CRM analytics tools because it’s naturally integrated with Salesforce, which has always had a wide range of customizable capabilities. Additionally, its analytics features are never lacking. Although its features and services are highly customizable, it would be a great addition if the interface could also be customized to some extent. ----- ### "CRM Analytics" — 5.0/5 > **Emily** | *22 November 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The information and tracking purposes. The secureness > > **Cons**: That the verification code doesn't go to both email and phone > > It is a good tool however there is always room for improvement. ----- ### "Great Platform" — 4.0/5 > **ASHLEY** | *4 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: CRM Analytics was a great tool to keep me organized and informed. > > **Cons**: Platform was a little hard to navigate at times. > > I enjoy using this platform, i find new tools each day. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/140039/salesforce-analytics-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/140039/salesforce-analytics-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data