Great CRM

Reviewed on 09/04/2018
Hector F.
Manager
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We used Insightly for many years as our primary CRM. It was a great, cheaper alternative to something like salesforce, and allowed us to capture and retain valuable client information for our sales team.

Cons: I would have liked a stronger duplicate checker that would prevent us from creating duplicate accounts.

Everything you need, in one place!

Reviewed on 17/07/2018
Austin J.
PPC Manager - Account Specialist
Consumer Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: GetApp
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Insightly is a great All-in-one tool to help you manage your business. This CRM can do it all. I like how we can keep all of our clients and leads in one place. As well, we can have tasks for day to day operations to be able to stay on top of our work. The amount of things you can do with insightly is incredible.

Cons: With all of the things that are possible with insightly, it can be a little overwhelming when you first start to use it. But, after practice, it becomes very easy to use and navigate.

Simple CRM for Small Business

Reviewed on 29/12/2017
John J.
Construction, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Insightly is incredibly easy to set up and implement for a small team. The ability to combine CRM and Project Management is very useful.

Cons: Learning curve for non technical people is difficult. There are a couple of extra steps involved for each operation that could be streamlined for new users.

Free for 2 Users... Great for startups!

Reviewed on 08/02/2018
Verified Reviewer
Owner - Online Business Developer
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Was FREE to try forever, Almost worked for our business. Shame we couldn't use Gmail aliases for emails

Pros: Gmail integration, Forever Free base plan to trial the software. Integrated flawlessly with my accounting software. Up to 2500 records for free is a blessing.

Cons: No support on the FREE plan, but what did I expect for FREE. No access to using Email Aliases from my Gmail account on any version of this software was the eventual killer for me!

Insightly

Reviewed on 19/07/2018
Desirae S.
Data Quality Professional
Management Consulting, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall this is a solid CRM system that offers a great Project Management piece with it and at a great price. I am a Salesforce Consultant with some experience with Dynamics 365 and I personally am considering Insightly for my home business should it continue to grow to a point that I need a CRM.

Pros: Insightly's price point is far more palatable for smaller companies than the larger and more well known CRMs like Salesforce and Dynamics 365. This alone makes it a great choice. Add in the robustness and flexibility of being able to create custom objects, fields and creating workflow automation, this should elevate it close to the other CRMs. It is simple to setup, implement and train users to use and can often have an organization up and working effectively and efficiently in a shorter time frame than some other CRMs. Definitely worth a look!

Cons: Because this app is slightly less well known, it may not offer as many third party application add ons or integrations.

Reviewed on 14/07/2018
Bert D.
Operations Manager
Consumer Electronics, 2-10 Employees
Reviewer Source 
Source: GetApp
5/5
Overall
Ease of Use
Features & Functionality
Customer Support
Value for Money