ezServiceHUB Reviews

Good app for our company

Pros:

As working in an interior company I have gotten many problems that relate to managing our jobs and projects. We need to monitor the progress to meet our schedule and report the issues to the other parties. I believe this tool will save our time and bring the best benefit to our company. I found that we can work online or offline with it, review the completed jobs and receive job's alerts, as well as search or find jobs by using GPS location.

Cons:

I am really confused about the price, I cannot find it on their website.

EZ Service Manager

Comments: I’ve used a lot of software solutions and this is by far the easiest to use.

Pros:

From quotations, service dockets to compliance. EZ service hub same time and streamlines our service to our customers.

Cons:

Can’t find anything really. Ticks all the boxes for service and installation tasks.

Crothers Security & Fire Solutions

Comments: Really positive experience with an excellent technical support team to help us whenever needed

Pros:

The flexibility of reporting is excellent. The User Interface in the office is very good & quality of support from the EZ management team is excellent

Cons:

The quotation writing can be a bit clunky

Best Security Review

Comments: Best Security Review I am in the Security Industry for over 30 years both as an Alarm Installer and as a Security Compliance Auditor. When I decided to invest in a software for my company, I contacted EZ Management along with three of their competitors. I found EZ Management on line demo extremely good and ticked all the boxes that I required for the Electronic Security Industry. I decided to go with their Basic Pack which is perfect for a new growing young company, however their set up charges were dearer than their competitors, however it was worth paying as their competitors lacked the information I required for the industry I am involved in. The online service dockets provided for my Smart device was very good and I was able to add extra fields if required. The after service is very good and the support team are there to tweak the software to suit how I run my business. As my company is only coming into its 4th year of business, it was necessary to find a software that would suit my business and I can state honestly this software ticked all the boxes. Advantages of their software are – Good on-line support . Available Administration required for the EN51031 Standards, System Design , Risk Assessments etc.. Available Administration required for the PSA 2006-12 CCTV requirements , System Design , Risk Assessments etc. Fast software updates. Easy to navigate their on line software. Scheduling jobs made very easy. Routine annual service reminders . Good set up for the Electronic Security Industry. Easy transfer of existing accounts package / client base over to their software. Training was very smooth and their trainer was very patient with me and always got back to me with my queries. Easy for Sole Traders to use A must software if you wish to grow your business Best Security
Mark O’Toole (Owner)

Pros:

Advantages of their software are – Good on-line support . Available Administration required for the EN51031 Standards, System Design , Risk Assessments etc.. Available Administration required for the PSA 2006-12 CCTV requirements , System Design , Risk Assessments etc. Fast software updates. Easy to navigate their on line software. Scheduling jobs made very easy. Routine annual service reminders . Good set up for the Electronic Security Industry. Easy transfer of existing accounts package / client base over to their software. Training was very smooth and their trainer was very patient with me and always got back to me with my queries. Easy for Sole Traders to use A must software if you wish to grow your business

Cons:

Your software was a little dearer than your competitors

EZ Management Review - Network Security

Comments: Network Security have used the EZManagement platform for many years. We are a company who strive for growth and with this comes additional expectations from our control system year on year.
We have found that EZManagement operate in a similar mindset. Our requests for additional features and functionality have always been met with engagement from [SENSITIVE CONTENT] and his team, coupled with prompt design and implementation.
The new cloud based platform offers our office and field staff the features we require and more. With further plans for future advancements, we feel this has been a positive step for our company.

Pros:

Integration with our accounts system was key for us and this is achieved. The system is well designed and our staff found it a relatively easy transition.

Cons:

As a cloud based system, we are totally reliant on our broadband and other factors versus an in-house server hosted solution. However the benefits outweigh this to date

Great, easy to use software

Comments: ezServiceHUB are possibly the most friendly and helpful company that I have ever had the pleasure of working with. No issue is to big or small for them, the after care is incredible, all calls are answered in seconds and requests are actioned in minutes.

Pros:

The product is extremely easy to use, training only takes a few hours. The additional engineer app allows you to easily and quickly create jobs and send to engineers in a matter of seconds. The apps ability to show engineers previous job sheets/reports allows them to work quicker and more effectively.

Cons:

No cons to report, everything works as promised and more.

EZ Service Hub Management software

Comments: Very easy to use/ Does everything that a security installation company would need,
From Job planning thru to NSI reporting / invoicing

Pros:

This Software is absolutely brilliant. From ease of installation to actually using the software. It took me literally 20 mins to set a few customers up (as i started from scratch) and assign jobs and get reports generated. It has every thing you need and is not over complicated. The support team are fantastic and they always get back with answer. I was using another company management software but that software was appalling. I am so relived to have found this piece of software. Any one that wants to email me google my name, Grimsby area security company. Again thanks to EzManagement LTD

Cons:

No Cons as yet....................................

Using EzService Hub

Comments: We have found the product and the company second to none. It was extremely easy to implement and any issues we had with it were sorted immediately. The company bent over backwards to solve any hiccups we had or anything we needed tweaked or changed. We had excellent training on a weekly basis until we were happy to push forward by ourselves. We are so glad with picked this software.

Pros:

We liked that it was so easy to adapt for what we needed without any hassle. Nothing was a problem to solve. We now have 13 engineers using the software on a daily basis.

Cons:

There is nothing we dont like about the software

Great system

Comments: overall we are very happy with the EZ Management system it is very easy to use and has helped our business efficiency enormously

Pros:

very easy system to use with all the information from all our jobs easily found with multiple filter functions.

Cons:

once documents are created on the system its is not possible to alter this docket on the administration end.

Efficient and value for money solution

Comments: The software has improved our efficiency and really helped with working from home during the pandemic

Pros:

Easy to use system, with APP integration which saves several man hours and helps us provide a more efficient system.

Cons:

Would like to be able to book services from the APP

EZ Management

Comments: For any security and fire installer looking for a cost-effective online management system, we thoroughly recommend EZ Management.

Pros:

Since switching from our previous management software to EZ Management, we have found numerous benefits to our business. Their Engineer App makes for easy use and allows us to record all necessary information, when on site. Also, their cloud-based software is so straightforward. The software’s interface with Xero.com and Stripe for taking customer card payments are excellent. Most importantly to us, we have peace of mind knowing that our data is secure and is consistently being backed up and stored safely on secure servers.

Cons:

One of the main concerns that we had before making the decision to transfer to EZ Management was their software’s ability to produce reporting features and whether they would comply with our inspectorate’s requirements. We recently had our 6 monthly standards audit and all reports provided by EZ Management complied fully with their requirements and provided accurate figures, at the touch of a button. Another concern was ongoing Customer Support. Our previous management software company would never answer the telephone when we required assistance - we could only leave a message and then wait for a call back within 24 hours. In contrast, EZ Management is a complete beath of fresh air! Their technical support staff are second to none and our call is always promptly answered and problems resolved within minutes.. and not days.

A real time saver

Comments: We were unsure how this software would work for us in the field. It was so easy to use and all the information is available in a few taps on the ez Service App. Before we got the app we had a job getting our engineers to fill out work dockets so we could generate invoices. It's so handy to use, the paperwork is minimised and all the information on the customer is on the app.

Pros:

Easy to use, quick to learn, saved to much time. The company rep. spent time with us to get to know what it was we were looking for. The Engineers don't mind using the app because it cuts out so much paperwork for them. All the information they need is available without having to search post it notes and files. Customers are billed quickly now.

Cons:

Nothing really, the app is very intuitive and the customer support is brilliant, one quick call has us sorted.

Direct secure

Comments: very good

Pros:

easy to use good backup very helpful staff

Cons:

nothing very good to work with eady to use

Best move we have made!

Pros:

Because it is windows based it is so easy to use, linking the accounting package means we have access and visibility in one place

Cons:

It is not a remote system being able to log into the database while working from home would be the icing on the cake

Good Goods in a handy parcel

Comments: Always online, realtime information from our field engineers and signed jobsheets emailed to customers in an instant.

Pros:

Even I can use it.

OCM Electrical Services Ltd review

Comments: Our overall experience was very good. [SENSITIVE CONTENT] was & still is extremely helpful anytime we have questions or need help which made the integration very smooth for us

Pros:

Yes the product is easy to use & the integration was a very smooth process

Cons:

There are a few things on the app that are not nessesary

Great App for our engineers.

Comments: Since installing the ez Management Software and Apps our company has saved a lot of money.
It has allowed us to improve our job and labour costing,
The real time data and reporting is a great money saving tool for our company.