--- description: Discover the benefits and disadvantages of Intercom. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intercom Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom) # Intercom Canonical: https://www.capterra.co.uk/software/134347/intercom Page: 1 / 47\ Next: [Next page](https://www.capterra.co.uk/software/134347/intercom?page=2) > Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. > > Verdict: Rated **4.5/5** by 1133 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Intercom? Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1133 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Fin - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, France, Germany, Hong Kong SAR China, Ireland, Netherlands, New Zealand, Singapore, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Automated Responses - Automated Routing - CES Survey Structure - CSAT Survey Structure - Campaign Analytics - Campaign Management - Campaign Scheduling - Catalog Management - Chat/Messaging - Contact Management - Contextual Guidance - Customer Experience Management - Customer History - Customer Segmentation - Customisable Forms - Customisable Templates - Email Marketing - Email Tracking - Feedback Management - In-App Training - Inbox Management - Incident Management - Interaction Tracking - Knowledge Base Management - Knowledge Management - Language Detection - Lead Qualification - Live Chat - Marketing Automation - Mass Texting - Message Personalisation - Mobile Access - Mobile Optimization - Multi-Channel Data Collection - NPS Survey Structure - Natural Language Processing - Proactive Chat - Process/Workflow Automation - Real-time Consumer-facing Chat - Self Service Portal - Subscriber Management - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - User Management - User Onboarding - Visual Analytics ... and 57 more features ## Integrations (100 total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Marketing Automation Software](https://www.capterra.co.uk/directory/6/marketing-automation/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) - [Lead Generation Software](https://www.capterra.co.uk/directory/30963/lead-generation/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3432 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18783 reviews) 4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1782 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Intercom Review" — 4.0/5 > **Verified Reviewer** | *8 May 2026* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: The Fin AI capabilities to respond to requests and the outbound capabilities allowing our team to create a series of campaigns to increase signup rates. > > **Cons**: The search functionality in the outbound section isn't very capable of finding messages that have been sent out. ----- ### "Best in class support solution" — 5.0/5 > **Verified Reviewer** | *20 February 2025* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: The unified agent experience, and the customisability within the agent front end. We are able to integrate data far more easily than we were with our existing solution and platforms we assessed. > > **Cons**: The pricing model is slightly steep, with functionality which would be considered essential on other platforms (balanced agent loading\!) stuck in the highest tier. > > I have been extremely impressed with the functionality within Intercom and how it can support our SaaS business. Whilst pricing can be seen as slightly high, you do get what you pay for. ----- ### "Decent tool for customer comms" — 4.0/5 > **Isla** | *11 April 2026* | Motion Pictures & Film | Recommendation rating: 9.0/10 > > **Pros**: The unified inbox is great for keeping track of customer conversations across different channels, like email and chat. It really helps our team stay organised and respond faster. The proactive messaging features are also pretty solid for engaging users at the right time, we've seen good results with those. > > **Cons**: The pricing can get a bit steep as you scale up, especially if you need advanced features beyond the basic support. Also, some of the finer configuration options for automation rules took a bit to figure out, documentation could be clearer on that. ----- ### "Its a great system for customer service" — 5.0/5 > **Veronica** | *1 April 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It has been over a year working with this system, and Im just happy that it exist. It takes a while to get a hold of it, but once you master their dashboard and all the functions, it becomes your best friend when handling multiple queries and solving customer issues. > > **Cons**: One thing I dont like much is the fact that you cant block team mates from closing messages. Sometimes tickets get closed by accident and it makes the process difficult. > > It has been great; there are a couple of things that I wish they would improve, such as blocking certain users, blocking closing messages, and other small details that would make the experience easy. ----- ### "Easy to use and integrates nicely" — 4.0/5 > **Ian** | *22 April 2025* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Easy to use - some good functionality, integrates easily into your site > > **Cons**: Can be quite intrusive and could do with some functionality that allows you to control how it turns up ----- Page: 1 / 47\ Next: [Next page](https://www.capterra.co.uk/software/134347/intercom?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/134347/intercom) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data