Joblogic Reviews

All in one place

Pros:

we can record jobs, dispatch jobs, keep track on progress, this then follows to easy invoicing with all data carried through. you can record info in notes of calls .quote customers .allow customer their own access.

Cons:

Filtering options need tweaking for searching

Joblogic Review

Comments: The software is really important in the workplace when it comes to micro-managing tasks.

Pros:

Excellent customer service when it comes to the software and really advanced features and functions.

Cons:

It takes time in how to use it as an app in the workplace.

One month Review

Pros:

One of the Very few in this domain and I like inventory tracking management a lot

Cons:

There are no much integrations this can offer.

My Experience With Joblogic - An Effective Field Service Management

Pros:

Joblogic offers amazing features and helps with field service management. It enhances communications while improving visibility.

Cons:

I have used Joblogic and it is amazing very helpful and easy to manage.

Job Logic Review

Comments: Overall, my experience with Joblogic has been positive. It has significantly improved efficiency in our operations, and with a few tweaks to the mobile experience, it could become an even more invaluable tool.

Pros:

I really appreciate how Joblogic streamlines our job management and scheduling processes, making it easy to track tasks and maintain smooth communication across teams

Cons:

One area for improvement would be enhancing the mobile app's functionality, as it sometimes lacks responsiveness when updating job details

Outstanding Tool for Workflow Management

Comments: Overall, my experience with Joblogic has been positive. It’s a reliable tool that improves efficiency and helps manage tasks effectively, making operations smoother.

Pros:

Joblogic offers excellent product quality with intuitive features that streamline workflows. The interface is user-friendly, and the support team is very responsive.

Cons:

The cost can be on the higher side for smaller businesses, which might limit its accessibility for startups or companies with limited budgets.

Job creation made easy

Pros:

Joblogic enables us to create jobs for workmen and engineers.

Cons:

Joblogic has nothing to be anxious about it.

Joblogic honest review

Comments: Experience was great I would say it would compete with about any of the other products for the industries.

Pros:

It enhances paperless operations and supports large amounts of data Ease of access to information for Customers Movement of job details and data are easily provided

Cons:

The filtration and automation options need little improvements Options to open more than one screen at a time could be considered Restrictions are usually placed on users that do not accept improvement suggestions

Job Logic is really perfect for service businesses

Comments: Very easy to navigate, I appreciate the ease for users. They didn’t limit that.

Pros:

It’s a great service management app for my small business.

Cons:

There were no complaints with Job Logic.

Terrible Company do not go anywhere near them

Comments: A well marketed product and that is where the positivity ends and once they have taken your money they are uninterested in adapting the software to get it to do what they claim it will do at the sales calls.

Pros:

Quick to put together a proposal during the sale process - before they have your money

Cons:

Absolute failure to keep their sales promises in managing to get the programming to do what we required of it. High Staff turnover - leaving lack of continuity and absence of any desire to resolve issues explained to them several times

good service

Comments: feel good and better....nice work, confident in using

Pros:

great company, good job, using your system confident

Cons:

fail to keep sales promise in managing to get the programming

Skyrise Lifts

Comments: Nothing to moan about as of yet. Bit slow with some reply's but nothing to bad

Pros:

Quotes, and deployment of staff. PPM are also very good

Cons:

Sometimes we need a new feature when talking to support they say it can't be done but when we talk to are account manger they tend to find away

Excellent Service

Comments: Excellent

Pros:

The service, the tech and support teams are awesome, they are always on hand, 24 hours a day to support. Every single one of them goes above and beyond.

Cons:

Cost, integration with accounting software (more down to QB limitations and not the fault of JL)Would really like the ability to transfer the JL INV number to QB and not have to search the statement message

Pacific Fire & Security Protean Review

Comments: We migrated over to Protean in 2018 and now its difficult to imagine our operation without it. Protean has enabled us to improve in all areas including admin efficiency, customer service and feedback, engineering support and reducing down the workload in our accounts department significantly. The customer service and technical support team at Protean are always available and very helpful.

Pros:

The most important and impactful modules in protean for our company are Maintenance Contract Management, Engineer Scheduling , Job Management & Invoicing/billing. The software has improved efficiency in the office and out in the field, and allowed us to scale up our operation whilst reducing administration expense and errors.

Cons:

Job/Inspection Sheets outdated in comparison to other software with more dynamic report sheets. CRM system does not have as many features/reporting as other CRM software available.

Great Maintenance Management

Pros:

As a company who have a high volume of preventative maintenance contracts, Protean have a great system for programming and maintaining these. Protean offer a web portal for our customers to access their job reports/invoicing 24/7 which is a big plus for our company. Great features for attributes. I also like the mapping feature to see where our engineers are in real time, but also travel history is very useful. There is also scope for personalisation to suit our company's reporting and formatting.

Cons:

Tablet issues with our mobile engineers can be tiresome but Protean do have a support team available during normal working hours to help. There can be a lack of feedback/knowledge on what caused the errors. There can also be long wait times for the development team to address faults within the system.

Very Happy Customer

Comments: From the initial discussion we had through to the implementation and eventual roll out of the system Protean were absolutely brilliant, I remember the go live day, we had one of their support guys on site to help deal with any last minute issues, there were none !!! by 10am we were drinking coffee and chatting. As a business owner you need to be sure you have good systems in place so that staff can undertake the work quickly and efficiently. I have no problem recommending Protean, we are all very happy with the system.

Pros:

It is tried and tested so when a new release comes out it works every time. Once you understand the system it is very powerful and can produce a lot of very useful information. The quality of the end result paper work that the customer sees is very good. although this is an off the shelf product it can be adapted to most situations. (more than others on the market)

Cons:

When looking initially it can be a little confusing as it looks complicated, that soon goes away once you understand the layout. The web portal could look a bit nicer.

Long time satisfied Protean user

Comments: Overall we have been very satisfied with Protean since its deployment back in 2011.

Pros:

We have been using Protean software for the past 10 years. Protean has a comprehensive set of features and the technical team are very efficient when it comes to bespoke changes. The system is reasonably configurable and being based on SQL Server database relatively easy to integrate with. The mobile engineer application has been critical to us. The technical support and customer service is very good. The security access rights are role based and very granular which is useful.

Cons:

A more comprehensive web based interface for some functions would be very useful. I understand from the road map that Protean is moving in a SAAS direction and we are keen to move with them.

Long term relationship with joblogic - always had great service!

Comments: Allows us to provide our customers with smart reporting that competitors may not be able to produce.

Pros:

The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.

Cons:

The system can be too reliant on human input. Would like to see a few more automated features throughout.

Have been using the software for over 10 years, would not consider using anything else

Comments: Control of our operations, invoices out on time, visibility of our performance

Pros:

The ability to extract data to Excel and to do the acrobatics thereafter, quick and easy analysis is possible. There is a full audit trail to satisfy the finance auditors. Support is excellent, the support staff know their product inside out.

Cons:

Getting non standard reports can be costly and takes time, but that's about it. We use multi currency features which was a challenge to get it working properly, but it works perfect now

One year in

Comments: we have combined all our separate systems into protean with great success

Pros:

Very user friendly, saves a huge amount of time.

Cons:

multi equipment jobs can be difficult to make corrections if not done correctly first time

Our Experience with Joblogic

Comments: Great Support, quick reliable and helpful.
Special Thanks to our Onboarding Manager

Pros:

Its adaptable and innovative, great for navigation around the platform.

Cons:

Lots to learn, requires an implementation period of 7 weeks for us, thats said we run everything through the software and are adapting to suit our needs inline with other systems within our organisation.

Easy to use and saves time

Pros:

The fact that there are new features added frequently without additional cost is great. Some companies charge you after the initial purchase for these add ons but there is no cost with Job Logic.

Cons:

At first the software went down on a few occasions but that seems to be an issue that has been taken care of.

Great product

Pros:

We have used Joblogic for a while now but changing over to the new system has been great. Lots of really useful features that we are able to utilise!

Cons:

It would be useful if quotes could be deployed to surveyors as well as jobs.

This software makes it easy to accept and to reject applicants, with the click of a button.

Pros:

The ability to dial the contact number of the applicant is great! You can click the number and it will call the number on the screen. I also like the idea that the applicant can see the notes that you can put in as well.

Cons:

The only thing that I can see that may need some improvement would be the simplification of things on the screen. It is for those who have the ability o navigate and understand it a lot, but can also become overwhelming with too much on the screen.

Product and support

Comments: I would like to recommend Joblogic as an end to end computerised system for effectively managing all aspects of contracts. The system is flexible and easy to use whilst providing the structure for the ever important audit process. For planned or reactive maintenance it's real time reporting ability which can be accessed by clients really stands out from other similar products. Joblogic go that extra step in after sales support even to the point where they talk to our clients directly to fully understand their requirements.