Reviewed on 09/08/2019
Good System if you understand its limitations
Comments: Overall we moved to WorkWise ERP to cut costs, gain some functionality, and have direct access to our data. They delivered on all of those needs. At the time of implementation we thought we would be able to use their manufacturing system, but found that with us being a custom job shop with variable processes and materials their shop floor and job cost system is not flexible enough for us to use effectively. But, because the system is built on SQL Server we have the ability to easily tie a costing system built for our industry into WorkWise ERP.
Pros: For a great price you can pick and choose what features you need in your business. They offer pretty much everything, but some modules come with limitations. They do a great job of improving the software every year, and it's really moving in the right direction. Love the ability to add custom fields almost anywhere in the system, and change the work benches to fit your needs. Built on MS SQL Server with full access to the data when you host. Dash document repository is great by its self, but printing options in the software need improvement (see cons)
Cons: They are still working to replace the "Old" pieces of the software, and those are clunky and not very streamlined. As others have stated, their printing leaves a lot to be desired. You have very limited options when printing as everything has to be pre-defined for email/faxing and your only option at time of printing is to by-pass those presets and choose a physical printer. Even when setting up the default printers for the various documents, you need to type in the printer path, no look ups or drop downs. Their shop floor, scheduling, and costing features are very nice, but make sure you fully understand your needs and the limitations of the software. They have a standard cost option, but if you have multiple sites you can only have one standard cost. Also when you move any item into inventory you lose the cost breakdown between labor/material/overhead. Finally their financial reporting is very limited and clunky to put together. Luckily (like most ERP vendors) they work with a great 3rd party financial package provider that integrates great with their system and is very cost effective.
Reviewed on 08/08/2019
Excellent ERP for Small to Medium Manufacturing Operations
Comments: We have recently went LIVE with WorkWise ERP. We are very happy with our end product and our results so far. The Sale process was great and very informative. The sales team was very good at customizing a demo for our industry and business. The implementation team was excellent. Our Project Manager did an excellent job making sure all of our needs were met and helping us stay on track to meet our 6 month implementation time frame. I would highly recommend this software for any Made to Order manufacturer.
Ease of Use
Integration with CRM
Engineer to Order Workflow
Cons: Install Team could be more thorough in knowledge of our Cloud Environment
Reviewed on 09/08/2019
First Time ERP Buyer
Comments: It has become much easier to pull sales data and enter forecasting information than our previous system. We struggled during our implementation and would have preferred to have additional on-site representatives to train our production team because prior to the implementation the production users did not have any familiarity with Workwise. We ended up running two systems concurrently for several weeks and that created a lot of headaches.
Pros: I love the metrics provided on the invoice tracking screen. When it comes to tracking sales it makes it really easy to slice and dice the data in a lot of different ways. I also have been pretty satisfied with our experience of running the software on the cloud. Since our business runs on Mac computers that was one of my primary concerns and that has not been a major issue for us.
Cons: The documentation and help material is often for previous versions. There are many things that I would expect the system to do that it does not because many of the modules are built around previous version compatibility. While I understand that most of the modules are changing in Version 10 there are many parts of our Version 9.9 that seem very outdated. I also think that there should be Business Metrics Data that are standard or easier to configure. The Business Metrics module is very powerful but it takes a lot of effort to get things set up on our own. I would think there could be a group of canned reports that might not be perfect but still useful for most companies.
Reviewed on 19/02/2019
TCM ERP review
Comments: As a strong user in 7 different ERP software tools in my career, Workwise is the 2nd most easy & powerful of tools I have used. Fixing bugs or problems 7 dealing with mods has been a rough spot along the way over my 9 years as a user.
Pros: Wide functional flexibility, good range of modules. On-line help has improved a lot, inside support when you make a connection is good. In emergency situations response has been good. Upgrades have gone better than most in my past.
Cons: Printing & pdf use could be much better without use of 3rd party support. MODs should be rolled into future revs vs ongoing upgrade charges & still dealing with a mod years after. Patches & updates seem to throw problems into mix due to incomplete testing. Customer support on cases can lag way too long, 3 yrs & longer, avg 90 days or more, not acceptable to users Bugs & lack of support create frustration in users that TCM support within our organization (like me) then has to overcome or accept while supporting Workwise software.
Reviewed on 13/02/2019
Fairly Good For ERP
Comments: It works well once when you customize the software to your company. Customer service is very helpful in troubleshooting and resolving issues. They're quick to help and WorkWise often holds user conferences in different cities to help client discover how companies are using their software.
Pros: It seems to work well on handling inventory and cost. Once when you get the hang of it, you can be able to adjust PO to invoice customers. I cannot speak for the accounting side, but I can say as an admin for this software, it makes table maintenance and prices easy. The most important thing is to receive proper training on how to use the software correctly.
Cons: You have to pay extra for customized functions, which really drives up the cost. Obviously, the out-of-the-box version of this software isn't quite a good fit for most companies, so be prepared to add that to the cost. I'm not a fan on how we track customer pricing in this software. Normally most companies will track pricing according to contract cost, rather than have one table across all clients. You can do contract pricing but as a separate pricing table, which is a pain to track.
Reviewed on 09/04/2019
Veteren users with not reason to leave.
Comments: We've been using Workwise for over 20 years, so it's hard to say anything more than we really don't know how to operate without it. Workwise has consulted with us on many projects and through many iterations of those projects. They are a great partner and we owe a measure of our success to that.
Pros: Workwise is making a lot of advancements. They have continuously evolved and added features as well as addressing and patching bugs in the software. The customer service is prompt to address issues and you can easily contact support and speak with a real person. The workbenches have also been extremely useful to our company, allowing users to customize how they interact with the software to fit their specific needs.
Cons: Development was recently moved to Shanghai, which has slowed down the response time for software programming related issues. It has also interfered with the speed of integration for partner vendors.
Reviewed on 19/02/2019
Everything works out in the end...
Comments: I am the admin and also program our configurator, so I spend the most time in Engineering/Item areas of the system. I find these areas to very easy to use and simple. Once you understand the system and it's shortcuts, you can search for information quickly and easily without having to open new screens or conducting new searches.
Pros: The software is very customize-able. There are many different ways to setup and do transactions in ERP. This is very helpful because it allows us to tailor the system to our processes instead of changing our processes to match the system.
Cons: The software is very customize-able. The con side of custom is that you might be using the system in a way that most customers are not or nobody has done before. This has caused some issues where WorkWise support staff cannot answer questions. We eventually get there, just takes more time and can be frustrating.
Reviewed on 27/06/2017
Small and Medium Business ERP Software
Comments: The ability to run most of our processes through a single software package. Information visibility and reporting is very easy because of this.
Pros: The software is updated regularly and the development is really driven by the customers. It is on the leading edge of ERP systems for its target market. Many of the modules that are available address everything a manufacturer needs to run their business.
Cons: First, since they are consistently updating and modifying the software there is a good chance for bugs and problems. Second, scaling to thousands of users would be difficult, however, since it is targeted at the SMB market this may not be that much of an issue. Finally, it could be stronger in some of the data entry areas, sometimes it can seem overly complex to complete basic tasks.
Reviewed on 01/03/2019
30 + User
Comments: Work Wise truly partners with their customers. The users groups are always customer facing rather that sales focused. The users truly have the opportunity to drive enhancements, attending the meetings adds a huge value product.
Pros: Software is very flexible, multiple ways to perform different functions. Chose the modules you need now and add others later. You don't have to change company processes to force them to fit the software. Very strong in manufacturing and inventory control. User are able to provide input for future enhancements. The role based work benches are customizable to each user if needed
Cons: Upgrades are released to frequently at times before fixing bugs in the current version. Setting up the security from an admin standpoint needs to be improved
Reviewed on 07/08/2019
Everything in ONE system!
We left six disparaging systems behind which has improved our efficiency, data integrity and inventory controls. It has contributed to paper reduction and greater visibility to workflows. We moved to electronic time keeping and greater shop floor responsibility.
We were able to establish a great connection with the WorkWise project manager that helped provide the push to our implementation.
Cons: The program required intense customization which drove up the cost. Customer support cases can take very long to solve. Prior to being assigned a Project Manager we experienced great delays. We highly recommend getting assigned a WW project manager from the start! The feel of the program is a bit dated.
Reviewed on 08/08/2019
Comments: There seem to be a lot of bumps in the road as we progress further into the software. We are still struggling to get all of the information we need, in and out of the software.
Pros: The ability to customize features and potential to hold all of your information in one software program. They have reps that can come out to your business to train employees how to use the software. The forms you print out look professional.
Cons: This software is designed for the user that never makes mistakes. Fixing a mistake is very cumbersome in this software, and there doesn't seem to be a quick fix for anything. We keep having to work outside of the software to solve issues to problems. The inability to edit invoices after they are processed is an issue for us. It doesn't support large projects with multiple purchase orders. The reports that are available, do not contain the information we need. The base program is very basic and needs a lot of customization to be useful which is expensive. Orders get locked up frequently and can't be used until someone releases them. Financial module could use more work.
Reviewed on 01/03/2019
Our WorkWise ERP Experiance
Comments: We are able to get the up to date information out to the areas that need it, when they need it.
Pros: I like the customizable workbenches. They allow me to bring in the tasks I need on a daily basis in one place. I can remove the things that I do not need, and organize the parts I use into a useful layout. The SQL back end makes it easy to get to the data for reporting.
Cons: Some of the seldom used tables have not been ported to SQL yet. Some of the areas (Item Master and Customer Ship to and Sold to) could use a few more User Defined Fields that flow through the respective modules.
Reviewed on 26/02/2019
Solid Functionality and Feature Rich
The core functionality of this software is solid.
Unwavering results from tens of thousands of daily transactions.
Able to accommodate all business processes, wither within the software or with partner products.
With the addition of the Workbenches, the ability to export data is extremely easy and convenient.
However, system reporting and summary reporting is usually not user friendly and not customizable to a users needs.
Reviewed on 24/05/2019
Comments: Our implementation had to be completed in 6 months. WorkWise stepped us through each piece of the implementation and we were successful in our launch. Since then, the support to our business has been great. They listen to their users and work with us to continue to improve their software based upon our business needs.
Pros: WorkWise understand manufacturing and they bring all of the necessary modules to run our business into one piece of software. The software is very easy to use and navigate.
Cons: The financial side of the software is the weakest of the modules. It still works well, but there are some enhancements that would be nice.
Reviewed on 19/09/2017
Work wise was exactly what my client was looking for. A CRM with full marketing integration.
Comments: Because of the email marketing feature we have been able to reconnect with old leads and find new leads in a easy and organized manner.
Pros: I really like how customizable WorkWise is. We needed that flexibility in a software with full marketing integration within a CRM.
Cons: Its hard to find something that is wrong with it actually but if I had to give one complaint it would be sometimes it gets buggy and you have to restart and clear the cache. But this happens infrequently and does not affect our business at all.
Reviewed on 20/04/2015
Pros: I love that this product can be used across our company. It allows us to integrate many of our areas into one centralized source. This helps with information flow to all parts of the organization.
Cons: I think there are some areas that have evolved quite nice with the product and other areas that could use some work still.
Reviewed on 22/01/2014
ASI Doors - Milwaukee, Wisconsin
Pros: One of the major advantages for me as a 9 year user of TCM is the close proximity of WorkWise to my facility. They have been very responsive to questions and providing explanations. As for the product, I have always said, "Someone smarter than me created this, so figure it out and use it." As a company, we have been involved with "WorkWise" before it was named "WorkWise." I believe we go back to the 1980's. Something must be working, because we have grown with the product and continue to add 'modules' and expand our daily use of TCM.
Cons: I have been asking for years for a "Bin-Location" maintenance area/screen so you do not have to enter item locations three times: Kanban, Primary Bin, and "IM" bin location. No Luck so far.
Reviewed on 08/08/2019
Their level of service has really dropped off
Comments: I don't know if it is because of recent growth, but support is non-existent. I've been waiting months for answers to some issues. It seems there aren't many people that know how their software works, and those that do are not responsive. We recently had to move to a newer version, and we knew more about the product than their consultants. No training support, it's lucky we knew the product well enough to get by.
Pros: We've used this software for close to twenty years in two different time spans
Cons: The software still requires manual posting of transactions from the AP, AR, Job Cost and Inventory Management modules to the GL. We have built many ODBC reports to help us run the business.
Reviewed on 15/08/2017
Our users love the new user interface via Workbenches. The product continues to evolve/get better!!
Pros: Love the Workbenches. Love the integrations with OnContact CRM. Love how accessible data is. Our user group is great and everyone participates. The data dumps to Excel have been huge for our company. Well done.
Cons: Need to really know the database when mining for data. When needing to delegate work I often find myself assisting with where to get the data from and making sure the table joins are correct.
Reviewed on 08/08/2019
Pros: I like how the workbenches make it easy to navigate to different areas without leaving the screen you're on
Cons: There appears to be a lot of bugs that need to be worked out on (almost) a daily basis and we don't get great turnaround with our help tickets. Also, our IT guy is having to write reports for us that we aren't able to run within WW.
Reviewed on 20/01/2014
RB-ERP 9.5 is constantly reinventing itself!
Pros: Workwise has made a commitment to continue to improve not only its existing modules but add new ones along the way. They have also started to work towards a Cloud solution. They are very responsive to our needs as a business and willing to work with us to make modifications where necessary to allow us continue to get better as a company.
Cons: Being a finance person, I find that their accounting/finance/general ledger module is not very robust. However, it is not our main driver, as we are able to get out of it what we need for now in this area.
Reviewed on 17/01/2014
Great ERP Software
Pros: Workwise Role-Based ERP is simple ERP software that is easy to use. Our new employees are able to understand the software and be functional users in a short period of time. Workwise continues to make investments and improvements in their software. And they listen to users when making improvements. The workbenches are one of the best enhancements they have made.
Cons: They still have modules in some applications that could be improved. I would like to see some budgeting/financial planning module.
Reviewed on 14/01/2014
Pros: Stable product, good functionality, and good customer support. Workbenches are very helpful in allowing access to the information needed to run the business.
Cons: There are still some legacy aspects of the product that need to be updated.
Reviewed on 21/07/2014
Best ERP I have used
Pros: They have great support and training; nothing is outsourced. The product takes us from beginning to end in the shop and makes life a million times easier.
Cons: There really was not anything I did not like with this ERP.
Reviewed on 27/05/2014
Pros: It's an intuitive product from a good, local vendor.
Cons: The current version has some security holes. As a publicly-held company, our SOX compliance will not tolerate this.