Wisetail LMS Reviews

Growing into a solid partnership

Comments: I've invested a lot of time and energy into this product and at times felt frustrated by design limitations, glitches and earlier struggles to be heard and understood by the Wisetail team. Having said that, I've felt that the support and product updates have improved significantly from those early days. I've used other products that have grown stale and failed to keep up with the needs of their clients. I truly believe Wisetail is striving to do better. Frankly, I don't want to start over again with someone else, and they've demonstrated a commitment that I feel largely justifies the partnership.

Pros:

This LMS provides a flexible platform design to meet a variety of learning environments. We've used the custom editing tools, SCORM upload, quiz creation, gamification and certification tools, and utilize a number of the provided reports. Over time the support staff have become much more responsive to our needs and addressing needed fixes.

Cons:

While there is some level of customization, we have definitely hit up against limitations. Size and placement of images can be an issue, The quiz function doesn't allow sequential or matching. You can schedule reports and filter the content, but some content can't be removed and it's a csv file, so I have to clean up the file before sending to stake holders every week. We've used this product for nine years and have struggled through its evolution. It's mainly geared towards restaurants and environments that track ongoing skill testing, neither of which match ours. When using SCORM, we do have hiccups with modules not displaying complete. Finally, the develops test and develop the design to Chrome, and since Windows machines default to Edge, that also sometimes creates a poor user experience. When we did a major update in 2019, Wisetail did not offer a seamless migration. Everything had to be re-created by hand.

One stop learning platform

Comments: Their tech and customer experience team work very well together. I never feel like we don’t have resources when something isn’t working or we can’t figure out how to do something.

Pros:

We have the ability to really cater to a user’s experience. Their technology allows for detailed permissions. Plus we love that it can really be a one-stop shop for communication, compliance, development and daily task assignments.

Cons:

New features inside the platform usually have some hiccups for several months.

PlayerLync Review

Comments: I enjoyed using PlayerLync and also being the individual who rolled it out to my entire region within Lincoln Property Company. I think it is a great tool and overall very user friendly. I think a few bugs could be worked out but other than that I like the tool.

Pros:

The software is easy to use and very mobile friendly. I like the ease of the system and how it functions with a user that has ever used it before.

Cons:

There tend to be a lot of glitches with the integration between the end user and the admin. And when we called customer service they usually knew about the problem but never shared it with us until we found out ourselves.

Wisetail Review

Comments: Overall, Wisetail has been a great experience and has been well received by all team members.

Pros:

I love the branding capabilities and customer support.

Cons:

There are some file size limitations and some glitches with uploading media where things can disappear.

Incredible Wisetail Team

Comments: For me the Wisetail Implementation and support team teams are the stars. Its because of my experience with the Wisetail team that i wanted to adopt the platform

Pros:

Flexibility to design the platform the way we want

Cons:

Restrictions in not being able to remove the hard coded settings

PlayerLync - A Life-Changing Amenity

Comments: PlayerLync allows our Owners to have far more flexibility in their schedules. Putting the training onus on the platform and the Trainee frees Owners up to run their business more effectively. They can track training and progress from anywhere - even on their much deserved days off.

Pros:

Ease of use, the app, mobile learning, tracking and reporting, ability to make changes on-the-fly, ability to create and edit forms/courses quickly, Team Members enjoy using it, Owners find it valuable, allows Regional Managers to better facilitate their regions Integration into our business was virtually seamless

Cons:

Programming can be glitchy and not save correctly - have to redo forms sometimes, a HIGH-SPEED internet connection is mandatory, there is functionality that it seems should have developed by now, like bulk editing fields in forms, bolding words, creating bulleted lists in forms, adding PDFs to forms, assign groups and manage teams when first creating users

New LMS Coordinator Review

Comments: When I first started with LMS I was new to this world completely. Wisetail offers great materials to learn from in the Drop as well through the webinars. I have gained a lot of knowledge based off those two sources. So far I am really enjoying the platform, however the deeper I get and the more I want to do I am realizing I want more in depth materials to work with. Or I just have not found a way yet, and in that case I am eager to learn more within Wisetails platform.

Pros:

I enjoy the opportunities and various features to get information out to our team. The creating of modules, being able to add various media, and flashcards have honestly been the best ways our team is getting training done and actually retaining the materials.

Cons:

I wish there were more ways to add more material, especially when buidling pages. I am personally seeking a way to build a newsletter sort of page highlighting the events we attend. I am unable to do much with the news article widget, and ultimately I found the best way to do what I was looking for is banners and text blocks. I was wanting a better way to layout the media in particular. Another thing I am having difficulties on is reporting. I am wanting more individualized or reporting based on various promotion dates.

Wisetail Review

Comments: Our experience with Wisetail has been exceptional. Their customer service truly sets the standard for excellence, consistently going above and beyond to support us.

Pros:

Wisetail isn't your typical LMS. It offers strong customization options, allowing us to tailor the learning experience to our specific needs

Cons:

A more transparent product roadmap would be a huge win. If Wisetail offered a public roadmap where users could see which feature requests are in the pipeline versus those that might not be prioritized.

Wisetail...BEST in customer service..BEST in class!

Comments: My overall experience with Wisetail has been excellent! I always receive amazing Customer Service and enjoyed my one-one's with my account rep. They were kind, patient, and always super helpful and knowledgeable.

Pros:

My favorite part of using Wisetail is that it is intuitive and user friendly! Though, the great customer service I always receive is a close second :)

Cons:

No fault of Wisetail's, but what I like least is that because of the additional cost for some of the features, I didn't get a chance to use some of the amazing ones offered. Specifically the multi-language too. I just know it would have been an awesome additional to our platform!

YAY Wisetail!

Comments: I have rolled Wisetail into three brands over the last several years, and so far, everything has been very smooth.

Pros:

Ease of Use, Team Feedback, and Results are the things that stand out.

Cons:

Some essential features are cost-prohibitive for smaller brands.

Fun and easy to use

Comments: Fun! and exciting!

Pros:

Allows you to be very creative on how to create your LMS and the support team is always there when you need them.

Cons:

Currently not a big con but employees would like an APP feature which the company is currently working hard to create an APP for users.

Simply the Best

Comments: Playerlync makes my job easier. It's the one software that I can count on every single day to work. The very few times I've had to reach out to Customer Service the response times are always immediate.

Pros:

Every piece of content that we publish is always delivered and downloaded to every device. There is no need for users to have to search out and manually download what they need. Everything we publish is critical and it's nice to know that the product works every time. Creating users is extremely fast and efficient. Adding users to specific groups is also a breeze.

Cons:

I have no complaints. The product works as designed and then some.

Great product that we've used for years!

Comments: We have been using PlayerLync for approximately 10 years and look to continue that partnership for the foreseeable future. In an industry where things need to work properly and work right now, the fact that we haven't needed to look for other solutions for our needs shows how reliable PlayerLync has been for us.

Pros:

PlayerLync provides a secure way for us to share critical, up-to-date information in different formats on a daily basis with our users. The interface and clean and easy to follow. Support is tremendous and always willing to work with us if we have an issue, which is rare.

Cons:

I can't really say there is anything we don't like. There have been phone calls to support for new things we'd like to see added and occasional hiccups with the software, but support has been receptive to all of our ideas and helpful when things have needed fixed.

Amazing product and service!

Pros:

We love that this is a digital platform that allows us to push company information to our locations quickly and ensure our teams have the most up-to-date information at their fingertips. PlayerLync goes above and beyond to ensure we always have exceptional service. They are engaging and always looking for ways to continue to provide top-notch service for all aspects of our business.

Cons:

Additional categories and another layer of folders to help improve organization

User Friendly

Pros:

Playerlync is able to be accessed with no WiFi connection and automatically refreshes uploaded content. The content page is customizable and adds a cool flare to the training. Playerlync forms are easy to use and help keep our daily operations efficient and modern. Great support overall from the entire Playerlync team.

Cons:

The backend can be a bit tricky at first.

Great team and customer support.

Comments: Thanks to PlayerLync our team can study film and push it out from anywhere at any moment. They built us a custom app and helped us set it up for over 130 ipad users.

Pros:

I've been working with PlayerLync for 8 years now and the level of customer support I've experienced with them is top tier. Whether I'm traveling for work, need a part overnighted, or on a support call at all hours they've always answered the call. I work in a high demand environment and they always pull through for me if I have any issues.

Cons:

I don't have any cons. It's easy to use product.

Information at your fingertips

Comments: The support from the team has been amazing in setting up our platform and optimizing the features for our teams.

Pros:

I love that information can be updated instantly without having to produce new materials before it is in the hands of the end user.

Cons:

I would love to see more features added to the Learning Management System functionality and future integration capabilities with back office systems.

PlayerLync is changing the culture within our organization. The software and support is amazing!

Comments: Ease of training, employee retention, and consistency among front line employees.

Pros:

With PlayerLync we have combined LMS, communication, operations manual and important documents all on the I Pad at the location. The data compression allows for countless video and document uploads. Create digital forms, checklists or quizzes that can be tracked and graded within the app. Paper bound manuals and back office PC s are a thing of the pas. Front line employees can get the information they need quickly and consistently. The ability to view short videos instead of reading long, boring documents is changing the way employees learn. The internal messaging feature is awesome, any tablet linked to the system can communicate. Employees can share ideas, solve problems, and communicate easily through two clicks of a button. Uploading content is a breeze. Drag and drop files on the admin site and information is immediately synced to any tablet connected to the system. I can't say enough about how great the support team has been amazing to work with in rolling out PlayerLync in our organization. PlayerLync will do their best to help customize the app to suit the needs of your company. They are always quick to respond and will help with any issues.

Cons:

The multiple choice buttons on forms are set close together. Completed forms are graded but incorrect answers are not highlighted on the completed form weblink.

Great Customer Service, Great product

Comments: we have had a great experience overall. We have explored various options for best way to use playerlync to best benefit our franchise locations, and have gotten a ton of support while going through everything

Pros:

The customer service is top notch!! Always a pleasure to work with them

Cons:

There is currently no API integration between playerlync and our Operations / POS system . We use playerlync for guest facing forms and it would be great to get the guest info directly into our operations system.

Working with PlayerLync is a partnership that works in the client's best interest.

Comments: The ability to individualize learning content based on role and career goals. Since PlayerLync is a mobile app, our associates always have it available. It allows for a more informal self-directed approach to learning, but still provides the reporting and tracking needed.

Pros:

PlayerLync makes a true high impact learning environment possible. Videos, job aids and learning resources are available to associates as it fits into their busy day. Administration of Playerlync is simple, so pushing content to associates is easy and quick.

Cons:

From a user's perspective it would be easier if the form manager integrated with the Playerlync side of the app. This would allow for single sign on and increase ease of use.

Very reliable, flexible platform. Perfect for fast-growing restaurant chains

Comments: It helps us to scale effectively. so it is a perfect platform for big chains.

Pros:

Ease of use is certainly why we use PlayerLync on a daily basis. It is easy to adjust content on the backend side but also very easy for our teams in the restaurants to use the platform.

Cons:

Missing some functionalities that would make PlayerLync even more helpful to us. Especially in the form section some if-functions would be very helpful. Also the connection between forms would improve the usability of data for use.

State of the Art Software!

Pros:

The software is easy to use for both the administrator and the user. It requires no wifi to access content including videos that have already downloaded.

Cons:

We need one more level of folders to help organize content in tabs. It is a little difficult to find something while scrolling due to the amount of content we have.

I love the product and really appreciate that the improvements are being made

Pros:

I like the mobile access to the product and the user interface for my learners . I like how the content presents and can be helpful for multiple support in operations.

Cons:

Some of the rigidity of set up in modules. I would like to create notifications to Users when folks are in observation cues. I would like to create recertification presets- ex: once certified, in 6 months there were prompted to retake.

Easy to navigate

Comments: It communicates daily information from corporate all in one place, nicely organized.

Pros:

Information is automatically downloaded into database and can be accessed by any device with that login. Makes information readily available and it is grouped together neatly.

Cons:

Search function doesnt always find what im looking for some keywords dont locate the correct form or information.

PlayerLync is our go-to training platform designed to easily connect, inform and train teams.

Pros:

The platform is user-friendly, and the capabilities are endless. I appreciate a product that is accessible on the iPad or iPhone, offering versatility to meet our training needs. Training often doesn't happen behind a desk and PlayerLync understands this! The product facilitates two-way communication with our workforce, and allows management to share pertinent information with specific segments of the business. Creating and customizing content, quizzes and forms in order to ensure new hires have retained relevant information before advancing to the next area of content is incredibly useful. On the fly video capture and annotation will be key for training on our warehouse floor.

Cons:

The downside of the product seem to stem from PlayerLync being a relatively new business developing and honing the product at a rate that tries to keep pace with demand. The full integration of Team Manager with the admin portal will address some of the "clunky" feeling of toggling back and forth between those two parts of the system. A streamlined and "non-code" option for inserting images into forms/quizzes will be a huge plus. Integration with cloud-based file management systems like box would be ideal so content sharing via URL would be simplified.