An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Odoo survey is the good option for quick start surveys.
The initial implementation was painful to say the least.
Filter reviews (767)
Excellent ERP to manage your business operations
Comments: We used to use spreadsheets before switching to Odoo and the savings in time and effort, plus the accuracy of the information is the main value we receive. Particularly, the Recruitment module helps us to configure an Application Tracking System, and now, we have visibility over KPIs that before was not possible. The implementation of an extension of the CRM module allow us to customize easily the system to our needs too.
Odoo provides my company with all the modules needed to manage the business. It is easy to set up, intuitive and the modules are well integrated.
The Community edition provides a lot of built-in features, but since version 9, Odoo has been moving features from Community version to Enterprise, so I could see some of them, which I was using, unavailable in recent versions.
Alternatives Considered: SugarCRM
Reasons for Choosing Odoo: Because managing business operations in spreadsheets it is extremely time-consuming. It requires a lot of coordination and is prone to errors.
Reasons for Switching to Odoo: Because provides more modules. The availability in our market of Python developers to extend and customize the platform was another reason.
My Odoo experience
Comments: Good experience, it does the job for me and for the company
Its integrated suite, being open source and its modularity
the resource intensive, the need for requiring sufficient server resources for optimal performance is chanllenging for us
Alternatives Considered: Sage 300cloud
Switched From: Sage 100
Reasons for Switching to Odoo: Community Support, the odoo community help me a lot to integrate the software
Comments: It's been ok. The key difference is the support staff you get, some are good and efficient, others... not so much.
it was easy to setup and now all the apps are included in the User License Agreement.
It is hard to understand the user access structure.I would like more documentation and training on all the modules.It is hard to search for past support ttickets.
Reasons for Choosing Odoo: Cost savings and ease of use.
Switched From: Salesforce Sales Cloud
Reasons for Switching to Odoo: costs savings and complete suite of software offering.
Odoo is the greatest free/open-source ERP
Comments: Odoo's components are seamlessly integrated for a variety of unrelated tasks, which aids in technical and functional workflow comprehension. The system's potential to serve as a one-stop shop for all forms of commercial activity.
As far as open-source ERP systems go, Odoo is tops. Odoo's open-source and free community edition comes with a wide variety of useful apps. It also has a more feature-rich premium version called Enterprise.
Odoo is open source, thus it should be simpler to customize. Nevertheless, it is difficult to track down reliable resources that instruct programmers on the subject.
Organize And Automate Stages With Odoo
Comments: Starting with the job posting, candidates applying, resume screening, and candidates filtering, it organizes all aspects of resumes. Automated email responses are customizable and set up by us. We can group them by departments and use distinct processes for managing leaves of absence, bonuses, pay scales, etc.
It gives us an efficient and transparent recruitment process from screening to onboarding. It allows job postings on the company's website, social media, and other hiring websites. Using features like resume indexing, application tracking, and profile searches, expedites the hiring process. It guarantees that applicants have completed all inspection and screening processes.
It could be improved by including various testing methods in the hiring procedure. The Odoo recruitment modules require a dashboard.
Seems good on paper but make sure you do not get an inexperienced consultant doing the setup
Comments: Seems good on paper but make sure you do not get an inexperienced consultant doing the setup
Functionality was the thing that made us try Odoo.
Their service was less than impressive when it came to discussing the fact that they initially assigned an inexperienced consultant to do the implementation
Cheap and Practical ERP
Comments: We are implementing Odoo for a sister company for food and beverage, Odoo fulfilled our needs.
Odoo is one of the cheapest ERP systems in the world, it has all needed modules like financials, project management, and supply chain. Odoo has a nice user interface and easy to use. Odoo is the cheapest ERP system.
Odoo is somehow weak and is not professional as other ERP systems, in my opinion it can be used for small to medium size companies not for large ones.
Comments: I must admit that it is a very good software which allows you to create management modules such as accounting. [sensitive content hidden] staff must also admit that it is the third software that I do not find significant criticism
allowed me to create management modules such as accounting, personnel, sales management, human resources management...easy to use
This is the third software I've come across that doesn't have any significant drawbacks.
Odoo, the best free ERP
Comments: Odoo's integrated components effortlessly support diverse tasks, enhancing understanding of both technical and functional workflows. For smaller companies, its advantages are apparent—cost-effective implementation and efficient customer portfolio management make it highly favorable. The POS software offers a user-friendly and flexible experience, but there is room for improvement in the hardware.
Among open-source ERP systems, Odoo manages to stand out. The open-source and free community edition of Odoo offers a diverse range of valuable applications, while the premium version, known as Enterprise, provides even more extensive features.
Being open source, Odoo is expected to be easily customizable. However, finding reliable resources to guide programmers on this topic has proven to be quite challenging.
Comments: We integrated the product on our time with a project with Google docs, worked fine.
All in one product, has a main customisable home page that lets you see whatever you need to see, such as tasks, pending approvals etc. Does have its own schedule and also can integrate with your other schedules which is a nice feature to have.
The product has been mainly used by small companies, or sometimes small and should adapt to work with large and world wide companies with different entities.
Great Software and Product Horrible Implementation and Support
Comments: Overall Odoo is a GREAT idea and great product. However with their model and support I believe you will get frusterated. You will bring one your client 1/2 way through your project after spending alot of money or be frusterated the entire time when you need to do anything special with their product. They like to point you to something called a SUCESS PACKAGE but with all due respect when that becomes the reply when you cannot even create a transaction for a purchase you should go with another product.
Alot of Features...If you have the patience and the money you can do anything.
The Support and the Platform is sometimes very vauge. It does not make sense errors out and relys on a module platform for most functionality which makes you reliant on a third party.
Reasons for Choosing Odoo: Shopify nickle and dimed you constantly and took commision on all sales. Their model was self serving and not what we were looking for. However though its self serving in alot of ways it does work for a simple implementation better than Odoo.
Switched From: Shopify
Reasons for Switching to Odoo: We did choose it over Shopify but we may for the Customer Service and Support alone and replies like well if you need help with that you will need to PURCHASE a Sucess Packet after spending 800/month for their software we opted to go elseware.
Odoo for ERP, Supply chain, Manufacturing, trading, Ecommerece business
We used it to streem line and for effective supply chain and finance, it helped us to determine those key factors, and we customisely made reports for performance of company aswell individiduals.
In supply chain, tradeoff and optimization between shortages and overstocking, cash to cash cycle inprovement made by analysing and bottle necks deteced by odoo.
Longterm pending cases, reporting, email notification for a abnormal or overdue, and over amount transactions helped us to manage finance on a well way specially when we were in crises.
Sourcing rather than manufacturing analyse by customize odoo, in costing and RFQ is wonderful.
Easy installation, can be customize as per business scenario, wide support, business features, transaction are supported according to international business tactics. Almost every module available finance, invoicing, quality control, inventory, planning,manufacturing, MRP and DRP. The cross functionalities made odoo awesome, check and control over transactions, users is a powerful tool to control the business, available as Saas, local server aswell can be installed on custom domain. Speedy work, with better GUI, its best for large/medium industry. It perfectly supports Importing, exporting or migration from another ERP. Transactional control, tracing over network is available, secured platform for business. Android app is available, can be worked smartly on it. Purchasing control, Planning control, and inventory scenarios are purely designed on professional approach. Bottle necks, cycle time, EOQ can be configured on it, With configuration it can be run with optimistic, in future AI and automation it can be a advanced supply chain tool. For realtime tracking and tracing like Barcodes, QR codes are available to generate automatically/manually for batches and products.
Customization is not easier, with depth documentation is required, which is unfortunately is not publicised. Limited database server type, it's somehow difficult to configure with existing dedicated database server. Transaction uniqueness records like algorithm for hitting a specific transaction is not being created, i.e on refreshing or by going back values can be submitted twice. Some pages, do not display properly on android app, specially visuals.
Reasons for Choosing Odoo: less control over transactions, business volume and scenarios were not implemented in ERP.
Use this product to increase your business productivity
I am working for 4.7 years with Odoo
Odoo is very good, practical and easy to use ERP software
Easy customization that fulfils every clients' organizational needs
Analysis reports and graphs provide easy understandability User attractive interface Easy customization Fast working
According to Indian Accounting standards, I think that Odoo has to do more deep analysis and provides the functionality to their end-users for ease of use Also Odoo have to increase types of graphs provides graphical data
Reasons for Switching to Odoo: Because it is very easy to use and customizable ERP software
4 years ago
Thanks for the great review! We look forward to continuing to collaborate with your organization! :)
Future is here...
Comments: I am odoo developer and providing customization and the apps to integrate with odoo. Being a developer i feel this is future . The world will recognize its versitality verysoon. Its the solution to all problem at one place. We can summrize it by saying its platfourm where you have to put all your problems and leave it for odoo to solve. Because its builtin app most likley solve all your problems.
Its feels tricky at first. Butt when you starts using it you will be in love with his versitality.. I like most the control that you can control your stuff at one place. Which is now a days is big prob. You can change optimize and integrate the stuff with very little effort.
When you comes to cons. It usally feel tricky. Which may make you away from using it. Next you have to putt some effort to understand what actually is going around.
Alternatives Considered: Zoho CRM
Reasons for Choosing Odoo: As i mentioned its easy to manage and control your code with odoo. And being developer its best thing when you have the control all over the produvt that your are builting at one place.
Switched From: django CMS
Reasons for Switching to Odoo: Its availbility.. Scalibilty. And versitile nature makes its unique from others..
Great ERP and the Cheapest of them all
Comments: It is Great, Cheap, Easy to use, Easy to Setup, a Great ERP with a lot of things that you can change.
It is very easy to use, you can see that the uSer Interface is done to be used by anyone, it is easy to setup, and in Timing against others, it is Awesome.
The Support is Slow, you need to wait a lot for something to be resolved (in Mexico).
Reasons for Choosing Odoo: Because Contpaq Have a lot of Errors, and the Support is HORRIBLE, a ticket can be solved in MONTHS.
Switched From: CONTPAQi Contabilidad
Reasons for Switching to Odoo: In 1 Word "PRICE", they are for Huge companies, Companies with more that 500 Employees or with a lot of Profit, It is easy 20 Times the Price of Odoo.
The best Open-Source ERP
Comments: Odoo is a very good workflow management software. It offers a variety of powerful and intuitive tools that simplify the management of finance, accounting, human resources and sales. The user interface is very intuitive and easy to learn, allowing me to start managing projects quickly and efficiently. The software is fully customizable with additional modules available that allow users to create workflows tailored to their specific needs.
Odoo offers a multitude of features that can be adjusted to specific business needs, and is very easy to use. In addition, the platform is kept up to date and is constantly improved with new features and updates to adapt to developments in technology and business.
some advanced features like cloud services integration can be cumbersome to set up. Additionally, there are limitations in its ability to automate certain processes and to perform complex tasks.
Alternatives Considered: Oracle Primavera Cloud
Switched From: HubSpot CRM
DO NOT BUY SUPPORT PACK - Outside Source Help
Comments: I would say this has been an overall average experience. The pros of this ERP system outweigh the very negative start to using this system, and I cannot stress enough to not deal with the Support Pack system as the level of talent of Odoo Project Managers is low. They will overcharge you and not really give you much more than anything you could have expected from a recent graduate out of a college.
We loved this for the ERP system of integrating our lead management, supply chain management, quotation system, accounting system, CRM system, and inventory all into one area. We previously had to force together multiple different sites and systems (i.e. Jobber, Quickbooks, Monday/DaPulse) and after many years of growth we simply have outgrown these dated systems and can no longer afford the time to micromanage so many transactions. We also needed automation on multiple areas of our service, which Odoo has been able to provide. After extensive training, NOT FROM ODOO LET ME TELL YOU, we have been able to customize this fairly well to our complicated value add manufacturing processes.
I have had the worst time with customer service when it comes to Support Pack Hours. Not only were we billed for every millisecond of time, but we were easily overcharged for time as well. One simple email response would take 6-10 minutes of our support park. After asking for a service level document multiple times, they simply have not provided one. They also hid the fact that support pack hours expire. We began our Odoo integration just before COVID hit, and we had to stop the Odoo integration for a few months, only to be met with many hours being used on ODOO EMAILING US for updates on when we would come back. In the time spent with them implementing our systems to Odoo, they easily have dropped the ball so much with such low support that we had to hire a third party consultant to get this system up and running the way THEY MARKETED TO US and how we initially envisioned this working.
Switched From: monday.com
"Odoo: the key to more efficient and profitable business management - my testimony".
Comments: With Odoo, I have been able to solve several important business problems for my company. Firstly, the platform has allowed me to centralise all my business operations in one place, eliminating the need to use several separate software and tools to manage different functions of my business. This has greatly improved the efficiency and productivity of my employees, allowing them to spend less time juggling different tools and more time focusing on their core tasks.In addition, Odoo's project management functionality allowed me to better track the progress of my projects, set clear deadlines and ensure that tasks were properly allocated to team members. This allowed for better collaboration between team members and more efficient management of resources. I was also able to track sales and purchases more efficiently, using Odoo's stock management and invoicing features.Finally, one of the main benefits I have realised from using Odoo is better visibility of my business as a whole. The real-time dashboards have allowed me to track progress in real time, monitor sales and expenses and analyse business performance. This has enabled me to make better and faster decisions based on accurate data rather than estimates or hunches. In short, Odoo has enabled me to manage my business operations more effectively, reduce costs and improve the profitability of my business.
What I liked most about Odoo was its ability to provide a complete solution for managing my business. With Odoo, I was able to consolidate all my business operations in one place, from sales and purchasing management to project and human resources management. I also liked the flexibility of the platform, which allowed me to customise processes and functionality to meet the specific needs of my business. Finally, I found Odoo to be very easy to use, even for users without extensive technical knowledge. The user-friendly interface and online tutorials allowed me to get started quickly and take full advantage of Odoo's features. All in all, I found the Odoo solution to be very effective in streamlining my business processes and improving the management of my company.
Although I really like the Odoo solution, there were a few things that I found problematic. Firstly, I found that some features were less intuitive than others, which meant I had to search longer than I would have liked to find solutions to my problems. Also, the initial installation process of Odoo can be a bit complicated, especially if you are not used to working with open-source software. Finally, I found that the online documentation and community forums were not always very clear, which sometimes made it difficult to find information on specific issues. However, on the whole, these problems were minor compared to the benefits I saw from using Odoo.
We liked them so much we Partnered with them
Comments: All of my systems and customer data are centralized in one easy to use system
As a former Netsuite and Salesforce partner, our clients demanded more in the form of ease of use, mobility and functionality without breaking the bank. We started off by migrating ourselves off of our Netsuite system. This move simplified all of our daily work lives so much, we brought this solution to our client base. From Professional Services, Manufacturing and Warehouse operations, Odoo was an excellent fit and an extremely good value. The company improves the software almost daily and with thousands of prebuilt apps in their app store, adding major functionality and workflow is simple. Also the open nature of the code makes it the absolute most flexible ERP/CRM/MRP software on the market. Odoo maintains a few versions Community(Free) and Hosted(Saas) and Enterprise(Self Hosted). We recommend either Hosted or Enterprise(Most Recommended) for business. The Community edition is mostly for developers to have an easy way to learn the basics. The Enterprise edition is packed with additional advanced features necessary for production use, and is supported by Odoo and the Odoo Partner Channel. Any company in the search for an ERP system should include Odoo in their list.
Documentation needs improvement. Most documents and answers are not centralized but scattered between Youtube, and Odoo Community and GitHub although they have been building a training portal.
6 years ago
Thanks for the review VCloud9 team! We are excited to hear how your experience with other ERP systems like Netsuite has helped to identify key value indicators when doing software implementation. We look forward to continuously adding value to your projects in the future!
Why Others When Odoo Is Here?
From entering Raw Material into company to sell it as a Finished Product and even after sales, Odoo captures all the information with financial impacts in really nice and simple way. Process of goods receipt and delivery with quality checks are simply stunning. Moreover, it's mobile and web based features are reasons to stand ahead with other competitors. It has all features which are essential for any company, with really simple and interactive user experience and can easily integrate with any third party app.
There should be more features in Quality Module which are compulsory in FMCG and Pharmaceutical industry. There should be parent Manufacturing Order under which sub-orders will lie, so that issuance of product is made separately as per real issuance OR issuance should be made against Work Orders instead of Manufacturing Order. Speed is also another area which should be looked.
Everything in this single platform
Sales, buying, stocks, finance, projects, and other essential activities are all integrated. As a result, if the consumer has a standard business flow, they may quickly begin using it. Modification is only necessary if the user's workflow differs from that of a typical organization. Odoo is a very versatile piece of software, and If configured correctly, it may become the business's brain.
At first, it may seem that too many functions are accessible, but this is not the case. To get things running in a fashion that mirrors your standard process, you'll need to do a lot of adjusting and customizing depending on the business structure and present processes. The pricing is affordable; however, the cost perusers can rise rapidly as additional modules are deployed.
Improve customer service speed and training manuals and videos
Comments: The software has the ability to do anything you want, but the process of customizing needs to be improved. If you are not very computer savvy, there is no way you could use this software or even think of ways to make it better. The customization team needs to take more of an assertive role with helping people figure out what they could do to improve their processes and their software. In addition, because it is so highly customizable, there needs to be top of the line customer service, which there isn't. There needs to be a tech support number to call at all times, because businesses are relying on your software. Right now if you put in a support claim, it takes 34-48 hours to receive a response and then there is so much back and forth, it usually takes 2 weeks to get anything resolved and in the business world, that is not acceptable. The customer service agents should pick up the phone after the first email, if they don't understand what is going on.
Difficult to learn and difficult to maintain without an IT department.
7 years ago
Thank you for your feedback Michael. We always appreciate hearing from our customers and their experience with Odoo. We are always improving our product and hearing what our customers think is important. Regarding the training, a few months ago we launched our brand new training platform to help people learn more about Odoo: https://training.odoo.com Note that if you already have a success pack, be sure to ask your consultant about a free access code to the eLearning platform. In addition we also have a lot of user documentation on our website, available here: https://odoo.com/page/docs I'm sorry to hear you've had some issues with the support team. Our support teams are now available 24/5 with teams located in the US, Belgium, and India to provide coverage across every timezone. I hope this helps and that you continue to enjoy your experience with Odoo! :)
Regarding backend development.
Comments: Overall experience with odoo is good. as per suggestion i would like to suggest that if odoo comes with more technical videos and content then it will increase odoo developers as in India there are many companies of odoo but compare to other technology odoo is less so to attract developers there has to be content from where developer can learn easilty currently in odoo website there is only functional videos no doubts that it helps developer bt for technicall there is only some pdfs or less content so odoo can come up with tehnical how to customise odoo as per customer requiremetns .
It covers mostly everything related to many business. so we just have to customized it as per user's requirement.
as a developer when we are creating our customised module there are many areas where odoo needs to improve as per my review , one is to sometimes when we are working with custom module after changing some code many times it happen that while updating or installing new module in that databse that database get corrupted so we have to drop/delete dattabse and create new database . please note that when installing same module on new databse it will start working fine so there is no error by coding side . Second thing is when there is any error in py file sometimes it fails to give exact error. if i added new line it will give me error somewhere else part where there is no error here also i checked that where it is giving error is it true or not but it fails to display exact error instead it will give other error so i thinks in error odoo needs improvement.
Best ERP Open Source Software
The Odoo is a best open source software. Your use facility is amazing and the best of all: is free! Odoo has OCA Community that help the user in several questions.
In Brazil Odoo no have a very good support.
4 years ago
Thanks for the review of Odoo Community! We are happy to hear from developers/users on this edition and see what amazingly talented business experts like yourself do with our free open source offering. Be sure to also check out Odoo Enterprise on our "Editions" page to see what other incredible features Odoo can offer your organization! :)
Odoo is the solution to automate almost all of your business processes.
Comments: Speed up internal processes, for example from quotation to delivery or manage your products from stock to webshop and POS. It saves a lot of time and can provide very useful information regarding your business data.
The reason why we had chosen Odoo is for the combination of applications and being open source. We use practically all modules; sales, CRM, Purchases, projects, webshop/website, POS, HR, repair management, manufacturing, and finance. Most of the competitor ERP software does not provide the webshop/website and POS modules. This point was for us at the end the most important one.
Because of the great number of applications within Odoo, they are not all at it's very best. But providing feedback, creating your own customisations or even your own modules does help to make the Odoo system more complete and easier to use.
6 years ago
We are glad to hear Odoo is saving your business time and simplifying some of the workflows you do many times a day! We noticed in your review you also mentioned sending feedback for features that would be helpful to you, keep that feedback coming as we are always eager to hear what ways we can better help support your business! I would also recommend checking out Odoo Studio (https://www.youtube.com/watch?v=xCvFZrrQq7k) which allows you to customize your apps or even create new ones without the need to have your developer write code. Hope that helps, and thanks again for using Odoo for your business!