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About PandaDoc

PandaDoc is an all-in-one tool to create, edit, send, track, and eSign all your business documents quickly and easily.

Learn more about PandaDoc

Pros:

Quick and easy to learn and train staff. PandaDoc support team is responsive, even if they don't have all the answers.

Cons:

Unfortunately I find the program a bit confusing, it took me a bit longer to understand everything.

PandaDoc ratings

Average score

Ease of Use
4.4
Customer Service
4.3
Features
4.3
Value for Money
4.3

Likelihood to recommend

8.4/ 10

PandaDoc has an overall rating of 4.5 out of 5 stars based on 1,201 user reviews on Capterra.

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Filter reviews (1,201)

Yasith
Yasith
CEO in Sri Lanka
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best online platform for certified documents

5.0 last year

Comments: I've liked using Pandadoc. It's really easy to use and easy for others as well. The templates and the user experience is what stands out for me

Pros:

The default templates were really helpful to get started with certain documents The UI UX is really good Sharing with others is easy as well

Cons:

I feel they could offer better pricing They are also not utilizing AI much where they could have made a good impact because most documents can be generated with few inputs.

Stephanie
HR Manager in UK
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use and a quick way to get a document signed

4.0 last month New

Comments: I use it to send HR documents for employees or other stakeholders to sign, including contracts etc.

Pros:

It is easy to use and does what you need it to do, I think it's cheaper than Docusign.

Cons:

I do have issues with the email not going through sometimes but that might be our company email, and you can send a link instead.

Steve
OWNER in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Rigid and inflexible

1.0 4 weeks ago New

Comments: Service requests were answered slowly. Pandadoc did not have the functionality that we required. Pandadocs cancelation poilicy was rigid and unfair.

Pros:

Well designed interface. Read the fine print

Cons:

Cancellation policy is rigid and unfair. We made the mistake of signing up for a yearly subscriotion. After 30 days we realized pandadoc would not satisfy our needs however, rather than allowing the subscription to be canceled and prorated,

PandaDoc Response

2 weeks ago

Hi Steve, I'm sorry to hear that PandaDoc didn’t meet your needs and that our cancellation policy felt inflexible. I understand how frustrating that can be, and we never want our policies to feel unfair to our customers. Your feedback is important to us, and we’d love the opportunity to learn more about what functionality was missing and how we can improve. If you’re open to a [email protected]—we’d truly appreciate the chance to listen and see if there’s anything we can do to help. We value your time and your business, and we hope to find a way to improve your experience moving forward.

Becky
Realtor in US
Real Estate, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Multifaceted

5.0 3 months ago

Comments: PandaDoc helped me keep clients informed and documents signed in no time.
I was able to drop other services and save money.

Pros:

PandaDoc can be used for e-signature, forms, contacts, notarization, payments and quotes just to name a few. Document templates are the fastest option however the smart editor is also available. Plans include free, starter, business, and enterprise. When billed annually a discount may be applied to some plans. There are many possible integrations including essential services and those I only use on occasion. PandaDoc is import-friendly (accepts multiple file types) and works on almost any device. PandaDoc will notify me when clients have viewed or signed a document and I can even see how long they looked at each page. Sometimes I get a client (buying or selling) who wants the process to be completed very quickly. In those cases, PandaDocs features are helpful. I like that I can set documents up so that clients can check optional lines (or not). I am thankful for the reminder and teamwork capability. I can also select a box to assign to a coworker. Customer service options include a learning center and chatting with a representative through email or instant messaging. PandaDoc is secure and legally binding just like a paper document. Contracts are automatically stored once signed.

Cons:

I can only call customer service with a subscription to premium support. If this resulted in lower prices I would put it in the pro column, but PandaDoc costs about the same or more.

Mike
Owner in US
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

#1 in Digital Signature Software

5.0 2 months ago New

Pros:

Amazing document signer software that does it all

Cons:

To be honest, there's nothing I do not like

Thomas
COO in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

PandaDoc has taken our professional branding to the next level.

4.0 2 weeks ago New

Comments: Overall, PandaDoc has been great for us. It allows use to showcase professional contracts/agreements, as well as help with branding many areas of our business.

Pros:

PandaDoc is easy to use and great to accomplish several different roles as a software.

Cons:

PandaDoc only offers quarterly or yearly payments/contracts.

Ana
Marketing Executive in Mexico
Food & Beverages, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Streamlined document workflow

5.0 last week New

Comments: I especially like the smooth flow of the entire document process, from drafting to signing

Pros:

The templates and automations greatly speed everything up. CRM and other integrations are also very useful

Cons:

The editing interface could definitely be more flexible, and sometimes loading big documents can take way longer than expected

Karthika
Senior Data Governance Analyst in US
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Simple E sign tool

5.0 last month New

Comments: Overall easy to use for document management.

Pros:

It is very easy to get e sign using pandadoc

Cons:

Advanced features are reachable only on paid version.

Kira
Realtor in Canada
Real Estate, Self Employed
Used the Software for: 1-5 months
Reviewer Source

PandaDoc is quick and easy! A must use.

5.0 3 weeks ago New

Comments: Overall, PandaDoc has been extremely easy to use. Signings are typically received through email, where there is a button to complete the signing through PandaDoc. Each field is clearly highlighted, and the user is prompted if there are every any missing fields. Extremely straight forward system.

Pros:

How you can read through the document, while seeing the areas that need to be completed, and how quick and easy it is to use.

Cons:

I cannot think of any cons for PandaDoc.

Zoltan
Developer in UK
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

The greatest e-sign solution on a budget

5.0 2 months ago New

Pros:

So easy to set up and get going with document templates, bulk sending of documents to sign, collecting sign-ups to our company. We've used it for massive volumes and has never let us down.

Cons:

We sometimes face issues with logging in being very slow.

Lucien
VP of GTM in UK
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

PandaDoc is a visually appealing and powerful tool enabling sales teams

5.0 9 months ago

Comments: PandaDoc was a fantastic addition to our tech stack after a pretty poor experience with Docusign. It is a must have tool for dynamic sales teams that want to make their contracts far more powerful and visually appealing to customers.

Pros:

PandaDoc enables you to create visually appealing beautiful contracts that make a huge difference when it comes to signing. Previously, we used Docusign and the contracts were incredibly boring and now compelling. With Panda, we have beautiful images that enhance the experience and increase the close rate. The integration with Hubspot is fantastic and the workflow automation is powerful. The ability to create templates has saved countless hours and can easily be adapted without needing prior training.

Cons:

The challenge with PandaDocs is the limitations not having a native integration with Hubspot. Ideally, you want to have a contract tool built by the CRM but in this case, it relies on an API which does have certain limitations.

PandaDoc Response

8 months ago

Thank you for your feedback and support of PandaDoc!

Jamie
Head of Growth in UK
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The best for multi-signature contracts

5.0 9 months ago

Comments: Overall PandaDoc saves us several hours a week creating detailed contracts; it integrates with our entire sales tech stack and I can’t recommend it enough.

Pros:

Panda doc is super easy to set up and customise. The template creation process is also simple and they have lots of ready-to-use templates too. It makes getting signatures from multiple stakeholders easy and the integrations we’ve set up mean we can very quickly generate contracts from our Deals in Pipedrive

Cons:

I’ve not seen anything I don’t like or any limitations of PandaDoc compared to other digital signature/document management tools I’ve used.

PandaDoc Response

8 months ago

Thank you for your feedback and support of PandaDoc!

John
General Manager in UK
Fishery, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Fantastic solution for digitizing your signed documents

5.0 last year

Comments: We've been using Pandadoc for about two years, and it's been a fantastic tool for managing our e-sign docs on the cloud. We usually get about a few dozen docs signed every month and it was priced a lot better for that scale. It's also pretty easy to set up and maintain, and rarely causes issues where we have to intervene manually. All in all, I strongly recommend Pandadoc, especially if you're still on paper docs.

Pros:

I like how easy it is to get it up and running. We used the document scanning a lot in the beginning to move our standard agreements to the system, and that saved us tons of time from having to draw everything up from scratch. But the template library is also a great addition to save time when you have to create a doc on the system.

Cons:

I'd love to have the personalization tokens improved, like having the ability to automatically enter names and titles etc., based on the information of each contact.

PandaDoc Response

8 months ago

Thank you for your feedback and support of PandaDoc!

barry-john
MD in UK
Real Estate, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Pandadoc digital signature

4.0 6 months ago

Comments: Was very good and professional. Quality product and services.

Pros:

Easy to use and implement. The sales team worked very well with us.

Cons:

Pricing was not what we expected. We chose a more cost effective option

Martin
Co-Founder in Czechia
Entertainment, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great free DocuSign alternative

5.0 5 months ago

Comments: PandaDoc helped us sign hundreds of contracts without any hustle. Their pricing model and free tier are very generous and great for startups.

Pros:

PandaDoc has solved all of our basic needs with its free tier. Great experience overall.

Cons:

The free tier is somewhat limited, but it's done the work. DocuSign is more established and trusted.

Kara
Owner in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

PandaDoc makes it easy for you

5.0 5 months ago

Comments: Easy to set up, easy to use, PandaDoc makes it easy for you!

Pros:

Dashboard is easy to use & identify where you need to go

Cons:

Wish you could have more users without having to pay full price for multiple subscriptions.

Joe
Associate Professor of Law in US
Higher Education, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Creating and managing documents is so effortless with PandaDoc.

5.0 3 months ago

Comments: The experience with PandaDoc has turned to be a greater one than we had anticipated. It has made document creation and management become a lesser labour intensive task. PandaDoc allows us to create documents so easily and quickly. Moreso, its fantastic security tools has been making sure that our sensitive information remain safe.

Pros:

PandaDoc is a very flexible product and has been easy to customize to fit the needs at hand for creating specific documents. It has delighted us with its superior data safety functions that has been keeping our sensitive documents and information safe when working on them and sharing them. PandaDoc has an inbuilt e-signing feature that has made it easy to add signatures to documents without having to first print them. It provide us with audit trails that help track all the documents access activities to ensure no unauthorized access is permitted.

Cons:

PandaDoc has stayed true to the course giving us no troubles at all. We have not experienced any cons yet.

Elias
Elias
marketing and finance in US
Verified LinkedIn User
Architecture & Planning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

reduced work times

5.0 3 months ago

Comments: It allows me to have electronic signatures, the process is simpler and very secure because every electronic signature that is made is protected, it facilitates all my work management

Pros:

It is a software that has facilitated my entire work style, it helps me a lot to be able to let my work flow better in a more organized way, better managed with my entire work team that works more united and better division of tasks so that everyone collaborates equally

Cons:

I can't think of anything bad to say because everything has turned out perfectly

Heidelyn
Civil Registry Associate in Philippines
Computer & Network Security, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

PandaDoc Nice Product

5.0 9 months ago

Comments: Very reliable, trustworthy, useful, helpful and make your work fast and easy. Very NICE.

Pros:

I like how they secure my data using this product very trustworthy.

Cons:

Just nothing very smooth to use this product.

PandaDoc Response

8 months ago

Thank you for your feedback and support of PandaDoc!

Silviu
Administrator in UK
Marketing & Advertising, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

PandaDoc - documents powerhouse

5.0 5 months ago

Comments: PandaDoc helped us go paperless with all our documents, makes managing all the documents and signatures easy to track, send and receive. PandaDoc is saving us a lot of time with printing and scanning documents.

Pros:

To be straightforward PandaDoc is easy to use due to its nice and intuitive design and makes all my document easy to manage. I really like it the options to integrate with a lot of payments gateway and CRM. Another thing I want to mention is the responsives and very helpful support team.

Cons:

It was not that simple to learn to use it.

Nina
Onboarding Project Manager in Canada
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

PandaDoc Review - great product!

5.0 10 months ago

Comments: Overall its been a great experience! I use this several times a week and find it very reliable

Pros:

The ease of creating new custom documents for the various clients/projects.

Cons:

Sometimes the fields within the forms are finicky when moving them around the page

Pedro
Pedro
Marketing & Growth Ops in Portugal
Verified LinkedIn User
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best tool to e-Sign

5.0 last year

Comments: Very good! And the integrations and automations it provides are awesome

Pros:

We use Pandadoc to close our final contracts with clients.This tool checks everything we want: - Send automated pandadocs via API; - See if the client opened the contract or when they sign and build automations around that- Send follow up reminders And of course, direct integration with Hubspot and Apis

Cons:

The api could be easier to use. There are some things we can't do with the integration of hubspot and we need to use the API for that.

Verified Reviewer
Verified LinkedIn User
Telecommunications, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great. Even on free plan

5.0 5 months ago

Pros:

Plenty of valuable features on the free plan. Simple and intuitive

Cons:

The auto allocate field feature doesn’t always ID signature fields. But this is being picky

Prince
Founder in Kenya
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

My outstanding experience with PandaDoc.

5.0 12 months ago

Pros:

It is simple to generate custom proposals,quotes and contracts with PandaDoc.I can easily create,edit, share and manage documents with PandaDoc.It is possible to sign documents electronically with PandaDoc.

Cons:

Everything work perfectly with PandaDoc hence I have nothing to complain.

PandaDoc Response

8 months ago

Thank you for your feedback and support of PandaDoc!

Sonya
Accounting operations in Bulgaria
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

PandaDoc

5.0 last year

Comments: I love PandaDoc, it expedited my work a lot.

Pros:

The customizable templates and fields. Different types of documents can be created with ease.

Cons:

No report can be pulled by signer's name in order to monitor the number of contracts signed by each, for example.