--- description: Discover the benefits and disadvantages of Talkdesk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Talkdesk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Talkdesk](/software/132852/talkdesk) # Talkdesk Canonical: https://www.capterra.co.uk/software/132852/talkdesk Page: 1 / 31\ Next: [Next page](https://www.capterra.co.uk/software/132852/talkdesk?page=2) > Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. > > Verdict: Rated **4.5/5** by 732 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Talkdesk? Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 732 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Talkdesk - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$85.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Russian, Spanish - **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Spain, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Callback Scheduling - Campaign Management - Computer Telephony Integration - Contact Management - Customer Experience Management - Customer Surveys - Dashboard - Employee Coaching Tools - Employee Scheduling - Event Triggered Actions - For Call Centres - IVR - Interaction Tracking - Knowledge Base Management - Labor Forecasting - List Management - Multi-Channel Communication - Multiple Scripts - Performance Metrics - Phone Key Input - Predictive Dialer - Process/Workflow Automation - Quality Management - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Text to Speech - Third-Party Integrations - VoIP - Voice Customisation - Voice Mail - Workforce Management ## Integrations (46 total) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom ... and 31 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software) - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "Does what a phone tool needs to do." — 4.0/5 > **Rebecca** | *11 February 2025* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: Talkdesk is reliable and simple to use, does exactly what I needed it to. > > **Cons**: Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth. > > I used Talkdesk in conjunction with Salesforce within a customer service team. The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool. ----- ### "Talkdesk is customers" — 5.0/5 > **Liam** | *12 May 2024* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: App deployment was very easy and support was very fast and helpful when needed help. All my colleague learned fast to use the system due its intuitive build. > > **Cons**: No mentionable cons for Talkdesk, everything i use it for works great. > > Talkdesk really saved us with our phone customer support. As long as you have a good internet connection everything works good without any issues. ----- ### "Review from daily user" — 4.0/5 > **Olga** | *9 January 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. > > **Cons**: It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. > > It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. ----- ### "Why Talkdesk" — 5.0/5 > **Leslie** | *25 March 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: all the different features you can add or take away. > > **Cons**: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. > > Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. ----- ### "Great for handling call management" — 5.0/5 > **Verified Reviewer** | *18 September 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business > > **Cons**: I think in an ideal world you've got a cloud calling software which is would be native to your CRM for the smoothest possible experience ----- Page: 1 / 31\ Next: [Next page](https://www.capterra.co.uk/software/132852/talkdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/132852/talkdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data