Campaigner Reviews

"Great Mailing List Organizer"

Comments: We are able to track when students open our email ad on key factor is when they miss a deadline or go against the rules or say they never knew about it, we can pinpoint and address accordingly.

Pros: The ability to upload your mailing list was a great timesaver in creating our multiple structure of specific groups. In addition being able to see the analytics and figure out how to structure future mailouts

Cons: It would be nice to be able to totally customize your template on your own, as sometimes you may want to change the layout and it's a hassle to contact the team to get it done.

"Design with functionality"

Comments: We are able to automate a portion of our sales process and reach a lot more possible clients in a short amount of time. We are also able to send visually appealing email campaigns to current clients.

Pros: The reason I chose to use Campaigner over all of the other email marketing software companies is because it allowed me to have the option to fully design the email by writing code, but also gave me the ability to design the email using templates and other built in design tools.

Cons: One thing that I would change is to make sending reoccurring emails to different lists easier. I find that I wind up copying previous emails just so I can assign a new list of recipients.

"I have been using campaigner for about 10 years and my experience is always good, tech support great"

Comments: nothing really

Pros: great tech support! I probably would have gone to another service but your text support is so good - I love the fact that I can talk to a real person, I don't have to wait on hold forever and they are always kind, even when I am not such a tech savvy person, they are still patient and helpful.

Cons: the interface is a bit PC, in that I mean it's not very intuitive, it's not visually pleasing, which I think if you want to show people how to send out well-designed pleasing emails to their customer it should be more graphically interesting. I completely create my own emails and I do not use any of your templates because they are not designed well.

"Frequent marketer for both internal and external"

Comments: we are a small company and do not have a customer service advocate; I am also self - taught and turn to the faq/help guide often. there are webinars offered but when looking for specific information that i would think is rather basic referred to youtube videos that are long. An FAQ or user forum would be great. additionally, the creative side and reporting I find a bit limited.

Pros: I am a self-taught user; the software is something that can be figured out

Cons: When asking specific questions to support, am directed to YouTube tutorials that are 1hr in length. I need quick direct answers. I also have questions on best practices and basics in segmentation etc... little advice or direction is provided.

"Campaigner Review"

Comments: We love how we can easily, mass contact all of our contacts with Campaigner. It is quick, easy, and very user friendly. You can preview and edit your email blast before you send it out, saving us from being inefficient.
One of our staff just started using it, and is very comfortable using it because it is so user friendly and easy to use.

Pros: I love how easy it is to use. You can easily search to see if the contact email is already in your mailing lists. We are able to have multiple lists to serve our needs. I love how you can use the back button to go back to what you were working on.

Cons: I dislike how sometimes you get an error stating that the attachment is too big, when in fact it is not. Often times, if you restart your email blast with the same attachment it will work, it is just a glitch in the system. But other than that, we are very pleased with the software.

"Long-time user review"

Pros: Plenty of features such as segmentation, list management, sign up forms, good reporting. Ability to use Campaigner because of Canadian servers complying with privacy legislation in British Columbia

Cons: API integration needs improvement, account management (related to billing) requires even more improvement with prompt attention to inquiries and resolution of issues. Customer service could be more timely and provide better issue resolution experience.

"DB's Review Of Campaigner"

Comments: Overall, I would offer Campaigner as a solution over any other e-blast marketing tool for do-it-yourself size businesses. The ROI increase along with the ctr increase make campaigner when it's time get in front of my customers.

Pros: Campaigner's feel and ease of use played a big role in moving our business email marketing away from the competition.

Cons: The simple design of Campaigner seems to also translate into how the email themselves look like. Most likely, it is the "users" knowledge or lack of, that leaves our design lacking. That is what I would like to see, "tricks", "tips", short video's teaching the "users" how to step up their game. IE How to make all photo's the same size or quick ways to clean your list and save. They have to be short and sweet and helpful INSTANTLY, uncomplicated.

"it worked fine for my use"

Comments: I didn't use all the features of this program. But it worked for me to send out a large amount of emails.

Pros: I felt it was safe to store addresses here. Wasn't bad to use and I'm not real good with computers.

Cons: Some people had problems with e-mails going to their trash. I couldn't delete old templates even though it said I could.

"Really big disappointment - AVOID this ESP"

Comments: Really disappointing experience they charged me a lot of money and it was a year contract when features which were vital were not working i asked to pause billing till i could use the platform - i tried to negotiate instead they made general promises and when i asked specifically to pause billing so i can use it they locked me into a recurring billing despite many tech glitches and features not working. Now I am forced to dispute with my credit card company which is first time this year and something i almost never do. I dont recall ever being locked into such an expensive long term contract where so much inflexibility was shown especially when They promise a lot and deliver little. Also the PCMag review says Campaigner is great but Campaigner and PCMag are owned by the same parent company, i wish i had not read that review. Look at the review prior to mine also it seems that their service is deteroarting .

Pros: If the platform actually worked like it was supposed to and customer support was actually there i could mention 24/7 support and great features but this has not been the case at all Mailchimp and Mailigen both of which i reviewed are far far better bets

Cons: Customer service is supposedly 24/7 but when i would go to chat with them online they were usually unavailable even during normal business hours. My dedicated account manager would not answer emails and when i had tech issues he would ant to schedule conference calls to give vague assurances even when the issues were specifically tech related and from their end. Also when i first signed up it took weeks to solve the issue which turned out to be related to a program many use (think like IOS) and they do not plan a fix anytime soon. So if you use this very popular sofgtwar you cannot use Campaigner on it for foreseeable future

"EMAIL MARKETING"

Comments: Great service....well worth the expense and time to learn.

Pros: The software is very easy to used once it is learned. There is some learning curve especially if your email blast content is anything other than a simple JPG. Along with the email marketing feature the ability to generate URL's is simple and quick. Customer support is very good and they respond quickly and efficiently.

Cons: The ability to use a pdf with function is not allowed. The software forces you to post a JPG an then assign further URL locations so that the receiver can view information selectively. The software does provide a way around this and once you are familiar with the sequence of these functions its take only minutes to setup, define recipients, schedule when it is sent and then before actuating sending a test email to yourself.

"Use of Campaigner after a 1 year break in meetings"

Comments: Last year and previously I was able to take the template we had developed and use it for our luncheon meeting notices. I think I can now do that again but it was not straightforward. I like Campaigner once I figure it out.

Pros: Keeps track of membership and statistics of who opened the email and clicked one of the links.

Cons: Designing a notice. After a 1 year break, I found the development of a notice aimed more at commercial groups and not technical societies. Trying to reuse a previous notice with edits for the next luncheon talk was not obvious. It used to be easier. The templates are not useful for notice of meeting for a technical society. The help section often leads me on a merry chase looking for information. A series of tutorials would help. I do not look forward to handing my position to a new person this year.

"It works. It takes some use and practice to become real familiar and proficient."

Pros: It supports key features we need like unsubscribe facility, reporting, etc.
It has supported our email communications and campaigns well.

Cons: Seems very slow to process any action submitted; and can be quirky sometimes...especially during edit mode

"Campaigner can work but there is a lot of road blocks before you get a functioning email."

Comments: Good for big mailing lists a various segments.

Pros: Segmenting is easy. CASL Compliant. Very interesting webinar sessions are often offered. Adding Google Analytics tracking is built-in.

Cons: The system is often very slow. The interface is not friendly. (compare to other engine that are using drag and drop and multiple layouts) The emails are not responsive. Even when we contact the company for a built ''on-measure'' template, the template is hard to use and not responsive.
The A/B testing often make the campaigns crash. This lead to campaigns that weren't sent properly and almost no response with the customer service on the week-ends (even on week days to be honest). Reports could be easier to consult and more detailed too.

"Unreliable"

Pros: when it works it's fast and provides good backend analysis capabilities

Cons: when it's not working it just spins until you give up

"Decent Email Program"

Pros: I use primarily for email blasts to customers. It works for me - easy to copy previous emails and make adjustments. Easy to update contact lists.

Cons: I frequently run into challenges with adding content. The spacing and fonts get messed up. The support team tells me it has something to do with Chrome and how chrome views the emails. I woudl think you would build it to integrate better with the largest browser.

"Good, hands off contact"

Pros: We don't have a lot of time to manage systems like this and Campaigner takes a lot of that on for us, which is great. We have rules around which types of these programs we can use (Canadian spam laws) and this checks the right boxes.

Cons: Non, really. It operates well in the back ground.

"Get the job done, reliably for a reasonable cost."

Comments: The benefit is that we send large email marketing blasts to our client's customer base for a reasonable cost. The reporting tools allow us to document ROI for our clients... they seem to like that feature.

Pros: The software does what it supposed to do reliably at a reasonable cost.

Cons: Editing tools could be improved. They are basic.

"Clunky at times, but great customer support"

Pros: Great customer support. I like the ease of using a good template or just creating one on my own. Analytics are good.

Cons: Help section is not helpful; can be clunky in the user interface ... you often have to go through extra steps. It's a lot easier to use the html editor and write your code then often using the templates ... that's not a positive.

"Great option for small business"

Pros: Campaigner is very easy to use, and offers several options for creating email templates. The customer service is very good, and the pricing is reasonable.

Cons: The templates worked for most of our needs, however it would have been helpful to have more templates offered.

"Campaigner is a great way to start sharing with your network"

Pros: Campaigner offers an easy way to send out something you'd like to share. We use it for our weekly newsletter and any other announcements we might like to share. The setup is easy to do and the execution is simple. The customer service for this software is great in being helpful and friendly.

Cons: It's hard to customize things to your tastes. The software only lets you do things a certain way and could offer more freedom in creating templates and products.

"I seem to find the bugs"

Comments: It’s an affordable product compared to other products where you are charged by your contact list however I was constantly dealing with issues. It was set up poorly when It was originally set up and then never got corrected. If we would have started fresh it might have been better but they’re not hipaa compliant and won’t sign a baa.

Pros: Things are pretty intuitive. It’s easy to find what you’re looking for.

Cons: It’s super buggy. There are always things going wrong with it. Hope that you don’t get an escalation because your issue will go into a black hole.

"Campaigner Works Well"

Comments: Good but we run into inconsistent formatting issues that require us to reach out for help with code. Would prefer a completely drag and drop/cut and paste system.

Pros: Campaigner is easy to use with an attractive format.

Cons: Weird formatting issues arise for people who don't know code. Fonts, spacing, etc.

"Best semi-automatic email software"

Pros: The interface is easy to use and easy to navigate. Imports are the easiest of any software I have ever used including some higher end software.

Cons: The one thing I would say that is a con is building campaigns is not as easy as some programs. The campaigns should be more step by step then the way they are now.

"Simple to use and love the reporting"

Comments: Overall is positive. I am able to pull comprehensive reports, to A/B testing, and schedule campaigns very easily.

Pros: everything is very self explanatory and once you get your lists in there and your campaigns saved, it is easy to schedule campaigns and pull reports.

Cons: Working with the templates is a bit difficult sometime as far as getting the design right, dimensions, etc. It is sometimes a bit cumbersome to customize a campaign, but when I've gotten stuck with something, I get help right away using the chat.

"Totally unimpressed with Campaigner"

Pros: Lots of (very dated) templates to choose from, offers image hosting (limited), and multiple users.

Cons: Where do I even begin with Campaigner. I couldn't believe how much my company was paying to use Campaigner when I found out. There's absolutely no drag and drop functionality, even though they've been mentioning beta testing for years now. Their supposedly responsive templates are NOT responsive at all, image hosting is limited and finding saved images is extremely hard to do. No matter what, any HTML templates created elsewhere seems to break within Campaigner.