Softinn Hotel Booking Engine Reviews

by Softinn

Average Ratings

  • Overall
    4.4/5
  • Ease of Use
    4.3/5
  • Customer Service
    4.5/5

About Softinn Hotel Booking Engine

E-commerce centric hotel booking engine. Tools to run digital marketing campaigns. Self-service cancellation and more direct bookings

Learn more about Softinn Hotel Booking Engine

Showing 15 reviews

Ashraf aizzuddin A.
Project Engineer
Financial Services, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/11/2018

"Overall Very Recommended"

Pros: 1. Localized payment method e.g.online banking, ATM
2. Promo code system
3. Superb personalized support

Cons: No proper review system yet, hope it will be implemented soon

  • Reviewer Source 
  • Reviewed on 30/11/2018
Ahmad fazli M.
IT Manager
Hospitality, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/11/2018

"Very easy to use"

Pros: Easy to use and a few click can complete 1 reservation

Cons: None.
Need more property

  • Reviewer Source 
  • Reviewed on 30/11/2018
Verified Reviewer
Business Development Manager
Hospitality, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    1/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 20/02/2019

"need to more user friendly"

Comments: ok...

Pros: easy to use n learn / easy to train our staff to knew about

Cons: easy to loggin in using email only not like other Extranet

  • Reviewer Source 
  • Reviewed on 20/02/2019
Alban W.
Director
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/04/2019

"Ease of Use and Great Features"

Comments: Easy to use tool with very good customer service. Would recommend to hotels to be in SoftInn's listings

Pros: Easy to create Rooms and monitor room bookings.

Cons: The PMS is still new and requires some more work but can't wait to try it.

  • Reviewer Source 
  • Reviewed on 12/04/2019
Amir M.
Digital Marketing Executive
Hospitality, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/02/2019

"SoftInn Service Review"

Comments: The use of PROMO CODE does help to attract more customer and good for marketing to increase barand awareness.

Pros: Simple UI and the most user-friendly system compared to other platform.

Cons: Does not have membership system to manage database to increase retaining customer.

  • Reviewer Source 
  • Reviewed on 25/02/2019
Joseph T.
Account Executive
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 21/12/2018

"All User Friendly"

Comments: None noted.

Pros: For hotel staff, easy to manage from the back office page and the page presented to guest to see is like very professional.

Cons: None noted. Maybe can try develop apps so that all can be managed by phone?

  • Reviewer Source 
  • Reviewed on 21/12/2018
Verified Reviewer
Supply Chain Officer
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 27/11/2018

"The Schedule"

Comments: my business running smoothly but the payment need to be in notification

Pros: Booking system simple and interactife. The locking date and schedule more important

Cons: Interface of user diffcult and hard to understand. maybe it cost a font or design

  • Reviewer Source 
  • Reviewed on 27/11/2018
Mitchell james S.
self employed
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 13/05/2016

"professional customer service with personal interaction with guest and home owners "

Comments: User friendly and interpersonal interactions . Each request were dealt promptly with efficiency. Improvement can be done on immediate payment by credit card upon booking

Vendor Response

by Softinn on 13/05/2016

Thanks Mitchell for the review.

Has noted this "Immediate Payment upon Booking" request and will pass this message to the team.

Thanks again!

Regards,
Softinn Team

  • Reviewer Source 
  • Reviewed on 13/05/2016
Anuar M.
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 10/02/2017

"Reservation or booking"

Comments: The contact person really understand of the owner need and in terms of cost incurred by the owner and always try to get the better deal with client/customer

  • Reviewer Source 
  • Reviewed on 10/02/2017
Ahmad faizal B.
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 20/02/2017

"highly recommended"

Comments: Im not having trouble making sales. They did it for me! I love their customer service, promotions and whatnot. 5 Star

  • Reviewer Source 
  • Reviewed on 20/02/2017
Ken L.
Director
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    4/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 12/05/2016

"Get to work within an hour for my website"

Comments: Super easy to install and start selling my rooms online. http://sunflowerhotel.com.my/

Vendor Response

by Softinn on 12/05/2016

Thanks Ken!

  • Reviewer Source 
  • Reviewed on 12/05/2016
Choong J.
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 12/05/2016

"Good service"

Comments: Good service, quality, fast response

Vendor Response

by Softinn on 12/05/2016

Thanks JX

  • Reviewer Source 
  • Reviewed on 12/05/2016
Loh W.
Founder
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 12/05/2016

"more easy to manage compare with old software"

Comments: Easy to close and and open room.

Vendor Response

by Softinn on 13/05/2016

Thanks WeCin

  • Reviewer Source 
  • Reviewed on 12/05/2016
Amiruddin A.
Teacher
Education Management, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 28/11/2018

"Softinn Review"

Pros: None. The system is similar to other online booking platform.

Cons: Very few customer's leads!! Only secured two bookings for 2018 as of today.

  • Reviewer Source 
  • Reviewed on 28/11/2018
Lisa K.
Hostel
Leisure, Travel & Tourism, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 30/11/2018

"Great service "

Comments: First time get booking through this hope can get more through this

Pros: Easy receive the booking and easy to know the booking detail.

Cons: The booking detail easy for me to see through

  • Reviewer Source 
  • Reviewed on 30/11/2018