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About LeadSquared

LeadSquared is a no-code CRM that automatically captures leads without leakage, equipped with tracking, automation, and integrations.

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Pros:

There is a lot of things to like - but will these things work with software, its a question mark.

Cons:

He has difficulties working with a number of contacts. The integration with other administrative softwares is a bit complicated.

LeadSquared ratings

Average score

Ease of Use
4.3
Customer Service
4.3
Features
4.2
Value for Money
4.1

Likelihood to recommend

7.9/ 10

LeadSquared has an overall rating of 4.3 out of 5 stars based on 165 user reviews on Capterra.

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Filter reviews (165)

Ashutosh
Ashutosh
Vice President in India
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Highly Customizable CRM

4.0 2 years ago

Comments: Overall, LeadSquared is an excellent option for businesses looking for a comprehensive solution to their marketing, sales, and CRM needs. I have user Zoho CRM, Nopaperforms etc., but the flexibility offered by LS is better. Best part is that the CRM is highly customizable and can fit in the requirement of any business

Pros:

Automations can be made in LS even by the end user. The automation flows can handle lead management and are triggered by an incoming API hit or can also be built at lead attribute change.

Cons:

If I am looking to made a customized report or dashboard in LS which requires Lapp, then there is dependency on Support team which works on chargeable basis.

Sagar
Manager Learning & Org. Development in India
Marketing & Advertising, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Leadsquared- One CRM to rule them all

5.0 2 years ago

Pros:

Every single feature in this software is useful no matter how big or small your business may be. The integration process was detailed and in-depth. The team support pre and post integration was spot on and they are always available. No matter at what stage you are in your process they are eveready to make changes. The feature which I love most about this software is the most critical feature which is the lead management. The depth with which this software manages the journey/life cycle of a lead is unmatched. Hands down the best software for your CRM needs.

Cons:

The UI of the software can become monotonous as there are not many options to customize the look and feel. Moreover the software can give you a lag of few seconds if you are over using the automation feature.Rest there is no issue. Great Great software.

Faizan
Real Estate in United Arab Emirates
Real Estate, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

No progress

1.0 last year

Comments: Not working properly. its almost more than 2 weeks. we have paid but its still we can not use it and leads we upload to work all gone.

Pros:

Nothing yet as not got the access yet as promised.

Cons:

Not working properly. its almost more than 2 weeks. we have paid but its still we can not use it and leads we upload to work all gone.

Rajesh
VP Finance & Accounts in India
Telecommunications, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

CRM That Made A Difference

5.0 3 years ago

Comments: So far Good, Excellent.

Pros:

Software integrates the company work process as per its own requirement. Hassle free CRM software. Helped in understand , knowing for what reason the service was delayed. Easily, identify at which level the task is pending, delay can be identified & productive steps can be taken to avoid the delay.

Cons:

Earlier, automation tools offered to us was bit costly which refrain us from fully atomize the work process. (Now, that the price has been reduce). As the Billing & Ticketing solution is not provided the work process has become more cumbersome, as multiple software is required.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Devesh
Operations Head in India
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great CRM Platform for B2C Businesses

5.0 3 years ago

Comments: Lead Management and accumulation from various sources and channels has made various segments of operations organized

Pros:

1. Automated and Customizable Workflows 2. Targeted Email Campaign 3. APIs and Connectors with various other platforms

Cons:

Nothing as of now, mostly fulfils our requirements

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Long Implementation and Setup Process, Poor Support

3.0 6 years ago

Comments: I would only recommend this product if you do not have any data to import from other software tools or if you are looking for very basic functionality. If you are planning to use more advanced functionality, ask them to FULLY demo it for you. Ask lots of questions, don't make any assumptions! I wish I had spent more time doing my due diligence during the evaluation process. I probably would have discovered it was not the best fit.

Pros:

The price is what was most attractive about this software. For the feature set included the price was right compared to the marketplace.

Cons:

The setup process took much longer than anticipated. We had data to import from another system and working with the support staff off-shore was a challenge. I wound up having to pull an internal resource (developer) to get the import completed. I consider myself pretty savvy with marketing automation/email marketing/crm software tools and I was challenged with the implementation. When all was said and done, we were unable to gain all of the reporting and functionality we initially thought we were purchasing.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Antony
Senior Process Associate in India
Verified LinkedIn User
Education Management, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Decent CRM Tool for Education management companies

3.0 5 years ago

Comments: For education management companies who are looking for a cost effective solution, Leadsquared may be the right choice for you. Comparing to Hubspot & Zoho we felt Leadsquared is cost effective and process friendly.

Pros:

We were looking for a cost effective CRM tool which could support our business process and Leadsquared was exactly like that. Even though it does not have lot of fancy features like other CRM's it does the job. Lead data capturing and followup task reminders are good. It also gets integrated with our calling tool which reduces us some of the burden.

Cons:

Sending mails through lead squared is not very supportive. Also the tool becomes very slow at times in-spite of good connectivity.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Verified Reviewer
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Fraud - Stay Away from LeadSquared

1.0 4 years ago

Comments: Fast in taking money - all advance for 6 months - prepaid - no option to really test for a month or 2 before you really buy their service. After Purchase no delivery of the end product. Don't care about customers, all about taking your money and running away!

Pros:

there is a lot of things to like - but will these things work with software, its a question mark.

Cons:

Integration is a huge problem. Not very friendly.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Tanmay
Manager in Namibia
Leisure, Travel & Tourism, Self Employed
Used the Software for: 1+ year
Reviewer Source

Tanmay - leadsqured

5.0 2 years ago

Comments: I was working for edtech for 2 years that time I used this CRM and initially it was difficult to understand but once I get used to of it it was really easy to track my daily weekly monthly quarterly yearly repor te of sales , leads ,

Pros:

Very easy to use Good filters and conditions are there Easy to track sales , leads Easy bifurcation of leadsCan add followup

Cons:

Inbuilt calling system can be user friendly It takes time to non tech person to understand filters Can add self customisation options also

Mani
Sr. Campaign manager in India
E-Learning, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

good support

5.0 3 years ago

Pros:

good support as per the requirement, lead management

Cons:

need to work more on automation, and need more implementation on it

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

LeadSquared: Pros and Cons Complete Review

4.0 2 years ago

Pros:

I liked the simple drag-and-drop interface, the powerful automation features, and the ability to quickly create and deploy custom applications. Zoho Creator also has powerful reporting and analytics capabilities, a wide range of integrations, and the ability to customize security settings. Overall, it's an excellent tool for quickly developing powerful custom applications.

Cons:

One of the things I disliked about Zoho Creator was its lack of usability. It took some time for me to grasp the fundamentals and understand how to use its features. Furthermore, some of the more advanced features can be quite expensive to use.

Vishal
inside sales evangelist in India
Education Management, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

excellent in use

5.0 2 years ago

Comments: its good to manage the leads and payment tracking .

Pros:

Leadsquared is over good CRM it help to track the leads by keeping the record of number,mail,lead status,payment lead

Cons:

there of lot of things such as task management opportunity conversation we have to work if compare with salesforce salesforce is easy to manage

vinay
IT-Team Leader in India
Education Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Feedback

5.0 2 years ago

Comments: For the lead management, this software is the best.

Pros:

All Features are good, I personally liked the filters and exporting data feature. Its very handy and user friendly.

Cons:

I dont have anything in my mind.

Irfanudeen
Senior Academic Counsellor in India
E-Learning, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Leads management with the help of LeadSquared

4.0 3 years ago

Comments: I really liked this tooI for managing all my leads and I using this daily, I would recommend LeadSquared for those who need to organize, manage, categorize the assigned leads. And we create customer profiling concerning their nature of requirements like sales management or customer handling, student accounts management, call centers, ITs, Schools, higher educational institutes, even organizations for managing employees' details.

Pros:

Beneficial Sales user dashboard for tracking our leads, graphical representation of our lead funnel, task management with upcoming tasks with reminders and overdue tasks, along with activity summary. Quite impressing smart view mode and various lead stages for categorizing the leads.

Cons:

Sometimes the leadsqaured page takes more time for server management. The Leadsquared portal lags while accessing multiple leads, and the task reminder constantly pings us through the mail. Still, in the spam list, some text inputs are not showing correctly in the lead details like emojis, style fonts, some languages words.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A Comprehensive Lead Management and Marketing Automation Platform

5.0 2 years ago

Pros:

LeadSquared has proven to be a powerful asset for our business, streamlining lead management and marketing automation processes. The platform is easy to use and integrates well with other tools we utilize. Its customization capabilities have helped us tailor the experience to meet our clients' specific needs. Overall, LeadSquared has greatly improved the efficiency of our team and has been a valuable addition to our workflow.

Cons:

As of yet, I have not identified any downsides or negative aspects of this tool.

Kanchi
Sr Director Admissons in India
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A comprehensive CRM tool

4.0 3 years ago

Comments: Serves it’s purpose as a Lead management system. Ease of use

Pros:

The best feature of Leadsquared is the control that the user has on customisation. Can create multiple forms, landing pages, lists all on their own which allows for short turn around times and better view of the data.

Cons:

Challenges with integration with other platforms

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Srijani
Executive - G&D in India
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

AMRI using LeadSquared Software

5.0 3 years ago

Comments: It was really good and helpful to streamline lot of sales processes.

Pros:

Lead Distribution and Lead Management - Digital module worked really well.

Cons:

More dashboard or reports options should be there.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Verified Reviewer
Verified LinkedIn User
Education Management, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great CRM

5.0 3 years ago

Comments: Amazing experience using this platform

Pros:

Absolutely love the lead management Very easy to track the progress of every lead in the system to effectively and efficiently manage leads

Cons:

Is a little expensive User interface is a little complicated for a starter

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

MD Masoom
MD Masoom
Sr Executive Sales and Research in India
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best Marketing Automation and CRM Software

4.0 6 years ago

Comments: My overall experience with LeadSquared is amazing, I like their dashboard and reporting features the most.

Pros:

I like everything about LeadSquared but mostly I like their simple CRM interface. I like the way we are able to create different camping for different members and shoot an email at one go. like their dashboard and report feature the most, they are very accurate and informative.

Cons:

There is one thing that I want to say about it that I dislike about it and that is their price is a little bit expensive compared to others, but I can say that it is worth to spend on it.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Dr Sejal
Director in India
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Working of CRM

4.0 3 years ago

Comments: Good

Pros:

OVERALL SOFTWARE IS QUIET GOOD. Support team is EXCELLENT [SENSITIVE CONTENT]

Cons:

Marketing teams support is very very poor to retain old customer, needs to be improved.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Reto
Reto
Project Manager
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Marketing Automation - easy & straight forward Marketing Campaigns

4.0 9 years ago

Comments: Leadsquare opens the world to automated lead campaign management. It is easy to use and straight forward when it comes to campaigns and lead generation. With it’s built in CRM and the focus on the engaged leads, your sales have the right customers in focus.

Pros:

It needs minimal training and setup to start. The built in reports, E-Mail and Landingpage templates are state of the art. With the engagement score, you focus on the real engaged leads. If you need help, the support acts fast. Usually you should just look on price, but with Leadsquare you get a lot marketing automation for the price you pay.

Cons:

When it comes to track incoming traffic on your landing pages by different sources, it is possible but could be solved more straight forward. CRM is fine for small business with small organisations. For bigger sales organisations, there are some points to improve productivity.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Vikash Deep
Admission counsellor in India
E-Learning, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

LSQ - Review

4.0 3 years ago

Comments: It was really good working in LeadSquared.

Pros:

LeadSquared helps in the time management, easy to use , also helps in great follow up.

Cons:

Sometimes there is a downtime which can hamper our work but for a short period of time

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Verified Reviewer
Verified LinkedIn User
, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

top features for the price

4.0 7 years ago

Comments: I can benefit from a full marketing automation system at a very affordable price.

Pros:

pricing is very affordable and all features you might want from a marketing software are there. Some small things are missing but the team is slowly improving.

Cons:

Customer service is a little slow and some operations have to be done manually, especially in the landing page section.

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Arathy
Career Counselor in India
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good Lead Management

5.0 3 years ago

Pros:

Lead management made my work easy. I could do the follow-ups effectively

Cons:

Mobile CRM sometimes gets hang. So takes time to update the notes

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Shari
Career Counselor in India
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good CRM

5.0 3 years ago

Pros:

Lead Management and Mobile CRM. Through mobile CRM, calls and whatsapp are more easy for me.

Cons:

I didn't face any severe issue till now. But sometimes mobile app got to hang. takes time to update then

LeadSquared Response

2 years ago

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.