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About Onspring

Onspring's Audit software puts you in control of the entire IA process. User-friendly, easy setup & flexible to fit custom processes.

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Pros:

The system is incredibly flexible and if I miss adding a field that is needed for metrics or other purposes, I can add it myself and begin using it immediately.

Cons:

Feature releases are done roughly quarterly, which means there is a significant delay between when feature need is realized and when it's delivered.

Onspring ratings

Average score

Ease of Use
4.8
Customer Service
5.0
Features
4.6
Value for Money
4.8

Likelihood to recommend

9.4/10

Onspring has an overall rating of 4.8 out of 5 stars based on 92 user reviews on Capterra.

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Filter reviews (92)

Michelle
Michelle
Vendor Manager in US
Verified LinkedIn User
Insurance, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great tool and easy to use

5.0 5 years ago

Comments: OnSpring has allowed us to manage projects, contracts, and vendors in a whole new way. No longer are items stored in multiple areas, they are all right in here in one easy to use tool. The team at OnSpring is extremely helpful and the best group of people to work with. They are extremely flexible and understood our needs from the start. I cannot say enough about this company overall.

Pros:

OnSpring is honestly THE easiest software to use. Right from the start the layout is appealing and not overwhelming at all. Without any formal training, a user can quickly figure out how to use it and be up and working in no time.

Cons:

At this point, I cannot think of a downside to the software. Everything we have needed OnSpring to do, it does!

Onspring Response

4 years ago

Thank you for providing such a great review of Onspring! We are glad to hear the software platform has been so beneficial for your organization. And, we're just as delighted to hear about your positive experience with our team. We appreciate your partnership with us and always, your feedback.

Megan
Sr. Cloud Security Analyst in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Onspring - Deploy with ease, results will please

5.0 2 months ago New

Comments: We have a wonderful relationship with our Onspring team and have successfully deployed over 10+ business processes within Onspring. All go-lives have been successful and we continue to mature and grow these processes to add in more automation and benefits to the teams utilizing Onspring.

Pros:

I love how it is easy to learn, and the no-code build style makes it easy for anyone to become an Admin and start creating customized applications for their own processes.

Cons:

I would appreciate a bit more out of the box API integrations. Another thing I would like it having the ability to always have access to a trial/sandbox environment to see the applications out of the box without having to have them in my real Dev/Test/Prod environments.

Onspring Response

2 months ago

Hi Megan! Thank you so much for the fantastic review. And - on integrations - we can build almost anything you can dream up so let us know what you are seeking and we can assist (and I hear you on out-of-the-box as well). I so appreciate you as a client and your partnership!

Michael
Michael
US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

I'm an internal auditor, daily user

3.0 7 years ago

Pros:

It's a good way to organize and retrieve audit workpapers. Multiple controls can be assigned to a single risk, so it's easy to build a usable risk library.

Cons:

There is a bit of a learning curve for new users, can be difficult to configure for individual needs. The stock software is very basic

Onspring Response

7 years ago

One of the primary features of our product is how easy it is to configure for individual needs. Please reach out to our support team, who is always here to help.

Jonathan
Sr. Program Manager in US
Utilities, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

TVA Onspring Review for GRC supporting NERC Compliance.

5.0 2 months ago New

Comments: Lots of custom configuration and app building.

Pros:

Configurability of the system and the help documentation. Admin training is very useful for learning the system.

Cons:

Inability to get audits on report configurations. Inability to transfer configurations for reports between private users.

Onspring Response

2 months ago

Hello Jonathan - Thank you for the very positive review. We sure do appreciate it (and yes, we think our training is pretty comprehensive). Please submit a product request for anything you feel is lacking in our Community and thank you again!

malika
Data Analyst in US
Education Management, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Springsational and Springamazing

5.0 2 months ago New

Comments: Great experience .It provides effective solutions for compliance, risk rating

Pros:

I appreciate the flexibility and customization options . I can build various apps to meet my team's need

Cons:

dashboard limitations. No connection to Teams

Onspring Response

2 months ago

Malika - I think you just created a few new words with our name - I love springsational and springamazing! Please do submit a product request via the Community for anything that you feel might help you do your role more effectively. And, I'm grateful you've had a great experience. Thank you!

Olivia
Compliance Specialist in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

10000/10 Stars for Onspring

5.0 2 months ago New

Comments: We have been using the platform for about 2 years now and have had wonderful experiences overall. The employees are truly amazing and always willing to help, we are able to update and correct things as we need, and our company has had very positive feedback.

Pros:

The ability to customize and change whatever we need, as we need it.

Cons:

I can't use it for everything in my life - I could organize everything.

Onspring Response

2 months ago

Olivia - I loved meeting you at our user conference and thank you for the kind review. I wish I could use Onspring for everything in my life too. Thank you again!

Bill
Advisor in US
Information Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

A great product review

5.0 2 months ago New

Comments: We are just about to go live with the product, but so far so good!

Pros:

Customizability, scalability, user friendly, easily adoptable by even the most distant users

Cons:

As an admin, it can be a lot to manage because it scales so quickly. I find the reporting fantastic, but translating reports into complex metric visuals can be very challenging (heat map)

Onspring Response

2 months ago

Thank you for taking the time to post such a lovely review. We greatly appreciate that you are enjoying the customization and scalability of Onspring. If you do have product requests in the future, please do submit a feature / product enhancement in the Community portal. Thank you again!

Erin
Corporate Auditor in US
Retail, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Corporate Auditor

5.0 2 months ago New

Comments: We utilize Onspring for our internal audit engagements, so we only use a tiny part of what Onspring has to offer. However, we thoroughly enjoy the experience and think the admin trainings were very helpful.

Pros:

Very intuitive and if we are unable to figure something out, a rep from Onspring is always so helpful!

Cons:

We would love to use the portal but it is not feasible at this time.

Onspring Response

2 months ago

Erin - We are thrilled that you find our platform so intuitive. And, it sounds like our support team has also been able to assist. Thank you for your kind review and should you have product suggestions, please submit via the Community.

Brianna
Cybersecurity Analyst in US
Electrical/Electronic Manufacturing, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

OnSpring Review

4.0 2 months ago New

Pros:

The flexibility that allows us users to bring our visions to life. We really like how we can design specifically what we are looking for. We recently used OnSpring for our CMMC self assessments for the first time, and it has shown to be way better and faster on our end. The community is also amazing!

Cons:

During our CMMC self assessments, we require practice owners to submit evidence, which are primarily screenshots. in order to view these, we have to download those images instead of it popping up in OnSpring.

Onspring Response

2 months ago

Brianna - Thank you for this fantastic review! I also enjoyed meeting you in-person at our user conference. Please submit a product request in the Community for the feature for the self assessments and we will take a look at it. Thank you again for being a loyal client!

Venona
Manager, NERC Compliance in US
Utilities, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Positive Onspring Experience

5.0 2 months ago New

Comments: I'm a new user but so far it has been positive. The business partner I work with provides tremendous support and is incredibly knowledgeable of the Onspring product.

Pros:

It's flexibility, customization capability and it's user friendliness. The business partners they choose are highly rated in their capabilities and eagerness to assist all users.

Cons:

The only con would be my inability to find the time to fully educate myself on it's capabilities. There is a lot out there.

Onspring Response

2 months ago

Thank you for taking the time to review Onspring. We greatly appreciate your noting the extensive flexibility of the software! We are so pleased you've had a positive experience and that you work with a business partner who has the answers you need! Thank you again!

Olivia
Vendor Manager in Canada
Insurance, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Onspring Review: Olivia Blackburn

5.0 2 years ago

Comments: I love using Onspring. Our consultants (Tutela) are great, and very knowledgeable. The Onspring essentials training has helped for me to do development work on my own.

Pros:

The ability to customize the software on your own in whichever way you need it to work for your organization.

Cons:

esignature platform is currently missing.

Onspring Response

2 years ago

Thank you for leaving a review of Onspring, Olivia! And we appreciate your input on the esignature functionality; we have that in the works for 2024 features!

Teddy
IT GRC Advisor in US
Transportation/Trucking/Railroad, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Using Onspring

5.0 4 years ago

Comments: We have all of our material processes in Onspring. It provides management with a single dashboard for visibility.

Pros:

Ease of configuration; very low learning curve, end user adaptability; help section

Cons:

There is not anything that I dislike about Onspring. If possible, I would use it for personal items as well.

Onspring Response

4 years ago

Thanks for sharing your feedback with others! We really appreciate you taking the time to let others know about your experience using Onspring.

Polly
Business Continuity Manager in US
Security & Investigations, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

No Code Solution

5.0 last year

Comments: From the sales person to the implementation team to the product support and innovation teams, everyone at Onspring is friendly and easy to work with. They are knowledgeable and will steer you in the right direction.

Pros:

I love that Onspring is no code. I don't need a degree in IT in order to administer the solution. It is easy to customize and even easier to import data files.

Cons:

None! Everything about the system is easy to use

Onspring Response

last year

Thank you so much for taking the time to review your experience with Onspring, Polly - we really appreciate it!

Benny
Mrg, Technology Audit and GRC Program in US
Utilities, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

No Code Solution

5.0 last year

Pros:

No code configuration, user friendly, great features, and tech support.

Cons:

I have not found anything I don't like yet.

Onspring Response

last year

Short and sweet. That's how we roll, too. Thanks for leaving a review Benny - truly appreciate your role in our community.

Katelyn
VP Internal Audit in US
Entertainment, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Wow! Onspring is Great & My Team has never been more efficient!

5.0 last year

Pros:

Onspring is a flexible product with tons of use cases - it has increased the efficiency and effectiveness of my team!

Cons:

Formatting for reports and charts could definitely be improved

Onspring Response

last year

Katelyn - Thank you so much for this awesome review of Onspring! We love having you and your team in our Onspring community!

william
IT Security & Risk Analyst in US
Insurance, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Love Onspring!

5.0 last year

Comments: Great!

Pros:

Business process improvement, automated messaging/workflow, reporting

Cons:

It can be easy to over customize, his makes it difficult to scale and requires many bug/break fixes

Onspring Response

last year

William - Thank you for taking the time to leave a review about your experience with Onspring. I also appreciate you sharing feedback on over customization issues, as that is something we want to help customers manage to avoid issues.

Rhonda
Compliance Officer in US
Financial Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Optimize efficiency with user friendly software

5.0 4 years ago

Comments: We use Onspring to manage and automate a number of our compliance processes including logs, compliance testing, audit testing, regulatory filings, pre-approval forms and workflows. We add new use cases to it every year.

Pros:

Onspring allowed us to create bespoke solutions that optimize our current processes and workflows. End-user adoption has been high and all users find the solution intuitive and easy to use with very little training. If you can read, you can use Onspring. I love the ability to continue leveraging the data we have in the system to create new time-saving solutions for little to no capital outlay. The system is incredibly flexible and if I miss adding a field that is needed for metrics or other purposes, I can add it myself and begin using it immediately. You truly can configure the system to do almost anything you would like it to. The Onspring platform is meant to be customized, so the applications work well and don't experience some of the problems that customization creates in other systems. The more you use the platform, the more ways you find to leverage it to save time.

Cons:

There is very little I do not like about the software. Quite often the features I hoped for to make administration or use of it easier are added to new updates. Quite often, I didn't even know that I wanted an upgrade to functionality until they create it and make the system even better than it already was. One downfall though is that infinite scrolling was added in the most recent update and it has slowed down my ability to get to the record that is needed. Rather than being able to click on page three of my dashboard report, I have to scroll and wait for the system to load the second and then the third page of results. Although I consider it a minor issue, there is no ability to define column size in reports, so dashboard reporting does not always use real estate as efficiently as I would like. Any other system limitations are easily dealt with through good design upon setup.

Onspring Response

4 years ago

Wow! Thank you for such a great review! It's always wonderful to hear how easy it is for our customers to adjust their configuration of Onspring to fit their individual use cases and business needs. And we really value the transparent feedback on dashboard columns and infinite scrolling. This type of direct information is exactly what helps us refine enhancements for this year's product roadmap. Appreciate you taking the time to write this!

Becca
Risk & Compliance Technical Specialist in US
Insurance, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Best Bang for your Buck

5.0 3 years ago

Comments: Our company had left a previous provider due to issues with the platform and customer service. We've been blown away by the experience we've had after selecting Onspring.

Pros:

Out of the box options available and full customization options - we were able to decide how much time and effort to apply to customization before implementation. End users are happy with the ease of use. Management is happy with the reports and export capabilities. As an admin, the trainings Onspring conducts and the customer service Onspring provides is extremely helpful and this is, in my opinion, what really makes them standout.

Cons:

Some of the webinars they offer fall short, but the webinars are an added bonus anyway. Onspring provides an app to give feedback and request enhancements - so they're aware of areas to improve. They're transparent about if/when the enhancement will be considered or implemented!

Onspring Response

3 years ago

Becca - You are the best. None of us at Onspring could ask for a better review description than "Best Bang for your Buck." We truly appreciate you taking time out of your day to post a review of Onspring. And appreciate your candor about webinar content - I'd like to follow up with you on this front to understand what we could provide that would be more beneficial in this area.

Nishanth
Principal Security Architect
Computer & Network Security, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The nuts and bolts of GRC program

4.0 3 years ago

Comments: Excellent

Pros:

When we wanted to build a foundation for our GRC program, we wanted to align it with a strong technology platform to be pillar, after evaluating multiple platforms we went ahead with Onspring as our first choice as it enabled integration with our existing controls and processes stack The hierarchical build is a mechanism we leveraged across multiple applications and a customized dashboards helped reporting to the board easily.

Cons:

The manual intrusive work that has to be done when configuring the applications.

Onspring Response

3 years ago

Nishanth - We really appreciate you taking the time to post a review about your experience with Onspring. One of the awesome benefits of Onspring is the ability to customize the platform to fit any unique process, report or business need without using developers. Complete custom creations can take time to do them well, so I hear you on the manual work comment. That being said, we have existing templated solutions you can always start with to speed up your customization process. Please feel free to reach out to your customer success manager at any time to get a view of those templates to see if they are a good starting place for your business.

Jason
Director in US
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

My Favorite Product Ever

5.0 2 years ago

Comments: Outstanding - always a pleasure, always fun.

Pros:

Number 1: It works. Exactly as I need it to and expect it to. It performs. and it lets me be creative when solving problems. Number 2: The people at Onspring are second to none - they care, they love what they do and they truly love their customers.

Cons:

That I can't use it 100% of my day. I wish I had more time in my day to use it.

Onspring Response

2 years ago

Wow - What a great review Jason. We really appreciate you taking the time to post your experience with Onspring. And are glad that you have had such a great experience with not only the software platform but our people.

Stephanie
Program Deliver Lead in US
Insurance, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Scalable, Powerful Solution with no IT experience required

5.0 2 years ago

Comments: My experience has been very positive. The customer service and support teams are friendly and incredibly helpful. The solutions we've implemented have streamlined our vendor management, contract management and projects management processes. We have flexible reporting at our fingertips that allows our teams to tell our story to any audience.

Pros:

It is a highly flexible tool that can customized to work for any business need. The out of box solutions are well-thought out and offer a great starting point for any use case. It is intuitive and offers a clean interface.

Cons:

When I think of potential enhancement ideas they are addressed through a forum that is used for future builds.

Onspring Response

2 years ago

Thank you for sharing your experience of Onspring with others, Stephanie.

Ashok
Senior Manager in India
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

IT GRC Platform

4.0 5 years ago

Pros:

The platform is lightweight and not too heavy with graphics. A good number of use cases around Audit, Risk Management, Controls Assurance, Vendor Management etc. Platform administration is not too difficult. Training videos were helpful in understanding the features and the how to's of administration.

Cons:

Need out of the box connectors for 3rd party software integration. Reporting is ok but could be better.

Onspring Response

4 years ago

Thank you for the candid and helpful feedback in your review of Onspring. Since your post, we have added multiple data connectors, several of which feed cyber and financial data directly into Onspring so that you can immediately action new data from your 3rd-party subscriptions. Additionally, our most recent platform release focuses on new analytics features to provide even more flexibility and customization in reporting. I encourage you to reach out to your dedicated customer success representative to discuss how you can take advantage of these improvements.

Verified Reviewer
Verified LinkedIn User
Food & Beverages
Used the Software for: 6-12 months
Reviewer Source

Onspring is easy to use, easy to administer, and highly flexible.

5.0 7 years ago

Pros:

The flexibility provided by the platform is great. We have been able to customize the platform to our business processes without requiring custom coding. User adoption has been easy to manage, as well.

Cons:

At times some features seem to lack maturity in terms of what enhancements I expect to see, but these enhancements often come in later releases. Overall, I find it better that we can get a feature in production sooner, rather than waiting for a fully mature feature multiple releases down the line.

Jeff
CEO in US
Food Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Finally. Software that works the way we need it.

5.0 8 years ago

Comments: We need to maintain close relations with our vendors across every aspect of our business. With Onspring we can easily flex their out-of-the-box solution to fit our business processes instead of having to change the way we work. We were up and running quickly with Onspring. Our implementation allows for complete visibility to all our vendors and customize information specific to our industry (food). We run management processes, track products / costs, and maintain dashboards of key metrics. We like Onspring so much, we're building out most of our business processes on the platform. This solution goes way beyond Vendor Management to fit our core operating needs.

Pros:

Ease of use, flexibility, and the ability to quickly customize the platform to our business - without having to write code or pay out the nose for consultants. Just some basic training and we're up and running. Also, Onspring's support is outstanding for any issue, big or small, that we run into.

Cons:

We haven't discovered many points of friction.

Chayan
Director in US
Telecommunications, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Easy to implement and use GRC platform

5.0 5 years ago

Comments: Overall, great experience with the tool and good return on investment.

Pros:

Onspring was easy to implement. We really like the feature that its also easy to configure, create reports and dashboards.

Cons:

Data import and integration features could be better.

Onspring Response

5 years ago

Thanks for your review and feedback. We align our product roadmap to customer needs and would like to connect with you to discuss enhancements to the data import and integration features. You can contact us at [email protected].