--- description: Discover the benefits and disadvantages of Firm Central. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Firm Central Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Law Practice Management Software](/directory/20038/law-practice-management/software) > [Firm Central](/software/136048/firm-central) # Firm Central Canonical: https://www.capterra.co.uk/software/136048/firm-central Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/136048/firm-central?page=2) > Cloud-based practice management tool for small law firms that provides an end-to-end solution to manage your law practice and business > > Verdict: Rated **3.7/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Firm Central? Solo and small law firms looking for a fully integrated, cloud based practice management system can use the application to manage cases, documents, billing and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 64 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Thomson Reuters - **Location**: Toronto, Canada - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$40.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: CORE: $40 per user per month ESSENTIAL: $65 per user per month, with Time \& Billing PREMIER: $105 per user per month, with Time \& Billing and Deadline Assistant - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Notifications - Billing & Invoicing - CRM - Calendar Management - Case Management - Case Notes - Client Management - Client Portal - Collaboration Tools - Conflict Management - Contract/License Management - Court Rules-Based Scheduling - Document Generation - Document Management - Email Management - Expense Tracking - Full Text Search - Legal Case Management - Reminders - Staff Calendar - Status Tracking - Task Management - Time & Expense Tracking - Time Tracking - Trust Accounting - Version Control ## Integrations (2 total) - Microsoft Outlook - QuickBooks Online Advanced ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Law Practice Management Software](https://www.capterra.co.uk/directory/20038/law-practice-management/software) ## Related Categories - [Law Practice Management Software](https://www.capterra.co.uk/directory/20038/law-practice-management/software) - [Legal Document Management Software](https://www.capterra.co.uk/directory/10049/legal-document-management/software) - [Legal Billing Software](https://www.capterra.co.uk/directory/20039/legal-billing/software) - [Legal Case Management Software](https://www.capterra.co.uk/directory/20040/legal-case-management/software) - [Legal Calendar Software](https://www.capterra.co.uk/directory/30577/legal-calendar/software) ## Alternatives 1. [Clio](https://www.capterra.co.uk/software/105428/clio) — 4.7/5 (1691 reviews) 2. [SmartAdvocate](https://www.capterra.co.uk/software/131579/smartadvocate) — 4.7/5 (125 reviews) 3. [CosmoLex](https://www.capterra.co.uk/software/18931/cosmolex) — 4.6/5 (340 reviews) 4. [8am MyCase](https://www.capterra.co.uk/software/115613/mycase) — 4.6/5 (784 reviews) 5. [Filevine](https://www.capterra.co.uk/software/140815/filevine) — 4.4/5 (286 reviews) ## Reviews ### "You'll never get away from it" — 2.0/5 > **Joseph** | *3 July 2023* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: When it was introduced, there was nothing else on the market like it except the then-clunky Amicus Attorney that was server-based only. This was the first cloud-based practice management solution. So the cloud-based aspect of it is what drew me in over 9 years ago. > > **Cons**: Unfortunately, it's like West has abandoned this program. They tied all access to it to your Westlaw subscription. So any time your firm grows and you need to add another user, it takes at least two to three business days just to add the additional user, because they have to contact your sales rep so they can write a new contract to extend your Westlaw contract to add the other user. In the meantime, we've been asking them to add additional features for years, but nothing new has been implemented that I can recall since it was first introduced. We've since changed to Clio, but -- while we could export our clients, contacts, and matters data, the actual documents in each matter cannot be exported. For this reason, we'll never be able to move completely from Firm Central since they effectively OWN YOUR CLIENTS' DOCUMENTS, and your firm's e-mails and documents forever. We've asked several times what happens with the data when we close the firm/retire/die, and no one has a good answer. Apparently it's not even as good as a Facebook account which can be archived and downloaded for eternal access if needed. Once you stop paying, thousands of documents, records, and gigabytes of data are simply gone. For this reason alone, I warn everyone to stay away from FirmCentral. > > Adding additional users is an excruciatingly long process. Imagine having new employees that you're paying almost $20 an hour, but they're just twiddling their thumbs for over a week while you wait for your Westlaw Sales rep to return from a vacation and get to your e-mail asking them to add the new employee as a user. When they get to the e-mail, it takes the Westlaw system at least three days to get the new user set up after you've signed yet another new Westlaw extension contract just so you can add the new user. It's like having to extend your cellphone service contract by a year everytime you get another phone. But cellphone service doesn't cost anything as much as this does. Our bill is over $1,700 a month for the Firm Central, Westlaw and all the other stuff they add onto it so you get a "discount" for multiple subscriptions. I would never recommend this program to my worst enemy, and regret the day I signed up for it. Had I gone with Amicus, at least I could have taken all my data and ported it over to Clio, MyCase, or any other practice management software years ago. ----- ### "Worst product ever" — 1.0/5 > **betsy** | *24 September 2019* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: There are no pros. This was the most difficult software to use and customer support was horrible. They were never able to fix their issues. Each time I would call for a problem with the product, I was told that they would have to have someone up the chain call me. 2-3 days later I might get a return call. > > **Cons**: The software would constantly delete the events on my calendar. The billing portion was difficult to use in that you had to transfer money by client and could not do a batch transfer. > > Customer service is horrible. I had to jump through hoops regarding the calendar issue and they were not able to fix the problem. Using this software was the worst mistake I ever made. ----- ### "My 2 1/2 Year Experience With Firm Central" — 4.0/5 > **Mark** | *23 August 2016* | Legal Services | Recommendation rating: 9.0/10 > > **Pros**: Creating client files and sub-files. It is pretty intuitive, and I can find just about everything that I have saved. The Technical Support is great, and I usually have a very short wait to get in to talk with them. They have always been helpful. > > **Cons**: I can't rename emails that I have saved in Firm Central, so searching for an email I saved 6 months ago is pretty time consuming and hit or miss. I can rename any Word or Excel file I want, but I can't change a name or date on an Outlook email. That makes no sense to me. > > Overall, I have been pleased with the features offered by Firm Central. I like the ease of saving and retrieving files stored in matters, and it is fairly easy to open new client files and matters. ----- ### "Buyer's Remorse" — 5.0/5 > **Patricia** | *24 March 2020* | Law Practice | Recommendation rating: 1.0/10 > > **Pros**: Very stable platform, no glitches or bugs. Love the customizable dashboard for matters and the "status" feed on each matter. > > **Cons**: While "usable" on a Mac, it caused us a lot of version control issues. Mac users must download, save locally, and re-upload. We thought this was manageable inconvenience, but found that because one often downloads the same document, one's local drive will rename the file by adding (1) to the end of the file name, for example. If you want to maintain version control, you have to delete any local copies to save the file using the same name before you download. Far to labor intensive. Also, even though we are using lots of Westlaw products, the integration with WL wasn't worth the loss of integration with all other platforms. And once you sign the contract, you are stuck with it. No month to month option. > > We especially liked the status feed. Customer service was fantastic. We just couldn't make operations run smoothly with most of our users on Macs. The WL integration was a big plus, but didn't outweigh the loss of other integrations. ----- ### "Inadequate billing software" — 1.0/5 > **Kelly** | *14 November 2019* | Law Practice | Recommendation rating: 0.0/10 > > **Pros**: Attorneys and legal assistants can enter their time directly into the client's matter. > > **Cons**: Everything about the accounts receivable and finance charge aspect. Also, uploading pdfs into each matter is time-consuming. > > I worked in multiple businesses and own my own business. Therefore, when I started working at my husband's law office, I was shocked to see the subpar billing system. During the first year of owning this software, I had to manually take a calculator to calculate the finance charge and then go into each invoice to manually type in the amount into the invoice. Then they decided to FINALLY add a finance charge option, however, it batches the finance charge assuming all open matters should have a finance charge applied. However, in a Michigan law office, you must have a fee agreement in place in order to assess finance charges. Therfore, I would have to go into the 1300 opened matters individually, to "de-select" the matter if they don't have a signed fee agreement in place. I have spent two years trying to understand why the development team feels it's not a priority to fix this. I have numerous emails and countless hours on the phone trying to work with them while they "fix the bugs". ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/136048/firm-central?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/136048/firm-central) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data