Confluence is a team workspace where knowledge and collaboration meet. Create, collaborate, and organize your work all in one place.
It is a very practical and simple software, it is not necessary to invest a lot of time to learn how to use it. Its graphic interface is very friendly, it is very intuitive software.
Now I need to upload to google docs and import as google doc rather than word. The error messages sometimes are on the level of "something went wrong.
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Confluence just works
Confluence has a number of key benefits chiefly the way that it seamlessly integrates with Jira and other Atlassian products. It's a must have add on if you use Jira. Especially as your organization grows. Version control and roles are great as well.
If you don't use jira it's kinda of clunky. More modern systems like Notion have a better UI.
Confluence helps my company collaborate and share knowledge
Comments: My team is able to save, organize, and share papers in one convenient spot thanks to the superb document management tools that come standard in Confluence. Because of this, my team is now able to seamlessly integrate internal collaboration methods into our day-to-day operations by having instantaneous access to all relevant project documents and information.
Excellent program for group work and information exchange. It comes with more than a hundred different layouts to choose from. Access controls are provided, and team members can easily connect with one another. It's an excellent resource for building and managing a database of how-to guides to be distributed to clients. It's also great because it works in tandem with other attlassian applications, such as JIRA.
Unless one is familiar with the relevant duties, I find the administrative side to be a bit of a hassle. Limitations in personalization and usability in document format selection make it difficult to create documents in specific ways.
Very convenient links with Jira, but some annoying limitations
Widely used tool for prod dev teams, as it's easy to connect Jira and Confluence
Some annoying limitations, hard to copy / paste and use tables. Poor integration with some other tools like Miro or Whimsical.Very heavy to load, and anchors are too slow to load.
Excelent tool with good Admins and Users
Comments: I personally had a wonderful experience with Confluence, it was a easy one link way to add most resources required (Gantt charts , project plans, date/time for Program Management timelines and mixed together you get a easy to use tool that is great at its core but with heavy customization it becomes even more awesome).You can basically start from a white blank page and end up doing a project charter with 2 attached Gantt charts, with 3 Children pages and 7 Pie Charts.
It is easily accessible and you have loads of feature to customize your knowledge(renging from Tables , custom built Boards and even Linking tickets makes it a very straight forward solution for knowledge capture) pages or project management files , tools are easy to integrate and work with (highly recommend a cooperation with Jira , as they work very well togather.)
Administration part can be a pain from time to time , unless you know exactly what roles are correct , it can become a bit confusing .
Alternatives Considered: monday.com
Reasons for Switching to Confluence: Past experience working with it on multiple companies.
A superior collaborative workspace
Comments: The platform is accessible to anyone and has an open interface, letting our company set up collaborative spaces where staff can collaborate productively on a wide range of projects. It's reliable, and it made it easy to increase our property holdings. It may not be necessary to invest time and resources into teaching employees how to use Confluence because it may be extremely user-friendly.
Confluence's suite of team communication tools is crucial to any effort to increase output. It's a lot dependable and much cheaper than other options. It's essential equipment for anyone seeking total control over their team's overall performance.
It's a steep learning curve for our less tech-savvy customers to become proficient at working on our websites. The fact that the support staff is exclusively fluent in English may also be an inconvenience for some consumers. Integration with Azure DevOps is a little bit of a challenge.
We have found a perfect collaboration center in confluence
Comments: My time spent with Confluence has been nothing short of revolutionary for our company's approach to knowledge management. Its robust capabilities and collaborative nature have made it an indispensable component of our routine.
Confluence excels as a hub for information dissemination because of its function. The ability to link papers and construct interlinked pages allows for extensive communication. Macros improve both the look and the functionality of your material.
However, it can be difficult, especially for larger teams, due to the lack of integrated version control. Keeping track of document updates demands further care.
Great knowledge base tool
Comments: Our overall experience is positive and will definitely continue to use it in distant future.
The best knowledge tool we have used so far. It's incredibly easy to create new spaces for team, content and task organization is good. It has it marketplace with many plugins which increase initial functionality and you are able to create beautiful knowledge bases.
Some functions could come as standard and not over plugins but on the other hand that what marketplace is here.
It's like building your own website
Easy to construct, set up the permission, link with JIRA, layout the content. It has a strong version control with all editing history.
Table editing - it always a mess for me, was wondering how can it be easier? I have to be very catious evey time to edit a table and table content.
Solid note/documentation software, but pricey for what it is
Comments: Generally a positive experience but it's a classic case of the established, expensive, and less flexible piece of software compared to more modern options like Notion. I would recommend really only to teams that use Jira heavily and want a source of documentation.
Works really well with Jira and especially for developer teams that require integration with it. The editor is solid and offers a number of add-ons. Dark mode looks great and document indexing is smart.
Real time editing isn't as seamless as Notion is. Adding addons is hard and requires admins to set up. Very expensive.
A bit pricy, but works wonderful with Jira for IT Projects
Comments: Overall, I am pretty satisfied with the tool for the basic IT Project and Product Management work
I love that it is able to integrate with other Atlassian products very well, especially Jira for showing issues and their live status gets reflected
Less flexibility in terms of formatting the document, arranging tables, doing knowledge management, etc. Another con is that you have to pay for a lot of extra services beyond the basic functionalities
Reasons for Switching to Confluence: It integrates with Jira very well, others don't
Our knowledge base
Comments: We were having problems to share information, and some users were not getting the right information. Knowing that we have a tool for information sharing like Confluence, we create a plan to start documenting all our processes, and now they are available across the company.
It is very useful to share all our documentation and knowledge base. All the users are now able to get updated information, and can share any documentation with the team.
It can become a bit slow sometimes, causing the pages to take longer to load and look for information.
Alternatives Considered: Microsoft SharePoint
Reasons for Choosing Confluence: We were looking for a better documentation and information sharing tool
Reasons for Switching to Confluence: It was the better option for our company, thinking on how robust is the tool.
The Collaboration Platform You've Waited For
Comments: We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.
Real-time simultaneous editing Ease of finding and organizing what I've written Constantly adding new features Integration with Jira and Trello is great, but also works as lightweight project management by itself
Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things. I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL) One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better. Also, printing is pretty tough when you have tables.
Alternatives Considered: Microsoft SharePoint
Reasons for Switching to Confluence: Confluence is quite inexpensive for what you get and it's super powerful. I really love the quick, accurate search results. The macro functionality and new "Slack" style slash commands are really cool. The notification system is very nice, especially the @mentions.
Great documentation platform for both intranets and customer-facing hubs
Comments: The experience I had the last 9-10 years that me and my colleagues worked with Confluence is excellent. The document editor works smoothly even from the mobile app that is offered. There are many article templates to choose from when you start creating an article, from decision making documents to marketing strategy forms and solution focused how-to pages. Confluence supports a lot of media types in the pages, so it's easy to create helpful articles with video, audio, images and many more like attention panels, embedded spreadsheets, etc. You can even embed the contents of one section of a page to another page, so that if you change that it reflects the change in all the pages that the section was included. Which is great for customer support and of course technical documentation. Did I mention that you can create as many different wikis as you like? Confluence calls those "spaces" and it's a great way to keep things separated. I use different wiki spaces for my employees handbook, customer support, app manuals, design documents per project, etc. The possibilities are endless and having them separately helps with security between different roles in the company and outside of it.
Confluence, especially the new cloud version, is one of the best tools to use for documenting your knowledge-base. The best parts for me are: - The ability to connect my articles with to-do tasks from project management (Jira from Atlassian, same company, so they work like a charm together). - The articles I can contain any media types, from spreadsheets that I can edit in-line to videos. There are also a lot of native panels to help anybody create very stylish articles with usability. - In-line and footer comment sections help my team discuss and develop documents all together, without losing any of the discussion history. - The ability to also keep an internal blog. I use that to inform my colleagues for the day-to-day developments, and keep everybody on track with high ideas and management efforts. - All of the above can be also used as a customer-facing knowledge-base, to serve your customers with documents, operation manuals and help articles. Very handy if you use it together with the service desk solution from the same company, but can also be used stand-alone too. In general it's one of the best choices that I made when I was searching for a documentation solution for my company and my clients, back in 2010. Almost a decade passed and Confluence is still growing better and better by the time. Atlassian the company behind Confluence is now huge and offers many solutions that integrate with Confluence, making it an even better choice if you use other tools from them.
I can't find any cons to Confluence. After all there is no perfect solution, only elegant ones depending on the problem one tries to solve. Atlassian is offering a trial period so anybody can see if Confluence is good for their company's documentation needs. From my experience, it would be bad to start a trial before you hove some really motivated people in your team and some content to put in there. Because it would be better to test Confluence with something that you would use in your company, so that you see first hand the pros and cons while your team works with Confluence with material that is close to the true material that you would put in there. If I was to change one thing it would be the way it recognizes internally any of the pages I create, so that Confluence doesn't have any issues with pages with same titles. That would be a nice time saver and space saver in the outline of any wiki one creates.
Reasons for Choosing Confluence: I made the switch from Google Docs because I wanted a more robust solution that would support a more deep infrastructure and would be easy to manage and interconnect with other project management, software development and customer-facing solutions.
Switched From: Google Docs
Reasons for Switching to Confluence: Confluence is far more advanced and fits our business model as a documentation and knowledge-base solution. The price is right and Atlassian seems to continuously develop new features that help us create awesome online media-rich documents for us and our clients.
One stop tool for documenting almost anything
Comments: Overall, the feature is a good to have and can make life easy by providing a single stop platform for all the documentation and giving a knowledge hub.
Collaboration with numerous tools already in use by our company like Asana, Slack, Miro Board, Google Sheets, etc. , Ease of use and sharing documents just by a click, and Permission handling of users.
Struggle to share snippets of code and adhering to syntax, and not having a flowchart builder feature.
Alternatives Considered: Notion
Reasons for Choosing Confluence: To incorporate a range of features that confluence offers and docs don't. Most important being integration with tools and Miro board.
Switched From: Google Docs
Reasons for Switching to Confluence: Confluence has better integrations with other softwares and is a dedicated platform for documentation. Also, we wanted to have a platform where a Knowledge Library can be created and managed easily which confluence gave us.
Great product for a Small / Medium Bussiness
Comments: My experience using Confluence is great, we stopped having several places to store the same information or share results, now we share everything in one place.
Allows to have one single place for all the company's documentation, this reduces efforts and allow an easy more controlled data sharing. We have very interesting possibilities with other collaboration tools. It is very easy to use, just type, tag and share. Just like using any social network.
Even though this is a very easy to use tool, sometimes the navigation is not so easy to understand. Users cannot see edits in a document in real time like Docs in Google Drive. Lastly, some formatting options are quite basic, a little or more options would be appreciated.
Alternatives Considered: Kipwise
Reasons for Choosing Confluence: Confluence has better integrations with other tools.
Reasons for Switching to Confluence: Because the relation quality - price in confluence was greater.
All-in-one collaboration platform
Comments: Aids in the development of specialized work areas, wherein employees may carry out their duties in a relaxed and conducive setting. Integrating with other Atlassian products, as well as third-party apps, makes the platform more robust. It's easy to implement, fits any budget, and can help any business expand its operations.
Atlassian Confluence is a platform for teamwork and information exchange that has helped our company greatly improve its operations. The platform is accessible to all users and features a straightforward interface, enabling our company to set up shared workspaces where employees can efficiently complete a wide range of assignments. It's steady, and it's facilitated the simple expansion of our holdings.
There was a difficult learning curve for some of our less tech-savvy consumers to become proficient on the site. Some users may find it inconvenient that customer service is only offered in English.
The Ultimate Knowledge Hub for Seamless Idea Management and Unbeatable Collaboration
Comments: Our whole team are happy users of Confluence, as the tool has been a positive and beneficial productivity tool for our team.
Using Confluence you really appreciate its user-friendly interface, powerful collaboration tools and robust knowledge base management functionalities. Confluence empowered us to easily create, organize and share content with our entire team, making it our go-to solution for efficient idea management, knowledge sharing and alignment between current and future team members. Most importantely, the ability to integrate with our other tools and serbices made it seamless for keeping knowledge synced and shared across the team.
With so many great features it can be quite overwhelming for our junior and newer team members to onboard as the learning curve is quite steep.
Reasons for Choosing Confluence: Speed, value for money and integrations with Jira.
Reasons for Switching to Confluence: The loading speed of documents, tickets and content, value for money and integrations with Jira.
A wiki like software, Successful Tracking and Project Management
Comments: As mentioned in the title of my review, it's like a wiki version for the company's documents. I can easily find almost everything that I am looking for specially when tracking a document or checking for reference of hierarchy. It is the best solution for providing guide and solution documentation for my clients/customers.When I was still employed under an e-commerce company, we used confluence across most of our departments. It is very useful for finding information, reference for training because it serves as a knowledge base for our company's content. It can also be used as reference when checking metrics and product information within the company that is very important for the decision making of higher management.
-No need to use multiple MS software like Ms Project, excel or even Word for documentation. Now I'm using a single tool for my Checklist, Requirement list, action plans, help guides, and testing strategies. -I like how it is integrated with JIRA which is also one of the main tools we use at work. All Jira dashboards are available within Confluence which allows documentation to be supported by task. -There are ready templates for creating different types of documents. There is an option to create hierarchy for documentation and link them to each other to avoid duplication.
-Right now, exporting of documents is only limited to Word and PDF file types. It would be better if there were more options. -Adding the option to customize forms would be a convenient feature. Instead of only having the pre-build forms. -It is also better if there will be more complex support for searching algorithms for discovery when searching, not just by typing the exact keyword
Excellent knowledge base and group collaboration platform
Comments: I appreciate the simplicity of the Confluence platform because it has been really helpful to my company. The intuitive design makes it simple to disseminate internal communications and choices made in meetings.
It's the greatest centralized location for everyone involved in a project or at a company to store, share, and retrieve information and data. It's helpful for teamwork because it's simple to edit, it syncs with Jira, and it can provide useful visual representations of data.
The design of Confluence just seems archaic and cumbersome to me. It's also difficult to allow access, and to copy and paste across other applications like Microsoft Office.
Best Documents Management Tool
Comments: I've found that Confluence offers some great benefits for teams working together. The collaboration features are top-notch, allowing multiple people to work on the same document simultaneously. I also appreciate the customization options, which let you tailor the platform to your needs. The document management capabilities are also beneficial, making it easy to organize and find important files. Plus, integrating other tools is seamless, saving you time and effort. Finally, the knowledge management functionality is a nice touch, letting you store and access important information in one place. All in all, Confluence is an excellent tool for team collaboration and productivity.
Confluence is an excellent tool for document management. It offers many features, including version control, access controls, and document organization. This makes it much easier to keep track of changes to important documents and manage them effectively. With Confluence, you can be sure that all your documents are stored securely and have complete control over who can access them. Whether you are working on a project or need to keep your records organized, Confluence is the perfect solution.
I've heard from some users that Confluence is lacking in some formatting and customization options. Specifically, some have reported that the platform lacks more advanced formatting capabilities, such as the ability to create multi-column layouts. Additionally, while Confluence allows for customization, it seems that the platform's options are somewhat limited compared to other document management tools.
Best documentation tool I ever used
Comments: I use this almos daily and I think it is a great tool for team performance. It allows to create and view all the info in no time and pretty well structured.
The main advantage about Confluence is that is part of the Atlassian Suite which involves Jira and Bitbucket among others. This makes pretty easy to integrate them and add quick references to a jira issue with just write the reference number. The text editor in Confluence is pretty complete, allowing to create really decent pages for any kind of documentation desired. The possibility of create nested pages makes really easy to organize the information in "chapters" "sub-chapters" and so on, giving your documentation a really neat look. This feature also allows to segregate the information, so you can have your product's documentation on one place, perfectly organized and set another "Chapter" for your team info, where you could store info about code conventions, timetables about overtime or availability, and so on. Confluence is also useful in order to create software designs, since it allows to create pages where you can paste your diagrams and so on and allows to discuss on them by adding comments or remarks. And the Watch utility keep you posted via e-mail whenever a page you're watching is modified in any way so you can keep track of a discussion or whatever.
So far didn't find any big issue with confluence. Maybe for beginners it has a bit of learning curve and some option like the page nesting and so on is a bit difficult to learn. Besides that, I think is a pretty complete software. Something I miss is the possibility of "downloading" a page with all nested ones into a pdf. That would be a great feature in order to generate documentation files.
Documentation Resource and Sharing
Comments: Confluence is a nice tool to keep documentation organized as long as you remember where you're putting it (bookmarks). The tool is not sophisticated enough to provide ease of mind but it does provide a place to store documentation and the ability to share it or set permissions to intend on the correct people to view the items. Overall I as well as others use it but its also not the best and we all know it can be loads better in terms of features and formatting.
The rich text central location of document storage and the ability to share based on permissions is a nice-to-have tool for large companies or groups. Utilization is tricky as every team or group will use it in their own way and organize their own way so even if you implement this in your company and you're browsing another department's documentation, you will find essentially that it is just their own internal documentation which requires a little bit of a lucky search to find what you're looking for. Essentially this is a glorified document cloud storage which allows version control, permissions, and sharing.
It is not much different than say any other software or tool available in this category. It has some nice features like version control and seeing a complete history of who made changes to what along with comments and a social feature to it where you can subscribe but honestly there is so much more potential here especially from a company like Atlassian. I just feel they really dropped the ball here by not implementing better integration with some other apps which are already available. Example is that their spreadsheet implementation is a nightmare. The formatting almost always behaves irradicably and it has the bare minimum when it comes to these spreadsheets. Why not implement at least at the base of other offerings? For a paid product, the level of quality is expected to be much more.
Confluence: the hub for knowledge management
Comments: Overall, I use Confluence every day in my work to keep my (and my organization's) knowledge base relevant. I use to it to collaborate with other employees for improving internal processes, as well as for communicating important current info (such as outages or key developments). Confluence is unmatched in its search functionality, and allows my organization to keep its knowledge base completely streamlined.
I use Confluence as a customer service employee. We have a vast amount of procedures for managing internal systems, as well as for applying systems to actual contact with customers. All of these procedures are stored and maintained in Confluence. What helps me the most, is Confluence's super-advanced search functionality. Essentially, I merely have to type in a relevant word, and Confluence will list all the applicable articles. This allows me to find a relevant procedure for a specific situation in seconds. Another important feature to me is the commenting system. I collaborate with users who create and manage articles. When I see info in an article that's outdated or incorrect, I can leave a comment, and the article manager will get a notification. It's easy to collaborate in this way and keep information up-to-date. Lastly, the permission schemes help with keeping editing (or even viewing rights) limited to the relevant users. Within customer service this is important, as there are varying levels of authorization within our organisation.
In my opinion, the user experience and readability of the software could be improved slightly. The color scheme of blue/white/black isn't bad, but the layout tends to be somewhat messy. It could benefit from some streamlining, and perhaps more clear demarcation of elements within pages (such as more use of bold / italics, more variance in font size, and use of headers).
Wouldn't recommend at the moment, but things may quickly change.
It was good. Not it is just too big and heavy even for a big companies.
May be the root of this impression is that Confluence doesn't feel as a seamless system. May be this is because there a different application for different tasks and while this is exactly what you expect using a tool per task, this is somehow plays against Confluence.
On the bright side, this is a part of a bigger ecosystem, it is reliable, it has nice support, it is constantly changes to good.
May be because it is pricy.
Overall, I'd never get back to it, though Jira is still one of the best tools out there.
It is somewhat hard to speak about Confluence pros without constantly resorting to integration with other Atlassian products. Confluence was a first haven for a lot of companies and developers, it is safe to say that most of us started their meeting with information systems world with Confluence. It offers some sort if hierarchy for documents, crossreferences, editing. Confluence is offers a number of connectors to other products, and what is of most importance here is that confluence has a set of tools to build statistical data into user-friendly representation. Confluence is a part of Atlassian ecosystem and this is something to keep in mind, because this is the direction developers are pushing you. Confluence may be deployed on premises which is a significant distinction from many other products. It is costly but there is a comprehensive set of documentation, reliable techsupport. Confluence is a handy management tool for it is capable of collecting, digesting and representing a data from various sources. Say, you may render server status page, Jira's taks flow, gantt diagram and all of them will be live. Confluence is quite reliable system and I can not say I can remember a single bug while using it. Mobile and desktop apps for the most platform are there. It has notification, chats, email listings etc.
To start with it is pricy. It is slow. The editor is hugely outdated. It pushes you toward other Atlassian products and while the ecosystem itself is not bad, this is not something you'd want these days. Basically, it represents too much of vendor lock and there are a lot of much better substitutions. And the overall design is stuck in 2010. It is heavy, leak, slow. User paths through different usage scenarios could use a hand of able UI designer.
Wiki Engine on Steroids
Comments: We are using Confluence as our internal documentation storage system. It allows us to easily create documentation and share it among our various teams while controlling access to the teams. It is better than a document storage system for this purpose, as it allows us to create the documents on the fly, cutting a step out of the process and making documents easier to manage. We host it on site, so it is more secure than a solution like Google Docs as it's not on the web.
We use Confluence on a daily basis to document various aspects of our organization. There is a large variety of built-in templates for a variety of sorts of documents. We heavily utilize the how-to articles to record procedures. Although it does link with other Altassian products, like Jira, we don't use that functionality currently as we run Confluence on-site and Jira in the cloud. The upgrade to version 6 greatly increased the usefulness of the product, as it brought in concurrent editing, ala Google Docs, which was functionality we needed when developing procedures for an event as a group. The search and indexing capabilities make it easy to find a document if its location is not obvious.
Search and indexing can lose usefulness in the event you have many similar documents, like say a checklist that is executed often. I would like a function to be able to click a check box to "ignore results like this." The initial setup of Confluence was not completely straightforward, however, we were installing on an older version, version 5. (The upgrade to version 6 went much smoother.) I would prefer an omnibus install package if it doesn't currently have that rather than having to install PostgreSQL and the application. The LDAP integration could have been a little bit smoother than it was, although it is in line with the other Atlassian products I have integrated.