Regpack Reviews

Big improvement over our old system

Pros:

What took me away from my old system and originally attracted me to RegPack is the appearance and registration experience for the end user. It's much more attractive and intuitive than my old system was. This alone makes for a more professional looking event. It's also much more powerful. I love the "triggers," which let you do so many things once you realize how they work. Using "tokens" to customize emails with specific registrant data has also been especially helpful. Support is good--as long as you can wait 24 to 48 hours for an answer. This was an adjustment for me, but now that I have got things down well it's not that big of a deal.

Cons:

The credit card rates are extremely high--probably the highest you'll find. This was a big turn off for me, especially since I had negotiated very good rates with my old provider. In the end though, I was able to justify this somewhat with some savings I made elsewhere. Financial reporting is much more complicated than with my old system. I am required to have very detailed reports that reconcile with the bank deposit and to get what I need, I have to Frankenstein a report from both RegPack and their credit card provider. It's very time consuming relative to my old system. I've been told they are working to include more customization though.

Easy to use

Pros:

Easy to set up and use. I liked the way the documentation was easy to follow

Cons:

There is a lot to learn to make the program functionable.

customer support

Comments: Non-productive; as I cannot use their reports. Contacted support about this. They said they would look into it. But then, 3 months gone by, no change. Thus, I gave up.

Pros:

MANY knobs for adjustment (but, it because also its issues)

Cons:

1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution. 2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable. 3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market). 4) searching thru their knowledgebase is like finding a needle in a hay stack. 5) report misses clarity on students' info.

Success with Regpack

Pros:

Regpack's team was super responsive and helped me to get my system set up efficiently and on schedule.

Cons:

Once my system was in place, I was sort-of left to figure the rest out myself. I could've used some more hands-on support from the customer support team.

Awesome team

Comments: The regpack team was very helpful in every single hitch that we encountered.

Pros:

Very Customizable and easy to use and teach to colleagues.

Cons:

The learning curve was a little bit steep.

Frequent Regpack user

Pros:

Regpack has a great variety of functions that are very helpful for our program registration process - user forms to gather info, bulk emails, reports to see specific info for all participants, etc.

Cons:

I've experienced a lot of weird glitches (automatically redirects to pages that it shouldn't, needs refreshing frequently, etc.).

Regpack Review for Camp Admin

Comments: Great customer support and limitless ways to configure and fine tune to your organization's needs.

Pros:

Regpack has a multitude of options for administrators to apply to their own use of the product as well as how they can allow their audience/customers to enter information and receive information.

Cons:

Regpack features could be a little more intuitive for admin and users.

RegPack for Retreats and Wellness Program Memberships

Comments: Aside from the hiccup with BlueSnap, I am happy with the product. It gives a professional and streamlined appearance to my registration and payment processes.

Pros:

The features that are most impactful are payment processing, flexible payments, and forms. I also like the diversity of programs that I can offer for my services and products.

Cons:

Integration with my existing business was not difficult at all. But BlueSnap's underwriting department rep's communication put a really bad taste in my mouth. I wasn't pleased with that interaction at all. Their lackluster follow-ups actually impacted my ability to launch my main product by several weeks.

Works great for our needs

Pros:

We needed a system that allows a buyer to push payment off. This works well and is critical

Cons:

It has a fairly steep learning curve, but once past that, smooth.

Excellent Software

Comments: Excellent customer service, professional software

Pros:

Efficient system for registering applicants

Cons:

Challenging to adjust from a old manual system because we are still in transition

Registration made Easy!

Comments: I purchased Regpack last year for our District. We use it to handle registration for our Career Technical Education summer camps. Prior to hiring Regpack, we hand registered attendees; Regpack makes the whole registration process easy! I also appreciate that we are able to do so much customization within the program.

Pros:

Regpack makes handling registration a breeze! It is very easy to schedule offerings, publicize them, register participants and then manage those registrations. Need to send a reminder to a class? Easy! Need to change the location and notify all participants? Super Easy! Need to manage a wait list and communicate with those on the list? Super easy! Do you want your registration process to be easy for parents while also aesthetically pleasing? Regpack will do that for you!

Cons:

Initially, getting support was a little clunky, but the process has been streamlined and now it is easy to get help with any components that prove challenging to me.

Summer Camps

Comments: Once I setup the camp information, Regpack did the rest. I would recommend using Regpack for your events.

Pros:

Regpack will handle each registration and payment with ease. It will also create a waitlist. The user friendly reporting will provide the information needed with ease.

Cons:

I can't think of anything at the moment.

admin experience

Pros:

The customer support responds very quickly.

Cons:

They keep changing the features without any announcements made and it's affecting our set up.

Great service

Pros:

It’s easy to use. All the tabs are clear and easy to locate. Overall good service.

Cons:

At times when I attempt to go back to a screen it goes back to page 1. It could be a glitch.

Regpack Review

Comments: Very happy to use Regpack and look forward to learning more updates to the system.

Pros:

Ease of online registration, generating reports for our needs, automatic payments = greater cash flow and reduces the amount of non-payments we used to have. Online registration reduces the paper forms and customer traffic to the office. Desk side chats are helpful with Regpack staff. Customer support is available whenever there is an issue.

Cons:

Setting up discounts in our system is difficult because we have so many products and different tuition rates for each consumer. Many times throughout the year we need to adjust a consumer's tuition and I wish it was easier to do.

Overall helps with mass registration and payment processing.

Pros:

automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

Cons:

I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help. Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans. The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers. We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

Regpack use for Event / Transportation Registration.

Comments: I should thank the account manager who was helpful in guiding us to approach the customer service for some of the technical issues. Certain issues were resolved by her immediately. Overall it's a good experience with Regpack.

Pros:

The product is easy to use. The online customer service responds within 24 hours. Account manager is transparent about the product features and honest about the services offered by Regpack. The parents are not required to fill up their profile page every year. In this way, the parents can directly access the registration page after checking the profile page.

Cons:

Refund payment procedure can be made easy for the accounts payable executive. Report writing can be more flexible.

Great Starting Point for a New Program

Comments: Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities. My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments. I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues. We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive) Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!)

Pros:

I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed. It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

Cons:

There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell. I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

Regpack Review

Comments: Overall, Regpack has been good for building out products and I'm sure some hiccups we faced along the way were user errors. It was great to have a prompt and knowledgable support team to help.

Pros:

The ability to create products for each aspect of our summer camps is helpful in allowing us to pair up items that need to be charged, such as tuition and fees, as well as allowing students to add in optional products, like housing. I love how quick and helpful the Support team was with helping along the way.

Cons:

There were a few bugs along the way that slowed me down a bit along the way. Little quirks that seemed to clear out upon frequent 'refreshings' of my browser.

Effective and helps if you are tech savy

Comments: Using Regpack has been an interesting experience. Initially the first semester was the most challenging to set up classes and the link. However, using it for the second semester has been better given the fact that we have experience using the website.

Pros:

- Easy to copy projects and products - Customizable when setting up reports and email - Easy to edit products with classes description, quota and specifications - Easy to make back end changes for users or create a family

Cons:

- It's not completely user friendly if you are not tech savy - There should be more customizations with projects - Export to pdf or regular excel not google sheet - Unable to export collective images from the registration form, instead you have to go through each student

Administration ease; poor support communication

Comments: GREAT, love everything, just wish support communication was available over the phone.

Pros:

I love how easy any/all administrator tasks are. I can see all the info I need within seconds. I love the reports and product layouts and can easily edit customers' profiles

Cons:

I CAN'T COMMUNICATE WITH SUPPORT. The only communication available is via email and it is not very efficient. I would LOVE to be able to talk to support via phone when urgent issues need to be resolved.

If you like good customer service, this isn't your program

Comments: The customer service is truly the worst customer service I have ever encountered as a business owner. The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem. I do not recommend this company under any circumstance.

Pros:

I liked the capability to run various reports.

Cons:

The company absolutely refuses to speak with you over the phone after you make a payment with them. We've had multiple issues with the program they set up for us and every time we email them, it takes days to get a response. Nobody will speak to you over the phone even when the issue is 100% the company's fault. Instead they send you videos and choose to ignore the problem you have. We have lost thousands of dollars as a company because of their lack of customer service.

Excellent for our use case

Comments: Very good. This product essentially streamlined our online registration process from several days to minutes.

Pros:

It is very easy to use, provides a simple method for interacting with applicants, and enables us to report real-time statistics on who is coming to our training and where they are in the process.

Cons:

I am challenged by the filtering as I expect to see certain results that for some reason do not show up.

Great tool!

Comments: Setup was easy! Support is OUTSTANDING !!

Pros:

Regpack gives me the ability to easily manage our tour registrants/travelers for multiple tours. Project setup is easy, and since most of our tours are similar, being able to copy projects saves a ton of time. Reporting is simple to customize, and gives me access to the data in any format I need.

Cons:

Imbedding into our existing WP front end is a little clunky, but I can't blame all of that on Regpack. While our registration process isn't impacted, I do with we could get a couple of things ironed out.

Outstanding Customer Services

Comments: RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And - where and when we do hit speed bumps - RegPack's team have always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step.

Pros:

We LOVE that RegPack allows us to charge our clients in a very "hands-off" approach - set and forget (meaning less human intervention, meaning a reduction in possible errors). The interface is attractive and easy to use, helping us to look polished and professional with our clients.

Cons:

We are currently working with RegPack to meet the full scope of our reporting needs and, while we have workarounds to ensure we can get the data we require, RegPack is kindly working on their end to find a solution for us too.