RingEX Reviews

Ring Central is a solid small business phone service

Comments: Overall we really liked Ring Central. The only reason we switched away was because a friend started their own VOIP phone service and we got to support them and use it for cheap. I really like Ring Central and have recommended it to several friends over the years.

Pros:

We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes.

Cons:

The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough.

One Stop Shopping For Remote Workers & Nomadic Offices

Comments: Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years. We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely. Unlike some VoIP competitors it also had built in text message services which made SMS authentication through text seamless.

Pros:

RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system. We we're able to use text authentication services, call clients, and keep our office going from any location in the world.

Cons:

RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors. It's an expensive solution unless easy of use outweighs cost.

Can find better value elsewhere

Comments: poor, Always had the issue of tying to get through to customer service and it was not a convenient experience. 1/2 hour to 1 hour hold time is not good for service.

Pros:

Nothing that is outstanding, used a fax line for small business and it worked well, issue was the price increases. Year over Year they wanted me to pay $275 or so from 120 bucks. I did not think that was fair. Gave them an opportunity to lower price and they refused, hence the change to another company

Cons:

getting through the customer service line for simple inquiries was impossible.

Ringcentral

Comments: that this system works with anyone and with any kind of company

Pros:

That this is a great product to use for any company

Cons:

that you can use your desktop with the app

ring central is awesome

Comments: Awesome experience, so far so good, reliable cost saving

Pros:

User friendly and easy to set up. Time and money saving

Cons:

no refunds on down time, you just have to call your sales team

RingCentral MVP is great for internal collaboration

Comments: Although we do not love their customer service department, overall it is worth the money.

Pros:

It was easy to install, and it is easy to use.

Cons:

The customer service department is improving but it still takes a long time to resolve issues. There is a lot of waiting on hold for unimportant tasks.

RingCentral

Comments: RingCentral has been easy to use and implement and recommend for small or large businesses.

Pros:

The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple and organized location for all after-hours calls.

Cons:

No specific cons at this time. Before, the app did not include HUD features which made it more difficult, but this has been addressed.

Increasing Business Development Response Time

Comments: Overall, this software has changed the way our Business Development Team operates for our inbound marketing. It has made our response times to warm leads very minimal with getting a representative in contact as soon as possible. The dictation of voicemails has also changed the way we can provide a direct answer to a client even after hours.

Pros:

The ability to create call trees for different departments of our organization has been a game changer in our response time for leads.

Cons:

Some of the connectivity can be an issue between phone vs desktop application.

Paralegal Review of RingEx

Pros:

The digital aspect of the office phones. With the phone being connected to the computer, it is very reliable. The digital fax is also very convenient when having to send large faxes.

Cons:

It is inconvenient not having a local area code number.

why we like ringcentral

Pros:

That we can integrate it our customer service website so that the calls link together

Cons:

that it does not always show the caller id

The go to phone system for SMB.

Comments: I was impressed with using RingCentral MVP functionalities.

Pros:

Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay connected with team members, prospects, and customers.

Cons:

This does not happen often but there could be a lag once in a blue moon.

Best tool for calls

Pros:

There were no technical errors at all while using the application, nor were there any call drops.

Cons:

Sometimes the messages are not delivered.

RingCentral - calls and business phone

Comments: Generally good, but SMS setup and approval was a royal pain.

Pros:

AI liked the good features, reasonable price, and good usability.

Cons:

They made it VERY DIFFICULT to use SMS.

RingCentral MVP

Comments: I like ring central better then spectrum or At&T. Love that it connects to your mobile phone and can login and out of when needed.

Pros:

Easy to use on Mobile phone and link your ext to your mobile app. Easy to transfer calls to the correct person. Can log in and out when needed.

Cons:

Voicemail not linked to email address to come through as an email.

Good features

Comments: Good, but can be excellent. I like all the features it has

Pros:

I like all the features that the app has like choosing your schedule to receive calls, is very easy to transfer the calls.

Cons:

The app most of the time works very slow, and is not just in my computer because my colleagues has the same issue. I need to close it and open it back few times during the day

Great VoIP service

Comments: I like Ring Central, implementation was seemless and made my life easy from and IT standpoint

Pros:

I like the ability to transfer within the app. That functionality within the app as well as on the desk phone makes my life easier with all the incorrect calls that are routed to my desk by others.

Cons:

I am not a big fan of the mobile app functionality, and being IT that is a huge feature for me in a remote world

Easy to Use and Convenient

Pros:

I like how you are able to use the app on your desktop or mobile phone. Makes it easier when you work from home.

Cons:

At first the application was confusing to use but customer service was really helpful. So not really a con.

Professional Service

Comments: Set up worked well - the integration was easy and my prospects are treated professionally

Pros:

They protect my company from missing calls and act professionally

Cons:

the cost could be less - but the service is great

Experience

Comments: I'm glad to hear that it was good. Could you provide more context about what you're referring to?

Pros:

Everything was great but support was hard to contact

Cons:

customer support was hard to get in contact with

Ring Central

Comments: The setup was a little rocky, was called one afternoon for setup in the middle of the work day , BUT worth the hassle. Phone system is awesome!!

Pros:

Love the control it gives us and the money we are saving from the local utility phone company

Cons:

I cannot think of any cons. Love all the features

Good working tool

Pros:

Not missing any important phone call, the system records everything and also takes voice messages perfectly

Cons:

Nothing to say against this tool, overall works perfectly

Great phone system with some room for improvement

Pros:

Enables us to setup teachers with Soft phones on their mobile phones, enabling them to call parents using the school's main phone number as their call-back number.

Cons:

The phone app is slow to respond at times, ringing 5 or 6 seconds after the desk phone (all settings are to ring all simultaneously)There are at least 2 or 3 different sets of instructions to setting up a hot desk phone, none of them helped, so the documentation on their website desperately needs a review

Great internet phone system for businesses

Comments: I have used this product for several years and find it super user friendly and convenient.

Pros:

I love that i can download the app and call any pts from my personal phone with my business number showing up

Cons:

The thing i like least about ringcentral is the text message feature.

Very good solution

Comments: You can communicate easily. Phone call are clear.

Pros:

I like it because it is very easy to use. You can Send message, video chat, conférenceMaybe this can replace Teams

Cons:

I think the windows application interface could be improved. When the window is minimized, the readability is not optimal

RingCentral delivers telephony without some bells and whistles

Pros:

It's a solid solution for telephony, IVR and other standard functions.

Cons:

It's not as intuitive as some other solutions and it takes longer to complete some tasks.