Very easy to use

Reviewed on 30/11/2018
Ahmad fazli M.
IT Manager
Hospitality, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Easy to use and a few click can complete 1 reservation

Cons: None.
Need more property

Ease of Use and Great Features

Reviewed on 12/04/2019
Alban W.
Director
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Easy to use tool with very good customer service. Would recommend to hotels to be in SoftInn's listings

Pros: Easy to create Rooms and monitor room bookings.

Cons: The PMS is still new and requires some more work but can't wait to try it.

SoftInn Service Review

Reviewed on 25/02/2019
Amir M.
Digital Marketing Executive
Hospitality, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The use of PROMO CODE does help to attract more customer and good for marketing to increase barand awareness.

Pros: Simple UI and the most user-friendly system compared to other platform.

Cons: Does not have membership system to manage database to increase retaining customer.

need to more user friendly

Reviewed on 20/02/2019
Verified Reviewer
Business Development Manager
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: ok...

Pros: easy to use n learn / easy to train our staff to knew about

Cons: easy to loggin in using email only not like other Extranet

All User Friendly

Reviewed on 21/12/2018
Joseph T.
Account Executive
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: None noted.

Pros: For hotel staff, easy to manage from the back office page and the page presented to guest to see is like very professional.

Cons: None noted. Maybe can try develop apps so that all can be managed by phone?

The Schedule

Reviewed on 27/11/2018
Verified Reviewer
Supply Chain Officer
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: my business running smoothly but the payment need to be in notification

Pros: Booking system simple and interactife. The locking date and schedule more important

Cons: Interface of user diffcult and hard to understand. maybe it cost a font or design

professional customer service with personal interaction with guest and home owners

Reviewed on 13/05/2016
Mitchell james S.
self employed
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: User friendly and interpersonal interactions . Each request were dealt promptly with efficiency. Improvement can be done on immediate payment by credit card upon booking

Vendor Response

by Softinn on 13/05/2016

Thanks Mitchell for the review.

Has noted this "Immediate Payment upon Booking" request and will pass this message to the team.

Thanks again!

Regards,
Softinn Team

Reservation or booking

Reviewed on 10/02/2017
Anuar M.
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The contact person really understand of the owner need and in terms of cost incurred by the owner and always try to get the better deal with client/customer

highly recommended

Reviewed on 20/02/2017
Ahmad faizal B.
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Im not having trouble making sales. They did it for me! I love their customer service, promotions and whatnot. 5 Star

Get to work within an hour for my website

Reviewed on 12/05/2016
Ken L.
Director
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
Features & Functionality
4 / 5
Customer Support
Value for Money

Comments: Super easy to install and start selling my rooms online. http://sunflowerhotel.com.my/

Vendor Response

by Softinn on 12/05/2016

Thanks Ken!

Overall Very Recommended

Reviewed on 30/11/2018
Ashraf aizzuddin A.
Project Engineer
Financial Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: 1. Localized payment method e.g.online banking, ATM
2. Promo code system
3. Superb personalized support

Cons: No proper review system yet, hope it will be implemented soon

Good service

Reviewed on 12/05/2016
Choong J.
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: Good service, quality, fast response

Vendor Response

by Softinn on 12/05/2016

Thanks JX

more easy to manage compare with old software

Reviewed on 12/05/2016
Loh W.
Founder
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: Easy to close and and open room.

Vendor Response

by Softinn on 13/05/2016

Thanks WeCin

Softinn Review

Reviewed on 28/11/2018
Amiruddin A.
Teacher
Education Management, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: None. The system is similar to other online booking platform.

Cons: Very few customer's leads!! Only secured two bookings for 2018 as of today.

Great service

Reviewed on 30/11/2018
Lisa K.
Hostel
Leisure, Travel & Tourism, Self Employed
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: First time get booking through this hope can get more through this

Pros: Easy receive the booking and easy to know the booking detail.

Cons: The booking detail easy for me to see through