by InnQuest Software4.3 / 5 47 reviews
Reviewed on 22/09/2017
Solid, user-friendly PMS
Comments: I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!
Pros: #1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find. As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.
Cons: Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.
Reviewed on 22/09/2017
easy to work with
Comments: overall wonderful software and company
it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best
Cons: if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.
Reviewed on 22/09/2016
Best for Small Resorts
I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed.
The Room Master local rep is always available 24/7 when ever we need their assistance.
The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good. I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings. I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS.... Would rate Room Master 10/10
reports are too detailed
Cons: IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections
by InnQuest Software on 25/01/2018
Joe, thank you for the feedback, it is appreciated. We will continue to improve our training and support process, feedback like this is an important part of how we can become better. We need your continued comments and support, thanks again!
Reviewed on 15/10/2018
Comments: Easy to use, this program does it all when it comes to hotel management!
Pros: Makes managing a hotel a breeze, from guest check in/out, to POS, to internal messaging, this program does it all. Allows you to block off certain rooms for various reasons, easy information entry for guests, profiles easily updated and accessible. Color coded to ensure easy understanding of guest activity. Colors can even be customized. Tells you who did what within the program so you can go back and figure out which user modified reservations/information. Allows for easy information entry and sales from gift shop/restaurant.
Cons: Auto logs you out after 15 minutes of inactivity, making difficult at times to get things done on-the-fly!
by InnQuest Software on 17/10/2018
Thank you so much for taking the time to review roomMaster. Your feedback is much appreciated.
Logging off - the software is required to do this for PCI Compliance for any user profile that has access to Setup and Configuration. You could create a second User Profile that you use just for Configuration Changes, then use the other profile for normal use of the software. Contact our Support Team if you need help with that.
Thank you again!
Reviewed on 20/07/2016
Great functionality for very very fair price
Comments: The software is very simple to get set up. I downloaded the demo and started setting up my database right away. I was contacted by Kent by the end of the day and did some minor tweaks. After 1 week of trying the software, I was convinced by the software. Chuck sent me a very fair quote and we did the deal. I set up an install time for the next week and that was it. I am stunned on how fast I was able to be up and running and how simple and easy the software is. You would think that the software would not have all the features of the larger more expensive hotel PMS but that is not true. roomMaster has all of the functionality for a very fair price. With the price I saved, I did a marketing campaign. I also started using the channel manager and the online booking engine.
-feature rich software
-customer support answers the phone and not an answering machine
- My staff sometimes turns off the channel manager and we then have to turn it back on.
- weekend calling could be nice but we rarely would use it
by InnQuest Software on 25/01/2018
Stefano your feedback is great, glad to see we are helping you with some savings to support your plans with a marketing campaign, and that the channel manager and the online booking engine are delivering value. Thank you very much for your continued business, we do appreciate it.
Reviewed on 16/03/2015
Have used Roomaster for over 15 years in many different countries
Jean francois D.
Pros: Simply the best and easiest Property Management Software on the market offering an unbelievable value for money. It works very well for any property of any size anywhere in the world. I have installed it in more than 10 properties from Cook Islands, New Caledonia, Vanuatu, Vietnam, Seychelles, Sri Lanka always to the greatest satisfaction of the user, managers, and owners alike. It's an excellent product, very simple and stable, and it doesn't require any expensive multi server installation. Usage is self explanatory and very user-friendly. All functions and features are available so you can fully focus on your hotel operation and not IT/software issues. The price is very low for such a good product. You do not have yearly license fees beside the suggested maintenance agreement. The software is so stable and easy to fix that you can operate even in remote location without ever needing to call for support.
Cons: Nothing really. I am amazed as how good they are at adjusting the software to include the latest trends and requirements of the hotel industry.
Reviewed on 11/07/2016
Great software & value for the money
Comments: I have been working with roomMaster for over 7 years now and I wouldn't use any other system to run my hotel. It has great value and is much cheaper than most property management systems with similar features and functionalities. roomMaster is easy to use and very stable. It is also important to mention that the customer support team is amazing and always helpful.
Pros: Easy to use, flexible, customer support attitude and availability , pricing & value, custom reports, features and interfacing with a multitude of other systems.
Cons: I would like to have 24 hour support for the rare occasions we actually need it, however we don't consider this to be a real problem and there is always a support agent on "night call" for emergencies.
by InnQuest Software on 25/01/2018
Hey thanks for the comments Richard, we are pleased you feel you are getting value for the money! We appreciate your business, feedback and welcome your thoughts any time.
Reviewed on 01/02/2018
Not designed with the end user in mind
Pros: Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.
Cons: Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.
by Kent on 09/02/2018
Thank you for taking the time to review roomMaster. roomMaster is scalable to meet the needs of almost any hotel operation. The software comes in 3 different editions and each one increasingly adds more functionality to the software. We see that you have spoken to our Sales Team about upgrading your software to the next edition to gain additional functionality. We would encourage you to revisit this by taking a look at our new roomMaster Cloud solution. This will add all the features of the Premier Edition, Channel Management, Online Bookings as well as Support/Upgrades and roll all that into one easy to manage monthly payment. roomMaster Cloud should be available for a general release in March.
We take great pride in delivering Issue Free software to our clients. We accomplish this through diligent programming and rigorous testing on all new features and solutions. As with any software however, once it is placed in a live environment, certain unforeseen use scenarios can reveal issues. Our Support and Development Teams welcome the report of any known issues from our clients. We will quickly confirm and add to our development schedule for resolution.
We have a more than 20-year track record of prioritizing and responding to bug fixes in our software. Since the release of our latest version we have already put out two releases with resolutions and new items from suggestions. We currently have no known issues in the software. We published any known issues in the software on our Client User Forum which is free to all roomMaster clients and accessible form a quick link in the Help Section so that our clients are aware of any issues that have been reported that we are currently working and those that have been resolved by an update.
Reviewed on 15/09/2017
Gets The Job Done
Pros: It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.
Cons: It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.
by Kimberly on 22/09/2017
Thank you for sharing your review on roomMaster. Your comments on our Support Staff were shared with our team and very much appreciated.
We do apologize that you have some concerns with the software and would love the opportunity to discuss your concerns in more detail. Our goal is the same as yours, to make sure you are getting the most of your investment and that we are meeting your needs.
There are more than 140 Reports and Graphs built into roomMaster. We are dedicated to providing the analytical data our clients need to make smart decisions about their business. We do know however, that hoteliers can have different reporting needs and we may not accommodate them all. This is the main reason that we offer the ability for our clients to have direct access to the database to create their own reports using SQL. We offer custom report writing services to assist our clients with these reports as well.
We see that you have started the transition to our new booking engine. We are confident that the new platform that reduces your IT Scope, is 100% mobile responsive and is easily branded will help you increase direct bookings and show great value.
Thank you again for your review. We hope to speak with you soon.
Client Relationship Manager
Reviewed on 08/02/2018
Long set up but useful once active.
Pros: Reports are by far the best attribute. There is a lot of different functions all of which would be very useful if we had a much bigger year-round property.
Cons: Visually speaking the back and of the software seems a little outdated. Having used a number of cloud-based systems I think this could use a little updating.
by Kent on 09/02/2018
Thank you so much for reviewing roomMaster. The feedback we receive from our clients helps us to shape the product and our services as we move forward. Your comments on the UI are perfect timing. We are currently launching the Cloud version of roomMaster this month and our next project is to evaluate the UI and find ways to improve for both PC and Mobile.
Reviewed on 10/05/2018
Have been using RoomMaster for 6 years. Updates only make it easier to use.
Pros: The ease of use. Almost anyone can start with the training program and be proficient in a short amount of time.
Cons: The time out function. I understand it is necessary. But it should be set at a longer period of time.
by InnQuest Software on 16/05/2018
Thank you so much for your review. We are glad you find roomMaster easy to use and a great value.
The time limit on the Timeout Issue is set by PCI PA DSS. We cannot augment that. However, this requirement is only applicable to users that have access to the Setup and Configuration. We would recommend contacting our Support Team to review your User Profile Setups to make sure this setting is being applied correctly.
Thank you again!
InnQuest Management Team
Reviewed on 15/04/2018
I used innquest for about 2 years
Pros: I really like how it easy it was to use and that it was very easy to set the system up when I first started to use it.
Cons: I did not like the messaging service between agents. It did not really offer any other options besides intramail.
by InnQuest Software on 17/04/2018
Thank you so much for the review. Most of the add-ons and enhancements to our solutions come directly from suggestions from our clients.
We understand that functional and up-to-date communication tools are important to our hotel partners and are looking at ways of improving this feature in roomMaster.
Reviewed on 22/09/2017
Essential property management software
Pros: Absolutely fantastic property management software. The interface is straightforward; the software is easy to configure; the training for guest-service agents and management staff is minimal; the feature-set is comprehensive; and there are ample add-ons for ease-of-use and expanded functionality as needed, to say nothing of the available interfaces if the built-in features don't satisfy every need.
Cons: The iQ-POS software included for managing foodservice and small retail operations adjoined to the hotel is slightly under-powered, but even that does a great job in a pinch (and for the value).
by InnQuest Software on 25/01/2018
Thanks for taking the time to review our product Andrew. We are pleased to read your detailed feedback, both the pros and cons sections help guide our future product enhancements. We are excited to launch our new Cloud based solution this spring as well, which comes from valued feedback just like yours.
Reviewed on 25/09/2017
Good property management software.
Pros: Ability to tailor to each individual need by selecting options for each person. It also has the ability to communicate with our lounge and restaurant which makes it easier for our guests to keep everything on one bill.
Cons: I do not like all the new security rules that come with the new EMV stuff. I also do not like the fact that once you use the check out and check back in feature their name no longer comes up when you look at the name tab in the quickroom screen.
Reviewed on 31/10/2018
Great Hotel Software for 60 room property
Comments: Very happy, software is reliable, has never crashed , very stable
Pros: I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.
Cons: There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board
by InnQuest Software on 02/11/2018
Thank you so much for taking the time to write this review. Your comments and feedback are appreciated.
Looking forward to the next 18 years of the relationship!
Reviewed on 08/12/2016
Debbie pomeroy C.
Comments: We have used this product on multiple locations running different types of businesses (private resort island with airport, marina, store and restaurant previously and now a resort in transition from property rental to full functioning remote island resorts with increasing services to include restaurant, water sports, retail and services). There are more online flashy programs. This is a solid server based program that can work with housekeeping and maintenance on mobile devices, work from multiple offices through remote access to a central server for reservations and accounting purposes, integrates online with our website and third parties to include expedia and other booking engines. We needed a server on island due to being so remote. We needed mobile options being so large and with many offices. We needed remote access due to the many people involved in this venture. InnQuest RoomMaster met all these needs! Its not the flashiest or most online versatile, though it does meet ALL our needs for an expanding resort and business!
Pros: Add on as you grow. Multipfacited
Cons: Not as flashy and as versatile as some of the online platforms.
Reviewed on 20/09/2014
Great product for a great price
Pros: Our company uses roomMaster at 27 properties. After a recent merger with another hotel company, there was discussion about possibly converting to another popular PMS system with a price tag 10X (or more) the price of roomMaster. A third party was asked to evaluate both systems and concluded that roomMaster was the better value. Many of our properties also use several add-on components including iQAnywhere, iQKeyLocks, iQPOS, CRM, and more. Their support is top-notch and always responsive with follow-up to ensure we are satisfied. Though their support hours aren't ideal for us with a 5-6 hour time difference, we have not found this to hinder our operations. For us, there is no other choice. roomMaster is the PMS system for us!
Cons: With the time difference between Hawaii and Florida, where they are located, we have to make support requests by 2pm, or wait to the following day (except in cases of emergency, which rarely happens). However, we haven't found this to be a problem.
Reviewed on 09/09/2014
Superior Program and Excellent Value
Pros: The program is extremely user-friendly. I have had the program for 15+ years. I've trained many staff members on it and have never had issues or complaints. The value for the maintenance contract that includes support and all upgrades is exceptional. There are very rarely problems; the very few times I've run into them, I've been able to get a response, even in the middle of the night. The add-on products have been verified and tested by Innquest. I have never had an issue with any other purchases from them. The company plays well with others; there have been many times over the years where I have had to have support from other companies work with them, and there has never been an issue. I wish this was the case for many other companies. So, all in all, the product and company do what they are supposed to do, and they are reliable.
Cons: Being on the West Coast, the non-emergency support hours end just a bit early for us, which is a very minor issue.
Reviewed on 14/09/2017
Destination Hospitality Management
Comments: Decent software that works well for managing a really popular destination hotel in the mountains.
Ease of room management and rate setting.
Perfect OTA + booking engine integration.
Excellent change journal/log
Cons: Reporting could be improved, support is expensive. Significant software updates required to frequently
Reviewed on 29/08/2017
Innquest was sold - Support went down hill
Comments: I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill.
Pros: Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze.
Cons: They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis.
Reviewed on 24/04/2018
RoomMaster a great PMS for small independent hotels
Comments: Great for a small independent hotel.
Pros: The Demo version is available online for free to check it out. The system is very simple to use and good for a small hotel. The RM PMS can be easily be accessed via the ODBC SQL for revenue analytics and IJ reporting.
Cons: The reports are not greatly formatted like other PMS system. There is no automated report scheduler like Opera to send out daily reports.
by InnQuest Software on 26/04/2018
Thank you for taking the time to provide your feedback. We wanted to mention that you can actually schedule reports to Auto Run and be included your Dayend Close Reports PDF that can be emailed out to desired contacts. Contact your local support team with questions on this feature.
Your feedback is very valuable and thank you for choosing roomMaster.
Reviewed on 25/08/2014
One of the best decisions I’ve made
Pros: roomMaster is straightforward and powerful. We use the Enterprise version at our 21 Southern California hotel locations. The iQ CRM product, which sits on top of all the programs, accepts imports and allows our corporate team to run some amazing reports, as well as conduct business-critical analyses. But, my favorite element of the partnership we have with InnQuest is their team, and the leadership of Robert, the President and main programmer. He cares so much about his product and customers. They are continually making thoughtful, well-engineered enhancements. Also, the pricing is amazing. We save a ton of money on support fees compared to the big guys.
Cons: They are much smaller than the Micros of the worlds, but that's a good thing as well. Their development cycle is more streamlined, and costs are lower for the consumers.
Reviewed on 22/09/2017
Solid Software for smaller properties
Comments: I have been very pleased with ,my decision to purchase RoomMaster back in 2002.
Program is windows based
not cloud based
easy to learn/teach
Limits on reporting
SQL reporting difficult to create
some programs/add ons are 'prgrammer based' meaning difficult for a nonprogramer to implement. I struggle at times as I am an owner/operator and do not have the means to create or utilize all options of the programs/add ons; much less understand how to best use them
Reviewed on 23/08/2014
Best PMS on the market...
Pros: We have had roomMaster since 1998, and the response and updates to meet the changing hospitality industry are remarkable. The service contract is affordable, the staff is knowledgeable, and the software itself is very user-friendly. As a summer resort, we need to be able to train quickly, and the software training mode allows for an easy transition. The most impressive aspect is how they actually listen to their clients and make updates that are forward thinking and innovative.
Cons: I can't say that anything is really objectionable about the product. If I don't see a report I want, we can build it on our own. If I am struggling with how to build the report, I can go to the forum and have another client help or roomMaster staff assist.
Reviewed on 22/02/2018
Fast and Easy Service
Comments: Love it! It is easy to use, has all the features we need,not only manage our reservations, but to also manage the daily operations .
Pros: Very easy to access on any information you need to know with room Master system. Esp with guest charges, reservations, accounts etc
Cons: At times its slow in connection or responding to the request you need to know on getting information from guest profiles.