Ricochet Consignment Software Reviews
by Ricochet4.5 / 5 30 reviews
Reviewed on 13/02/2015
Ricochet Consignment Software Has Been an Essential Part of Our Success
Comments: When developing our consignment shop we wanted to focus on customer experience and unique merchandise. To accomplish this, we knew we would need a software that would reduce the time normally invested into tracking inventory, consignors, payouts, and other laborious tasks. We searched and researched in an effort to choose a software that would not only function and operate to meet our needs but do it efficiently. Unfortunately, it became the most overwhelming and miserable part of putting together our business. We read reviews, we did demos, and we attempted to conquer systems that were cumbersome and complicated (with hefty costs attached to any additional features or upgrades!) We needed an intuitive interface to process everything quickly from anywhere and we didn't want to spend hours training employees to operate systems we barely understood or had difficulty navigating. Thankfully, just before we opened, we discovered Ricochet! We immediately felt at home with the system. It was easy to guide ourselves through without extensive explanation, the features were well developed, and most importantly we could access our shop data from anywhere (giving us the freedom needed to build our brand and customer base)! After our initial one-on-one demo, we were completely sold by the quick responses to all of our questions and concerns. Since we have opened, we have really appreciated the efficiency of the Ricochet software. We quickly train employees and they actually enjoy using it! We can pull our data and information when away from the shop...including processing sales (no loss of revenue if someone loves our products at festivals, trade shows, or other events)! Customers have also remarked about the cool aesthetics of our POS screen (a great bonus for us as we strive to create a fresh brand)! But the biggest return on our investment has been the customer service. The key a successful, profitable business is in building relationships and giving your customers confidence that they are important and their needs matter. This is the type of reliable support we receive from Ricochet and it makes it easy to mirror it on to our customers. Anytime we face issues we have the ability to reach out and get immediate answers and assistance without worrying about additional charges for troubleshooting. Ricochet is a growing software that is continually adding important features and benefits that help us progress as a business. We are proud to be part of its evolution.
Reviewed on 05/12/2017
This software is incredibly easy to use and has streamlined our checkout process. We love Ricochet!
Pros: Ricochet is intuitive and easy to use. The reports make daily accounting easy and quick. We also added integrated processing and that has cut our checkout time in half. Our consignors love that they can see their sales online and we love that it is easy to pay them out and track payments. We use the rewards program to incentivize our in store events, and it makes marketing to our customers easy. The customer service is great. We have never had an issue arise that we did not receive immediate help with. The Ricochet team takes our feedback into consideration and is always improving the software to better meet our needs. We had a difficult time finding a POS that met our shop's unique needs, as we are both a consignment and new item retail shop. We have found that Ricochet was what we needed to bridge the gap between two different types of inventory. I also found that the ability to use Ricochet on multiple devices a huge plus. We sometimes tak an Ipad outside for sidewalk sales, and this was the only POS that allowed us to do that. We have been using Ricochet for 6 months and continually like it more and more!
Reviewed on 18/07/2016
Would Never Dream of Using Another Software
Comments: From my first interaction with Ricochet I was hooked! I signed up for the free trial, watched the informative tutorials, and was contacted by the company to follow up on how my experience was going. I knew this was going to be the perfect software to run my business. After signing up Nick and Brady were available, attentive, and incredibly helpful with getting everything set up. I wouldn't call myself a technology expert by any means - but the whole process was so simple and continues to be everyday that I use Ricochet; I would never consider using anything else. Beyond the plethora of online resources they are always available to help when I need them and always respond within 24 hours or less. I have been impressed all around with the company, the software, the customer service, and my vendors have been as well. I would highly recommend Ricochet for use in any store that uses a consignment sales model.
Pros: My number one favorite feature is that vendors have the ability to log in and see their sales and inventory. This saves me and my employees lots of phone calls which allows us to spend more time helping customers and merchandising.
Cons: It would be nice to be able to make changes to items that were rang up incorrectly in house rather than having to contact Ricochet to fix these small issues. Also, I would love to see a role between "manager" and "employee" where a sales associates can add new consignors and inventory plus run the POS system but not have access to the reports.
Reviewed on 22/11/2017
Great software and support
Pros: The software is very easy to use and learn and offers almost enough features to be a full ERP system. My favorite feature is the vendor login. The customer support from the Ricochet team is top notch! They are frequently releasing new features with software updates, too.
Cons: This software is superb for managing inventory and vendors. I would like to see the ability to set quantity-based discounts for items and some more marketing features - such as coupons or special pricing - that can be integrated with the e-store sales and in-store sales.
Reviewed on 27/08/2019
Comments: Ricochet makes vendor based business sales easy. Customer service is excellent.
Pros: It's easy to assign sales to vendors and consignors, apply discounts, create reports. Vendors can see their sales instantly.
Cons: It doesn't permit tracking of rent, unless it is deducted from sales. Some reports are hard to follow. It only interfaces with one credit card service company.
Reviewed on 26/01/2017
I have had excellent customer service as we've learned this software, easy fixes and always helpful and easy to talk to.
This also gives us a broad overview of our sales easily.
Pros: ease, customer service, layman understandable
Reviewed on 12/04/2019
Fantastic Software for your business
Comments: This software takes away all your stress of keeping inventory and customer under control.
Pros: This software is very user friendly and make keeping track of inventory and customers a breeze.
Cons: No cons to think of its a great software program
Reviewed on 14/11/2015
Very user friendly .
Comments: I am new to the business of owning a consignment shop. So the software was incredibly intimidating to me. Within days it became obvious to me that I was going to be able to learn the program with not a lot of difficultly . Here is my real reason for writing this summary. The owners Brady, Nick are just amazing. There were days where I phoned them three, four times a day. Never did they make me feel like I was a bother or incompetent . They walked me through the program over and over again until I was comfortable to move onto the next . The day I opened Brady helped me over the phone with several transactions. I have been open for two weeks now and doing well . It's all very exciting. I have yet to learn the next steps to running the business as far as writing checks etc. . Yet, I have no fear that Brady will be there for me again every step of the way. I looked into other programs and it was hard to know what would be right for me. Well I no longer wonder . I have talked to others with different software and I know without a doubt this was the best fit for me. Thanks Brady for all your patience and support . I could not be up and running so smoothly without you.
Reviewed on 17/02/2015
Comments: i chose ricochet consignment software initially for ease of use but also because there was always assistance if i had any problems or questions. i loved the program. now it has been updated and has more efficient ways to navigate the system. i love everything about it. being able to get into an account, view inventory, add or delete. it is all so easy. the only thing i do not like about the software is the time out is so short. we are a very new business and sometimes there is a longer delay between uses. it only has a 10 minute wait before it logs you out. otherwise it is awesome. also, nick and brady are always available. i call, text or email and get a response so quickly i am always surprised. they are readily available and help me with any and all questions i have. they always make me feel valued as a customer. i recommend the software to everyone who is in need of consignment software. the cost is very affordable and is the best i found during my research. once you decide to use it, be sure to contact them for advice on components to choose. it will save you time and money! good luck!
Reviewed on 26/05/2016
Comments: Ricochet Consignment Software is outright the best I have found out there. Prior to opening my store, I trialed several different options, but when it came down to it, Ricochet met all my needs. This software is extremely user friendly and offers many options not offered by other software, such as consignors being able to enter their own inventory. This is a huge plus for me, because I hate doing inventory! Also, their customer service is AMAZING! Any time I have had a question, or an employee working the store has had a question, Ricochet is extremely fast to respond with a phone call. When they do respond, it is always from someone I have talked with before, who knows my business, my situation and what we have talked about before. This makes everything much easier and more personal, so I am not having to try to explain things again! I cannot imagine running my business without them! Being a new business owner, there are many things to worry about... let these guys handle this portion for you so you can manage the rest!
Reviewed on 27/06/2017
Great, easy to use software that offers a lot of features.
Pros: This software is very intuitive, especially compared to other consignment programs. Item entry is fast and easy, the labels look professional, and vendors can see real time sales. The screen presentation is simple and uncluttered, and it's very easy to move between functions. It works really well with a touch screen monitor.
Cons: My business sometimes requires the use of smaller labels, and the software currently prints just one size label. I also would like for the label printer to recognize when there are multiple quantities of the same item.
Reviewed on 31/05/2018
Amazing all in one consignment software that would beneficial to any consignment store!
Pros: This software is extremely easy to learn and use. They provide frequent updates and new features. The point of sale feature is great and the fact that it all works with a touch screen monitor is awesome because it helps us to look more professional and tech savvy than the competition. The labels you are able to create are great and look very professional.
Cons: This is really good software. We have tried most of the competition and this one seems to be the best value for the price. I can't think of anything negative about it.
Reviewed on 21/02/2019
Great program for consignment store/co-ops
Comments: It was such an easy set up and their customer service and you tube videos are really great. They don't just sign you up for a program and never talk you again, they really make sure you understand it for your specific business even down to tagging your items and what items to buy.
Pros: Web based and ability for vendors and consignors to check sales and input inventory from home
Cons: The only negative I can think of is our vendors cannot see their sales for a specific time frame for example feb 1st through feb 7th. They can only see a specific days sales or a payouts total not a custom timeframe.
Reviewed on 11/12/2015
Great but just a couple of things that would improve the system for me.
For the most part I am happy with the system. I have kept track of some of the things that would make it better. for me anyway. See below.
1). Consignors history by the month. When I go to pay them I pay for the prior month and there might already be sales for the new month so when I try to just check off the ones for that previous month & you have more than one page, going to the next page to check them off unchecks the ones you check on the previous page, How about a scroll bar so you can check just that month all at once so I can print it out for the consignor and not include the current month with it.
2). I'm in Canada and we have 2 different taxes and I can separate them on the individual pieces as I enter them because not everything is taxed the same which works as far as the sale goes but when I give the summary to my bookkeeper it is all lumped together on the report. Is there a way to separate them on the report?
Reviewed on 13/11/2015
Easy to Use and Outstanding Customer Support
The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting usually solves the issue. A number of times the wrong SKU comes up when the tag is scanned. Not sure why, but refreshing usually works. We've noticed some inconsistencies in assigning items to consignors in the payout reports. It seems odd that when we need to correct pricing or items in the consignor reports Ricochet needs to make those corrections for us. Sometimes it is difficult to scroll through the pages on say the Inventory screen. It only goes so far and you have to begin again or just type in the page number. The credit card reader is a bit finicky. The swipe has to be just right to read the card on the first try. We've had a couple of instances where the receipt printer was spewing paper and we weren't able to clear it, but that was most likely operator error and Ricochet fixed it pretty quickly.
On the plus side, Ricochet has always been available either by phone or chat to answer questions when issues arise. They must work around the clock, since we're East coast and they are West coast! The look and feel of the on screen pages is clean, clear and professional. We only have a few months of experience with the system, but overall we feel confident it was a good choice for us.
Reviewed on 29/10/2016
The BEST You'll Find
Comments: The owners and staff at Ricochet have been just awesome! The system is easy to understand and great for daily use. Reports are right at your fingertips. Their customer service is attentive and fast. If something isn't making sense, they walk me through. I couldn't be happier that I took the chance on this program.
Pros: Reports, inventory entry and tracking
Cons: Looking forward to the integration with Quickbooks.
Reviewed on 05/05/2015
6 months and we are 100% satisfied
Comments: We at The Blue Pineapple Consignment boutique have been using the Ricochet software for 6 months and we are 100% satisfied in every way possible. We searched for the right software for months before we decided on Ricochet. It was designed for non technical people that care about results, not programming. And for the most part, anyone can learn to automate their consignment business with little or no training with this software. There are perpetual upgrades, processing integration, and the best customer support ever. If anyone needs a personal recommendation before taking the plunge, feel free to contact me on my cell anytime. Al Rocuant 941-376-0648 The Blue Pineapple Consignments Cairo, Ga.
Reviewed on 12/03/2016
Comments: This was a blessing to my business! Great product and great service! Only thing I would suggest is making it a little more user friendly. For example when printing tags for consignors I have to go in and print only 6 or 7 at a time . It would be nice to have a bottom that selected everything at once . Same goes for the payouts reports. If I'm in my reports and wanted to payout consignors I would manually have to go through and unchecked the rest of the consignors. So when you have 50 consignors this gets to be time consuming.. other than that I LOVE IT !
Reviewed on 12/03/2016
easy to use, quick to learn, can assess from anywhere,
Comments: The software has been A perfect solution for starting our business. I like that it calculates the Tax percentage, different report summary, vendor tracking, prints checks, able to customize for each vendor, is easy to put in inventory and keep track of what has been sold. The support has been exceptional and they have gone above and beyond to help us in everything that we have needed . I would highly recommend the software to any new vendor/consignor type of store.
Reviewed on 25/11/2018
Pros: How easy it is to use, and great service
Cons: The only thing I would like to see is an email option. To email vendors
Reviewed on 26/05/2016
Comments: Ten stars!!! This software is incredible. We have been open one week and have had NO issues. It was simple to learn and the demos and support were also TEN stars!!! Our Makers (consignors) are also very happy that they can keep an eye on their sales and inventory any time. Many, many thanks to Brady and Nick for their awesome software that has made our huge adventure that much greater!!!! WE LOVE IT!!!!!!
Reviewed on 19/02/2015
Amazing doesn't begin to describe...
Comments: I starting working at my mother in law's store with zero experience with any kind of store system of inventory or a point of sale and this system is so easy to learn how to use. It is amazing and a life saver!! Customer Service is absolutely amazing. If I have ANY questions or concerns, they are quick to respond and help me out. I recommend this software to anyone that wants a system with great support.
Reviewed on 09/01/2016
Easy to use, great customer service
Our customer service rep has been amazing with helping us get the POS system set up for our class! We've had a lot of suggestions on what we would like to see with updates and they have been very receptive to our concerns! Overall the system is easy to use and the updates that are coming out in 2016 will make it even better.
Keep up the good work!
Reviewed on 05/04/2016
We are a new store and have been using the software for about 6 months- We love it!
Erin rewa M.
Comments: Finding a software that is simple to use, accessible, and yet robust enough to handle our needs is not easy. Ricochet is exactly what we needed! If we have a question about the way it works or a report all we have to do is call or live chat. The guys are GREAT! We are part of NARTS and we will be sharing this software with everyone we can.
Reviewed on 13/11/2015
Great user friendly software with excellent customer support!
Comments: Easy to use, great reporting features and excellent customer support. Would very much like to have ipad bluetooth bar code scanners softweare upgrade available in the near future to simplify my point of sale tracking. Would like to have the ability to delete duplicate entries without it them remaining in the inventory control reports.