Fusion Reviews

We have used this EMR for several years. It is well-designed, functional, and easy to use.

Comments: Scheduling, billing, and data entry encompassed in one product

Pros:

This software is all inclusive, and it is very helpful to be able to manage multiple offices in one location. Patient data is accessible yet secure. The system is also designed for multiple disciplines. The best part for me is the billing and administrative sections which allow for easy tracking of claims as well as informative reports which would take hours to do by hand.

Cons:

My least favorite part about this software is not being able to mark a patient tardy or calculate attendance by a date range rather than overall. It would be more helpful if we mark appointments more appropriately such as "Canceled by clinic" or "canceled by the parent" or "tardy" and then be able to calculate these by category. We must report the percentage to many insurances.

We are so thankful for the support of the entire Fusion team.

Pros:

As a mom who started a nonprofit for children with special health care needs, and no background in the medical field, we needed an EMR software that is easy to use, self-explanatory, and cost effective. Fusion has fit our needs for both staff and therapists, and the ability to schedule, maintain records, and bill from one source, all for a low monthly fee, is beyond comparison. We started with a billing company to manage our claims processing, and when we were not receiving reimbursements in a timely manner we knew it was time process our claims "in house". It was a difficult and overwhelming experience, but the Fusion customer service staff was top notch in making sure that we felt supported and confident in the change. We are saving thousands of dollars and can track our reimbursements in real time. Thank you Fusion Team.

Cons:

There is not much we don't like! The therapists wish that they could customize the SOAP Note more, but appreciate the thoroughness it requires.

Not great but it works.

Pros:

It's useful to have all treatment notes and goals accessible in one place. Notes can be completed fairly quickly once you have a feel for the layout of everything.

Cons:

The software could be made easier to use. Some parts are repetitive and redundant, making documenting more tedious than it needs to be. The visual layout in parts is very cluttered. In some parts of documenting, there is not enough room or too much room to type notes.

Overall please with Fusion

Comments: Overall it has been a good experience and look forward to being a partner with Fusion in the future. While no system is perfect we like what we see so far.

Pros:

1. Scheduling is very good. 2. Documentation is very good. 3. The communication through the system is good.

Cons:

Billing improvements 1. We need better communication with insurance company ETF payments and remittance. We have entered the information to the insurance companies but they still send us paper checks. 2. Also, we would love the ability to email billing balance in bulk. 3. Ability to view history of client communication per patience.

Easy to use. Streamlines aspects of a therapist's job.

Pros:

I love how easy it is to use. The goal bank makes adding goals very easy. The SOAP note makes it very easy to record and track data. I love being able to see goal progress in charts as I complete a SOAP note. Progress notes are simple with all of the data at hand. Easy to view the progress of clients for both myself as the therapist and parents/doctors.

Cons:

Setting up different appointment types has to be done manually. For example if you need a progress note every 3 months there is no way for Fusion to automatically generate a progress note appointment every 3 months, the user has to go in and change appointment type manually. This isn't too time-consuming but it seems like the system should be robust enough to have that capability.

good product easy to use

Comments: it is ok . I usually have to find a way to fix my own issues since customer services is lacking.

Pros:

ease of use and everything in 1 place so no more paper documents.

Cons:

feeding needs to be a separate discipline from speech.

Comprehensive EMR for pediatric therapy group

Comments: The software combines electronic medical records, scheduling, billing, record tracking into one system, making us as a team more efficient and ultimately providing better care for our patients. Previously we had used other programs, but none was specific to pediatric therapy groups and none was as comprehensive as Fusion.

Pros:

It was designed for use in a pediatric environment and for a multi-disciplinary team of practitioners, thus it contains everything we need for efficient record keeping and patient billing.

Cons:

Simplified navigation between patient billing accounts and patient records.

User friendly, pediatric sensitive, promotes efficiency in documentation

Comments: Efficient documentation in my daily work

Pros:

I have been a pediatric PT for 37 years. I have never used a system that is so geared to pediatric documentation nor have I used one that is easy to learn and utilize. Although the system allows for efficiency with documentation, the finished reports are comprehensive without being redundant and well organized. I love using FUSION.

Cons:

I have very little to complain about. It would be nice to have a feature that would keep track of number of visits in a given time.

Fusion has helped me significantly decrease the amount of time I spend dealing with billing.

Comments: Document management, insurance payment/payment tracking management, scheduling management. Fusion also has extremely good customer service, so when I do have a problem, I am able to get a solution quickly.

Pros:

The ability to bill insurance, track payments by payers and clients, and create invoices based on those payments within the same program saves time and decreases errors.

Cons:

Some processes for dealing with payments and corrections are not intuitive. Fusion will have a process, but it is not always easy to figure out.

Fusion has been easy to use as a therapist and the layout is very functional.

Pros:

I like the ability to use the drop down arrows for soap notes and assessments. This helps me be more efficient in documentation. I frequently use the mastery setting in goal writing as well. This helps me keep track of my data and when goals are being met.

Cons:

My least favorite aspect is the template for feeding therapy. It's not as efficient for me, as I don't see many infants. I would like something a little more general or sectioned off for different ages.

We've been very happy with Fusion Web Clinic. The more I use it, the better it gets!

Pros:

Integrated insurance billing, soon-to-come credit card processing, and simple scheduling/note writing.

Cons:

Credit card processing isn't active yet. We can't wait until everything gets set up for this new service!

Easy to use and great customer service

Comments: The layout and ease of use.

Pros:

All the add on options for repeat treatments, ease of clicking to add them to the note. The activities list that is available to select from.

Cons:

There is not much that I don't like about it. Sometimes it automatically fills in my email in an area it shouldn't and I have to delete. But really no big deal.

Fusion is a Great Choice!

Comments: Fusion has been a great choice for our occupational therapy practice. It makes the therapy billing process seamless from scheduling appointments, to documentation, to billing, to invoicing. The support staff is outstanding! They are very professional and friendly and are there to answer any questions we may have no matter how small. The only aspect I would change with Fusion is that there would be a user manual to help with learning the ins and outs of the program when getting started. The videos are helpful but a manual would provide a quick reference when questions arise as they always do when learning a new program. Overall, we are more than pleased with Fusion and would highly recommend it to anyone looking for a therapy billing software.

Better Than Expected!!

Comments: When I first opened my pediatric OT practice, I was searching for an EMR company that had everything that I was looking for such as documentation, billing, appointment scheduling, and ease of filing insurance claims. With Fusion Web Clinic, I not only found all of these to be available, but what I didn't expect was the OUTSTANDING customer service!! Kathy and Emily go above and beyond my expectations and my office managers expectations in helping us when we have any questions or needs. My clients enjoy receiving text messages and/or emails reminding them of their appointments! Our attendance record is very high! All of my therapists find the evaluations and daily SOAP notes easy to use. We love the quick phrases for ease of documentation and the ability to set goals from our goal bank. I am constantly sharing my experience with my colleagues on Facebook and in forums. If you are looking for a software program that is easy to use, Fusion Web Clinic should be your number one choice!

Getting Fusion was one of the best decisions we made for our pediatric outpatient clinic!

Comments: Fusion has a very comprehensive pediatric platform making it perfect for a pediatric clinic. When I started researching EMR systems, Fusion was the only software I could find that met the needs we had for our pediatric clinic. The staff at Fusion trained us thoroughly so the transition was seamless. It has greatly eased our paperwork burden and the turn around time from seeing a patient to receiving payment lessened significantly giving us a much better cash- flow.
The customer service that we have received from Fusion is outstanding. There is always a friendly and knowledgeable person who answers our calls and the needs we have for a documentation software has always been met. Over the years that we have been with Fusion, many great improvements have been made based on customer feedback.
The software is easy to use so it does not take a lot of time to train new staff. Our administrators use it to manage all aspects of patient administration and our clinic supervisors can easily monitor staff compliance and the quality and timeliness of documentation.
I have yet to find anything about Fusion that is a con!

We LOVE fusion! I couldn't imagine a better software!

Comments: Wouldn't use anything else!

Pros:

Fusion is so easy to use.notes are good but not redundant and don't take forever to write. customer service is amazing!

Cons:

Goals are a little hard to manage and find. Wish they were more visible when writing the eval and reeval.

Simple and straightforward.

Pros:

I enjoy most how easy it is to complete assessments and daily SOAP notes, the system walks you through step by step.

Cons:

I wish it were easier to edit\revise a note, than having to go in and make it a draft again. I also wish it was easier to view current documents for each patient then having to find them on your schedule and hitting view documents because what can happen is when you move the mouse to hit view documents and you have other patients on your schedule, it will switch over to them.

We use this software for documentation and billing purposes.

Comments: The pros about Fusion is the excellent customer service you get from beginning to end. You could not ask for a more easy process to get started with Fusion. It all starts with Kathy with her expertise is getting you enrolled and great customer service to Emily in support who has answered any question I have had with the functionality of fusion. If you have a question, the support team has a quick response for you.
If you have an idea or a function that might help your practice, the engineers and the owner are willing to listen and if all possible add that feature in the next update. I really don't have any cons unless it is something I am used to doing in another software that fusion may not offer but at least I know I can put in a request and they are willing to work with me on getting what I need for our practice.

Best program we've ever used

Comments: Overall, I think Fusion is great. We began using it almost a year ago and it is much more efficient than our previous program(s). From a scheduler's perspective, I have a few gripes about the calendar and difficulty in seeing all therapists in a single view. What's great is that they want to know when we have issues and they do their best to correct them, or to tell us why it isn't feasible. That it was designed for pediatric use was a huge plus for us. The documentation looks professional, the database is very functional and easily navigable, and it has made my job much more efficient. I can't speak to the billing piece and I know there have been a few hiccups on that end, but I give Fusion a solid 4 stars with the potential of 5!

Fusion has been a godsend for our startup OT business!

Comments: Fusion takes the stress out of insurance billing. It is easy to use and multi-faceted, from scheduling patients, to writing patient notes, to submitting claims, to posting payments. It is very user friendly and if there is a question, Fusion's support staff is amazing! They are very professional and always helpful. We are so grateful to have found Fusion when starting our business. Insurance billing can be overwhelming to say the least, but Fusion can make the process much easier.

The software is very easy to utilize and the staff is excellent with set up and support.

Comments: We have had many positive comments from the front desk, support staff and therapists. Entering information and customization for reports is speedy and easy! Claims submission, electronic remits, scheduling, electronic faxing, secure email, patient reminders and the unlimited support has been fabulous. The set up and data import from our old system was priceless! Customer service has been SUPERB starting with the day we inquired about the product! Kudos to Fusion and to your wonderful, well-informed and friendly staff. We are very pleased with our decision to make Fusion Web Clinic our software of choice at Therapy Connections!

Terrific EMR system with outstanding customer service

Comments: I use Fusion Web clinic for both my pediatric and adult patient population and have found it extremely versatile and easy to use. I run a small private OT practice office without any office staff and the initial support I received to set up my account followed by the ongoing outstanding customer service that I have experienced is what makes Fusion work so well for me. One of my favorite service features is that they are so responsive to customer needs as well as suggestions to improve their site to make it more user friendly or accommodate clinic needs. I would recommend them for anyone in a large or small practice.

Amazing and very efficient software

Pros:

The efficiency! Documentation takes less time. It is also very user-friendly and easy to learn. The support staff has been amazing.

Cons:

The checkout feature. I am not sure who has been checked out or not since it does not get grayed out.

Fusion; the visual reassurance.

Comments: I am new to a pediatric facility in the department of insurance collecting. Since working with Fusion software, I have been able to easily identify pertinent information within a timely manner while on the phone with insurance companies. Fusion offers a visual appeal and reassurance to claims and their status. As a collector, I spend most of my time in the "not paid" and "rejected" features which increases my time efficiency and the happiness of my manager. I am able to narrow down the problem claims this way. Fusion is my friend!

Fusion is easy to learn and increases efficiency!

Comments: Fusion has allowed all our therapists to save time documenting, especially on progress notes and evaluations. We appreciate the time-saving options and that each discipline can adapt documentation to fit our own clinic needs. We have saved paper and ink by emailing documentation. Our office staff also runs much more efficiently, utilizing all their time-saving options. The positive staff at Fusion has always been quick to respond to questions and made the transition a positive experience.