Paycor Reviews

Paycor is an excellent payroll software

Comments: Instead of two days, payroll just takes two hours. We consolidated our use of three separate programs into just one. We've streamlined the supervisory process by automating several previously manual tasks, including hiring, onboarding, and performance evaluations.

Pros:

From sourcing new employees to managing my retirement, PayCor has me covered. I can select the modules that best suit my needs. Their method of execution is comprehensive, their follow-up is reliable, and their staff is always pleasant and helpful.

Cons:

It's really challenging to distinguish between my belongings and those of my subordinates. It's a pain to maintain organized, what with having to manually delete old goals and add/remove team members.

Overall good product

Pros:

Easy to use. Customer service chat feature has been really nice and easy to use.

Cons:

During implementation, there were things that were not answered by our initial sales consultant. She just kind of went MIA.

Paycor - Great for Small, Not-So-Great for Any Other Size

Comments: Very poor. Implementation was difficult and the staff was not helpful (keep in mind this was late 2021). Paycor was short-staffed and needing to hire new faces at a rapid rate. The implementation reps did the job as quickly as possible and were then very eager to end their engagement and have you submit problems to their general support line. Their customer support model is dated, they are consistently adding updates to the platform without proper communications, and they continue to expand their scope into new product areas (i.e. possible future compensation benchmarking data offerings) rather than develop/enhance the products they currently have. Would not recommend. Red flags all over if you are a company with 100+ employees or more. Look elsewhere.

Pros:

Visually, the system is very easy to use and navigate. This is great for employees who are not in the system day-to-day. Better than UltiPro or comparable systems.

Cons:

Everything else. Customer service is horrendous; their model is based on reaching out to their general support line or live chat for direct assistance, but it's a 50/50 shot as to whether you get someone knowledgeable, or whether you get someone who needs knowledge FROM YOU. Also, the live chat does not support all products Paycor offers (i.e. benefits advisor aka bswift), so that will not be a place you can rely on.Paycor has a pattern of going out, acquiring products, and 'loosely' integrating them, so if you want/need barebones add-ons for little additional expense, this is the option for you. Don't expect the systems to 'talk' to each other outside of providing name, email, department, job title, and little else. Perfect examples of these are the ATS (formerly Newton Software), the learning management system (Litmos), the benefits platform (bswift), and the talent management tool (7geese). If you have to choose Paycor, I'd suggest NOT taking these additional platforms and integrating outside vendors to Paycor via API/SFTP. Paycor has an open API platform, so if you can find an engineering resource to help you set up those feeds, you will be good to go.Last thing: Paycor DOES NOT support equity or bonus-type reporting fields in the system. You can add a 'custom field', but that field will not reflect history or changes as they occur. Bonus and equity data can be imported into the payroll paygrid directly, but don't expect those standard fields in the Paycor system.

Ease of Use

Comments: Implementation was very rough and we are still fixing things almost 2 years later. The program itself is great.

Pros:

Ease of use for Payroll. Able to figure out payroll without verymuch effort.

Cons:

Not having a dedicated representative for our account.

Paycor HRIS Review

Comments: Overall, I am quite happy with Paycor. We are able to accomplish what we need and work with them to customize our solution.

Pros:

I like the functionalities of Paycor for almost all things HR related. This system is easy to use for employee payroll, benefits, timekeeping, compensation, and more. The premium support option is amazing - if you have an issue, you call in and talk to a team of Paycor reps that know your company and processes. You talk to the same team each time! They have a lot of extra features that can be added.

Cons:

The downside of Paycor is if you have multiple companies (EIN's) that need to work together. A lot of things can be customized, but some options are a one size fits all for your entire company. This is particularly frustrating with Performance Management as all companies don't do the same thing. Also, it seems like they haven't tested quite enough before rolling out new features.

pretty good experience

Comments: overall the experience is ok. I wish we had dedicated support specialists. It feels as though if there is a problem and you need to contact support there is always someone new that we have to reach out to and explain the situation yet again.
I also understand from our payroll person that there seems to be quarterly tax issues and she tries numerous times to get it take care of. In this regard it is costing out company more money.

Pros:

A lot of the features make sense and I like that it is one central portal for our needs.

Cons:

Things will change without notice. Also, if we are having an issue with something we will hear it is a "known issue". I feel we, the customer, should know too.

Great product

Comments: Would definitely recommend in the future to others who meet the needs for this service

Pros:

With ease I can maintain employees and payrol

Cons:

I wish scheduling was included into pay or to be a one stop shop for all our needs.

Paycor is worth the money.

Comments: Overall, Paycor has been a lifesaver for my business and has made the HR process an easy one to tackle.

Pros:

One of the most beneficial features to my company has been the self service portal that Paycor offers. Many of my employees like the fact they are able to see and print paystubs and also request their pay on demand. This has been a game changer for my company.

Cons:

As of right now, there is nothing bad I can say about the software.

Paycor A Well Automated Platform

Comments: It is a simple platform that anyone can get started with.

Pros:

Paycor is morden software that helps improve management of office work and making them be more simple to do. Paycor is easy to use. It has improved payment solutions.

Cons:

Paycor has some payment issue but I hope they solve them.

Paycor Review

Comments: I like Paycor. It's easy to use. They have many learning pages that are very helpful.

Pros:

ease in processing payroll. inputting new hires is easy.

Cons:

sometimes the pages will not load and I have to continually refresh

Great tool for managing OKRs, 1/1's, team feedback

Comments: Overall - great - use it daily and track a lot of my people related things in 7Geese.

Pros:

7Geese is a great solution for many things - particularly managing OKR's which is what was our driving motivation in moving from another provider to 7Geese. There are a few items which would make reporting easier, but for the most part, the OKR process is really easy and very dynamic and functional. I also manage my 1/1 agendas through 7Geese and this is generally a pretty straightforward way of having both manager and staff person easily keep track of items to be discussed and notes during the meeting. You can use a variety of pre-populated templates for feedback, or create your own. I use this function for a weekly update from my team. The main thing I wish for here is that it be able to be scheduled to go out with reminders when people haven't completed, but otherwise, this is also a great tool to get feedback and be able to respond within the platform. Reviews are a bit clunky, but this process has improved a lot in the last year. Since we like to do 360's, it can be hard as this functionality doesn't exist and you have to use a combination of review forms and/or feedback forms to complete. Support team responsiveness is great. Training videos are helpful. Overall, really love using 7Geese.

Cons:

As noted above - reviews are clunky without an easy way to do 360's.

Customizable HR System that meets our needs

Comments: I love Paycor. Great product, great customer service and add-on services like educational opportunities for HR professionals.

Pros:

We are a non-profit that works with a lot of different funders who require detailed and accurate time and payroll reporting. We also have many different lines of business. I love how customizable Paycor is and the ease of setting it up to meet our specific needs. The implementation team went above and beyond to get us set up quickly when our former payroll provider went out of business. They worked on our various reports until they fully met our needs.

Cons:

I like the performance management section of Paycor. We are highly regulated and are required to score employees on their job-specific job competencies. Paycor's performance review system was set up more for companies with a pretty generic approach to the reviews. We were able to customize the reviews to meet our needs but it took more set-up than anticipated.

Paycor handles payroll, hiring, time tracking and onboarding

Comments: The Paycor platform is intuitive and straightforward. You can set up your dashboard the way you like it so that you always have quick access to the information you use most.

Pros:

We are able to meet all of our human resources technology requirements with the help of Paycor. The convenience of having payroll, scheduling, recruiting, etc., all in one easy-to-use system outweighs the "clunky" nature of the software at times.

Cons:

Paycor has holes in their reporting. Reports are difficult to store, and often they don't even run. I also find the customer service to be wanting, as I am frequently ignored.

Why to chose Paycor

Comments: Overall, Paycor has been a great choice for LaRosa's. We wanted to chose a provider who would be our partner, who would listen to our concerns and work with us, and that's exactly what Paycor has been, a great partner!

Pros:

I like that the implementation was super smooth and easy. It's never easy to switch providers, however, our implementation team was amazing. I also feel like we have a voice, Paycor has a dedicated page that you can submit your own ideas for improvements and they listen!

Cons:

When you call in for customer service, you don't get someone that's familiar with your personal account, you get a random person every time. I wish we had a dedicated customer service person.

Paycor is a Fantastic Payroll System - and More!

Comments: My overall experience with Paycor has been very positive. We switched from another platform that seemed outdated and not nearly as user-friendly,

Pros:

Paycor allows me to be self-sufficient in all things related to payroll. At a moment's notice I can look up and see exactly how much time I've used, and what remains. I can easily request time off and the request is sent directly to my supervisor. It just makes life easier! It is reliable and efficient.

Cons:

I really don't have any complaints at all about Paycor. It requires some learning as all software products or platforms do - but it was pretty straightforward and simple. And that's saying a lot coming from someone who is not tech savvy at all!!

Paycor - It gets the job done within your budget!

Comments: I am very pleased with Paycor. I find they get the job done, my questions are answered and that it is a cost effective solution for what we need. They are constantly adding more features and improving what they have.

Pros:

I love that Paycor offers a ton of options when it comes to being an overall HRIS system. I like that the systems talk to each other and that they offer basic functionality with an ability to upgrade to more.

Cons:

With so many choices, it is difficult to know what is the best way to using a particular product. With the ability to customize, it can sometimes get confusing on how you USE a product vs how they coach/support you in that product. I find this especially true if you are a long term user of Paycor and it has been a while since it was set up.

Mostly good with room for improvement

Comments: Mostly good with room for improvement: They clearly have been busy on building out new products and features which is great. The support could use work as could integrating these new products so they are more seamless with their base product.

Pros:

They are constantly coming up with new features. We came from a system that wasn't as powerful - payroll was clunkier, no performance management, etc. Paycor from the start had many more features and they continue to build more.

Cons:

These new features sometimes have huge bugs that haven't been worked out and when the function is implemented, there isn't always a lot of support during implementation. Some of the newer features aren't fully integrated so you have to manually adjust things like reporting lines. When you do reach out for support, it is very inconsistent in the answers you get and the knowledge of the product.

Paycor meets needs

Pros:

We were able to integrate more things into this one system. It’s easy to use and learn. The recruitment and onboarding work great.

Cons:

The benefits module is super hard to get set up, the process is using excel spreadsheets and so many opportunities for error. We are on our third attempt and it’s still painful.

Paycor Services Review

Comments: Overall experience has not been a positive experience. Customer service being at the forefront. We have a dedicated customer service relations manager, however, when raising concerns he has not resolved these and only directs back to our customer service contact.

Pros:

1) I do like that there are a variety of options that we can utilize with payroll, HR, time and attendance, performance management, applicant tracking and benefits.

Cons:

1) Customer Support is poor! Each service (Payroll, Time&Attendance, HR) have their own support contacts. When trying to reach them, they are never available via phone. You have the capability to e-mail directly but don't always get a fast response (fast to me is within 12-24 hours). I have to continuously send follow-up e-mails to check on status of issues or questions. 2) They have a variety of different systems to use (payroll, HR, applicant tracking) but each system does not always talk well to each other since they were different technologies that created them. For example, the applicant tracking system was under Newton Software so they handled any technical issues. 3) There are different roles in the system and when asking for how-to guides for these roles, for example a manager role, I was told I needed to test and create myself as each system is unique. 4) I came in after the organization had started using their services. As a new person in my role, I wanted to find out what functionalities that we have available to us as I know there are more functionalities available but have not been provided with what these are, only learn as I go or if I ask the right questions. There is training provided but again that is very brief and doesn't go deep into what the system can do. The reason Paycor states can't provide as each client is unique. Very unfortunate as would like to get the most bang for our buck!

Payroll software that meets business needs

Comments: Paycor has helped me become more efficient in process payroll, tracking time cards and running third party reports.

Pros:

The report functionality is fantastic. I like having the ability to customize reports, this saves me a lot of time. I also like the ease of the software and the great customer service Paycor provides.! Paycor also continues to listen to customer feedback and make improvements.

Cons:

I like all the functions of Paycor, this isn't anything I dislike but the onboarding doesn't really work for us since we don't hire on an every month basis. I couldn't justify the cost but if we did I would definitely use it.

Excellent customer service, beautiful and easy to use (previous NimbleSchedule user)

Pros:

We heavily depend on Ximble for our scheduling and time clocking system, and more for the latter. Ximble has features that other similar platforms do not offer which we mostly use: the automatic deduction of unpaid breaks in the payroll report, automatically generating timesheets/payroll reports, and the time clocking app for tablets and smartphones. The interface is beautiful, looks fresh and modern. It seemed well thought of and well planned, considering the ease of use and an overall pleasant experience. Customer Service: I think this is the BEST feature. Customer service seems to be the top priority. There is always someone available to talk to for questions and support. I never had to wait so long for a response and the responses are always thoughtful, accurate, courteous, professional and satisfactory. I have had some really BIG issues with Ximble (and NimbleSchedule) in the past but my concerns were taken seriously and immediate actions were done. It really is very important for us to be able to connect with someone when issues arise. Overall: Ximble is ever-growing and always open to changes and suggestions. It's not a system that is set in stone and it is willing to accommodate users to make the best experience and offer the best service possible. I am impressed with the quick responses and support it gives users. I think it's worth the money to have this kind of support than just handing me a software and have to deal with it myself!

Cons:

The switch from NimbleSchedule to Ximble wasn't as smooth as I hoped. I expected at least the bare minimum of having all NimbleSchedule features in Ximble and then more. I loved NimbleSchedule but there were issues that Ximble was able to fix so I'm not complaining! Every new software needs some adjustment period and I think I've overcome this and has learned to like Ximble so far. Because we heavily rely on the payroll reports that Ximble generates for us, it is a pain to print each report for all of our 64 employees one by one. IT would be ideal if there is an option to print all timesheets with just one click of a button (like NimbleSchedule did). We prefer the layout of the reports through the website and not the exported CSV version which looks a lot more cluttered and not easy to read. I would also prefer for fewer pages to load when clicking on buttons to save on time. (Saving time is always a plus for me). Example: When clicking "add clock in", instead of having to open a whole new page, it would be beneficial if the same page enabled a box to add this information. The "notes" section feature on the payroll report was removed but this is a vital component of our payroll reports. I requested if they can consider returning this feature. A few bugs here and there that I would always bring to Ximble's attention to get fixed and they get on it quick! Could be more user-friendly and intuitive.

Software for Human Capital Management (HCM)

Comments: Fairly user-friendly - Once you understand what certain features do, it is quite simple to use and a schedule can be created fairly quickly. I can schedule a dozen individuals for an entire year in approximately 30 minutes. Adding individuals to the schedule implies I have to pay for their use of the app whether they use it or not. Both the app and online consoles are fairly simple to understand. I'm astonished by how many of them say they actually use the app and website on a regular basis considering how simple it is for them to use. It allows me to enter a ton of information about my team, and I appreciate how customizable it is. being able to pivot

Pros:

The payroll and time and attendance capabilities are outstanding. Both admins and employees find it simple to use. features for robust reporting. User-friendly employee profiles. able to monitor 401k loans through the development of goals.Fairly user-friendly - Once you understand what certain features do, it is quite simple to use and a schedule can be created fairly quickly. I can schedule a dozen individuals for an entire year in approximately 30 minutes. Adding individuals to the schedule implies I have to pay for their use of the app whether they use it or not. Both the app and online consoles are fairly simple to understand. I'm astonished by how many of them say they actually use the app and website on a regular basis considering how simple it is for them to use. It allows me to enter a ton of information about my team, and I appreciate how customizable it is. being able to pivot

Cons:

The program is not the most attractive option available and can be a little difficult to understand. We discovered that those compromises are well worth making in exchange for a more reliable solution. I hadn't anticipated much of a transition from Nimble Schedule to Nimble. All of the Nimble Schedule features, at the the least, should be present in Nimble, but I was hoping for more. Although there were some flaws with Nimble Schedule that Nimble was able to resolve, I don't mind because I enjoyed it! Every new piece of software requires a period of getting used to, but I believe I've managed to do so and have grown to enjoy Nimble thus far. We have 64 employees, thus it is a hassle to print each payroll report individually because we rely greatly on the reports that Nimble creates for us.

System Does Not Work

Comments: Awful. We have several tax ids. Single sign on did not work. Several key functionality areas that were promised and seemed to wrok during sales demonstrations did not. Support has been a revolving door and generally the support team does not know the answer and sends up a channel. Then fixes are done with no communication, but they do not work. Accruals continue to be incorrect and then we make manual adjustments which then have to be dredone because they retro a fix. Reports are not real time - we can run a report and then have the support team run at Paycor and get different data. That is if the report will even run. Often the system does not let us run the report. System is unstable. We are constrantly booted off the system. We constantly get bills from state agencies because tax reports submitted are wrong. Just a total disaster.

Pros:

The sales pitch - which led to misplaced optimism

Cons:

Everything. Integration was a disaster. Promised "A" team left the company within days and we then had untrained incompetant support during integration

Easy to Use!

Comments: It has saved us so much time in working up payroll. We are able to have our employees clock in, where before everything was manual.

Pros:

It is very user friendly. You can find the things you are looking for without searching around the website. The phone app is easy to use as well.

Cons:

The only problem I have had so far is figuring out how to correctly accrue the vacation hours.

Paycor

Pros:

I like that Paycor has so many opportunities for training and development of not only the product but also general HR topics.

Cons:

I wish there was a single point or team that only handles our account.