17 years helping British businesses
choose better software

About Accelo

Accelo is used and loved by professional service businesses around the world to manage their client work, profitably.

Learn more about Accelo

Pros:

Not Available

Cons:

Not Available

Accelo ratings

Average score

Ease of Use
4.2
Customer Service
4.5
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.4/10

Accelo has an overall rating of 4.5 out of 5 stars based on 172 user reviews on Capterra.

Have you used Accelo before?

Share your experiences with other software buyers.

Filter reviews (172)

Nicholas G.
Nicholas G.
Chief Engineer in US
Verified LinkedIn User
Transportation/Trucking/Railroad, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

The best project coordination tool I've ever used, keeps our teams aligned.

5.0 last year

Comments: Accelo has fantastic templates that enable us have a certain degree of uniformity and standards throughout the firm. We can also monitor ongoing projects in real time, enhancing your total project management skills. It is now simpler to keep track of projects, manage timesheets and contact databases, link appropriate teams, and transfer work. We primarily use Accelo for client invoicing, but it also serves as a contact resource management database, and all sales possibilities are documented.

Pros:

The straightforward user interface and feature-rich dashboard appeal to me; project managers find it simple to log tasks and monitor team progress; and Accelo has increased team cooperation. Accelo automatically adds new contacts to the same spot where we manage projects and track time. This enables us to better monitor fresh prospects. I enjoy how easy it is to log time on a project and view your pending chores at a glance.

Cons:

Accelo lacks a robust programming base, adaptability, and machine learning is a little cumbersome. Because of the robust interface, certain parts on the same page may take longer than others to load; this is a difference of seconds, but sometimes you simply want everything to load instantaneously. The system might be more useful in recommending where to invest recorded time; it does not prioritize tasks assigned to you or items you've just entered into.

Accelo Response

last year

Hi Nicholas, thank you for sharing your thoughtful and detailed review of Accelo! We are delighted to hear that the platform has helped your team with project coordination and more efficient project management. We appreciate your feedback on areas where we can improve, and your comments on the benefits of using Accelo are valuable to us. Thank you for choosing Accelo for your project management needs and thank you again for leaving a review!

Krishna
Krishna
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

An intuitive, multi-service management system

4.0 2 years ago

Comments: Superb system that's both feature-rich and simple to navigate. Accelo contributes to the smooth running of business processes. The various features and the low monthly cost make for an excellent value. Accelo is the easiest and most effective data analytics & service platform available. Capability for automation is a plus.

Pros:

Accelo's unique scheduling feature and ease of collecting input from integrated platforms were also huge benefits. Accelo's time management features and the cost-effectiveness of Automation's products make it an ideal choice.

Cons:

While Accelo's extensive features make it ideal for adaptation, managing numerous projects at once can be difficult. It's not simple to get data from different sources.

Accelo Response

2 years ago

Hi Krishna, thank you for your review! We're so glad to hear about your positive experiences with Accelo's scheduling, time management and reporting tools and we're thrilled that the platform has provided a solution to help keep your business processes running smoothly. Thank you again for taking the time to share your feedback!

Keyana
Keyana
Internal Operations Assistant in US
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Accelo is packed with features and customizations, but still falls short

3.0 7 years ago

Pros:

The UI is actually not so bad; it's bright and modern, and menu options are well-placed. (That is, most items are located exactly where you'd think they should be.) This is extremely helpful when building complex projects within the platform. Even novices are comfortable using Accelo after about a week, in most cases.

Cons:

The sync with QuickBooks Online is awesome in theory, as my company requires that connection for invoices that are attached to projects within Accelo. However, that sync tends to break more often than it should. This is typically an issue when modifying ledger items and our chart of accounts in QuickBooks Online... Which, we HAVE to make the changes in QBO first, rather than the other way around. As a company with MANY products and services offerings that are updated around the beginning of every year, this is generally a nightmare.

Accelo Response

5 years ago

Hi Keyana, thanks for your review, and sorry for the headache/frustration around keeping QBO and Accelo in sync. When we set out to build the accounting integration we wanted to make sure that invoices created in Accelo would sync automatically into QBO (and Xero). The challenge with achieving this of course is that we have to fit in *exactly* with the API requirements and options/fields that are required fields in these powerful platforms. While we have admin features on our side to refresh/update things like items and ledger codes, we know that having to remember to keep the two products in sync from an admin perspective is a pain when it doesn't work. The good news is that we're well over half way rebuilding our integration to support webhooks and automatic streaming/updating of changes from QBO (and Xero) into Accelo. This has the potential downside that a change made in your accounting system will confuse someone working in Accelo, but we think it is worth it to automate things

Denise
Denise
Marketing Specialist in US
Verified LinkedIn User
Marketing & Advertising, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Accelo is the perfect tool for our projects

4.0 2 years ago

Comments: Accelo is used to manage the whole project lifecycle, from creating tasks and allocating them to team members to tracking time and expenses. This program is great since it allows us to organize all of our customer information in one place, including notes, invoices, payments, and open tasks. When used together with other applications, such as Xero, Salesforce's sales cloud, PayPal, MailChimp, and social media platforms, it allows for optimal project growth.

Pros:

I appreciate how flexible it is, since we are able to make changes to things like invoicing, branding, reports, and marketing campaign templates. It offers a full invoicing section where we can make our own invoices and modify existing ones, as well as invoice online and connect to Xero. The Gantt chart allows us to see the status of each work and the amount of time it takes in real time, and it makes it easy to create, assign, and track tasks for team members.

Cons:

All of the software's modules have received glowing recommendations from the many departments that have used them. This is because the software is user-friendly and straightforward, easily adjusting to the specific requirements of each business and each project.

Jessica
Jessica
Game Programmer in US
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Helps me stay on top of things and simplify my workload

4.0 3 years ago

Comments: Accelo helps me keep track of existing projects and give assignments to the right people. What I like most about it is how easy it is to see what the current status is at any given time. Having access to our company's email is a benefit to us as well, since we use the email integration.

Pros:

One of the nicest features is the ability to attach email threads to specific clients or projects inside a company. In our previous program, we had to duplicate task lists and pray we didn't mess anything up by not being able to create project templates.

Cons:

To have a good overview of the billing dashboard, you presently have to rely on the usage of filters, which isn't enough. At a glance, I'd want to know if an invoice has been delivered, received, and paid. The mobile app comes in second, but it falls well short of the online version in terms of functionality and is in desperate need of some love and care.

James
President in US
Human Resources, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Opitimized and Automated our Workflow

5.0 4 years ago

Comments: Automated our business process from sale, to project, to billing. All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing.

Pros:

We switched to Accelo after using other inferior products for 18 years. We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business. With Accelo, we have been able to place several business functions on one platform, where before, we had to use several products to accomplish the same thing - with little or no automation. We are now more automated and productive. Our team loves the product! With the current COVID pandemic, we have found ourselves having to do more with less. To meet these new challenges, we are taking full advantage of Accelo's Expert Services Program and have partnered with an Accelo Implementation Manager. The benefits to our team and bottom-line were immediate. When this crisis is over, we will recover quicker and grow our business with more confidence using the software.

Cons:

We love the software. As others have stated, we wish that we had been using it years ago.

Alternatives Considered: WorkflowMax, Birdview, Scoro, monday.com and Smartsheet

Reasons for Choosing Accelo: We switched from our previous project management software (Quickbase), due to Accelo's ease of use, workflow automation - which runs our business. Cost was also important - we saved money by switching.

Switched From: Quickbase

Reasons for Switching to Accelo: Functionality, Cost, Customer Reviews, User Interface, Team buy-in, Integrations with other software, Automation, and It was the PERFECT FIT for our business

Amel
Amel
Marketing analyst in Canada
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Teamwork and report

3.0 5 years ago

Pros:

It's the perfect app for teamwork, log your time, make a report and to let you know where the project is heading. Easy tracking of the project and who is working on it.

Cons:

It's not that easy to set at first. You need to be careful when you tracking you. The reports are not very easy to read and you cannot have them in pdf. You have to report the exact time that you were working on each task. Unfortunately, as sometimes I am doing many tasks at the same time its not really realistic for me to track the exact time.

Alternatives Considered: Everhour

Reasons for Switching to Accelo: The setting and the report are more visual. You can have them in pdf. Easiest to see how many time each team member logged. You can track minutes or hour.

Accelo Response

5 years ago

Thanks for your feedback, Amel! I'm hoping that the work we're doing on with reporting right now will be something you find a lot of value from!

Meredith
Meredith
COO in US
Verified LinkedIn User
Financial Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

The Best CRM!

5.0 5 years ago

Comments: We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.

Pros:

Ease of use, completely customizable, thoughtful and useful features!

Cons:

I wish I would have found it so much earlier than I did!

Alternatives Considered: Thryv and HubSpot CRM

Reasons for Choosing Accelo: Accelo has everything in one place, it's actually made my job easier.

Switched From: Insightly

Reasons for Switching to Accelo: Services offered

Granville
Granville
CEO in Kenya
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Accelo is one of the best out there

5.0 5 years ago

Comments: We have been able to professionally manage our projects and automated our billing. Integration with third party email clients such as gmail has made it easy to manage communication under the activity feature.

Pros:

This software is feature rich but more specifically, this is a software that has helped us manage our entire sales cycle from managing contacts, Lead tracking, project planning and automated billing. But the most impressive is there is a client portal feature for our clients to collaborate on projects, accept quotes and view invoices.

Cons:

I hate that one has to pay for customer support.

Alternatives Considered: HubSpot Marketing Hub, HubSpot Sales Hub and HubSpot CRM

Reasons for Switching to Accelo: The top reason is that it has a client portal feature.

Jackson
IT Manager in US
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Accelo Is Effective to Use

5.0 9 months ago

Pros:

I like the capabilities of Accelo. Accelo has an amazing support team.

Cons:

No dislikes for Accelo. Accelo has been impressive.

Molsy
Sales Coordinator in Jordan
Building Materials, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

An integrated base that enables us to prepare plans, follow-up, & manage communications efficiently.

5.0 2 years ago

Comments: Accelo enabled us to better align plans with reality through automation and the high flexibility it provided us with to manage all functions, in addition to allowing the flow of communications in one place and the preparation of reports with high efficiency.

Pros:

Accelo enables us to properly plan all required actions, integrate processes, track emails, manage resources, and create budgets, ensuring team members track tasks with flexibility and discipline. I also like how the sorting and filtering tools allow us to easily access what we need to know, especially task details, start and end dates, and keep track of colleagues' updates and managers' comments, as well as attach and save relevant documents. I really like the reports, as I find them modern and easy to edit, especially the progress summaries over time.

Cons:

With the exception of the phone application, which I find needs a lot of improvements, I do not find many things annoying, as Accelo provides multiple customization options, and in general, the response time is fast, which enables us to perform the functions quite smoothly.

Accelo Response

2 years ago

Hi Molsy, thank you for sharing your experience with Accelo! We are thrilled to hear about the ways the platform has helped you and your team manage and automate your tasks, communication and reporting. Thank you again for sharing your positive feedback and for taking the time to leave a review!

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Full of functions which provides compliexity

4.0 6 years ago

Comments: They have tried to satisfy so many requirements in enterprises. This became their system complicated and difficult to work.

Pros:

1. It Supports a comprehensive variety of activities in an enterprise including CRM, Sales, Projects, Tickets & Requests, Contracts & Retainers, Tasks & Activities (Operations) 2. There are good API’s for integration with other systems. 3. It seems that they have published their API code in GitHub, so programmers can join and improve their API Code. 4. There is good integration with Google including google contact and google calendar 5. Very good Setting for “Module Titles” so a variety of users can customize the application based on their own industry and literature 6. Supporting the concepts of “Default Billable Rate” and “Default Cost Rate” for any user is really nice for having a costing system and evaluate the profitability of every customer. 7. A task can be against so many concepts including Project, Period, Ticket, Sales, which provide great flexibility for software. 8. The Idea of Task Board is really nice and this is a very good tool for monitoring tasks and keep them in mind 9. Mentioning about their blog is good for creating loyalty

Cons:

1. They tried to have a good responsive web application, but they were not fully successful in this case. Some of the icons on the upper toolbar will not accessible when the size of browser is in its minimum width. Alternatively, when the “List of Activities” is open and I change the width of browser, some of the texts will be override on each other. 2. Defining tasks is not very user friendly. For example when we want to define a new task and we don’t enter anything in the textbox of “Search Accelo for Company or Work” the Error Message is “Against field is required” this is right that the empty field is marked by a red box, but it is not very clear and user cannot guess which is the “Against Field”; because even there is no tooltip for it. 3. Some of the Help Videos are not updated based on the last version of the application. For example, a Video about timesheet just shows Weekly Timesheet and not Daily Timesheet which it seems that this menu has been added recently. 4. Application Setting is really complicated and full of different options for everything. Learning this comprehensive setting is difficult. It was better; there would be a “Search” to find whatever an administrator is looking for it. 5. A task can be assigned just to one person. It means that there is no common task for team members.

Michael Kamal
Technical Service Team Lead in New Zealand
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Accelo is Great for PM, but not as Ticketing System

3.0 2 years ago

Comments: I use Accelo mainly as a ticketing system. My overall experience is it is a pretty neat tool with a lot of potentials to be made into a great tool. If you are using it for Project Management, you are using a great tool, as it has detailed features that will help break down milestones, objectives, goals, and so on.

Pros:

Accelo is alright to us, visually good, and easy to follow. Has advanced features that will help users manage tickets/projects accordingly.

Cons:

Does not integrate with other newly built systems: due to its popularity, I guess. Issues with Merging tickets, as can't revert once done. Does not fully integrate with Outlook, especially forwarded invites or replies from Outlook directly.

Accelo Response

2 years ago

Hi Michael, thank you for taking the time to share your feedback. We're glad to hear about the benefits and ease of use you've found with Accelo, but we are sorry to hear that you haven't been completely satisfied with ticket management in the platform. We've worked with numerous clients who have used Accelo to successfully manage tickets and we'd love to discuss your feedback further to better understand your concerns and to work with you to find a solution. Please don't hesitate to reach out to us at [email protected]. Thank you again for your review!

Verified Reviewer
Verified LinkedIn User
Used the Software for: Free Trial
Reviewer Source
Source: GetApp

DO NOT SIGNUP

1.0 9 years ago

Comments: This is a classic situation where a software company promises the moon on their website, yet then does not deliver. We have lost data on their platform, had hundreds of bugs, and there is limited or no support for users. It is little surprise that they have such a high 'churn'.

Pros:

The idea of a fully integrated professional service system is attractive. Yet there is no delivery on the promises.

Cons:

- Does not do what it says on the box - The offering is convoluted and they offer no training - Staff are rude when you ask for support - Consistent bugs erode what little value that remains

Accelo Response

8 years ago

Hey there, really sorry to hear about your less than stellar experience with us. It’s definitely not something we take lightly. That said, the issues you’re describing aren’t any we’ve run into with prior or current clients. We never experience data losses, and all of our data is backed up on a daily basis. Users can of course delete their own data (and sometimes do so inadvertently), and recovering from backups does incur a cost for engineering time that some folks don't want to spend. Bugs are a fact of life for any software product, and we're no different. Our clients tell us that we're the most responsive and transparent company they have ever dealt with; we often turn around bug fixes within a day (since we ship code multiple times a day), and we're very transparent with our fixes and improvements (www.accelo.com/resources/updates). Unfortunately, we're not perfect and we do have bugs, but we endeavor to be as responsive as possible to address them. Additionally, we provide extensive, free email-based support with an average response time of under 4 hours during Q1 of 2016. We also provide extensive implementation and training services, but since these are tailored to your requirements and delivered one-on-one, they have a cost; choosing not to buy these services is of course the user's choice, but that choosing not to read the manual or get driving lessons doesn't mean it is the car's fault when you crash it ;). Lastly, part of the appeal of Accelo is how robust its modules are. No other PSA software on the market offers as fully-integrated of a suite as Accelo. That said, we don’t claim that Accelo is a perfect fit for every business, which is why we offer a free 2 week trial to test it yourself. Again, I apologize if this was not the experience you had, and guarantee that if you were to give Accelo another chance we would work tirelessly to deliver you a much better user experience.

Kevin
Senior Software Engineer in US
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Management Tool for Manage Project

5.0 3 years ago

Pros:

It's capacity to handle various activities with various customers, and even house various tasks with a similar customer. This permits me to follow how much work I've finished with every customer on a granular level, versus the time dispensed for the task.

Cons:

That would most likely be the manner in which I need to look for authoritative errands when I really want them. Since they're not relegated 100% of the time to me I actually need to pull them up on the inquiry bar. Additionally, I think that it is unwieldy to deal with every one of the new windows that accelo opens when I make a period passage.

Accelo Response

3 years ago

Thanks Kevin for the great feedback! We'd love for you to share any additional information on the usability or your ideal experience when it comes to searching or completing work, within our Ideas Forum (ideas.accelo.com). We have some exciting integrations in the pipeline - so stay tuned. Thanks for being a part of the Accelo community.

Deanna
Strategic Communications Manager in US
Education Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

We have streamlined our proposal and vendor process. The Accelo Team is committed and helpful.

4.0 7 years ago

Pros:

The stream tracks past info so nothing is lost- I can always go back and see where we were and who said what - awesome! We have substantially cut down on our quoting process/time and it is much more consistent for us now. Instead of using Project Templates I'm using milestone templates and it has been fantastic. I build a quote and then customize it perfectly. And the release of POs was a game changer for us. We don't use them in the traditional sense-we send them to our consultants to verify what they will be paid as subcontractor, but it is working well for the most part.

Cons:

1)- Please bring Rich Texting into the body of the quotes FAST and to the emails when we are sending the quotes out to the clients. 2)- Navigation in the "configuration" backend is not user friendly - feels like it needs a "do-over". I find it overwhelming and frustrating. Whenever I have to update or fix something I'm spending WAY TOO much time in my day back there. Time I should be using making more money with clients.... mostly trying to find where I should be. 3)- My Executive Director is finding the reporting function to be challenging when it is time to pull info for the board of directors as well...... OH! and...4)- when using the POs 1 out 10 times the PDF does not populate.... it's like there is a glitch in the system?? I have to delete the entire thing and start over.... ??

Jessica
Application Specialist in US
Information Technology & Services, 2–10 Employees
Used the Software for: Not provided
Reviewer Source

An excellent all-rounder

5.0 8 years ago

Comments: In our business we can have a long sales cycle, we also have consulting work, training, software we resell, support level agreements, adhoc support tickets, and we have larger project work as well. It is a lot to manage with a small team.
I tested many software solutions before we chose Accelo. Many packages were great in one area of our business but couldn't transition work as required. That is what really attracted me to Accelo. In Accelo you can start with a sale, migrate it to a project or a support ticket or a support ticket to a project. The system has the flexibility to work with the systems you are already used to and at the depth you want to go.
Accelo is a great all-rounder for a small business. It also integrates with the major accounting packages to ensure the tail end is taken care of as well.
When it comes to support, I've found the Accelo team to be supportive, encouraging and tuned in to their customers. The software is also evolved and improved regularly to respond to customer needs and to fine tune functionality in this worthwhile tool.
The time tracking functionality in the tool is excellent, and one of the features which sold me on the tool. I love the integration with outlook as well, creating that audit trail for future reference. In some ways though I think activities should come through with an aggregate cost, to simplify reporting to clients - sometimes too much information is a bad thing. It also takes longer than I would like to complete a time sheet and sometimes time is missed because work hasn't been approved. Also as updates are always happening, the time isn't static and this can be an issue when auditing time spent against an invoice down the track.
Customer facing reports/dashboards are also sourly lacking in the tool and my number one frustration right now. When a client calls me up and says how is my SLA tracking. I want to be able to produce a report which gives them the 5 key pieces of data they are after on the spot and send it to them, or at the very least screenshot it - at the moment we will export a detailed list of the support tickets and projects in progress for a client into excel, aggregate and manipulate the data manually and a create a dashboard front page which we then send them. It's a lot of work.

Accelo Response

7 years ago

Hi Jessica, Thank you for your feedback! You are not alone in asking for more reporting. Luckily we are looking to release a beta integration with PowerBI within the next few weeks. While we also work to improve our native reporting, having a dedicated BI tool that connects directly to Accelo will be key in providing detailed reports. Kind regards,

Christian
Vice-President in US
Accounting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing CRM and Project Management Tool for your small or midsize biz

5.0 8 years ago

Comments: At the same time this online tool comes out of the box ready to run and play, it also allows you and your business to customize the workflows and projects skeletons to shape to your business requirements... Zero coding programing... everything is very intuitive, visual and helps you manage and delegate the entire process since the moment the client/customer knocks the door to approving and billing. It's helping my business grow and helping create accountability across our teams and employees.

Pros:

At the same time this online tool comes out of the box ready to run and play, it also allows you and your business to customize the workflows and projects skeletons to shape to your business... Zero Programing with Coding.. everything is very intuitive, visual and helps you manage and delegate the entire process since the moment the client/customer knocks the door to approving and billing. It's helping my business grow and helping create accountability across our teams and employees.

Cons:

needs improvement in mobile app. need to provide better training on setting up when starting from scratch, even after paying for the full initial setup package.. still needed to invest internal time to personalize the tool to our requirements

Adam
Adam
CEO in US
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

After many many project management software trials, this is my FAVORITE

5.0 7 years ago

Comments: Time saving and much much better project management.

Pros:

Love the ability to see all tasks and drag and drop through deadlines. Love being able to track a project from proposal stage through quoting through project management and billing. Unique and totally awesome end to end product. Oh and awesome email integration.

Cons:

Takes some time to learn and setup. There is a service you can buy to have them set it up for you, but the truth is creating scalable systems for your business processes is tough. Accelo makes it a helluva a lot easier, but you still have a lot of thinking and work to do to enable you to do the job you want.

Sarah
Sarah
Owner in Australia
Verified LinkedIn User
Internet, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Best all-rounder for service agencies

4.0 6 years ago

Comments: Using Accelo as a solo web developer I've saved money on separate tools, and can present a professional looking approach to my clients. I can also take a project through steps from selling the idea, producing, building and invoicing for it in one system.

Pros:

I love that Accelo integrates sales, projects, tickets, time tracking and invoicing. It feels like there's a place for everything and everything is connected.

Cons:

There are a lot of rough edges, both poor UI choices and pieces that don't quite have the functionality expected. I get it, its a big system and it's hard for that to be elegant – but I wish they'd spend more time trying.

Laurel
Studio / Operations Manager in Australia
Design, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

I love Accelo

5.0 6 years ago

Comments: I'm a total fangirl of this product; it makes me better at my job. I've actually weighed whether to switch jobs based on the fact that I wouldn't use it daily, it's that good!

Pros:

I love how comprehensive Accelo is. There's a really thoughtful approach in that you can track all comms and the history for each client in one place. Accelo has re-defined how our agency works as it takes a lot of the manual organization work out of the equation.

Cons:

The price? My company recently went through a merger with eight other companies (globally, but still within the South Pacific) and the cost to use Accelo company wide was too high. At the moment, our higher ups are looking for replacement tools, but everything is independent of each other. Some apps integrate with others, but it's no where near as sophisticated as Accelo. Our smaller team has made a case for our continual use, but I fear it's a matter of time before we'll be required to use something else for day to day ops management.

Robert
Robert
Founder and Lead Consultant in Canada
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

I now know what's going on

5.0 6 years ago

Comments: Onboarding was easy and I did it without assistance. Ticketing is easy. The dashboards are awesome and give me an amazing overview of my business.

Pros:

Email capture, all of our clients and vendors communications are automatically captured and linked with the tick and user it belongs to. My techs don't have to use the software to keep it up to date they just have to email like normal.

Cons:

The calendar is exchange. I would like a way to easy see the schedule of the days tickets without leaving the app Ang going to Outlook.

Colin
Colin
Product Manager in US
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Very good solution for all in one CRM and PSA

5.0 8 years ago

Pros:

The best part about Accelo is the across the board integration. We always struggled with a) getting everyone on the same page and b) having info in far too many places. Getting everything in one system has been huge.

Cons:

The reporting is probably the weakest point right now, for us at least. There is basic dashboard reporting (and VERY good excel exports) but its not customizable very much at all.

Hugo
Hugo
Technology Consultant in Chile
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Speed things up

5.0 5 years ago

Comments: In general is a pleasant experience. It just works and it's easy to use.

Pros:

It's easy to find the projects I'm working on, keep a track of my time and provide report about my billing time. Really useful to coordinate time with my team.

Cons:

Maybe the only thing I didn't like much, is that I can change some info on my daily reports and I need to open them on a separate tab to do so.

Stephanie
Stephanie
Strategy Director in UK
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Good product but lots can be improved

3.0 6 years ago

Comments: The potential is there, but there is still a way to go to make it really valuable for businesses.

Pros:

The price and the functionality is great. Very easy to start using.

Cons:

Some aspects of it are too complex (e.g. the gantt charts) and some are too simplistic (the financial reporting and invoicing). Especially the financial forecasting and administration should be strengthened as a priority!

Accelo Response

5 years ago

Thanks for your feedback, Stephanie! We've recently upgraded the gantt chart, but we certainly empathize about the experience you (and other clients) had at the time of your review with that part of the product in particular. With more than half of the people in our company focused on product (design, development, QA, etc) we're working really hard to improve those areas that are complex, frustrating or have shortcomings.