18 years helping British businesses
choose better software
About Pike13
Streamline your scheduling process and maximize efficiency with Pike13. Simplify appointment bookings, manage classes, and automate rem
I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.
I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded.
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Yoga Studio Program
Comments: I have been with Pike13 for over 5 years. They have great customer service and are always open to suggestions. It is user friendly for both staff and clients.
Pros:
I like having the options for classes, events and private sessions.
Cons:
The reporting is sometimes hard to get just what you are looking for. I would also like to have an option to for different price points on courses and options to sign up for just one date of a series.
Pike13 Response
6 years ago
Hi Deb, Thank you so much for your review and feedback. We appreciate hearing what our customers like and what they would like to see updated/changed. Please continue working with our team on reporting questions and with requests. Thank you, Cindy Manager, Customer Success
Pike13 is Ever-Evolving
Pros:
It allows our schools to run their business and track key information. We have worked with them to continue to evolve and fine tune this software to our unique business case and a lot of features have been added in the 4 years I have been administering it. Their reporting and API have also progressed over the years which as been a key component to allowing us to customize and expand functionality for our system. Since this is one of our core platforms we have to be able to support our system/franchisees if issues come up, and their support team has always been super timely and helpful.
Cons:
As with any software, there are some growing pains and functionality that do not completely meet our unique needs. Their team has been committed to working with us to change this and as a result a lot of features have been added. In a perfect world we would like to be able to have more control over the reporting integrations, as well as global administration. We currently operate this software in 235 locations, 9 countries, and in 3 languages so there is a lot of visibility/functionality that we need. 2019 is a big year for us as we continue to grow as a business, so we look forward to working with Pike13 to help meet our needs.
Pike13 Response
6 years ago
Hello, Thank you so much for taking the time to provide a review of our product. We value hearing from all of our customers and are happy that we are able to partner with your team and the schools. Thank you, Cindy Schneider Director of Customer Success
Aweful
Comments: Not user friendly.
Pros:
When it works, it's okay but still not right for my business.
Cons:
Reporting is difficult. It is not intuitive. It is quite frustrating when it is slow.
Pike13 is a great user friendly CRM
Comments: All in all the software was excellent for what we needed. Hated that we outgrew it.
Pros:
I like the simplicity of the software. We were able to create training for our other locations with ease. Onboarding was so quick when we hired a new staff member.
Cons:
As our company was growing we needed members to be able to go to any location they wanted to and check in with their original account. The software wouldn't allow for this.
Pike13 Response
6 years ago
Hello, We truly appreciate the review and feedback. So sorry to hear we could not support the growth of your business, but happy we had a chance to work with you as you grew. Best of luck going forward! Thank you, Cindy Schneider Manager, Customer Success
LOVE FRONTDESKHQ!
Comments: I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do. My company is www.thepolebarnstudio.com feel free to check it out.
Pros:
The many applications available to quickly promote on Social Media and the many options to customize my page.
Cons:
They are a newer company so not everything is in place, but they are working on it and take all suggestions seriously.

Misleading Sales Team and Poor Membership Customer Service
Comments: I would discourage anyone looking into Pike13 to look elsewhere. This is not an honest company and you will be locked into a long contract you will not be able to get out of for a full year. Mindbody, Zenrez and other fitness software provide much better customer service and a much more honest experience.
Pros:
Their Mailchimp integration is great. While there is no way to section clients based on membership purchased, it gives us some great ways to follow up with clients. Although this is more thanks to MailChimp's versatility, not so much Pike13's.
Cons:
We were sold a contract to this software on a false pretense. We were told that their software integrates with a third party site (ClassPass). Once we signed the contract, management informed us that the integration was not working, but would be fixed. It is now close to 5 months later and there has been no progress made. They also refused to compensate us, or take any responsibility for any inconvenience they have caused. There are several other components of the software which are also significantly inferior to Mindbody Online and other fitness studio software.
Pike13 Response
6 years ago
Hello Justin, I am sorry for the poor experience with Pike13. Your account manager will reach out to you soon and provide your options moving forward. Thank you, Cindy Schneider Manager, Customer Success

Software is Stagnant - No significant improvements in over a year
Pros:
It has good uptime. It doesn't charge per-user or per-staff. That is a pleasant difference. Not much else.
Cons:
Super slow. Reporting functionality is lousy. Doesn't integrate with other services, particularly Zapier. Waivers generated are flawed and have cost me hundreds of dollars in lost revenue.
Pike13 Response
7 years ago
Hi David, I am sorry to hear you are dissatisfied with our software. We appreciate your feedback and honesty. Your account manager reached out to you shortly after the review was left. I hope you have had a chance to connect with him and discuss things. Thank you, Cindy Schneider Manager, Customer Success
Front Desk HQ = Great Web-Based Software
Comments: We've used Front Desk HQ at our facilities for approximately 5 months. The mobile application and web-based platform make for an extremely useful product. It has improved our membership management efficiency from billing to scheduling and reporting. The ability to pull and modify our program and member information from any location on the go is a great tool! The best part of the software is their responsiveness and customer service. They constantly strive to improve their product and improve the user experience. I would recommend it to any company looking to improve their processes.
Pros:
Customer Service, Mobile application, Ease of use
Cons:
Reporting functionality (though it is being upgraded soon)
A good comprehensive management tool for business
Pros:
Pike 13 works well with add-ons: mailchimp and docusign. It is a flexible tool that allows you to create custom fields to tailor it to your company's specific uses.
Cons:
It is not the easiest tool to comprehend. You may spend more time learning how to to use it than actually working on your business.
Beautiful, easy to use interface for staff
Comments: I got on board with Front Desk pretty early on in their development. It was beautiful from the start and only gets better, day by day. The customer support team is such a joy to work with. They are so quick to help! I feel they have a genuine investment in my business as well as I do in theirs. Thanks, Front Desk, for helping my new, small business get off the ground and making us look so professional along the way :)
Pros:
- Amazing support team - Beautiful, easy to use interface for staff - Even more beautiful and easier to use interface for clients - Beautiful website that can easily be woven into regular website (if you need proof, check out AerialCLT.com)
Cons:
- That they are too far away from NC so I can't have the whole team over for dinner to say thanks for all their great work! (I hope this review is not too cheesy, negating the fact that Front Desk is truly a wonderful addition to any business!)
Weird Set up
Comments: It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.
Pros:
I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.
Cons:
The set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this. Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).
Pike13 Response
6 years ago
Hi Jessica, Thank you for taking the time to provide feedback. We appreciate it and value what our customers have to say. I am sorry to hear about the poor level of customer service you receive. Your account manager will reach out to you soon to discuss your concerns further and ensure you have all of the information for our customer care team. He will also ensure that your feedback is added to our internal system that tracks requests. Thank you, Cindy Schneider Manager, Customer Success
Invaluable tool for our swim school
Comments: I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.
Pros:
This software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.
Cons:
The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out. When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.
Pike13 Response
6 years ago
Hi Casey, Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school. Thank you, Cindy Schneider Director of Customer Success
Not worth it
Comments: I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years, and they started out great! Online they taught me the ins/outs about how to use the features & functions, but soon they started changing them periodically and randomly, and inefficiently. What I could control among each client would depend on WHEN I acquired that client, and there was no way to change those. If I want to change a class, I have to go into each one individually; so not having a systematic way of updating current classes seems archaic. When they try fixing things it is dependent on me taking screen shots of every problem I am having, which I nor my clients don't have time to do and shouldn't be expected to. They are constantly trying to update their system, but the fact they still use both "new" and "classical" reporting systems makes financials a bit confusing. They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ. Every time I ask about my rate they say I have the "old rate", but each month over more than triple that amount gets charged to my account, and it has nothing to do with my revenue! When I ask the merchant to explain the rate, they speak to me condescendingly and promise they have the lowest rate in the industry. I cannot wait to try all these other products offered out there. Don't waste your time, it's a very inefficient product.
Pros:
Clients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time.
Cons:
Dishonest rates, lack of quality systematic improvement making things more efficient for the trainer.
Green Locus
Comments: It has been great for my business but I do feel for the high price it should have a lot more features and be easier to use for the problems I listed above.
Pros:
I enjoy the options for courses and series and most things I can figure out on my own without calling customer service so it is easy to use. I like the reports feature and making schedules is pretty easy as well.
Cons:
I dislike that there is not a retail option to track retail, make labels, track inventory. So much extra work. I wish there was an app or easy way for clients to access their schedules. I have trouble understanding the revenue screen sometimes. I also dislike that I cannot use a dependent's parents credit card that is saved. For example, if enrolling a child who has a credit card saved under the parent, it doesn't show under the child so I have to enroll the parent in the class to charge that card. I will probably look into MindBody for next year because of the inventory issue and I have heard it is similar in price to Pike? I also would like to use the app "Loyal Snap." Many studio owners have said it is AMAZING for retaining clients and inviting clients back and I saw that app is only compatible with MB. If Pike was much cheaper I would like it more since it doesn't have the same features as MB, I don't think it should be the same price. Also would love training videos/tutorials to train staff and for myself when I started. A manual only option is not helpful for most people.
Pike13 Response
6 years ago
Hi Mallory, Thank you for the feedback and suggestions. Your account manager will reach out to you to gather specifics and use cases. Thank you, Cindy
Excellent software rich with features
Comments: We've been using FD for 3 years and we have grown to rely on it and trust it. We especially like the thoughtfulness of features like time zone support that its competitors do NOT have.
Pros:
It is scalable and there is plenty of room for us to grow into it. The new bulk enrollment feature makes it easier than ever.
Cons:
No customer service telephone support. Can't tag plans and passes so they appear where you want them in the menu which forces you to make custom HTML menus. Clients sometimes find the interface confusing mainly because you can't just sign up for a class or workshop without going to the date of that class or work shop first.
Pike13 Response
8 years ago
Hi Richard, Thanks so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback. I would like to schedule a call with you to address your concerns and share some upcoming updates to our customer service offerings. To schedule a time that works well for you, please email me at [email protected] and reference my reply to your review. I look forward to hearing from you! Best, Kris Knowles Manager, Customer Care at Front Desk
Good depending on needs
Comments: Pike 13 did not suit our needs. We weren’t able to get valuable reports, customer service was less than average and the back end was not decreasing our admin time.
Pros:
It has an app which was liked by our staff. Duplicating a session and editing it was easy for repeating classes.
Cons:
No ability to do payment plans, enroll multiple students at one time, do auto discounts. It would work better for a gym/studio but did not work well for our mostly youth programming. Was impossible to get financial info (credit card fee report) from them.
Pike13 Response
4 years ago
Hi Michelle, Thank you so much for providing such a candid review of our product. I am sorry we did not work for your business' needs on the client side for bulk enrollment or multiple child enrollment. We also appreciate the feedback regarding payment plans for courses. We wish you the best of luck going forward and appreciate the time you spent with Pike13. Thank you, Cindy Schneider Director of Customer Success
Just not worth the headache
Comments: Software should make life easier. My life was easier before Pike13. If I were to identify one single limiting factor in the growth of our school it would be Pike 13.
Pros:
I basically works, if you can spend the time managing the system. The API is a major plus.
Cons:
I've been using Pike13 since it was Front Desk. I signed up for an account Jun January 2015. The system uses proprietary billing, so you can't easily move to another system. It's been nothing but trouble since we started using it. Its not intuitive and the system has many ridiculous limitations.
Pike13 Response
6 years ago
Hi Ben, I am sorry to hear that Pike13 does not work for your music school. We understand that you need to do what is best for your business and hope you find a solution that better fits your needs. Please provide specific limitations to your account manager. Thank you, Cindy Schneider Director of Customer Success
Pike13 works well for us
Comments: It's been great. I think I've been a client for at least 4 years or so. Great customer service and an overall ease of use. Thanks, guys.
Pros:
I love the look. It fits very well with the layout of our website. Customer service is always awesome and is always right on with their "fixes" and have even helped me with work arounds that they didn't initially have answers for.
Cons:
I feel like you guys are pretty good about keeping up with customer needs. I've run into a few issues over the years of Pike13/Front Desk just not having a solution for my issues but in most every case I blame that on our business. We do a lot of different things with our Youth Program and it's hard to expect one service to meet all of our needs.
Pike13 Response
6 years ago
Hi J.T., Thank you so much for your review and feedback. We truly appreciate you and your business. Please continue to reach out to customer care and your account manager. We do track all of the suggestions we receive and it is good to know use cases as we make enhancements to our product. Thank you, Cindy Schneider Manager, Customer Success
Great Yoga School Management Software
Comments: In the past we have used a couple of other yoga studio management softwares, including Mind Body Online. A little more than a year ago we switched to Front Desk and we have never had second thoughts. This software is at the same time intuitive and powerful.
Pros:
- Easy to use and does what it is supposed to - An incredibly powerful integration with Mail Chimp that allows you to programme automated emails based on member/customer activity. - Great reporting - Customisable customer site / front end - PayPal integration
Cons:
- A few features of minor importance are still missing
Pike13 Response
8 years ago
Hi Christian, Thanks for your review! I'm glad that you have been so happy with your switch to Front Desk - we love hearing that! Please feel free to let us know how you think we could improve your experience with Front Desk. Your feedback is important to us as we continue to build our product. And as always, don't hesitate to contact our support team at [email protected] if you have any issues or questions. Sincerely, Katie and the Front Desk Team
Great Software. Improves our Business!
Comments: Front Desk is awesome. Great, easy interface that maximizes the potential for our business. We have been able to manage our clients more efficiently and haven't even reached the tip of the iceberg on what we can do with the functionality.
Pros:
Easy to use. Great reporting. Extensive capacity on capabilities for varied business models. Makes life a heck of a lot easier!
Cons:
Depending on the customer service rep you get will depend on your service. Overall we have had an incredible time with their customer service, however sometimes they can be short with you and not fully answer your questions (to be fair- I have a lot of them so I would be short with me too). My only wish is that we had a little more offering of phone calls or webinars to review some more complex solutions.
Pike13 Response
8 years ago
Hi Shannon, Thanks so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We're sorry you haven't had an amazing customer service experience with every member of our team and I would like to schedule a call with you to discuss your experience in greater detail. To schedule a time that works well for you, please email me at [email protected] and reference my reply to your review. I look forward to speaking with you! Best, Kris Knowles Manager, Customer Care at Front Desk
Great service
Comments: Over all, as my first booking software, I loved it. It was great.
Pros:
[SENSITIVE CONTENT HIDDEN] first off all, the account manager helped me a lot. thank you. Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.
Cons:
It wasn't always easy to get ahold of someone to help with issues.
Pike13 Response
5 years ago
Hi James, Thank you so much for taking the time to review our product and providing feedback. We appreciated having you as a customer and wish you the best going forward. Thank you, Cindy Schneider Director of Customer Success
I love Front Desk!
Comments: I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get into the nuicences of running a business through them, you realize how important customer support is. Front Desk has a rockstar team based in Seattle that knows my business, has infinite patience, and has excellent communication skills.
Pros:
point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.
Cons:
The only thing I can't currently do with this software is restrict clients by age (birthday). For example if I want to run a summer camp for 6-12 year olds, a 5 year old could register if the parent chooses to ignore our requirements.
Pike13 Response
8 years ago
Thank you, Jordan. We're glad you are enjoying Front Desk so far. We appreciate your feedback and will keep it in mind as we continue to improve our service offering. As always, please let us know if there is anything else we can do to support your business. Best, Kris and the Front Desk team
This has definitely got the job done.
Pros:
The user interface is great. It makes it easy to see schedules for multiple providers and the whole schedule for the week
Cons:
The things that I could see you change would be adding Moore applications for software that can interface with it.
Pike13 Response
7 years ago
Hi Kyle, Thank you so much for your review and feedback. We really appreciate it! As we make changes and improvements to the platform, we will be sure to keep you updated. Thank you, Cindy Schneider Manager, Customer Success
Intuitive, powerful, affordable software
Comments: Pike13 has allowed me to grow from scratch to over 2000 clients and has performed equally well every step of the way. It seemlessly integrates with my credit card capture system and makes reporting simple and also helps notify me of any issue I may need to deal with.
Pros:
The ease of use such as navigating through different "sections", the powerful reporting capabilities, and the stable, dependable platform.
Cons:
the calendar function (scheduling) is somewhat cumbersome
Pike13 Response
6 years ago
Hi William, Thank you very much for your review and feedback regarding scheduling. We value your business and your input. Thank you, Cindy Schneider Manager, Customer Success
We are so grateful to have found Pike13 and to provide our owners with such user-friendly software.
Comments: A user-friendly platform that cuts down on day-to-day business tasks.
Pros:
We love how easy Pike13 is to navigate. Time spent on day-to-day admin work for our franchise owners has been reduced drastically so they are able to spend more time on building their business.
Cons:
Some features could be structured better for franchisors, such as mass customization and locking features.
Pike13 Response
7 years ago
Hi Katelyn, Thank you so much for the kind words and your feedback on the franchise capabilities. We value you all and appreciate your continued partnership. Thank you, Cindy Schneider Manager, Customer Success